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Urgent care

Many minor injuries and illnesses can be handled at urgent treatment centres (UTCs) or minor injury units (MIUs). Only call 999 in a life-threatening emergency.

Our urgent treatment centres (UTCs) offer a walk-in service.

However, we advise you to call NHS 111 before you travel. We may direct you to another service if we are unable to treat you at this centre.

Where can you get urgent care?

Most minor injuries and illnesses can be handled at your local urgent treatment centre or minor injuries unit.

Nearest First

Edenbridge Memorial Health Centre minor injuries

Four Elms Road, Edenbridge, TN8 6FY

Opening times and details

Estuary View Medical Centre

01227 284309 Boorman Way, Whitstable CT5 3SE (Sat nav: CT5 3RL)

Opening times and details

Faversham Health Centre

Reception: 01795 501753 Bank Street, Faversham ME13 8QR
  • Adult Community Speech and Language Therapy
  • Dietetics and Nutrition Services

Opening times and details

Queen Victoria Memorial Hospital

Reception: 01227 594756 King Edward Avenue, Herne Bay, CT6 6EB
  • Adult Community Speech and Language Therapy
  • Dietetics and Nutrition Services
  • Continence Service

Opening times and details

Buckland Hospital

Reception: 01304 222621 Coombe Valley Road, Dover, CT17 0HD
  • Dietetics and Nutrition Services

Opening times and details

Kent and Canterbury Hospital

Ethelbert Road, Canterbury, CT1 3NG
  • Children’s Therapies

Opening times and details

Tunbridge Wells Hospital

Reception: 01892 823535 Pembury, Tunbridge Wells, TN2 4QJ
  • Community liaison

Opening times and details

Queen Elizabeth The Queen Mother Hospital

01843 225544 St Peter's Road, Margate, CT9 4AN

Opening times and details

Maidstone Hospital

Reception: 01622 729000 Hermitage Lane, Maidstone, ME16 9QQ
  • Community liaison

Opening times and details

William Harvey Hospital

Reception: 01233 633331 Kennington Rd, Willesborough, Ashford, TN24 0LZ
  • Dietetics and Nutrition Services

Opening times and details

Medway Maritime Hospital

01634 830000 Windmill Road, Gillingham, Kent ME7 5NY

Opening times and details

Victoria Hospital, Deal

01304 865313 Victoria Hospital, London Road, Deal, CT14 9UA
  • Community orthopaedics

Opening times and details

Sittingbourne Memorial Hospital

01795 418300 Bell Road, Sittingbourne, ME10 4DT
  • Community orthopaedics

Opening times and details

Sheppey Community Hospital

01795 879100 Plover Road, Minster, Sheppey, ME12 3LT
  • Community orthopaedics

Opening times and details

Sevenoaks Hospital

Reception: 01732 470200 Hospital Road, Sevenoaks, TN13 3PG
  • Adult Community Speech and Language Therapy
  • Dietetics and Nutrition Services
  • Community orthopaedics

Opening times and details

Gravesham Community Hospital

Reception: 01474 360500 Bath Street, Gravesend, DA11 0DG
  • Children’s Therapies

Opening times and details

Royal Victoria Hospital, Folkestone

01303 852727 Radnor Park Avenue, Folkestone, CT19 5BN

Opening times and details

Darent Valley Hospital

Reception: 01322 428100 Darenth Wood Rd, Dartford, DA2 8DA
  • Community liaison
  • Children’s Therapies

Opening times and details

What we do

All patients are seen in order of clinical priority, with or without an appointment. If someone is seen before you, their need is higher.

Use the tabs below to find out what we can and can't treat at our UTCs or MIUs.

These are the opening times for urgent treatment services operated by Kent Community Health NHS Foundation Trust. For up-to-date opening times and details of other services please visit www.11.nhs.uk 

Deal UTC
London Road, Deal, Kent CT14 9UA
8am to 8pm, every day of the year.

Folkestone UTC
Radnor Park Avenue, Folkestone, Kent CT19 5BN
8am to 8pm, every day of the year.

Gravesham UTC
Bath Street, Gravesend, Kent DA11 0DG
8am to 8pm, every day of the year.

Sevenoaks UTC
Hospital Road, Sevenoaks, Kent TN13 3PG
8am to 8pm, every day of the year.

