The NHS App helps you to get well, stay well and manage your health care.
Its a simple and secure way to:
- order repeat prescriptions
- find NHS services
- view your GP health record
- get reminders and messages
- and much more…
It's free and available 24 hours a day, seven days a week.
You can download the NHS App or find the same services on the NHS website.
NHS App services at KCHFT
Kent Community Health NHS Foundation Trust is committed to providing patients with secure and convenient access to digital services through the NHS App.
Depending on the service you receive care from, you may be able to use the NHS App to:
- View appointment information
- Receive appointment notifications and reminders
- View letters and documents that have been made available electronically
- Access service-specific communications
- Manage aspects of your care online
Availability of features may vary between services and some functionality may be introduced in phases
Who can use these services?
KCHFT information and services made available through the NHS App are currently available only to patients aged 16 and over.
Access also depends on:
- Having an NHS login account
- Meeting NHS App identity verification requirements
- Receiving care from a KCHFT service that has enabled NHS App functionality
Proxy access is not available for KCHFT patient information through the NHS App. This means that a parent, carer or other authorised representative cannot use their own NHS App account to view the KCHFT information of the person they support.
Some services, appointments or documents may not yet be available through the NHS App.
If you cannot see your information
If you believe information is missing or incorrect:
- Check that you are logged into the correct NHS account
- Make sure NHS App account has been fully verified
- Contact the KCHFT service providing your care if you believe information is missing or inaccurate
KCHFT cannot provide technical support for NHS login accounts but can help with information relating to services delivered by KCHFT.
Technical support
For help using the NHS App, including NHS login issues, identity verification, password resets or account access problems, please use the NHS App Help and support service.
Accessibility and alternative formats
KCHFT is committed to making sure services remain accessible to all patients.
Patients who require information in large print, Easy Read, braille, British Sign Language (BSL), translated formats or another accessible format can continue to request support through KCHFT.
Alternative ways to receive information
Using the NHS App is optional.
Patients who don't wish to use digital services, are under 16, require proxy access, or are unable to access the NHS App can continue to receive information through existing communication channels where available, including:
- Telephone
- SMS
- Printed correspondence
Privacy and your information
KCHFT takes the protection of patient information seriously.
Information made available through the NHS App is sourced from Trust clinical and administrative systems and is processed in accordance with applicable data protection legislation and KCHFT information governance requirements.