Skip to content

Urgent treatment

Get immediate help for minor injuries and minor illnesses at one or our minor injuries units or urgent treatment centres.

London Road, Deal, Kent CT14 9UA

8am to 8pm, every day of the year.

X-ray: 9am to 4.45pm, Monday to Friday **

** Closed from 12.45pm to 1.30pm.

Mill Hill, Edenbridge, Kent TN8 5DA

8.30am to 6.30pm, every day of the year.

MIU closed on Christmas day, please use Sevenoaks UTC.

There is no x-ray at Edenbridge.

If an MIU practitioner or your GP requests an x-ray for you, you will be referred to Sevenoaks Hospital.

Practitioners do not see children under 12-months-old.

Radnor Park Avenue, Folkestone, Kent CT19 5BN

8am to 8pm, every day of the year.

X-ray: 9am to 4.45pm (closed from 12.45 to 1.30pm)**

** Closed bank holidays

Bath Street, Gravesend, Kent DA11 0DG

8am to 8pm, every day of the year.

X-ray: 8.30am to 7pm, Monday to Friday.

Hospital Road, Sevenoaks, Kent TN13 3PG

8am to 8pm, every day of the year.

X-ray: 9am to 5pm, Monday to Friday.**

** Closed bank holidays

Plover Road, Minster, Sheppey, Kent ME12 3LT

9am to 9pm Monday – Sunday.

X-ray: Monday to Friday, 9am to 5pm. No x-ray on Saturday or Sunday.

* Closed Christmas day
** Closed bank holidays

Bell Road, Sittingbourne, Kent ME10 4DT

9am to 9pm, every day of the year.*

X-ray: Monday to Friday, 9am to 9pm. Saturday and Sunday, 10am to 8pm. No X-ray on Friday, 25 December or Saturday, 26 December.

We offer a walk-in service. However, we advise you to call NHS 111 before you travel to make sure you are directed to the most appropriate service for you. We may direct you to another service if we are unable to treat you.

Can’t find a service near you?

There are other minor injury units in Kent which are operated by other providers, not KCHFT. For more details, please see our in an emergency page.

What we do

Urgent treatment centres and Minor injury units offer a walk-in service for 12 hours a day, 365-days-a-year.

Patients over the age of one can be treated for minor cuts, bites and stings, foreign bodies in wounds, ears and noses, minor burns and fractures to arms and lower legs. At some units, patients can also be treated for minor ailments such as coughs, colds, ear, nose and throat infections and urinary tract infections.

If you are unsure if we can help, please phone NHS 111. If you are made an appointment through NHS 111 this is an arrival time not the time you will necessarily be seen.

All patients are seen in order of clinical priority, with or without an appointment. If someone is seen before you, their need is higher.

Use the tabs below to find out what we can and can't treat at our UTCs or MIUs. If you think your problem is more serious go to an accident and emergency department.

Yes

  • Minor illnesses (suspected chest, urinary, eye, ear, skin or throat infection)
  • Possible fractures (with no obvious deformities/bones sticking out) to arms and legs, fingers, toes, knee,
  • Minor dislocations of fingers and toes
  • Sprains and strains
  • Minor head injuries with no loss of consciousness or something sticking in
  • Removal of objects from ears / nose
  • Abscesses / bites
  • New cuts and wounds
  • Small burns or scalds.
  • Small eye injuries and objects in the eye (not in the eyeball)
  • Emergency contraception

No

  • Children under one
  • Major trauma
  • Cardiac chest pain
  • Strokes
  • Head injury while on anticoagulant medication
  • Potential hip or spinal fractures
  • Potential facial or skull fracture
  • Fractures with obvious deformity e.g.bones sticking out
  • Pregnancy issues e.g. labour / breathing issues/chest pain/ lack of baby movement
  • Social problems
  • Drug or alcohol related problems
  • Mental health conditions
  • Dental issues
  • Any management of long term/chronic conditions
  • Second opinion on an ongoing condition
  • Routine repeat prescriptions
  • Abdominal (tummy) pain
  • Indigestion

