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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

East Sussex Children’s Integrated Therapy and Equipment Service – May 2026

There wasn t too long to wait for an appointment. We were given a good amount of time in the appointment, and everything was explained well and we had the opportunity to ask any questions.

In an emergency – May 2026

I can t fault the care I was given. This is an excellent service. Thank goodness for Deal urgent treatment centre. It s a wonderful blessing.

Specialist Children’s Bladder and Bowel Nursing Team – May 2026

The nurse was very thorough, explained everything very clearly and answered all questions and concerns. They were very patient with my daughter and clearly used to interacting with children in appointments. I came away feeling I had much more knowledge and understanding of my daughter and how to help her going forward.

West View Integrated Care Centre – May 2026

All the staff were kind, pleasant, polite and caring.

South East DriveAbility – May 2026

My assessors were very patient, understanding and took time to listen. They explained everything clearly and made me feel comfortable throughout the process. They were supportive and empathetic which helped with my anxiety.

Tonbridge Community Hospital – May 2026

All the staff were very kind and helpful. The food was very good. I was in there for a few weeks and I am very grateful for all they did for me. (Pathway 2)

Urgent Care Team (west Kent) – May 2026

The nurses were kind and compassionate and made me feel at ease. Amazing service. (Hospital at home)

Virtual wards – May 2026

The nurses were very professional, kind and considerate. They were happy to answer questions and made me feel very comfortable throughout my treatment.

Home Treatment Service (west Kent) – May 2026

Caring, compassionate, understanding and involving all. Thorough and not rushed. Explained everything to us.

Looked After Children Nursing Service – May 2026

The LAC nurse is very caring and pleasant with the children and make them feel they can talk openly about things.

Immunisation Service – May 2026

Friendly, helpful staff. The nurse who administered the jab explained clearly to my son what was going to happen and what the immunisation was for and put him at ease.

Home First – May 2026

I wish to give positive feedback about the support worker who came to visit me. They were very polite, attentive and really made me feel at ease at home.

Respiratory Service (east Kent) – May 2026

They are brilliant, knowledgeable, caring, so easy to communicate with and they listen.

Pharmacy Team – May 2026

Clinicians were helpful. They explained who they were and what they were doing. The visit went well. (Community team)

Pulmonary Rehabilitation Service – May 2026

The team were excellent from the first contact through targeted exercise programme, support, motivation and care. I found the regular exercise days and weekly talks very beneficial.

School Health (Kent) – May 2026

Very kind and helpful, put my daughter at ease and looked after her with sympathy and kindness.

Lymphoedema Service – May 2026

The practitioner was superb. They listened carefully to my concerns and was very patient and kind, full of knowledge and advice. Honestly a huge, huge help.

Community Rehabilitation Team – May 2026

I very much appreciated the constant care for my safety, lovely friendly manner of the instructors, plus the personal feeling of being in a friendly caring environment, with experts who are appreciative of all our physical limitations, being elderly. (Balancing and Strengthening Group)

Community nursing – May 2026

I found your words most reassuring and comforting. You provided me with much information about routes forward which were helpful. (Health and Social Care Coordinators)

Community nursing – May 2026

The nurse who dealt with me treated me with utmost respect and dignity from the moment my appointment started until it finished. I am very happy with the service that I received.

Epilepsy Service – May 2026

Telephone call was bang on the time that l was given and my epilepsy nurse was fantastic. Very knowledegable, kind and understanding and l honestly don t think you can better this team.

Community Paediatrics – May 2026

The nurse was very helpful, asked lots of relevant questions, provided reassurance and information about what to do if we had any concerns. (ADHD nurse)

Dietetics and Nutrition Services – May 2026

The dietitian makes me and my children feel involved in decisions and provides advice that is tailored to their needs. We feel listened to, respected and empowered. (Paediatric Dietitian)

Diabetes Nursing Service – May 2026

Listened, kind, knowledgeable, understanding and thorough. Excellent. All aspects of my health issues were covered very well. Very reassuring and clear direction. Very grateful.

Health Visiting Service – May 2026

Very clear and informative. Answered every question very well. Made to feel seen and heard.

Continence Service – May 2026

The assessment was comprehensive and the clinician gave me full information of the questions involved. I felt able to ask for clarification of the subjects involved. (Product Assessment Service)

Faversham Cottage Hospital – May 2026

The care and support for Mum have been excellent and she has been very happy here.

Children’s Home-based Short Breaks Service – May 2026

The support worker is absolutely lovely, kind and polite. They look after my son amazingly, look after him like he was their own. They are supportive of myself and my daughter and genuinely a pleasure to have in my home.

Community Learning Disability Team – May 2026

The nurse was so caring and understanding. They managed to sort lots of things out for us and just having her support was so important and it took the stress off me. They were brilliant.

Childrens Continence Product Service – May 2026

The service has consistently supported my son. Every query and question is answered on time. Every request is addressed on time.