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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Tonbridge Community Hospital – November 2025

The staff were very friendly and I've been looked after well. (Stroke ward)

Victoria Hospital, Deal – November 2025

It gave me the ability to heal, in a peaceful and restful environment. All staff were amazing, their team work shone out.

Urgent Care Team (west Kent) – November 2025

Amazing staff, they were professional and treated me with respect and dignity. Outstanding service. (Rapid Response)

In an emergency – November 2025

Excellent bedside manner across the board. Polite, friendly and explained things in a concise and easy to understand manner. (Deal UTC)

Virtual wards – November 2025

Every nurse was so lovely and caring, so I felt very well looked after. All very quick, efficient and kind.

Tuberculosis (TB) Nursing Service – November 2025

Staff were accommodating and very supportive. They gave information prior to vaccination, to ease our anxiety and they were great with answering our queries.

Westbrook House – November 2025

A big thank you, for all you have done for me since I've been here and all of your love and kindness that you have shown me. (Red Unit)

South East DriveAbility – November 2025

The staff were very friendly and extremely professional. They made me feel very safe.

School Health (Kent) – November 2025

The practitioner was really helpful and gave different ideas to try and was our voice of support. They gave us reassurance that we were doing the right things and has helped with ongoing referrals and pathways.

Pulmonary Rehabilitation Service – November 2025

The counsellor has been wonderful and has helped me through a very complex, difficult time. They are sensitive, caring and empathetic. I felt less isolated after our conversations.

Physiotherapy (musculoskeletal) – November 2025

Very good service provided by physiotherapist, in a clear and professional manner. They understood my needs and offered advice and ongoing assistance.

Queen Victoria Memorial Hospital, Herne Bay – November 2025

I just wanted to say a big thank you to all the wonderful staff for looking after mum for the last three weeks. You all do such an amazing job, in looking after everyone with such kindness and care. Thank you all once again.

Respiratory Service (east Kent) – November 2025

The practitioner is always very pleasant and helpful. They went over all my health problems and offered help and guidance for anything that was needed. They also keep a link with the respiratory consultant.

Rough Sleeper Service – November 2025

I struggle to read or write, so the nurse helped me register with a GP.

Sexual health – November 2025

Very easy to book over the phone and my appointment was rescheduled with plenty of notice. No waiting, lovely nurse, very reassuring and informative. Very straight forward and really friendly staff.

Podiatric surgery – November 2025

I was treated with respect and kindness. Everything was explained to me and prepared me for the proposed surgery. It was a comfortable atmosphere and the staff were very patient.

Podiatry – November 2025

I am always seen on time. The podiatrist is very knowledgeable and experienced. They are caring and kind and always give good advice about caring for my feet.

One You smokefree – November 2025

The adviser is brilliant, their approach and the way they talked to me. They are just a genuine person. 10 out of 10, gold star.

Continence Service – November 2025

The nurse practitioner was amazing, very patient, listened intently and gave informed recommendations. Made me feel completely at ease during examinations, explained what she was doing and why.

Dietetics and Nutrition Services – November 2025

Very welcoming. Informative and any queries answered. Excellent, knowledgeable advice, where we are and how best to proceed. (Adult HEN team)

Health Visiting Service – November 2025

The appointment ran on time. The health professional was very nice, connected with my baby and asked all the right questions.

Community Rehabilitation Team – November 2025

The staff in the balance groups were amazing, encouraging and helpful at all times. Exercises were relevant and very useful. This class has certainly helped me.

Immunisation Service – November 2025

The process was very quick and efficient. Our youngest child, who was upset about the vaccination, was handled in a very friendly way which put him (and us) at ease.

Dental Services – November 2025

We had a fantastic experience with the team. From the moment we walked in, we felt welcomed and at ease. (Hainault Health Centre)

Community Paediatrics – November 2025

The nurse is always amazing with us and our child, professional, caring and explains everything so clearly. (ADHD Nurse)

Frequent Service User Service – November 2025

Everything has been brilliant. I feel well supported. They gave me a lot of options and keep in regular contact. The support worker who helps me is a really lovely person.

Home First – November 2025

The team arrived and were fantastic. They care and were absolutely fantastic, compassionate and knowledgeable. They explained everything so clearly and made sure we were all completely OK and provided follow up care.

Community nursing – November 2025

Absolutely brilliant service, cannot fault it. Nurses were all lovely. (Ramsgate team)

Community Children’s Nursing Team – November 2025

You have been amazing. I don't think I could do all this without you and your team.

Community Learning Disability Team – November 2025

They were calm and patient and took the time to make sure we understood everything they said.