Yes

  • Minor illnesses (suspected chest, urinary, eye, ear, skin or throat infection)
  • Worsening of existing long term/chronic conditions
  • Abdominal (tummy) pain
  • Possible fractures (with no obvious deformities/bones sticking out) to arms and legs, fingers, toes, knee,
  • Minor dislocations of fingers and toes
  • Sprains and strains
  • Head injuries with no loss of consciousness / nothing sticking out
  • Removal of objects from ears / nose
  • Abscesses / bites
  • New cuts and wounds
  • Small burns or scalds
  • Small eye injuries and objects in the eye (not in the eyeball)
  • Emergency contraception
  • Minor pregnancy issues

No

  • Major trauma
  • Cardiac chest pain
  • Strokes
  • Head injury while on anticoagulant medication
  • Potential hip or spinal fractures
  • Potential face or skull fractures
  • Fractures with obvious deformity e.g.bones sticking out
  • Pregnancy issues e.g. labour / breathing issues/chest pain/ lack of baby movement
  • Social problems
  • Drug or alcohol-related problems
  • Mental health conditions
  • Dental issues
  • Any management of long term/chronic conditions 
  • Second opinion on an ongoing condition
  • Routine repeat prescriptions

Your comments

August 2021
Deal

Everyone was kind, the nurse practitioner and radiographer both introduced themselves well, service was efficient.

September 2021
Sheppey

My son and I were seen quickly and greeted by really friendly staff. The nurses explained everything and gave us lots of information regarding my son's injury.

September 2021
Sittingbourne

The staff were very nice and polite.

October 2021
Folkestone

Receptionist and nursing staff all very kind and patient with me. Seen very quickly and treated appropriately.

October 2021
Deal

Came in with my daughter, the staff were brilliant with her. Care and compassion.

April 2021
Deal

Excellent staff today at the unit. Jennie was particularly lovely.

May 2021
Folkestone

Very comfortable visit. Totally brilliant nurse. She has explained everything so well. So thank you very much.

May 2021
Deal

Seen very quickly. A plan was put in place, lovely staff and felt very reassured.

May 2021
Sheppey

Short waiting time, friendly reception and absolutely amazing Nurse. Ellie was efficient, professional, caring and made my usually very shy 8 year old daughter feel so at ease she actually spoke.

June 2021
Gravesend

I visited yesterday and was seen by Zara and Michael, they were extremely professional and helped me. I was in and out quickly. Can't rate the service high enough.

June 2021
Folkestone

Very polite, everyone very helpful, didn't have to wait, very professional.

June 2021
Deal

Prompt service by friendly and competent staff.

July 2021
Gravesend

Staff were very friendly, polite, efficient and very professional. Totally happy with the service I received today.

July 2021
Sheppey

Very efficient and a pleasant nurse.

February 2021
Gravesend

Excellent service. The staff were very welcoming and treated my problem with care and provided me with aftercare information.

February 2021
Deal

Friendly and efficient attitude.

February 2021
Folkestone

Responsive service. Attentive and caring staff. Very efficient reception staff

February 2021
Sheppey

We telephoned and was told to come straight away, we were looked after well and told to come back the next day

March 2021
Folkestone

Help and advice was brilliant, put my mind at rest very quickly and professional.

March 2021
Deal

Quick appointment Very nice folk and very efficient. Great service

March 2021
Sittingbourne

Everyone was very polite, friendly and efficient.

March 2021
Gravesend

The nurses have been very caring and professional in checking my wound and my wellbeing on all my visits.

April 2021
Folkestone

Seen very quickly. Prompt, kind and professional care by nurses Miriam and Jo. Reception and door staff polite and helpful.

January 2021
Deal

All the staff I encountered were extremely efficient, very helpful and full of humour and good spirit.

January 2021
Sevenoaks

Everyone was extremely friendly and helpful and efficient.

June 2020
Gravesham

Brilliant place, friendly people and very helpful. Would recommend for anyone. Very clean and safe .

June 2020
Sevenoaks

Friendly staff. Can't recommend the minor injuries unit enough. I was seen as quickly as possible and the staff were very friendly the nurse I saw was very caring even came and check how I was doing when I came in the next day to get the dressing changed. Can't praise her enough.

