Skip to content
Close

No results could be found

Recommended

Services

Pages

Leaflets

Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

East Sussex Children’s Integrated Therapy and Equipment Service – December 2025

Appointment was long enough for a thorough assessment. I didn t feel rushed and it was tailored to my child s needs. Knowledgeable and kind therapist.

Urgent Care Team (west Kent) – December 2025

All staff treated me with friendliness, professionalism, empathy and respect. (Rapid Response team)

Respiratory Service (east Kent) – December 2025

The respiratory nurse was very good and treated me with respect. They were very experienced and answered all my questions honestly.

Victoria Hospital, Deal – December 2025

Thank you so much to all the staff that helped look after my wife whilst in your care. All of you are great and I enjoyed meeting you all. Many thanks.

School Health (Kent) – December 2025

I was impressed with the whole contact. Efficient and made contact very quickly. Good email responses and onward referral.

Westbrook House – December 2025

Staff have been very caring and kind, in a very difficult situation.

Tuberculosis (TB) Nursing Service – December 2025

The nurse who administered the vaccine was very nice, which helped a lot. Being a first time parent, I was very nervous about my baby getting the vaccine, but they were lovely and super informative, which made me feel very relaxed and comfortable about everything.

South East DriveAbility – December 2025

Excellent team, clear precise instructions, lovely delivery, made me feel relaxed and informed. Both examiners were excellent, informative and pleasant to work with.

Sexual health – December 2025

I am autistic and needed time to process information and was given it. I needed to be able to stim and not look at people, and I felt safe doing this. I needed things explained several times and they were patient with me.

One You smokefree – December 2025

The adviser was absolutely fantastic, gave very good support. I can't thank them enough.

Podiatric surgery – December 2025

Welcoming, friendly staff. Reassuring and answered all my questions. Made me feel less nervous about the procedure. Checked on me regularly during procedure and afterwards.

Podiatry – December 2025

The experience was excellent, very professional and friendly, with a very positive outcome.

Health Visiting Service – December 2025

Our concerns and viewpoints were listened to and respected. Praise was given to our son and to ourselves as parents.

Physiotherapy (musculoskeletal) – December 2025

The physiotherapist was friendly, reassuring and understanding. They gave me advice and were keen to help me feel more in control of my condition. I am confident they will help me heal.

Lymphoedema Service – December 2025

Really thorough nurse covered everything I needed to know. They told me how I'd be followed up and gave me some great advice for self-care in the meantime. Altogether, an excellent experience.

Home Treatment Service (west Kent) – December 2025

I would like to express my sincere appreciation for the outstanding care and support provided by the service. The team demonstrated exceptional professionalism, empathy and dedication.

Heart Failure Nursing Service – December 2025

Such a caring nurse, who explained everything for me and made me feel confident.

Hawkhurst Community Hospital – December 2025

Lovely friendly staff, always willing to help you.

Epilepsy Service – December 2025

I have a positive rapport with my epilepsy nurse. They create a comfortable safe environment, for me to be open and honest.

Community orthopaedics – December 2025

The practitioner is always really friendly, informative and makes sure I know what s happening. They keep me informed of alternative options.

Diabetes Nursing Service – December 2025

Very thorough and plenty of information. It helped me to get on track again. (DERIK course)

Community Paediatrics – December 2025

The nurse was very helpful and gave very knowledgeable advice. Extremely understanding of my child s needs. (ADHD Nurse)

Frequent Service User Service – December 2025

They listened to me, and they did what they said they were going to do. They followed through with the plan that we had agreed, and it really helped me.

Dental Services – December 2025

Lovely team, who work well together. Daughter's treatment was handled with great care.

Community nursing – December 2025

The support I've received from the community nurses has made an amazing impact on my quality of life.

Continence Service – December 2025

Easy to talk to. Knowledgeable and understanding. Willing to listen and to give advice.

Community Neurological Rehabilitation Team – December 2025

The therapists were wonderful in helping with my neuro rehabilitation. The support that they gave me helped me to get back to work sooner than expected and gave me some quality of life back.

Children’s Hearing Service – December 2025

Audiologist was very caring and approachable, ensuring my daughter was comfortable and that we understood everything.

Adult Community Speech and Language Therapy – December 2025

Sessions were skilfully handled by therapist, whose personality was both sympathetic and encouraging. They explained procedures very clearly.

Community Children’s Nursing Team – December 2025

The whole team were fantastic. They were so accommodating regarding appointments, responsive to contacts and very caring towards our son as he recovered from surgery. We are incredibly grateful to them for the excellent service they provided.