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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

East Sussex Children’s Integrated Therapy and Equipment Service – August 2025

The speech therapist we had was amazing. Professional, patient and she made my son feel very comfortable. Can’t praise them enough.

Urgent Care Team (west Kent) – August 2025

I am extremely impressed with the quality of care the team provides. The staff are always on hand to discuss my concerns, are friendly and above all, are kind to me. (Rapid Response)

One You Walk and Talk – August 2025

Quick, thorough and very polite.

Physiotherapy (musculoskeletal) – August 2025

The initial meeting was good. The clinician took time to ask questions and examine my troubled joints.

Sexual health – August 2025

Staff were absolutely incredible and so friendly. A real credit to the NHS.

School Health (Kent) – August 2025

Very helpful tips given and the nurse was very kind and listened.

Podiatry – August 2025

Great care and good information about my problem.

Virtual wards – August 2025

The doctor was patient and took time to explain and demonstrate the equipment.

In an emergency – August 2025

I was seen very quickly and examined thoroughly. I was treated with kindness and understanding. They took the time to explain several things to me.

Tuberculosis (TB) Nursing Service – August 2025

Very caring people and they always make sure everything is fine throughout the treatment.

Hawkhurst Community Hospital – August 2025

Good nursing care. Clean and excellent choice of good food. Efficient and friendly staff.

Home Treatment Service (west Kent) – August 2025

They were very informative, helpful and professional. They listened and answered our questions.

One You Kent Shop – August 2025

The practitioner could answer all of my questions and gave me contact numbers for my mental health.

Home First – August 2025

I can't thank you enough for the kindness, compassion and dedication you've demonstrated, to provide my mum with the care she deserves.

Falls Prevention Service – August 2025

Efficiently run course. Content helpful. Videos helpful for exercise sessions at home. (Postural Stability Course)

NHS Health Checks – July 2025

I have no complaints at all. The service was quick but thorough.

Lymphoedema Service – August 2025

The nurse was very helpful and friendly. They covered all I needed to know. They are a very lovely, caring person and excellent at their job. They listened and helped above and beyond.

NHS Health Checks – July 2025

The practitioner was very polite and made me feel at ease. They were compassionate with the sensitive issues I had to discuss.

Immunisation Service – August 2025

Well organised, didn't have to wait long, especially as my child was extremely anxious. The nurses were extremely empathetic and treated my son with care and respect and it was all over with quickly.

Health Visiting Service – August 2025

The health visitor was very knowledgeable and listened to all of my worries and concerns.

Community orthopaedics – August 2025

Excellent explanation of my MRI scan, condition and the way forward with my treatment. Excellent listening skills, observation and time taken at appointment.

Epilepsy Service – August 2025

Clear understanding of epilepsy and my history. Good advice and liaison with hospital consultant . Overall, very valuable support.

Continence Service – August 2025

I was treated with the utmost respect and didn’t feel rushed at my appointment. (Product Assessment Service)

Children’s Hearing Service – August 2025

The appointment was on time and conducted by a friendly professional.

Community nursing – August 2025

Great continued care. The nurses really listen to me and make sure I understand the wound care I am receiving.

Dietetics and Nutrition Services – August 2025

The dietitian is a true credit to the NHS. They listen and provide sensible advice, check it's understood and empower parents and children. They are wonderful. (Paediatric)

Dental Services – August 2025

Excellent care, kind and friendly staff. Makes my service users feel at ease.

Diabetes Nursing Service – August 2025

Felt very comfortable in the friendly, welcoming environment. I learnt a lot of useful things which are already helping me. (KAT1E course)

Home Enteral Nutrition Team – children and adults – May 2025

My dietitian is very informative, supportive and listens to my concerns.

Home Enteral Nutrition Team – children and adults – July 2025

Lovely, friendly and informative nurses, who took their time with all aspects of my care. They were excellent. (Adult service)