June 2020
Sittingbourne

Great practice. Went to Minor Injuries tonight with suspected broken foot. Was treated quickly and with the utmost care and respect from all staff; receptionist, nurse and x ray. Felt reassured and in safe hands. I would like to thank all staff for their hard work, care and attention.

June 2020
Gravesham

Great practice. I was seen promptly. The senior nurse who dealt with my injury was professional whilst at the same time, caring. Whilst my injury was cleaned and dressed, I was given clear advice about aftercare.

June 2020
Gravesham

Fantastic care. I went yesterday with an infected insect bite. Everything about my visit was wonderful. It felt very Covid safe . I was collected from the door and after registering was seen straight away. All staff were lovely and I left feeling how very lucky I was to get such wonderful help. I was given antibiotics straight away so had everything I needed. Where else in the world would you get such wonderful treatment. Can’t praise the department highly enough. Thank you all.

April 2020
Gravesham

Friendly and emotionally engaging staff that made me feel at ease as well as helped me beyond my appointment with suggestions.

April 2020
Folkestone

All of the nurses that helped get a ring off his finger were so very patient and kind. They kept (patient's name) in good spirits bearing in mind his asd/anxiety, they dealt with him so well. Thank you all so much, you are amazing.

April 2020
Sevenoaks

Exceptional service, made me constantly aware re timings and excellent treatment. Very professional and very empathic. We are vary lucky to have access to this service

March 2020
Folkestone

I was happy with the treatment I received on sunday morning in relation to the problem with my eye.

March 2020
Folkestone

Staff extremely cheerful even early on a Sunday morning.

March 2020
Edenbridge

Very polite and helpful staff. Quiet and not busy. Great location for us and good parking . Thank you!

March 2020
Deal

Excellent service - the receptionist at the desk was lovely. So thankful to have this service.

March 2020
Gravesham

Lovely friendly team, very welcoming. Thank you all for your care and support.

February 2020
Gravesend

Excellent consultant (nurse) - made me feel at ease, reassuring, professional and friendly.

February 2020
Edenbridge

Eye complaint. Referred by my own surgery. Fantastic staff and lovely receptionist. Thank you.

February 2020
Deal

This is a wonderful service. I and my family have used it several times in the 5 years we have lived in Deal. Lovely helpful staff. Have always been able to help and advise. Thank you.

February 2020
Edenbridge

Fast and knowledgable. I have received a clear explanation of what I should do. ALL were very kind to my daughter.

February 2020
Sevenoaks

Extremely lovely receptionist and triage staff.

February 2020
Edenbridge

Always a fantastic serivce. Thank you. Kind and considerate nurses and doctors who always look after your needs.

February 2020
Sevenoaks

Thank you for seeing us today on the weekend. All the staff, especially the receptionist this afternoon were very friendly.

February 2020
Sevenoaks

The service was fantastic and saved me a lot of pain and worry over the weekend. I'm so grateful for this service and treatment.

January 2020
Sheppey

Outstanding service, treated so well and my wound is now healed. Thank you.

January 2020
Sittingbourne

Excellent service, very friendly and brilliant with children. Thank you.

January 2020
Gravesham

Brought my two year old son with cut on the eye. The nurse (staff name) made the whole experience fun, no pain and it was quick! The best experience!

January 2020
Deal

Friendly, efficient staff. I waited less than 10 minutes.

January 2020
Sevenoaks

Very helpful staff. Quick and efficient service.

January 2020
Sevenoaks

Visited MIU due to pain in wrist and numbness in fingers. I was seen promptly then waited to see nurse who was very helpful, strapped the wrist and gave me information on tendornitis.

January 2020
Edenbridge

Very Lovely nurse. I waited only 10 minutes to be seen.

January 2020
Deal

Good, attentive and professional treatment, short 45 minute wait, but fully understandable considering the number of patients presenting.

January 2020
Edenbridge

Seen in a really timely manner, really knowledgeable and friendly staff.

January 2020
Folkestone

I have always found everyone treats me with dignity and respect. There is a real care. Previously I have been sent by my GP but today I came of my own accord. Thank you for your advice and sensitivity.

December 2019
Community Hospital in Edenbridge

The receptionist (staff initials) was very welcoming and helpful, I didn’t wait very long to see (staff initials) who was absolutely wonderful. She reassured me about using the service, checked me thoroughly, and advised me on how to take care of my symptoms. (staff initials) was kind, compassionate, a true angel! Thank you.

