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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Blood test service (phlebotomy) (Medway and Swale) – October 2026

I took my daughter for her first blood test; the nurse was very kind and reassuring.

Community Physiotherapy (Medway) – October 2026

The clinician was kind and explained what I needed to know. They were very helpful.

Neurological Assessment Service (NAS) (Medway) – October 2026

The doctor was very knowledgeable and patient with me.

Bladder and Bowel Service (Medway) – October 2026

Very friendly, helpful, professional, knowledgeable and approachable nurse. They made me feel comfortable when discussing embarrassing issues.

Continence Service (adults) – October 2026

The clinician was very attentive and helpful in their examination and advice.

West View Integrated Care Centre – October 2026

Holistic care and efficient dedicated professionalism of the staff. So good to have private room too. Good nutritional food. Felt safe here. (Benenden west)

Podiatry – October 2026

Very professional, explained in a way I understood my issue, how to manage it and all done with lovely manners.

Sexual health – October 2026

Staff at gate clinic are all amazing and so helpful and efficient, always feels like everyone goes the extra mile. On time and makes the experience straightforward.

Pulmonary Rehabilitation Service – October 2026

Friendly, helpful, gave me confidence to push myself and improve my health, made a huge difference to me.

Urgent Care Team (west Kent) – October 2026

The rapid response team responded very quickly when we needed support. They were professional, kind and reassuring, and kept us informed throughout.

South East DriveAbility – October 2026

Staff were very friendly and accommodating. Such a positive experience.

Respiratory Service (east Kent and Medway) – October 2026

Nurses are amazing. So patient, kind and professional. Give great advice and reassurance. They answer my questions and listen.

Victoria Hospital, Deal – October 2026

Marvellous. Staff have been really lovely.

Dental Services – October 2026

Staff were really friendly and professional, and the dentist and nurse made my daughter feel comfortable throughout the appointment.

Community Rehabilitation Team – October 2026

Very efficient assessment, assist aids ordered and delivered extremely quickly. Very helpful advice and offered in a friendly and positive way.

Dietetics and Nutrition Services – October 2026

Terrific service, always ring on time and wonderful communication. I never felt rushed and all my questions were answered fully and with compassion. Always felt uplifted and encouraged.(Oncology Specialist Dietitian)

Immunisation Service – October 2026

There was no waiting time, and my son was made to feel so comfortable. The nurse was so lovely and made the experience quick and easy for him.

Health Visiting Service – October 2026

I felt heard. Very friendly conversation and I felt welcome.

Heart Failure Nursing Service – October 2026

I found the nurse was very knowledgeable about my problems and very reassuring. Extremely good experience.

Epilepsy Service – October 2026

My nurse has a genuine interest in my wellbeing and everything is always followed up as promised.

Frailty Home Treatment Service (east Kent) – October 2026

Everyone has been wonderful and so helpful. This has meant I can have help with my mother s care and keep her at home. Everyone has treated her like a queen. Such a wonderful team. (ART, Folkestone)

Podiatric surgery – October 2026

The reception staff were very welcoming and friendly. The doctor was also professional, efficient and friendly. I felt heard and safe.

Community nursing – October 2026

The nurse made me feel special and made me comfortable. I look forward to seeing them again.

Community Chronic Pain Service – October 2026

I was seen on time and the appointment was not rushed. I felt listened to and came away with a plan to help my pain. A follow up appointment was given at the end.

Community Children’s Nursing Team – October 2026

Good communication and clear understanding of what to expect. Great care given to my son explaining what was happening and listening to him when he was concerned or in pain.

Ageing Well – October 2026

Clear instructions and could ask questions. Relaxed atmosphere and considerate staff - enjoyable.

Community orthopaedics – October 2026

The consultant was brilliant. They really put me at ease, spent time talking through options and didn t make me feel rushed.

Cardiac Rehabilitation Service – October 2026

The trainers are very inclusive, pleasant and courteous. The exercises are challenging and well administered. Care is taken to ensure my safety. Very supportive.

Adult Community Speech and Language Therapy – October 2026

They were very polite and friendly. Always arrived on time and very patient with me. It's help me to get more confidence with my speech.

Tuberculosis (TB) Nursing Service – September 2026

The staff were friendly and professional. The appointment was well organised, and everything was explained clearly. Thank you to the team for providing such a smooth and positive experience.