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Victoria Hospital, Deal

A community hospital that offers Urgent Treatment Centre (UTC) services and inpatient care on the Elizabeth ward, with 26 beds.

Contact us

01304 865400 (reception) or 01304 865313 (UTC)
London Road, Deal, Kent, CT14 9UA

8am to 8pm, every day of the year.

X-ray: 9am to 4.45pm, Monday to Friday **

** Closed from 12.45pm to 1.30pm.

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If your condition or injury does NOT need immediate attention please call NHS 111 before you attend the UTC and you will be given an appointment time.

If you have not called 111 in advance, someone will assess you before you enter the UTC. If you need urgent assistance you will be able to enter. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment.

This is to help us to maintain a safe waiting area for patients and staff.

Please note the entrance to the UTC has temporarily moved, please look for signs as you enter the hospital.

Ward name(s)

Elizabeth Ward


Joanne Drury

Ward sister(s)

Fiona May, Angela McGill and Damilola Adesina


Dr Phillip Brighton

Phone numbers

Ward telephone number 01304 865439

Visiting times

Visiting will be between 1pm and 8pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide care for patients.

Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron. Children are permitted to visit.

Welcome to Victoria Hospital, Deal

We are a 22 bed inpatient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Elizabeth Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better. You can give your feedback anytime online.

Parking and facilities at the hospital

There is a free car park for visitors.

Refreshments can be bought from the small League of Friends shop at the hospital.

Other services offered at the hospital

Please note there may be be other services at this location, including services not provided by KCHFT.

Your comments

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March 2024

The attention when you press the buzzer has been absolutely wonderful. The cheerfulness of the staff has been wonderful.

February 2024

The hospital staff have been friendly and welcoming, nothing too much trouble, very nice and kind. When you come to a strange environment you need the help and kindness, that's what I look for and that is what I received.

May 2023

The manners, the food, the cleanliness and the way of them making us feel wanted.

May 2023

Very cheerful staff.

May 2023

Service was good and everything they did for me.

May 2023

I have been treated with the utmost respect and dignity.

April 2023

I met some very lovely people. Nurses always smiling and happy to help.

April 2023

Everything went pretty well. I could not complain about anything. The people here were extremely lovely nice people.

March 2023

Comfortable and warm all the time.

March 2023

All staff amazing.

March 2023

Considerate, helpful and friendly.

January 2023

I think its the way you are treated and it's a fair deal here. I think we are treated as individuals.

January 2023

The girls popping in and out. If I have a question they answer me properly.

January 2023

The service is excellent. The delivery of meals and visits from the staff checking up on me and I put them at ease.

January 2023

The service, the staff everyone is on board here whenever I call.

June 2022

Very good attitude from staff, very friendly.

June 2022

I cannot say enough in praise.

June 2022

Excellent service from physio and occupational therapists.

May 2022

Staff are efficient, helpful and very patient. Always have time for a wave or chat.

April 2022

Excellent care.

March 2022

Care was above and beyond.

February 2022

Very good, well looked after.

March 2022

Please can all keep doing what you are doing; the staff here are simply the best and are so friendly and kind.

February 2022

I feel very well looked after. Staff are cheerful.

January 2022

Everyone is very kind and professional. I have been well looked after throughout my stay, thank you.

January 2022

I have never been anywhere like it; it feels like a holiday. Everything is here for me. Great encouragement from staff. Staff so friendly.

September 2022

Good humour and competence of staff.

September 2022

I would like to say thank you to all the staff for the wonderful care.

July 2022

Attentiveness of staff, comfort and good atmosphere.

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