December 2019
Gravesham Community Hospital

You are a wonderful lot of caring and compassionate people, thank you for everything you do. Merry Christmas.

December 2019
Community Hospital in Sevenoaks

Nice and quiet environment. Friendly staff as always.

December 2019
Royal Victoria Hospital, Folkestone

Great service, friendly compassionate staff, cannot fault.

December 2019
Royal Victoria Hospital, Folkestone

Speedy service. Compassionate staff. Thank you.

December 2019
Gravesham Community Hospital

Quick and reliable in emergency, very caring staff.

December 2019
Community Hospital in Sevenoaks

Very quick to see a doctor. Amazing staff.

December 2019
Royal Victoria Hospital, Folkestone

Thank you for swift and kind approach. Ta. Happy Xmas!

December 2019
Edenbridge

Very kind nurses who really listen to you. I was seen straight away. I was asked to explain my condition and asked all the relevant questions thank you.

December 2019
Gravesham Community Hospital

Caring staff.

July 2019
Sittingbourne

(Staff name) saw us quickly as we had a 2 year old, was amazing, neat dressing and so kind to our girls, lovely lady and amazing service.

July 2019
Deal

We in the community are incredibly glad we have this unit as it is local and involves so little travel. I have always found staff, advice and responses excellent. Long may it continue.

July 2019
Gravesham

Lovely staff, treat you with kindness and respect.

July 2019
Sheppey

Efficient service, great staff, lucky to have minor injury at Sheppey.

July 2019
Deal

Polite staff warm friendly welcome. Very good service.

July 2019
Sevenoaks

The staff are efficient and quick and kind. The hospital does a wonderful service for Sevenoaks.

July 2019
Sevenoaks

Treated with great patience and thoroughness. Plenty of reassurance.

July 2019
Folkestone

Excellent and professional staff from booking in to the nurse. Thank you.

July 2019
Folkestone

Brilliant, caring compassionate staff. 5 star. Thank you

July 2019
Edenbridge

Great friendly service, all staff really lovely from booking in to getting seen. Thank you.

July 2019
Edenbridge

Fantastic service from booking in to leaving - lovely staff.

June 2019
Folkestone

I received very good service and waiting time not long. Very kind and helpful staff.

June 2019
Sittingbourne

Ladies on reception were caring of my need of another appointment, and lady who did my dressing was polite and respectful.

June 2019
Gravesham

Thank you very much, the nurse was very patient and kind.

June 2019
Gravesham

Receptionist was kind, helpful and compassionate. Nursing staff treated me with dignity and respect. Thank you all.

June 2019
Deal

(Staff name) sent me straight to Margate as she suspected blood clot. Little did she realise she helped to save my life. 3 months later I am one of 8 in the world to have had a major operation. I had a clot from my knee to my stomach. Without (staff name) prompt diagnosis who knows what would have happened. Keep Deal Hospital always. Thanks and kind regards.  

June 2019
Deal

The staff were so friendly and didn't make me feel like a time water. (I had been reluctant to come). Treatment was fast, efficient and reassuring with follow-up advice. A lovely personal but professional service and I will definitely recommend A good use of NHS stretched funding. Thank you!

June 2019
Sittingbourne

The nurse was the absolute epitome of kindness, caring and professionalism. Nothing was too much trouble, very impressed.

June 2019
Edenbridge

Dealt with efficiently and in a caring manner.

June 2019
Sittingbourne

Excellent treatment and helpful and polite staff. 

June 2019
Sheppey

Very professional and helpful staff. Made to feel like a person and not just another person.

June 2019
Deal

It's an amazing service in nice surroundings. It's reassuring to know that we have this service in Deal. Thank You. No complaints what so ever.

June 2019
Folkestone

The treatment was excellent and the nurse very nice and professional. She explained everything in a way that was easy to understand. 

February 2019
Edenbridge

Cannot praise this unit enough. Excellent reception all the way through to treatment received . A great team, thank you.

February 2019
Deal

Invaluable service and excellent care.

February 2019
Folkestone

Seen promptly. Nursing staff very attentive and thorough. Front desk staff were welcolming.

