If you would like to get involved, contact the Engagement Team, Monday to Friday, 9am to 5pm.
Kent Community Health NHS Foundation Trust is committed to involving patients, service users and their families and carers in shaping our services and in improving quality of care. The trust’s Communication and Engagement Strategy 2015-20 shows how we will ‘ensure all communities in Kent have a say in improving our services’ by achieving the following outcomes:
- Patients, services users and carers say they are actively involved in decisions about their care and treatment and understand what to do if they are not satisfied.
- People from all backgrounds and communities have equal access to information and involvement in our services.
- Patients and communities feel involved and able to influence changes to our services.
- Patients, service users and carers understand who to talk to, what our plans are for services and how they can be influenced.
The Engagement Team is responsible for making sure the trust’s strategy on public and patient engagement is implemented. The team supports the trust’s Patient Engagement Network, Patient Experience and Equality Committee and organises local engagement events.
The trust publishes an annual Quality Account, which includes a summary of patient experience.
This is just one of the ways we involve patients and their families in improving our services. So, if you want to get involved, you may be interested in joining our Patient Engagement Network. You will be able to choose how you want to be involved – this could include commenting on patient information, joining a working group to help develop a service, interviewing potential new staff, helping to train staff or inspecting hospitals.
We are recruiting patients, service users and their families and informal carers from a diverse range of ages and communities to the network. The network provides KCHFT with a pool of volunteers who participate in a number of ways:
- Public/patient representative on a group/committee
- Public/patient representative on an interview panel
- Providing the patient/carer perspective via presentations, role play and discussion groups as part of staff training, events and conferences
- Surveys or inspections
- Check campaign material or new documents.
Volunteers are supported by the Engagement Team and will receive an information pack, induction to the service and training where necessary. Out-of-pocket expenses will be reimbursed.
To find out which of our groups have vacancies and to join the Patient Engagement Network, phone 01233 667810 or email firstname.lastname@example.org
Groups with public/patient representatives
These trust groups have public and patient engagement representatives, some examples are:
- Patient Experience, Engagement and Equality Committee
- Safer Medicines Group
- Children’s Speech and Language Therapy Parent Groups
- Multi-agency Autism Group
- Medicines Management Governance Group
The Patient Experience Group oversees the trust’s patient experience programme, which includes patient surveys and online feedback, as well as all other types of patient and public Engagement. It also ensures that the Trust is meeting its public sector duties in relation to the promotion of Equality and improving access to our services for people with protected characteristics as defined by the Equality Act 2010. Meetings are two hours long and are held monthly in Ashford. The group’s membership includes public and patient representatives drawn from the Patient Engagement Network, voluntary and community services representatives, representation from Healthwatch Kent and our services.
In November 2015 the trust’s board approved an updated Carers involvement strategy. This set out our commitment to recognising and valuing the role of unpaid carers in the lives of many of our patients. We also recognise that our patients and staff may also be carers.
Feedback from carers and families of our patients and clients is always welcome. Contact our Customer Care Team.
Healthwatch Kent was officially launched on the 1 April 2013. It is the independent consumer champion for health and social care in Kent.
Healthwatch Kent provides information and champions the experiences of people who receive health and social care to improve the commissioning and delivery of local health and social care services.
Contact Healthwatch Kent at email@example.com or call 0808 801 0102.
Or for East Sussex
Contact Healthwatch East Sussex at firstname.lastname@example.org or call 0333 101 4007.
Or for Medway
Contact Healthwatch Medway at email@example.com or call 01634 566 777.
NHS Carers Direct is the official website designed to help you get the help and support you need as a carer. It offers all the information you need to get the financial help you’re entitled to, as well as advice on getting a break from caring, going to work and much more.