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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

Specialist Children’s Bladder and Bowel Nursing Team – September 2026

The nurse is always friendly, professional and very knowledgeable. They are always approachable and I know I could contact them whenever with any question, and that They would be able to answer my questions without any problems.

Victoria Hospital, Deal – September 2026

Lovely staff member. Service on time and available last minute. (Phlebotomy service)

West View Integrated Care Centre – September 2026

Staff exceptional. Everything well organised with focus on getting home as soon as possible. (Benenden east ward)

Tuberculosis (TB) Nursing Service – September 2026

The staff were friendly and professional. The appointment was well organised, and everything was explained clearly. Thank you to the team for providing such a smooth and positive experience.

South East DriveAbility – September 2026

Instructors were very helpful and patient. I learned a few things that will help my future driving, and I feel more confident about it.

Queen Victoria Memorial Hospital, Herne Bay – September 2026

I liked having the team to greet me throughout the day. They are so nice and always encouraging, for which I could not thank them enough for.

Lymphoedema Service – September 2026

The entire experience was extremely good. Everything was on time and the nurse was excellent. They provided a service that I would describe as beyond what could be expected.

Physiotherapy (musculoskeletal) – September 2026

It could not have been a better experience. I received excellent service, professional advice and support. I left feeling very positive about my future treatment.

Podiatry – September 2026

Every step of the treatment was explained clearly. The podiatrist was friendly and helpful at all times. The attention that I received was excellent.

Pharmacy Team – September 2026

No one ever hassles and they take their time. making sure I take the correct meds and discussing them when I have any questions. All have been caring and very attentive. Have gone through everything I am taking, including low blood pressure meds, which I wouldn't have ever known about. Very thankful.

School Health (Kent) – September 2026

The nurse spent time actually allowing my son to express himself his way and then ensured they understood him and what he was saying. Very patient and kind.

Sexual health – September 2026

Reception and the clinician were both really friendly and helpful with all of my questions Quick and easy to use service and they put me at ease.

Pulmonary Rehabilitation Service – September 2026

I really enjoyed the exercises and felt the course was very beneficial to my needs. The team were very helpful and friendly and professional.

Respiratory Service (east Kent and Medway) – September 2026

On time. Specialist nurse very thorough, supportive, caring throughout. Appointment not rushed. Everything explained. I was fully involved in sessions. Very respectful. Practitioner very knowledgeable, inspiring my confidence.

Home Treatment Service (west Kent) – September 2026

Care and concern, patience, making sure I understood what was happening. All done with efficiency, empathy and understanding in spite of my hearing difficulties. Thank you.

Home First – September 2026

Friendly support workers. Efficient service.

Health Visiting Service – September 2026

The health visitor is a lovely caring person who made me feel at ease and comfortable. They helped me in adapting into motherhood. (Family Partnership Programme)

Hawkhurst Community Hospital – September 2026

The staff were all very kind and helpful. The food was good. Everywhere was very clean. Everything was helping me regain independence.

Diabetes Nursing Service – September 2026

Very informative and educational. Supportive and approachable facilitators. Excellent resources. Easy to understand - clear explanations and helpful for everyday life.

Heart Failure Nursing Service – September 2026

The appointment was on time, and I was given plenty of time to discuss everything, plus the nurse was very thorough. I cannot fault the service.

East Sussex Children’s Integrated Therapy and Equipment Service – September 2026

Very friendly when we arrived and spoke to my son and told us where the toilet was and where to wait. Therapist was very calm and spoke with my son, got on the floor and let him take the lead, talking to them about the toys he was interested in. They were very patient and warm towards him.

Dietetics and Nutrition Services – September 2026

My dietitian listened to and addressed all my concerns. My food preferences were also taken into account when drawing up my action plan.

Health Visiting Service – September 2026

The health visitor was very friendly, professional and helpful. They patiently answered all my questions and put me at ease.

Community nursing – September 2026

Nurse was very friendly and efficient. My daughter received a phone call in advance of the visit so that she could be there to receive the nurse, as I cannot hear the doorbell. This was very good of the service to offer to do this.

Community Paediatrics – September 2026

The doctors and nurses were so kind. I can t fault them and really appreciated their non-judgemental kind approach.

Community Chronic Pain Service – September 2026

Always listened to and given realistic and achievable advice based on my needs. Never felt like I was being left without support. A professional approach but with care and personal insight. And positive results.

Dental Services – September 2026

Explained things well. Excellent customer service. Put my child at complete ease and were very friendly, prompt and efficient, in all aspects. We are very happy.

Community nursing – September 2026

Me and my husband were so grateful to the staff member for all their kindness and support. They came into our lives when we were desperate for help, we felt like we suddenly had an angel on our side. They showed us both such patience, care and understanding and nothing was too much trouble. (Health and Social Care Coordinator)

Community Rehabilitation Team – September 2026

Staff are very helpful and caring. I feel my care is very personalised, home visits are very appreciated, and they instil confidence to contact the team if I need further help and advice at any time.

Community orthopaedics – September 2026

It was thorough and I was given the chance to ask questions about my concerns. I felt I had been listened to.