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Victoria Hospital, Deal

A community hospital that offers Urgent Treatment Centre (UTC) services and inpatient care on the Elizabeth ward, with 26 beds.

Victoria Hospital

01304 865400 (reception) or 01304 865313 (UTC)

London Road, Deal, Kent, CT14 9UA

8am to 8pm, every day of the year.

X-ray: 9am to 4.45pm, Monday to Friday **

** Closed from 12.45pm to 1.30pm.

If your condition or injury does NOT need immediate attention please call NHS 111 before you attend the UTC and you will be given an appointment time.

If you have not called 111 in advance, someone will assess you before you enter the UTC. If you need urgent assistance you will be able to enter. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment.

This is to help us to maintain a safe waiting area for patients and staff.

Please note the entrance to the UTC has temporarily moved, please look for signs as you enter the hospital.

Coronavirus (COVID-19): Information about our service

We continually review patient visiting at our community hospitals to keep everyone safe.

Patients are able to have one visitor; however the time may be limited to manage the number of people in wards and keep all our patients, staff and visitors safe. In exceptional circumstances, such as a patient on end-of-life care, or a patient with learning disabilities or mental health concerns, more visitors may be allowed.

If we have high numbers of patients with Covid in our hospital, we may restrict visiting as the safety of everyone remains our number one concern.

If you wish to visit a patient in our care, please directly contact the ward to discuss the booking and visiting process. All visitors will need to follow to COVID-19 guidance, show evidence of a negative lateral flow test and wear a facemask.

To make sure we are able to prevent transmission of COVID-19 and protect our most vulnerable patients:

  • if you are self-isolating or have been contacted by NHS Test and Trace and asked to self-isolate, you must follow NHS guidance and stay at home until your isolation period has finished, so you should not visit.
  • if you are feeling unwell, and you have tested negative for COVID-19 and you are fully vaccinated and have received your booster, you should not visit.

This guidance is constantly under review. Keep up-to-date with the latest information, read our page on Coronavirus.

Ward name(s)

Elizabeth Ward

Matron

Suzanne Vogle

Ward sister(s)

Stephanie Lawrence and Holly Kemp

Consultant

Dr Feeney

Phone numbers

Ward telephone number 01304 865439

Visiting times

Visiting will be between 2pm and 8pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide care for patients.

Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron. Children are permitted to visit.

Welcome to Victoria Hospital, Deal

We are a 22 bed inpatient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Elizabeth Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better.  You can give your feedback anytime online here.

Parking and facilities at the hospital

There is a free car park for visitors.

Refreshments can be bought from the vending machine and there is also a small League of Friends shop at the hospital.

Other services offered at the hospital

Please note there may be be other services at this location, including services not provided by KCHFT.

Your comments

May 2021

Caring, supportive staff.

May 2021

Room clean and nice to be able to see out of the window. Staff very friendly day and night. Food nice to have fresh veg and home made food.

September 2021

The staff were all very friendly and ready to help.

September 2021

Very good carers, very good food and a small quiet hospital.

October 2021

Very pleasant and friendly.

October 2021

This hospital is excellent. The staff work so hard.

October 2021

It's very good in hospital, I am looked after very well.

September 2020

I think I was provided with exceptionally good care and attention. I cannot fault the staff and its team work element and the food was excellent.

March 2020

People always check on me, clean me and keep me safe. I can't complain.

February 2020

The nurse very kindly came and changed my pic line dressing. I was worried because it was very painful and I am going away with my family for the weekend. I am so grateful for this and it has put my mind at ease.

February 2020

Everyone's charming, more than enough and the food is very good.

January 2020

Everyone friendly, they do everything they can.

July 2019

Nothing to complain about, friendly and attentive staff.

July 2019

Good food, treated well and good communication.

June 2019

I would give it 11 out of 10.

June 2019

Caring and helpful.

February 2019

To all the wonderful staff on Elizabeth ward, thank you for all your kindness and support you are a fantastic team.

September 2018

Everyone is extremely helpful and kind.

September 2018

Nothing is too much trouble. Staff are dedicated kind compassionate and cheerful despite long and arduous hours. Encouragement to recover and become independent is always there and their patience is inexhaustible. Most impressive.

May 2018
Elizabeth Ward

I'm well looked after, the physio team are excellent. they have helped me with my confidence.

March 2018
Elizabeth Ward

Possibly one of the nicest hospitals I've been in.

February 2018

I think all the staff do a wonderful job.

January 2018

The care I received was first class from everybody. Thank you all.

January 2018

My stay here has been perfection. I could not have asked for more.

December 2016

The staff are so kind and you are well looked after.