February 2019
Edenbridge

The staff and treatment were excellent, also very calming and efficient. They reassured my friend, were so patient with her and thorough with her treatment. Just brilliant.

February 2019
Sheppey

(Staff name) was great with my mum who suffers with dementia, lots of reassurance and she did not mind repeating herself. Lovely lady.

February 2019
Sittingbourne

Very friendly staff always so understanding and helpful in every way.

February 2019
Sevenoaks

I cannot get over just how brilliant this service is! I am blown away by how thorough and helpful the team are and that it's open on a Sunday evening. Wow! Thank you so much - we feel extremely luck to have this on our doorstep.

February 2019
Folkestone

Everyone in this unit, from reception to attending nurse, treatment and advise was exceptional. Well done.

February 2019
Gravesham

Thank you so much for all your help, you really listened to me and took the time.

February 2019
Deal

I was treated as an individual at all times and all issues were explained at my pace and understanding. Treated efficiently by marvellous staff, thank you.

February 2019
Sheppey

Staff that have been looking after me have been extremely professional and treated me with respect and kindness.

February 2019
Sevenoaks

Checking in process very friendly and efficient, thank you. Waiting room clean and pleasant. Nurse Practitioner (staff name) was so kind, thank you. X-ray was very quick, kind and friendly. Amazing service, thank you.

January 2019
Folkestone

From arriving to leaving all staff were fabulous.

January 2019
Gravesham

Good service. Did not need to wait long. Easy to come in terms of transport. Friendly staff. Quick. Thanks so much.

January 2019
Sevenoaks

Excellent service. Friendly. Quick. First class service thank you.

January 2019
Folkestone

My injury was dealt with very professionally and very thorough. Staff on duty were excellent. Very informative and showed concern. It was a bank holiday but all staff on duty appeared happy to help. All were a credit to the NHS.

January 2019
Deal

I have lived here all my life (70 years) Deal hospital has always been first rate in every department.

January 2019
Edenbridge

Checking in process was very quick and efficient, very short waiting times and free parking!

January 2019
Sittingbourne

My son broke his arm. All staff were great with him which made him feel comfortable. Great service from start to finish.

January 2019
Sheppey

All staff totally rock, all lovely, also no bad comments. They are all awesome, helpful, can't fault all.

January 2019
Sheppey

I found the staff helpful and friendly, I had seen one of the staff the day before at the Sittingbourne Minor Unit where she said I needed an Xray and to go to Sheppey where she would be working the next day, she was wonderful.

January 2019
Gravesham

Overall, the service I received was quick, friendly and professional. I was seen by [staff member] who was friendly and professional and gave me plenty of advice on how I can take care of my wound.

January 2019
Sittingbourne

Staff were very efficient.

January 2019
Gravesham

Easy to get to; comfortable environment in which to wait; efficient staff; treated by a proficient and kind nurse.

January 2019
Sevenoaks

All staff were very friendly, helpful and efficient and I felt relaxed and confident I would be well looked after.

June 2018
Folkestone

I was dealt with kindly, sympathetically and efficiently, very pleased with my attention. Wonderful service.

June 2018
Edenbridge

Super unit, amazing staff and great treatment/advice received.

June 2018
Sittingbourne

Lovely nurses and great care.

June 2018
Gravesham

Excellent. Quick, no waiting time. Staff are extremely friendly and we have every confidence in the treatment and advice

June 2018
Deal

Very friendly reception staff, made me feel at ease and not like I was being a pain. Nurse was amazing and kind and efficient.

June 2018
Sevenoaks

I couldn't have received better treatment. Staff really kind and helpful. Thank you

May 2018
Folkestone

Thank you so much. Everyone lovely and went over and above.

May 2018
Edenbridge

Such a welcoming and friendly unit. Staff actually take an interest and a very caring. can not recommend or praise enough.

May 2018
Deal

Fantastic service - in and out quickly. Staff friendly, informative and easy to talk to. Receptionist is lovely.

May 2018
Folkestone

Lovely people and were so helpful from the reception to treatment room, thank you.

May 2018
Sheppey

Plenty of advice given also spotted more than the problem I came in with and advised how to persue more advice from other professional health workers.

