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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Sexual health – February 2026

Staff are so welcoming and kind. I felt relaxed during my visit and received lots of helpful information.

Pulmonary Rehabilitation Service – February 2026

All the staff were welcoming, understanding of my condition and helpful throughout the course. Very informative with session talks, making it easier for me to understand and manage my condition.

Respiratory Service (east Kent) – February 2026

Always a brilliant service, no matter who I am dealing with. Truly an exceptional team that restores my faith in the NHS. An exemplary model of teamwork, professionalism and genuine commitment to their patients.

In an emergency – February 2026

I found the receptionist welcoming and they put me at ease. I didn't wait long to see a nurse, who dealt with me efficiently and professionally, giving me good advice. Very happy with the care and treatment. (Deal)

Specialist Children’s Bladder and Bowel Nursing Team – February 2026

Our nurse is such a lovely and caring person, they never rush us and make sure we are completely happy before leaving. My little girl is such a nervous little thing, but they make her completely at ease and she’s never nervous to go to appointments.

Westbrook House – February 2026

The staff listened and it was wonderful being in the hospital. Staff are very attentive.

Podiatry – February 2026

I was made very comfortable and put at ease for the procedure. The podiatrist explained very clearly and patiently, conducting her work very professionally.

School Health (Kent) – February 2026

The practitioner was very good and shared lots of techniques that helped. They knew what they were talking about and it has been very positive for us.

Home Treatment Service (west Kent) – February 2026

The staff were professional, caring, respectful and non-patronising. Everything was explained and written down. The whole treatment was efficient - it was excellent.

Health Visiting Service – February 2026

The health visitor was very helpful and knowledgeable. Any worries we had, they helped put us on the right path.

Lymphoedema Service – February 2026

I was seen on time. The nurse was pleasant, explained everything in an unhurried way, and answered all my queries in a satisfactory way.

Physiotherapy (musculoskeletal) – February 2026

I felt relaxed immediately. The therapist explained everything to me in detail and gave me the confidence to try out some of the activities. I am looking forward to joining the group and I feel very positive about things.

Immunisation Service – February 2026

The nurse was very good, patient and explained everything to my neurodiverse son who was very anxious. We managed the vaccination without any dysregulation. The room was welcoming, and when we attended at 9.30am very quiet which helped a lot. Thank you.

Newborn Hearing Screening Programme – February 2026

Very efficient service and the audiologist cared for our baby very well. They gave a detailed explantion of what they were doing.

Heart Failure Nursing Service – February 2026

The nurse was so experienced and had a full understanding of my problems. They inspired confidence and made recommendations, which will fine tune my medication. This is an outstanding service and a great asset to NHS.

Podiatric surgery – February 2026

Appointment was on time. The staff were friendly and informative. The consultant was excellent and explained everything perfectly.

East Sussex School Health – February 2026

The nurse was incredibly kind, non-judgemental and supportive. They came to our house for one appointment which was very helpful. They sign posted us in all the right directions, which we have really benefitted from.

Epilepsy Service – February 2026

The nurse took their time to assess my individual needs and care plan, while addressing me with respect.

Community orthopaedics – February 2026

The clinician was excellent and explained everything in a manner I fully understood. I felt listened to and had the space to ask any questions I had.

Community Paediatrics – February 2026

The doctor was happy to answer all our questions, took time to ask our daughter if she understood and how she felt, and her opinions, making sure she was fully aware of what we were discussing. We didn't feel rushed or pressured. A very positive experience. (ADHD Nurse)

Community Chronic Pain Service – February 2026

I was given the opportunity to talk about my pain and how it originated. I felt listened to and the nurse was thorough with their questions and was very empathetic. Face to face appointment was excellent.

Dietetics and Nutrition Services – February 2026

I was looked after incredibly well throughout my treatment. The advice I was given and followed made a difference to my overall health and wellbeing. (Oncology Specialist Dietitian)

Continence Service – February 2026

The clinician was so helpful and reassuring. They immediately put me at ease during the appointment and was so friendly, I soon felt relaxed. The clinician is an excellent practitioner and an absolute credit to the NHS and your team.

Dietetics and Nutrition Services – February 2026

It was all excellent. I felt I was able to explain everything that was worrying me, and that the dietitian explained everything clearly. (Community Dietetics)

Community nursing – February 2026

Very caring. Completed treatment very well and listened to my concerns about my ailments. They reassured me.

Community Rehabilitation Team – February 2026

Staff have been helpful and supportive. They encouraged me to get moving with the use of my sticks, enabling me to move outside and get into the garden.

Dental Services – February 2026

Very friendly and explained treatment plan very thoroughly. They helped with my dental anxiety. (Domiciliary)

Diabetes Nursing Service – February 2026

The help and knowledge that was provided was excellent. I also spoke to the same person on each appointment and built up a relationship.

Cardiac Rehabilitation Service – February 2026

All members of the team were very helpful and encouraging. The helped me to increase the amount of exercise I could do. I also found the meetings very informative. (Exercise Physiology)

Community Children’s Nursing Team – February 2026

The nurse is fantastic. They are thorough, friendly and have given us great information and guidance when we’ve had concerns. They are flexible with their days and times as well, which is very helpful.