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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Frailty Home Treatment Service (east Kent) – June 2025

Everyone is kind and hard working and did the utmost best to help me with care, medical and equipment.

In an emergency – June 2025

Staff were wonderful, friendly, informative and gentle. Care was prompt. Advice completely clear. (Sittingbourne)

West View Integrated Care Centre – May 2025

All my personal needs were met. (West ward)

West View Integrated Care Centre – June 2025

The staff communicated very well with me. It was wonderful. All the staff are good and supportive to me. Thank you. (East ward)

Whitstable and Tankerton Hospital – June 2025

Everyone was lovely. Felt at ease to ask questions.

West View Integrated Care Centre – April 2025

They were considerate when asking various questions. They were there if I needed support. (East ward)

West View Integrated Care Centre – April 2025

I just loved everything. I liked the people. They made me feel so relaxed and so easy. (East ward)

Whitstable and Tankerton Hospital – March 2025

Nice staff to talk to. Very caring and kind.

West View Integrated Care Centre – March 2025

Care and friendliness from everyone and the way I was helped to get back on my feet. (East ward)

Whitstable and Tankerton Hospital – June 2025

The staff were always there when you needed them.

Whitstable and Tankerton Hospital – April 2025

Excellent group of staff, friendly and engaging.

Westbrook House – April 2025

Very good. Felt comfortable asking questions. All the time I was here the care has been very good. I was kept informed through the blue folder - very useful.

Victoria Hospital, Deal – April 2025

Well looked after, helpful staff. Informed of everything from personal care to discharge.

Westbrook House – June 2025

Very friendly, pleasant and helpful. I feel at home and have made progress.

Westbrook House – March 2025

Everyone was caring.

Victoria Hospital, Deal – June 2025

Everything was excellent, I wouldn't change anything.

Victoria Hospital, Deal – June 2025

The kindness in which people treated me and the efficiency. I didn't need to think of anything and I was cared for fully.

Victoria Hospital, Deal – May 2025

The whole stay, all the staff were wonderful and so kind and friendly.

Victoria Hospital, Deal – April 2025

Incredible - day staff have been beyond amazing.

Westbrook House – May 2025

I was involved in everything - excellent.

Westbrook House – June 2025

Brillant, very nice staff. Have never meet better.

Victoria Hospital, Deal – May 2025

All staff very helpful at all times. Enjoyed my stay here.

Victoria Hospital, Deal – March 2025

Care given was very good. Staff were lovely and friendly. Great communication, they told me everything I needed to know. Absolutely wonderful.

Tonbridge Community Hospital – May 2025

Delightful, hard working and cheerful staff - gave the appearance of being happy. (Stroke ward)

Tonbridge Community Hospital – March 2025

Staff very good. Treatment good, service exceptional, food awesome. (Stroke ward)

Tonbridge Community Hospital – June 2025

They are very good, always listening to all my needs and happy to support as best they can. (NOK)

Tonbridge Community Hospital – June 2025

I loved how visitors are made so welcome. I enjoyed the gardens and the celebrations. (Stroke ward)

Victoria Hospital, Deal – March 2025

Staff were very caring. Food was good and the room was excellent.

Queen Victoria Memorial Hospital, Herne Bay – April 2025

Staff were very nice and made staying here very enjoyable. They were very nice and helped me feel confident.

Tonbridge Community Hospital – March 2025

Plenty of trained staff to help and support you - brilliant. (Stroke ward)