Sheppey MIU
Plover Road, Minster, Sheppey, Kent ME12 3LT
8am to 8pm, every day of the year
Closed Christmas Day, please use Sittingbourne MIU.

Sittingbourne MIU
Bell Road, Sittingbourne, Kent ME10 4DT
8am to 8pm, every day of the year.

Yes

  • Minor illnesses (suspected chest, urinary, eye, ear, skin or throat infection)
  • Worsening of existing long term/chronic conditions
  • Abdominal (tummy) pain
  • Possible fractures (with no obvious deformities/bones sticking out) to arms and legs, fingers, toes, knee,
  • Minor dislocations of fingers and toes
  • Sprains and strains
  • Head injuries with no loss of consciousness / nothing sticking out
  • Removal of objects from ears / nose
  • Abscesses / bites
  • New cuts and wounds
  • Small burns or scalds
  • Small eye injuries and objects in the eye (not in the eyeball)
  • Emergency contraception
  • Minor pregnancy issues.

No

  • Major trauma
  • Cardiac chest pain
  • Strokes
  • Head injury while on anticoagulant medication
  • Potential hip or spinal fractures
  • Potential face or skull fractures
  • Fractures with obvious deformity, for example, bones sticking out
  • Pregnancy issues, for example, labour / breathing issues/chest pain/ lack of baby movement
  • Social problems
  • Drug or alcohol-related problems
  • Mental health conditions
  • Dental issues
  • Any management of long term/chronic conditions 
  • Second opinion on an ongoing condition
  • Routine repeat prescriptions.

Yes

  • Minor illnesses (suspected chest, urinary, eye, ear, skin or throat infection)
  • Possible fractures (with no obvious deformities/bones sticking out) to arms and legs, fingers, toes, knee,
  • Minor dislocations of fingers and toes
  • Sprains and strains
  • Minor head injuries with no loss of consciousness or something sticking in
  • Removal of objects from ears / nose
  • Abscesses / bites
  • New cuts and wounds
  • Small burns or scalds
  • Small eye injuries and objects in the eye (not in the eyeball)
  • Emergency contraception.

No

  • Children under one
  • Major trauma
  • Cardiac chest pain
  • Strokes
  • Head injury while on anticoagulant medication
  • Potential hip or spinal fractures
  • Potential facial or skull fracture
  • Fractures with obvious deformity, for example, bones sticking out
  • Pregnancy issues, for example, labour / breathing issues/chest pain/ lack of baby movement
  • Social problems
  • Drug or alcohol related problems
  • Mental health conditions
  • Dental issues
  • Any management of long term/chronic conditions
  • Second opinion on an ongoing condition
  • Routine repeat prescriptions
  • Abdominal (tummy) pain
  • Indigestion.
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Social services

Find your local social services. Out of hours call 03000 419 191 and ask to speak to the duty officer.

Your comments

January 2024
Folkestone

Personable, excellent communicator, listener, empathetic and practical. All round brilliant.

May 2023
Deal

Absolutely wonderful caring staff at reception, triage and treatment. I did not have to wait long at all to see a Nurse Practitioner who treated my wound with care and professionalism. Cannot fault the experience at all.

May 2023
Folkestone

The staff on duty; the security guard, reception staff and medical staff, were friendly and helpful. The nurse who treated me was fantastic and made me feel relaxed.

May 2023
Folkestone

Nurse was very knowledgeable and put me at my ease.

May 2023
Deal

Lovely receptionists, gold standard treatment from caring professional. Happy to recommend.

May 2023
Sevenoaks

Everybody I met were really great. Friendly, accommodating and professional. Nobody wants to go to UTC but if you have to then this is the place to go for great care. Receptionist were great as was the triage nurse - she was fantastic.

April 2023
Gravesham

Very helpful, cheery and kind.

April 2023
Sittingbourne

Thank you for caring for our son this morning. All the staff were so kind and friendly, quickly assessing, x-raying and splinting his broken wrist. Thanks again.

April 2023
Deal

Staff were extremely helpful, efficient and kept us fully informed.

April 2023
Folkestone

Pleasant atmosphere good friendly staff and and quick service.

April 2023
Deal

Prompt, courteous and efficient.

April 2023
Folkestone

Staff at centre always displayed a caring positive attitude. Couldn't praise them enough.

March 2023
Gravesend

Professional and not too long wait - informative.

March 2023
Folkestone

Wonderfully kind and helpful nurse, Carly, explained everything with patience and compassion.

