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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Victoria Hospital, Deal – July 2026

The person who took my blood was very pleasant and respectful. (Phlebotomy service)

South East DriveAbility – July 2026

Felt listened to and treated with compassion and understanding. Thank you so much.

Sexual health – July 2026

Very speedy appointment booking and excellent care and service from all the team and members of staff. Made me feel very comfortable.

Physiotherapy (musculoskeletal) – July 2026

I was always treated as an individual. The tailored exercises were brilliant and have allowed me to move towards full recovery.

Respiratory Service (east Kent) – July 2026

The nurse was excellent in explaining my condition and what was happening, that was both informative and understandable. They made my wife and I feel listened to and comfortable.

Podiatric surgery – July 2026

The consultant was very helpful and explained everything thoroughly which was very reassuring.

Podiatry – July 2026

The podiatrists I saw were friendly, caring, knowledgeable and gave me personal centred care. I cannot praise them highly enough. Excellent care, thank you.

In an emergency – July 2026

All staff were polite and friendly, my waiting time was minimal, and I am happy with the treatment I received. (Urgent Treatment Centre)

Heart Failure Nursing Service – July 2026

Very kind nurse. Put my mind at ease after receiving a scary diagnosis. The progression through the medications has been clear and reassuring.

Home First – July 2026

Everybody was friendly. Allowing me to be independent and assisting as when required.

Lymphoedema Service – July 2026

It was a really reassuring experience - I was dealt with compassion and no judgement. The season was informative, and I felt like progress was made.

Looked After Children Nursing Service – July 2026

The nurse was helpful with giving me support and advice for my children.

Immunisation Service – July 2026

The nurses were knowledgeable and explained what they were doing in a calming way. Putting my daughter at ease.

Faversham Cottage Hospital – July 2026

The attention and professionalism of nursing staff, physiotherapists and doctors was exemplary, providing the perfect environment for my rehabilitation and recovery.

Dietetics and Nutrition Services – July 2026

The dietitian was delightful. They were helpful and explained everything very clearly and summarised the meeting in a follow-up email. They listened and when I wrote they responded quickly. They gave me lots of great advice. It was a pleasure dealing with them. (Community Dietetics)

Health Visiting Service – July 2026

The health visitor has been very kind. They are a good listener. They do not judge and have been really kind with the kids.

Hawkhurst Community Hospital – July 2026

Excellent in every part of the hospital. Nursing staff were brilliant, very caring, professional and friendly, treated you as a human being. The cleaning staff always chatty and helpful. The physios were good at getting you motivated into exercises, encouraging all the way.

Home Treatment Service (west Kent) – July 2026

The doctor and HCA were fantastic. Extremely efficient, professional, kind and respectful to both patient and carer. They were quick to respond and have been very supportive whilst still in their care.

Community nursing – July 2026

The booklet and advice that you gave me were extremely useful. I don’t know how I would have managed without your support. (Health and Social Care Coordinators)

Community orthopaedics – July 2026

Extremely helpful and informative practitioner who listened well and was both engaging and professional.

Diabetes Nursing Service – July 2026

I have a neurological , and I am not always able to recall, process, or make relevant decisions. The staff member was aware of this and gave me extra thinking time and was very patient when needed. I really appreciated this. Thank you.

Community nursing – July 2026

The nurses are very good at keeping me updated and informing me about what they are doing. They ensure me and my family are included throughout my health journey.

Community Neurological Rehabilitation Team – July 2026

The physiotherapist was wonderful and excellent. They are a credit to the service and I'm still doing my exercise. Really positive experience. Thank you.

Dental Services – July 2026

Friendly staff that gave a warm, reassuring appointment. Felt listened to the whole time and explained all options clearly and were understanding of my circumstances.

Community Paediatrics – July 2026

We felt communication was good and felt our child was understood.

Continence Service – July 2026

The person I saw was very easy to talk to, caring and listened to my experience. Explained their findings and gave advice.

Community Rehabilitation Team – July 2026

Balance classes were a very useful experience. The class was well run and the staff professional. Very good training and exercises for balance control. Really enjoyed it.

Community Children’s Nursing Team – July 2026

The nurse was very good with my three year old son. They spoke to him and gave him their time. Made him feel comfortable so they were able to check his stats without him getting himself worked up. They also supported and listened to me.

Cardiac Rehabilitation Service – July 2026

The cardiac team are fantastic. They are incredibly friendly, knowledgeable, approachable and patient. Thank you for your exceptional care. (Exercise Physiology)

Community Chronic Pain Service – July 2026

The clinician was very thorough with the questions about my chronic pain and how it affects me. Caring and understanding of the situation and how I feel.