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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Virtual wards – September 2025

All staff I've had contact with have been very friendly and accommodating. The fact you can continue treatment but be in the comfort of your own home, makes the world of difference.

Pulmonary Rehabilitation Service – September 2025

The course helped me feel much more active and it helped me to feel happier about my problems. The staff were absolutely great.

Tonbridge Community Hospital – September 2025

Absolutely brilliant without exception, very responsive. Nothing was too much trouble. (Stroke ward)

Urgent Care Team (west Kent) – September 2025

All staff are very kind and caring. Reassurance was given throughout the care. (Hospital at home)

Respiratory Service (east Kent) – September 2025

Very knowledgeable about my condition, extremely empathetic and covered absolutely everything about my health and options.

Sexual health – September 2025

You were all so friendly, informative and non judgemental. I felt very supported and comfortable. Thank you.

West View Integrated Care Centre – September 2025

I was listened to about my requirements. I was taken care of every day,

Tuberculosis (TB) Nursing Service – September 2025

BCG vaccine was handled in a professional, efficient and friendly manner.

In an emergency – September 2025

All the staff, from receptionist to doctor were pleasant, friendly and helpful. This has been my experience every time I have been to Deal urgent treatment centre.

Podiatry – September 2025

The podiatrist I saw was outstanding. They took time to listen and were very caring. They were highly professional, informative and helpful.

Health Visiting Service – September 2025

Really caring and thoughtful. Asked questions about me and my baby. Great advice, so kind. I got a lot out of the appointment. Thank you so much.

Continence Service – September 2025

The clinician was friendly and listened to all my concerns and issues. I didn t feel at all rushed and came away feeling positive.

Home First – September 2025

They are so caring and loving people. They make me feel relaxed and taken care of properly, understanding and supportive. Staff come always with a smile on their face and make my day. Thank you all.

Heart Failure Nursing Service – September 2025

I feel very supported on a one to one basis. I'm able to ask any questions or get advice on my condition.

Home Treatment Service (west Kent) – September 2025

They were very patient, explained everything with a pleasant smile and made sure I knew what was happening, I couldn't have had better care.

Epilepsy Service – September 2025

The nurse has a wealth of knowledge, which helps me understand more about what is happening to me about my epilepsy and what the triggers could be. I trust the epilepsy nurses to help me when I need them.

Lymphoedema Service – September 2025

The nurse was very knowledgeable and understanding. They took care to explain everything and answered all of my concerns.

Dental Services – September 2025

Staff made my son feel very safe and they explained everything. They also gave positive feedback and comments, which made my son feel special.

Physiotherapy (musculoskeletal) – September 2025

The physiotherapy was very knowledgeable. I felt they really located my problem and gave superb advice and treatment, to hopefully help me to recover. It is handy to have access to videos of the recommended exercises, to ensure they are carried out correctly. Overall, very impressed.

Podiatric surgery – September 2025

The care was good. Information given was clear. I felt supported throughout.

Adult Community Speech and Language Therapy – September 2025

I was given expert care and attention by the team, who showed dedication and patience during all my sessions.

Community Paediatrics – September 2025

The Paediatrician was very warm, considerate and caring. They took time to establish a rapport with my child. We both thought they were lovely.

Community nursing – September 2025

Nurses are brilliant and courteous. I couldn't ask for a better service.

Cardiac Rehabilitation Team – September 2025

All information was well presented and easily accessible. Staff supported me throughout the course. (Exercise Physiology)

Community Learning Disability Team – September 2025

The speech and language therapy team are always very helpful and understanding of my client's needs.

Cardiac Rehabilitation Service – September 2025

The nurse was very professional and explained everything very clearly. They made me feel at ease and I fully understood what impact my heart condition was having on me. (Counselling)

Children’s Hearing Service – September 2025

A highly professional and lovely team. They took care of us and our eight month old and made sure his audiology test went smoothly.

Community orthopaedics – September 2025

The consultant was really clear about my condition and how we are going to treat it. They took time to talk to me.

Community Chronic Pain Service – September 2025

The consultant was very knowledgeable about my ailment. They gave me confidence that I would get the support that I need.

Community Neurological Rehabilitation Team – September 2025

The occupational therapist was extremely helpful, kind and considerate. They were extremely informative and guided me through various areas that were concerning me.