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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Community nursing – October 2025

Kind and knowledgeable staff, who healed my legs. (Wound care service)

Virtual wards – October 2025

The nurse was very professional and caring. Arrived on time and very good at their job.

Sexual health – October 2025

The nurse who attended to me was lovely and very explanatory about the procedures and treatments. They made me feel very relaxed.

Urgent Care Team (west Kent) – October 2025

I cannot praise staff enough, they went above and beyond what they should do and I can't give them enough praise. (Rapid Response Service)

Physiotherapy (musculoskeletal) – October 2025

I couldn't have asked for anything more. I felt listened to, respected and I am completely happy with the service .

South East DriveAbility – October 2025

Staff working with me were very professional, respectful, welcoming and made me feel relaxed.

In an emergency – October 2025

Prompt, empathetic advice. Gave extra advice and information about my wound. (Folkestone UTC)

Podiatry – October 2025

Very friendly and professional. Everything was clearly explained to me and they ensured I felt no pain during the procedure.

Immunisation Service – October 2025

My son reported that the nurses were gentle, great with nervous children and the provision of soft toys created a comfortable environment. He came home very happy.

School Health (Kent) – October 2025

The practitioner was fantastic and a real rock supporting our family. They were in-depth and made an effort to keep in touch with the school. They were very supportive.

Lymphoedema Service – October 2025

Friendly and helpful staff. Professional and they explained what to expect during and after appointment. Thorough and made me feel at ease.

Podiatric surgery – October 2025

I understood what was said and I am pleased with the outcome. Staff are friendly and helpful.

Community Rehabilitation Team – October 2025

Cannot fault service given. Staff were amazing. I have made so much improvement with my mobility.

Dental Services – October 2025

They maintained a great level of communication with my daughter. Super friendly and also explained everything. (South Hornchurch Health Centre)

Diabetes Nursing Service – October 2025

Very thorough and plenty of information. It has helped me to get on track again. (DERIK course)

Health Visiting Service – October 2025

I felt listened to and supported. Advice and guidance was provided and I was reassured. There was care for both me and my baby.

Home Treatment Service (west Kent) – October 2025

The doctor is a marvel, compassionate, kind and a pleasure to meet in difficult times. They went above and beyond and I thank them.

Home First – October 2025

To have someone come in, ensuring I m OK. The two staff that have come to see me have been friendly and supportive.

Continence Service – October 2025

I was made to feel comfortable, was given adequate information and my questions were answered. I was treated with respect and dignity. (Product Assessment Service)

Dietetics and Nutrition Services – October 2025

The dietitian was extremely helpful, friendly and understanding. They gave really good advice and links to help me in all aspects. (Community Dietetics)

Heart Failure Nursing Service – October 2025

Very friendly and professional nurse, who was very informative and helpful, explaining everything in a clear manner.

Frequent Service User Service – October 2025

My support worker is very patient, very understanding and listens. They are doing everything possible to support and help me in all areas needed. I feel very grateful for their service. (Adult service)

Community nursing – October 2025

I always enjoy my visits from the nurses. They are always kind during my visits. They are managing my wound well and it is healing. (Ashford Rural team)

Community Learning Disability Team – October 2025

The learning disability nurse has a calming, reassuring approach to the support provided to my daughter and I, during the difficult time we had.

Community Paediatrics – October 2025

My daughter's ADHD nurse was amazing. So caring and knowledgeable. A great listener and supportive.

Cardiac Rehabilitation Service – October 2025

Considerate and caring staff. Good facilities. The support and monitoring has given me more confidence and reassurance. (Exercise Physiology)

Community Chronic Pain Service – October 2025

Excellent advice and support. Staff were really understanding and provided lots of helpful and useful advice. Would recommend it to anyone who suffers from chronic pain.

Community orthopaedics – October 2025

The consultant is very attentive and has looked after me for some time. They understand my issue and always seek to find a solution.

Community Neurological Rehabilitation Team – October 2025

Very informative. The staff were friendly, helpful and very good at their jobs. They made the group fun, with using various bits of equipment.

Adult Community Speech and Language Therapy – October 2025

I was always looked after and everything was always explained to me very clearly. Treated with respect and kindness at all times.