How to get involved

The People’s Network

The KCHFT People’s Network is open to anyone who has used our services, their carers, our Trust members and volunteers.

By joining the network you will have a real opportunity to make a difference; from being involved in one of our many patient and carer engagement groups, sitting on our interview panels, getting involved in co designing or delivering training, or working directly with our services by becoming an expert by experience.

The People’s Network also hold regular “keeping in touch” meetings, where members can meet, talk about the things they are involved in and receive information from us, our stakeholders and partner organisations.

If you’d like to join the People’s Network, you can contact us with the details at the bottom of this page.

Don’t want to get too involved just yet? You can become a public member and receive regular information from us, including our quarterly magazine, Community Health, and you’ll also be eligible for NHS discounts.

Become a member

 

Patient and Carers’ Council

We are also looking for experienced people with an interest in helping us with the strategic direction of the trust as part of our Patient and Carers’ Council.

Our Patient and Carers’ Council is made up of patient and carer representatives, members of our executive board and senior trust managers, trust governors and representatives from our stakeholder and partner organisations.

The Council works with all services across the Trust and meets monthly to progress work as part of our Communication, Engagement and Patient Experience strategy.

This is an important and valuable role which will require a real commitment in terms of time and effort. If you would like to be considered for the Council, please contact us using the details below and we will send you more information and an application form.

Contact us

If you would like to get involved, contact the

Engagement Team
01233 667810
kentchft.engagement@nhs.net
Monday to Friday, 9am to 5pm

 

Involving you

KCHFT has a long-standing culture of involving the public and seeking patient feedback and a close working relationship with the voluntary sector. We also pride ourselves on our ability to know and appropriately target our audience in all that we do.  For example, we were the first trust in Kent to sign a memorandum of understanding with Healthwatch Kent and our engagement work with Roma communities has resulted in funding for a two year targeted intervention programme aimed at reducing health inequalities in the migrant communities.

Our aim is to engage with and involve our patients, public and stakeholders to ensure they have real involvement.  The trust’s communication, engagement and patient experience goals are to:

  • take every opportunity to give people and the public information that is relevant and accessible, which supports them to stay well and recover faster
  • deliver sustained engagement, co-production and consultation to ensure a range of voices are heard and help to shape the development of high-quality services
  • support a climate for change by building relationships and mechanisms to support partnerships and system transformation
  • ensure our colleagues, patients and public are kept informed, involved and feel valued

 

Keeping carers ‘in the loop’

In November 2015 the trust’s board approved an updated Carers involvement strategy. This set out our commitment to recognising and valuing the role of unpaid carers in the lives of many of our patients. We also recognise that our patients and staff may also be carers. Feedback from carers and families of our patients and clients is always welcome. Contact our Customer Care Team.

External organisations

Healthwatch Kent

Healthwatch Kent was officially launched on the 1 April 2013. It is the independent consumer champion for health and social care in Kent. Healthwatch Kent provides information and champions the experiences of people who receive health and social care to improve the commissioning and delivery of local health and social care services. Contact Healthwatch Kent at info@healthwatchkent.co.uk or call 0808 801 0102.

Or for East Sussex

Healthwatch East Sussex Contact Healthwatch East Sussex at enquiries@healthwatcheastsussex.co.uk or call 0333 101 4007.

Or for Medway

Healthwatch Medway Contact Healthwatch Medway at info@medwayhealthwatch.co.uk or call 01634 566 777.

Carers Direct

NHS Carers Direct is the official website designed to help you get the help and support you need as a carer. It offers all the information you need to get the financial help you’re entitled to, as well as advice on getting a break from caring, going to work and much more.

Would you recommend our services to your friends and family? The NHS friends and family test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Find out more