We would like to know about your experience of using our healthcare services. You can find all the different ways to give us your feedback on this page.
Complete a survey
About your appointment – if you are an adult who has used one of our services, complete this survey to give us feedback about your experience.
About an appointment for someone else - if you are a parent/guardian/carer of a child or adult who has used one of our services, complete this survey to give feedback about your/their experience.
About your appointment or someone you look after - complete this survey if you are an adult or young person aged 11 and over.
Complete this survey if you are a young person, aged between 11 and 19, to tell us about your experience of using one of our services.
Complete this survey if you are aged between four and 10, to tell us about your time with us.
Giving carers a voice
If you provide care or help to look after a family member or someone close to you that has used or is using one of our services, complete a survey to tell us about your experience:
For adults to complete.
For adults to complete.
For young people aged between five to 13 to complete.
For young people aged between 14 to 25 to complete.
If you are a family member or friend of a patient receiving palliative or end of life care, either at home or as an inpatient at one of our community hospitals, please give us your feedback by completing this survey:
To pay a compliment, raise a concern or make a complaint you can contact our Patient Advice and Liaison Service (PALS).
Or you can complete a PALS contact form.
Tell us your story
If you have a story to tell about your experience of using our services, we’d like to hear from you. Your feedback will help us to understand our patient and carers’ experience of healthcare. Patient and carer stories may be shared with the trust board, but only with your permission. If your story is told to the board, you will be invited to come along too. If you’d like to be involved, please email kentchft.PALS@nhs.net.
You can also give your feedback via other organisations like Care Opinion, Healthwatch and NHS.uk.
If you’d like to get involved in our People’s Network or community engagement groups, and have your say about how our services develop, please