March 2023
Folkestone

Polite, efficient staff and not long to wait. Doctor was through and fantastic. Thank you.

March 2023
Gravesend

Very good, thorough check up.

March 2023
Gravesend

Everyone was lovely, kind and compassionate.

March 2023
Sittingbourne

Everything about our visit to Sittingbourne minor injuries was top service. Reception staff where kind and quick. There was no wait at all, we where seen straight away. The nurse who saw us was amazing with my son and gave great care.

March 2023
Folkestone

Everyone was so kind and caring towards my elderly mother. Receptionist book us in with a lovely caring attitude and the nurses were lovely throughout the treatment. Thank you all for an amazing service.

March 2023
Gravesend

I really could not fault the support I received from being checked in at the reception desk (Jess) to being treated and leaving the hospital.

January 2023
Deal

My experience was very good. I want to express my gratitude regarding professionalism and dedication given to me by the medical staff, it could not be better.

January 2023
Folkestone

Saw the nurse then the doctor and was done in 30 minutes. Brilliant service and staff from the reception to the doctor were lovely.

January 2023
Sittingbourne

Excellent, polite staff on reception who took all of my son's details, a short wait until we were seen by a nurse who gave my son a thorough check over.

January 2023
Sevenoaks

Excellent triage and a friendly nurse and doctor. Waiting times were fantastic (20mins from walking in to discharge with medicine). Fantastic service, thank you.

January 2023
Deal

Admin staff very attentive to my hearing loss and made sure nurse then the doctor knew this, as I was concerned about not being able to hear.

January 2023
Folkestone

Polite friendly staff, very helpful and reassuring.

December 2022
Sheppey

We were treated fairly and were seen quite quickly. We were informed on what we need to do if the issue persists.

December 2022
Deal

Fantastic staff, friendly and helpful.

December 2022
Folkestone

Thorough doctor, kind triage nurse, helpful and polite receptionist.

December 2022
Edenbridge

Efficient. Pleasant and understanding.

December 2022
Deal

Nurse was so lovely, made my little boy feel so at ease.

December 2022
Sittingbourne

Very quick and effective service, excellent care by practitioner. Very reassuring.

December 2022
Folkestone

Nurse was so polite, and service given was caring, sympathetic and first class arrive at 8am and was out by 08:50.

June 2022
Folkestone

The nurse practitioner gave excellent advice and wonderful patient relationship.

June 2022
Sheppey

Your hospital is lovely, everbody is so friendly.

June 2022
Sheppey

Youve been extremely helpful, I was in so much pain and didn't know where to go. You've been amazing, thank you.

June 2022
Sittingbourne

Seen quickly. Everyone friendly. Received quick treatment.

June 2022
Deal

Receptionist Emma was lovely and welcoming. Jennie was patient and gave excellent advice.

May 2022
Deal

My nurse Laura took the time to examine and give me advice on how to handle my injury. All the staff we welcoming and professional.

June 2022
Folkestone

Very reassuring reception and caring, attentive manner of nurse practitioner, with thorough examination and helpful advice.

May 2022
Sevenoaks

Amazing staf,f they listened and were fantasti,c always there and kind and professional.

May 2022
Folkestone

Nurses were very thorough and the reception were very polite and helpful to my needs.

May 2022
Deal

Seen swiftly by friendly, experienced skilled staff. Helpful advice as well as treatment.

April 2022
Deal

Prompt appointment, amazing nursing care for my wound, so thank you.

April 2022
Folkestone

Fantastic service, very caring, very clean hospital. Keep up the good work. Thank you.

April 2022
Sevenoaks

Efficient, safe, well organised, understandable.

April 2022
Deal

Very efficient, friendly lady at reception and the person that treated me was kind and gave good advice. Quickly treated.

March 2022
Edenbridge

Dealt with promptly and very well informed.

April 2022
Folkestone

Reception very helpful and Zoe the nurse that I saw was absolutely lovely and so calming, a credit to the NHS.

March 2022
Sevenoaks

Everyone was really lovel,y the doctors nurses and receptionist.

March 2022
Deal

All the staff were cheerful and very helpful. Very efficient and professional service.

March 2022
Sevenoaks

Everything ran smoothly. Unit very well run. Seen by GP on attendance. Very happy with everything.

March 2022
Folkestone

The nurses were very friendly and patient with my 7 year old daughter.

