Our strategy

To respond to the challenges we face, KCHFT’s mission, vision, goals and priorities were refreshed in September 2017.


Our vision is a community that supports each other to live well.


Our mission is to empower adults and children to live well, be the best employer and work with our partners as one.


Our goals are:

  • Prevent ill health
  • Deliver high-quality care at home and in the community
  • Integrate services
  • Develop sustainable services.


Our priorities for 2020/21:

  • Improve quality – innovate, improve and learn – so everyone gets the best health and wellbeing outcomes.
  • Support our people – engage, develop and value our people so they deliver high-quality care throughout long,
    rewarding careers.
  • Joined up care – progress partnerships so people feel supported by one multi-skilled team.
  • Develop our digital ways of working – invest in technology and training to give more time to care, better access to services and the power of information to all.
  • Reset and reimagine – follow our strong response to COVID-19 with a progressive reset plan – meet changing demand, build on positive differences and transform system working.

People strategy

We want to work with our patients, carers, communities, partners and staff to continue to offer more innovative, community-based services. Our strategic direction sets out our high level direction. The strategy is our map for the route ahead to make sure we stay strong in terms of the clinical services we offer, the money we have to run those services and how we can best support you.

The goals in our strategy are supported by our solutions and operating models.

Quality strategy

Our quality strategy 2017 to 2020 explains how we are delivering the quadruple aim of enhancing patient experience, improving population health, improving staff experience at work and reducing costs by increasing value for money and efficiency.

Our quality priorities for 2019/20 are:

  • Improving the safety of the people we care for: Implement an early warning system and escalation process that prevents harm and promotes agreed outcomes and wellbeing.
  • Improving clinical effectiveness: Use research and QI methodologies to provide an evidence-based approach to improve our care and services.
  • Improve the experience of the people we care for: Develop and deliver services and pathways in collaboration with people and carers at all stages of their journey.
  • Improving the experience of our people: Enable and empower our people to maintain personal and team wellbeing.

Communications, Engagement and Patient Experience strategy

Kent Community Health NHS Foundation Trust has a reputation for strong communications and engagement and has spent the past three years building a brand that is trusted by our patients and our partners.

As part of the Kent and Medway Sustainability and Transformation Partnership and NHS England’s Long Term Plan, there is greater emphasis on our services to work more closely than ever before with other parts of the NHS, social care and voluntary sector. In particular, KCHFT has a key role to play in two key areas, which form part of the partnership’s priorities in delivering high-quality local care and preventing ill health.

To reflect this, the trust reviewed its mission, vision and goals. In response, this three-year strategy, which has been co-produced with colleagues, governors and patients, sets our new communications and engagement goals and objectives.

Our communications, engagement and patient experience goals are to:

  1. take every opportunity to give people and the public information that is relevant and accessible, which supports them to stay well and recover faster (trust goal 1)
  2. establish a culture of co-production to ensure a range of voices help shape the development of high-quality services (trust goal 2)
  3. support a climate for change by building relationships to support partnerships and system transformation (trust goal 3)
  4. ensure our colleagues, patients, carers and public are kept informed, involved and feel valued (trust goal 4)
  5. enhance the trust as a place to work (trust goal 4).