Introduction
These terms of use apply to digital services made available by Kent Community Health NHS Foundation Trust (KCHFT) through the NHS App and NHS website.
By accessing information, appointments, notifications, letters or other digital services provided by KCHFT through the NHS App, you agree to use these services in accordance with these terms of use.
The NHS App itself is provided by NHS England and is subject to the NHS App terms of use. These terms apply specifically to services and information made available by KCHFT.
About KCHFT digital services
KCHFT may make a range of information and services available through the NHS App, including:
- Appointment information.
- Appointment notifications and reminders.
- Clinical letters and documents.
- Service information.
- Patient communications.
- Other digital services introduced by KCHFT from time to time.
The availability of services may vary depending on the service you are receiving care from and the functionality available at the time.
Your responsibilities
When using KCHFT digital services through the NHS App, you are responsible for:
- Ensuring your contact details are accurate and up to date.
- Keeping your NHS login credentials secure.
- Protecting access to your mobile device or computer.
- Reviewing appointment and communication information carefully.
- Contacting the relevant service if any information appears incorrect.
You must not:
- Attempt to gain unauthorised access to systems or information.
- Use the service in any way that could disrupt, damage or impair its operation.
- Share access credentials with another person.
Availability of services
KCHFT aims to ensure digital services are available whenever possible. However, access may occasionally be unavailable due to:
- Planned maintenance.
- System updates.
- Technical issues.
- Circumstances beyond our reasonable control.
Digital services should not be relied upon as the sole method of receiving important healthcare information.
Where appropriate, KCHFT may continue to communicate with patients using letters, telephone calls, SMS messages, email or other approved communication channels.
Accuracy of information
KCHFT takes reasonable steps to ensure information displayed through the NHS App is accurate and up to date.
However, information displayed within the NHS App reflects data held within KCHFT's clinical and administrative systems and may not always update immediately.
If you believe any information is incorrect, please contact the relevant KCHFT service directly.
Urgent medical advice
The NHS App should not be used for urgent or emergency medical assistance.
If you need urgent medical help:
- Call 999 in an emergency.
- Contact NHS 111 for urgent medical advice.
- Contact your GP practice where appropriate.
Do not rely on NHS App messages or notifications for urgent clinical matters.
Privacy and information governance
KCHFT is committed to protecting your personal information and processing it in accordance with applicable data protection legislation.
Information about how KCHFT collects, uses and protects personal information can be found in our privacy notice. See the related links at the end of this document.
Accessibility
KCHFT is committed to ensuring our digital services are accessible to all users.
Information about accessibility arrangements and obtaining information in alternative formats is available within our accessibility statement.
Alternative communication methods remain available for patients who are unable or prefer not to use digital services.
Intellectual property
Unless otherwise stated, the content made available by KCHFT through the NHS App remains the property of KCHFT or the relevant information owner.
Content may be viewed and downloaded for personal use only and must not be reproduced, distributed or used for commercial purposes without permission.
Changes to these terms
KCHFT may update these terms of use from time to time to reflect changes in legislation, NHS requirements, services or technology.
The latest version will be published on the KCHFT website.
Contact us
If you have questions about KCHFT services available through the NHS App, please contact the relevant KCHFT service or visit the KCHFT website.
Related links
- KCHFT Privacy Notice
- KCHFT Accessibility Statement
- KCHFT Access Policy
- NHS App Terms of Use
- NHS App Help and Support