Minor injury units (MIU) and Urgent treatment centres (UTC)

Brilliant place, friendly people and very helpful. Would recommend for anyone. Very clean and safe .

Friendly staff. Can't recommend the minor injuries unit enough. I was seen as quickly as possible and the staff were very friendly the nurse I saw was very caring even came and check how I was doing when I came in the next day to get the dressing changed. Can't praise her enough.

Great practice. Went to Minor Injuries tonight with suspected broken foot. Was treated quickly and with the utmost care and respect from all staff; receptionist, nurse and x ray. Felt reassured and in safe hands. I would like to thank all staff for their hard work, care and attention.

Great practice. I was seen promptly. The senior nurse who dealt with my injury was professional whilst at the same time, caring. Whilst my injury was cleaned and dressed, I was given clear advice about aftercare.

Fantastic care. I went yesterday with an infected insect bite. Everything about my visit was wonderful. It felt very Covid safe . I was collected from the door and after registering was seen straight away. All staff were lovely and I left feeling how very lucky I was to get such wonderful help. I was given antibiotics straight away so had everything I needed. Where else in the world would you get such wonderful treatment. Can’t praise the department highly enough. Thank you all.

Friendly and emotionally engaging staff that made me feel at ease as well as helped me beyond my appointment with suggestions.

All of the nurses that helped get a ring off his finger were so very patient and kind. They kept (patient's name) in good spirits bearing in mind his asd/anxiety, they dealt with him so well. Thank you all so much, you are amazing.

Exceptional service, made me constantly aware re timings and excellent treatment. Very professional and very empathic. We are vary lucky to have access to this service

I was happy with the treatment I received on sunday morning in relation to the problem with my eye.

Staff extremely cheerful even early on a Sunday morning.

Very polite and helpful staff. Quiet and not busy. Great location for us and good parking . Thank you!

Excellent service - the receptionist at the desk was lovely. So thankful to have this service.

Lovely friendly team, very welcoming. Thank you all for your care and support.

Excellent consultant (nurse) - made me feel at ease, reassuring, professional and friendly.

Eye complaint. Referred by my own surgery. Fantastic staff and lovely receptionist. Thank you.

This is a wonderful service. I and my family have used it several times in the 5 years we have lived in Deal. Lovely helpful staff. Have always been able to help and advise. Thank you.

Fast and knowledgable. I have received a clear explanation of what I should do. ALL were very kind to my daughter.

Extremely lovely receptionist and triage staff.

Always a fantastic serivce. Thank you. Kind and considerate nurses and doctors who always look after your needs.

Thank you for seeing us today on the weekend. All the staff, especially the receptionist this afternoon were very friendly.

The service was fantastic and saved me a lot of pain and worry over the weekend. I'm so grateful for this service and treatment.

Outstanding service, treated so well and my wound is now healed. Thank you.

Excellent service, very friendly and brilliant with children. Thank you.

Brought my two year old son with cut on the eye. The nurse (staff name) made the whole experience fun, no pain and it was quick! The best experience!

Friendly, efficient staff. I waited less than 10 minutes.

Very helpful staff. Quick and efficient service.

Visited MIU due to pain in wrist and numbness in fingers. I was seen promptly then waited to see nurse who was very helpful, strapped the wrist and gave me information on tendornitis.

Very Lovely nurse. I waited only 10 minutes to be seen.

Good, attentive and professional treatment, short 45 minute wait, but fully understandable considering the number of patients presenting.

Seen in a really timely manner, really knowledgeable and friendly staff.

I have always found everyone treats me with dignity and respect. There is a real care. Previously I have been sent by my GP but today I came of my own accord. Thank you for your advice and sensitivity.

The receptionist (staff initials) was very welcoming and helpful, I didn’t wait very long to see (staff initials) who was absolutely wonderful. She reassured me about using the service, checked me thoroughly, and advised me on how to take care of my symptoms. (staff initials) was kind, compassionate, a true angel! Thank you.

You are a wonderful lot of caring and compassionate people, thank you for everything you do. Merry Christmas.

Nice and quiet environment. Friendly staff as always.

Great service, friendly compassionate staff, cannot fault.

Speedy service. Compassionate staff. Thank you.

Quick and reliable in emergency, very caring staff.

Very quick to see a doctor. Amazing staff.

Thank you for swift and kind approach. Ta. Happy Xmas!

