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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

East Sussex Children’s Integrated Therapy and Equipment Service – June 2026

Very helpful, reassuring and informative.

Virtual wards – June 2026

Pleasant nurses arrived on time and were clear about what they were doing.

Urgent Care Team (west Kent) – June 2026

Very quick and efficient support provided within a week to me at home.

Specialist Children’s Bladder and Bowel Nursing Team – June 2026

The nurse understands my daughter's needs and is very patient and professional. I appreciate this a lot.

South East DriveAbility – June 2026

Everyone was friendly and everything was very well explained. I felt informed during the whole process.

In an emergency – June 2026

The staff were excellent. Made me feel relaxed. Explained what they needed to do regarding my injury. I felt safe and in good hands. (Deal UTC)

Home Treatment Service (west Kent) – June 2026

The teams were knowledgeable, thorough, reassuring, patient, caring and easy to get on with. Thank you for caring for us during a stressful and worrying time.

Lymphoedema Service – June 2026

The nurse was lovely and immediately put me at ease. They fully explained what was needed and how I would be supported going forward.

School Health (Kent) – June 2026

We needed help and we got it. We have had a positive experience.

Podiatry – June 2026

The podiatrist was friendly, patient and made me feel at ease. They explained the problem and how to sort it out clearly and I left feeling really happy.

Immunisation Service – June 2026

Seen at a local clinic. Staff were kind and reassuring to my child. Clear explanation of vaccines.

Pharmacy Team – June 2026

Everyone was very helpful and knowledgeable about my medicines. I felt like I could ask them anything I wanted to know about. (Community hospitals team)

Home First – June 2026

The support workers were very supportive and professional.

Respiratory Service (east Kent) – June 2026

The treatment was carried out in a dignified manner. I was told how each section would progress, kept up to date about any changes necessary. Very happy with everything.

Physiotherapy (musculoskeletal) – June 2026

The physio was outstanding in how they treated me. They listened to my concerns and were very supportive towards the problem with my shoulder.

Sexual health – June 2026

I was seen promptly and the nurse explained everything clearly. They were kind and did a fantastic job of putting me at ease.

Dietetics and Nutrition Services – June 2026

Friendly and knowledgeable staff. Got given lots of information to help my child. (Paediatric Dietitian)

Faversham Cottage Hospital – June 2026

All the nurses and staff are attentive and so kind. They are lovely and listen to every concern.

Dietetics and Nutrition Services – June 2026

The dietitian is excellent in their knowledge and presentation. They do not rush, they ask questions, listen and then suggest a solution. First class in all aspects. Clear and concise. (Community Dietetics)

East Sussex School Health – June 2026

The communication was brilliant. The help we received was really helpful and the support was amazing.

Health Visiting Service – June 2026

Relaxed, informative, caring and supportive service provided. The health visitor is very good at putting people at ease.

Community Rehabilitation Team – June 2026

The staff were very friendly and helpful. Gave clear instructions and helped when needed without being intrusive. Staff had a positive attitude which they communicated to all members of the group.

Community Paediatrics – June 2026

The paediatrician was absolutely lovely. They really listened and took their time to understand and assess my son properly. They were thorough and didn't dismiss any of our concerns. They were honest and considerate and overall, just put us at ease and guided us through the process.

Hawkhurst Community Hospital – June 2026

Friendly, efficient staff who explained the treatments being given and the reason for them and the results expected.

Dental Services – June 2026

The dentist was very calm and patient with my daughter while doing the treatment. Staff are very friendly.

Continence Service – June 2026

The nurse and the staff member I spoke to on the phone were both so very, very kind and helpful. They warmed my heart. Thank you for taking care of my mum. (Product Assessment service)

Community Neurological Rehabilitation Team – June 2026

Very dedicated and caring staff with great expertise. Excellent in every way.

Community orthopaedics – June 2026

Friendly, knowledegable and helpful specialist. Very thorough and spent a long time explaining issues and I didn t feel rushed at all.

Children’s Therapies – June 2026

The therapy assistant who worked with my son was very compassionate and understanding towards his needs. My son gravitated to them which made the support more effective and every session was productive. I appreciated all the advice and support regarding my son's needs and progression of his development.

Children’s Hearing Service – June 2026

Was seen on time, explained everything clearly to my child and made him feel comfortable before anything happened.