May 2018
Gravesham

Fantastic team, very informative. Great with children.

April 2018
Sittingbourne

Always lovely here. Everyone's so kind - lovely place.

April 2018
Edenbridge

This MIU is invaluable. Both reception and nursing staff. Extremely professional and friendly.

April 2018
Deal

Gentle nurse and treatment. Very helpful and kind service. Person centred care.

April 2018
Folkestone

Staff, Nurses particularly, are all very genuinely caring and really make a difference to the patient experience.

April 2018
Sheppey

You were marvellous.

April 2018
Sevenoaks

We didn't have to wait long and when I went through the service was extremely good. Very friendly staff. Felt like I was thoroughly checked over.

April 2018
Gravesham

Highly impressed with the friendly and efficient level of care and professional medical treatment administered.

April 2018
Sevenoaks

Friendly and kind service. Thank you.

April 2018
Edenbridge

Great and very valued service. Impeccable staff.

March 2018
Deal

The service is fantastic and the staff are brill and helpful. Very skilled - the best service ever.

March 2018
Sittingbourne

Very helpful and understanding. Very pleasent and listened to my concerns.

March 2018
Folkestone

Fantastic speedy service. Lovely nurse and student nurse. Very impressed.

March 2018
Sheppey

Two lovely ladies. Felt safe with them and they did a wonderful job. Thank you lots.

March 2018
Deal

Staff are friendly, professional and extremely competent.

March 2018
Folkestone

I am very pleased with the treatment I received today, everything was explained very well and I know exactly what to do next.

February 2018
Deal

A wonderful experience - even though I was here for an injury. A great team.

February 2018
Sevenaoks

The staff are absolutely wonderful, efficient and reassuring.

February 2018
Sheppey

Lovely Nurse, helped with my son's nerves. Very Friendly and felt confident with the care she gave.

February 2018
Edenbridge

Invaluable service, very friendly and helpful staff, thank you.

February 2018
Sittingbourne

Magnificent service.

February 2018
Folkestone

As always, staff are very professional and provided excellent care.

January 2018
Sheppey

Staff make you feel at ease and make you feel better .

January 2018
Deal

My son was seen straight away. The Nurse we saw was very helpful and caring. Receptionist was lovely too. Very helpful thank you

January 2018
Sevenoaks

Staff always very kind and helpful and always put kids at ease.

January 2018
Edenbridge

Excellent,from reception through to treatment. Faultless - thank you.

January 2018
Folkestone

Lovely nurse, very kind, excellent treatment.Ggreat for minor injuries, takes pressure off A&E. Great local service.

January 2018
Gravesham

Excellent Service. NHS at it's best - professional staff, extremely caring and efficient.

January 2018
Sittingbourne

Great receptionist and nurses! Nurses were great and my baby girl was seen immediately after checking into reception.

December 2016
Edenbridge

The MIU here is fantastic. With 4 young children I'm here a lot!

December 2016
Sevenoaks

Receptionist Sharon was very kind and thoughtful, thought she was the nurse at first then I was called into sister Grainne who was very lovely. Thank you both very much for all your kindness and understanding.

December 2016
Sittingbourne

Excellent care, promptly seen, brilliant friendly staff. Thank you.

December 2016
Sheppey

Came in with my 4 year old son, on the way here he was a little scared but once we arrived he was made to feel comfortable, safe and happy.

December 2016
Edenbridge

So convenient, fast and kind. Have used this hospital so many times for me and the kids. Worth its weight in gold.

December 2016
Folkestone

Excellent service. Lovely staff. Excellent treatment and very fast. Thank you very much. Couldn't fault the service in any way.

December 2016
Deal

Wonderful service, can't recommend highly enough.

December 2016
Folkestone

Have visited a few times and we have always felt welcomed and well treated.

December 2016
Sittingbourne

Excellent treatment. Felt comfortable and confident.

December 2016
Sheppey

Felt confident and reassured. Excellent, thank you.

December 2016
Deal

Fantastic, confident, happy staff. Extremely helpful. Super fast and efficient service and the hospital was spotless clean and smelled fresh.

December 2016
Sevenoaks

Great service - great staff - all round fabulous service.