Very kind nurses who really listen to you. I was seen straight away. I was asked to explain my condition and asked all the relevant questions thank you.

Caring staff.

(Staff name) saw us quickly as we had a 2 year old, was amazing, neat dressing and so kind to our girls, lovely lady and amazing service.

We in the community are incredibly glad we have this unit as it is local and involves so little travel. I have always found staff, advice and responses excellent. Long may it continue.

Lovely staff, treat you with kindness and respect.

Efficient service, great staff, lucky to have minor injury at Sheppey.

Polite staff warm friendly welcome. Very good service.

The staff are efficient and quick and kind. The hospital does a wonderful service for Sevenoaks.

Treated with great patience and thoroughness. Plenty of reassurance.

Excellent and professional staff from booking in to the nurse. Thank you.

Brilliant, caring compassionate staff. 5 star. Thank you

Great friendly service, all staff really lovely from booking in to getting seen. Thank you.

Fantastic service from booking in to leaving - lovely staff.

I received very good service and waiting time not long. Very kind and helpful staff.

Ladies on reception were caring of my need of another appointment, and lady who did my dressing was polite and respectful.

Thank you very much, the nurse was very patient and kind.

Receptionist was kind, helpful and compassionate. Nursing staff treated me with dignity and respect. Thank you all.

(Staff name) sent me straight to Margate as she suspected blood clot. Little did she realise she helped to save my life. 3 months later I am one of 8 in the world to have had a major operation. I had a clot from my knee to my stomach. Without (staff name) prompt diagnosis who knows what would have happened. Keep Deal Hospital always. Thanks and kind regards.  

The staff were so friendly and didn't make me feel like a time water. (I had been reluctant to come). Treatment was fast, efficient and reassuring with follow-up advice. A lovely personal but professional service and I will definitely recommend A good use of NHS stretched funding. Thank you!

The nurse was the absolute epitome of kindness, caring and professionalism. Nothing was too much trouble, very impressed.

Dealt with efficiently and in a caring manner.

Excellent treatment and helpful and polite staff. 

Very professional and helpful staff. Made to feel like a person and not just another person.

It's an amazing service in nice surroundings. It's reassuring to know that we have this service in Deal. Thank You. No complaints what so ever.

The treatment was excellent and the nurse very nice and professional. She explained everything in a way that was easy to understand. 

Cannot praise this unit enough. Excellent reception all the way through to treatment received . A great team, thank you.

Invaluable service and excellent care.

Seen promptly. Nursing staff very attentive and thorough. Front desk staff were welcolming.

The staff and treatment were excellent, also very calming and efficient. They reassured my friend, were so patient with her and thorough with her treatment. Just brilliant.

(Staff name) was great with my mum who suffers with dementia, lots of reassurance and she did not mind repeating herself. Lovely lady.

Very friendly staff always so understanding and helpful in every way.

I cannot get over just how brilliant this service is! I am blown away by how thorough and helpful the team are and that it's open on a Sunday evening. Wow! Thank you so much - we feel extremely luck to have this on our doorstep.

Everyone in this unit, from reception to attending nurse, treatment and advise was exceptional. Well done.

Thank you so much for all your help, you really listened to me and took the time.

I was treated as an individual at all times and all issues were explained at my pace and understanding. Treated efficiently by marvellous staff, thank you.

Staff that have been looking after me have been extremely professional and treated me with respect and kindness.

Checking in process very friendly and efficient, thank you. Waiting room clean and pleasant. Nurse Practitioner (staff name) was so kind, thank you. X-ray was very quick, kind and friendly. Amazing service, thank you.

From arriving to leaving all staff were fabulous.

Good service. Did not need to wait long. Easy to come in terms of transport. Friendly staff. Quick. Thanks so much.

Excellent service. Friendly. Quick. First class service thank you.

My injury was dealt with very professionally and very thorough. Staff on duty were excellent. Very informative and showed concern. It was a bank holiday but all staff on duty appeared happy to help. All were a credit to the NHS.

I have lived here all my life (70 years) Deal hospital has always been first rate in every department.

Checking in process was very quick and efficient, very short waiting times and free parking!

My son broke his arm. All staff were great with him which made him feel comfortable. Great service from start to finish.

All staff totally rock, all lovely, also no bad comments. They are all awesome, helpful, can't fault all.