March 2022
Sevenoaks

Visited department on number of occasions. Always very happy with level service. Staff lovely.

February 2022
Folkestone

Amazing nurse, very friendly, informative, caring, understanding. Met all my needs, extremley good patient care. Thank you.

February 2022
Folkestone

Quick response, very courteous and efficient staff.

February 2022
Deal

Its a great service, staff friendly and kind. Jo did a great consultation for me, thank you.

February 2022
Deal

Everyone we saw was polite friendly professional, very helpful. The waiting time was minimal, facilities were clean and comfortable.

January 2022
Deal

Fantastic nurse and help all round. Caring and compassionate.

January 2022
Folkestone

Terrifically quick, happy experience. Thank you.

January 2022
Folkestone

Very helpful andfFriendly. Was seen to almost immediately.

December 2021
Deal

Always prompt and polite service.

January 2022
Deal

Quick, thorough and empathetic, very high standard of patient service by doctor and colleague.

December 2021
Deal

Seen very quickly. Receptionist efficient and friendly. Nurses cheerful, caring and professional.

December 2021
Folkestone

All staff were very personable and very friendly.

December 2021
Folkestone

Thank You Vicky reception for acting quickly with my child today. All nurses were great, thank you.

November 2021
Deal

The staff are amazing, such warmth and care.

November 2021
Edenbridge

Both nurses were very helpful, spoke to me about what was happening.

November 2021
Folkestone

Everyone looked after mum with dignity and caring. Wonderful staff.

November 2021
Deal

Treated quickly and efficiently. My treatment was discussed and Chris made sure that I understood my options.

October 2021
Folkestone

Excellent service, friendly and efficent.

November 2021
Folkestone

Very Helpful, amazing service. I didn't have to wait to be seen and the team looked after me so well. Miriam the nurse was very kind and thorough.

October 2021
Deal

Excellent care providers, extremely well organised and efficient, extremely important and well used and relied upon local service. Easily accessed.

November 2022
Deal

Very communicative and made me feel comfortable.

November 2022
Sevenoaks

Polite staff. Did not have to wait too long. Felt listened to.

November 2022
Folkestone

No waiting, polite, efficient and a friendly service.

November 2022
Sevenoaks

Excellent Service. Did not have to wait too long. All staff very professional.

November 2022
Folkestone

Amazing service, always so kind, caring and making you feel at ease.

November 2022
Gravesend

Staff were empathetic and professional.

November 2022
Folkestone

Nurse was so kind and helpful. Quick to be seen.

November 2022
Deal

Nurses were very attentive and professional and offered advice as well as help in the right direction.

October 2022
Deal

Professional, friendlyanf empathetic staff.

October 2022
Folkestone

The staff was kind and helpful. They moved me through the whole process as quick as able. I was very happy with outcome.

October 2022
Gravesend

Incredible, dealt with me professionally and with lots of care and discretion. Louise and the reception staff were outstanding. They could not be any more accommodating. I was amazed with their service.

October 2022
Deal

Staff all very efficient and pleasant. Nurse (Sue) made me feel reassured and fully informed throughout the examination.

October 2022
Sevenoaks

The whole experience was fantastic.

October 2022
Folkestone

Lady at reception very efficient and kind, nurse was very helpful and dealt with my daughter in a lovely manor and helped my daughter calm down.

October 2022
Gravesend

Seen very quickly and staff were very friendly and knowledgable.

September 2022
Deal

Excellent consultation with Joanne who gave brilliant advice and exercise for recovery. The experience could not have been better.

September 2022
Sevenoaks

Excellent experience, friendly helpful staff at reception and check in. Triage staff very helpful and understanding. Nurse staff very knowledge and good advice.

September 2022
Folkestone

Sarah the receptionist was fabulous. Jo the nurse I saw was excellent too.

September 2022
Deal

Care and Consideration 100%. Time taken, not feel rushed.

August 2022
Deal

The staff went beyond my expectations to help me to receive the assessment I needed.

September 2022

The unit was easy to find. Staff were informative, efficient and friendly. Treatment prompt. A very good service.

July 2022
Deal

From receptionist to triage then doctor, excellent.

July 2022
Folkestone

Brilliant with my little girl, very kind and nurse was gentle with my daughter.

July 2022
Deal

Care was thorough efficient, friendly. Good communication.

July 2022
Folkestone

Everyone so kind, nurse was brilliant with my little one.