I found the staff helpful and friendly, I had seen one of the staff the day before at the Sittingbourne Minor Unit where she said I needed an Xray and to go to Sheppey where she would be working the next day, she was wonderful.

Overall, the service I received was quick, friendly and professional. I was seen by [staff member] who was friendly and professional and gave me plenty of advice on how I can take care of my wound.

Staff were very efficient.

Easy to get to; comfortable environment in which to wait; efficient staff; treated by a proficient and kind nurse.

All staff were very friendly, helpful and efficient and I felt relaxed and confident I would be well looked after.

I was dealt with kindly, sympathetically and efficiently, very pleased with my attention. Wonderful service.

Super unit, amazing staff and great treatment/advice received.

Lovely nurses and great care.

Excellent. Quick, no waiting time. Staff are extremely friendly and we have every confidence in the treatment and advice

Very friendly reception staff, made me feel at ease and not like I was being a pain. Nurse was amazing and kind and efficient.

I couldn't have received better treatment. Staff really kind and helpful. Thank you

Thank you so much. Everyone lovely and went over and above.

Such a welcoming and friendly unit. Staff actually take an interest and a very caring. can not recommend or praise enough.

Fantastic service - in and out quickly. Staff friendly, informative and easy to talk to. Receptionist is lovely.

Lovely people and were so helpful from the reception to treatment room, thank you.

Plenty of advice given also spotted more than the problem I came in with and advised how to persue more advice from other professional health workers.

Fantastic team, very informative. Great with children.

Always lovely here. Everyone's so kind - lovely place.

This MIU is invaluable. Both reception and nursing staff. Extremely professional and friendly.

Gentle nurse and treatment. Very helpful and kind service. Person centred care.

Staff, Nurses particularly, are all very genuinely caring and really make a difference to the patient experience.

You were marvellous.

We didn't have to wait long and when I went through the service was extremely good. Very friendly staff. Felt like I was thoroughly checked over.

Highly impressed with the friendly and efficient level of care and professional medical treatment administered.

Friendly and kind service. Thank you.

Great and very valued service. Impeccable staff.

The service is fantastic and the staff are brill and helpful. Very skilled - the best service ever.

Very helpful and understanding. Very pleasent and listened to my concerns.

Fantastic speedy service. Lovely nurse and student nurse. Very impressed.

Two lovely ladies. Felt safe with them and they did a wonderful job. Thank you lots.

Staff are friendly, professional and extremely competent.

I am very pleased with the treatment I received today, everything was explained very well and I know exactly what to do next.

A wonderful experience - even though I was here for an injury. A great team.

The staff are absolutely wonderful, efficient and reassuring.

Lovely Nurse, helped with my son's nerves. Very Friendly and felt confident with the care she gave.

Invaluable service, very friendly and helpful staff, thank you.

Magnificent service.

As always, staff are very professional and provided excellent care.

Staff make you feel at ease and make you feel better .

My son was seen straight away. The Nurse we saw was very helpful and caring. Receptionist was lovely too. Very helpful thank you

Staff always very kind and helpful and always put kids at ease.

Excellent,from reception through to treatment. Faultless - thank you.

Lovely nurse, very kind, excellent treatment.Ggreat for minor injuries, takes pressure off A&E. Great local service.

Excellent Service. NHS at it's best - professional staff, extremely caring and efficient.

Great receptionist and nurses! Nurses were great and my baby girl was seen immediately after checking into reception.

The MIU here is fantastic. With 4 young children I'm here a lot!

Receptionist Sharon was very kind and thoughtful, thought she was the nurse at first then I was called into sister Grainne who was very lovely. Thank you both very much for all your kindness and understanding.

Excellent care, promptly seen, brilliant friendly staff. Thank you.

Came in with my 4 year old son, on the way here he was a little scared but once we arrived he was made to feel comfortable, safe and happy.

So convenient, fast and kind. Have used this hospital so many times for me and the kids. Worth its weight in gold.

Excellent service. Lovely staff. Excellent treatment and very fast. Thank you very much. Couldn't fault the service in any way.

Wonderful service, can't recommend highly enough.

Have visited a few times and we have always felt welcomed and well treated.

Excellent treatment. Felt comfortable and confident.

Felt confident and reassured. Excellent, thank you.

Fantastic, confident, happy staff. Extremely helpful. Super fast and efficient service and the hospital was spotless clean and smelled fresh.

Great service - great staff - all round fabulous service.