We want to ensure that we make reasonable adjustments to enable our patients and service users to receive information in formats that they can understand and appropriate support to help them communicate. It is our duty under the Equality Act 2010.

If you are a patient or service user who needs support at your appointments, please tell a member of staff what you need or ask someone to request this on your behalf.

It is important to us that our website is easy to use and can be understood by people visiting the site.

Need help reading our website? Use our Browsealoud toolbar

We have digital inclusion software from TextHelp, called Browsealoud, to our website. This makes our content more accessible with reading and translation support. This service is free for site users.

Brousealoud-iconClick on the Browsealoud icon that appears in the top right of your screen to launch the support toolbar. Then click on any text to hear it read out loud.

Browsealoud offers reading and translation support – helping you to access and understand our website better.


Watch TextHelp’s how to guide


Text-to-speech-iconText-to-speech: Click on or select any text to hear it read aloud.


Translation-iconTranslation: Written and spoken translations in multiple languages.


Text-magnifer-iconText magnification: Enlarges text and reads it out loud.


MP3-maker-iconMP3 generation: Converts selected text into an MP3 audio file.


Screen-mask-iconScreen mask: Blocks distractions on screen with a tinted mask.


Simplifer-iconWeb page simplifier: Removes clutter from the screen, displaying only the main text.


Brousealoud-settings-iconSettings: Customise options to suit individual needs or preferences.


All the features are accessed from an easy-to-use, floating toolbar; allowing you to drag and drop it anywhere on screen.

Plain language

We’re committed to using plain English on our website to make the information easy to understand.

If you find information on our site that you think should be clearer, please tell us by emailing  We will need to know the details of the page your were looking at; information you thought should be clearer and anything else you think would help us to improve this.

PDF accessibility

We try to make sure that PDF documents on our website are as accessible as possible.  If you are having problems accessing a particular document, please let us know at

Is there anything I can do to make PDF documents more accessible?

Useful information about ways to make Acrobat documents more accessible is provided on Adobe’s website.

Further information can be found on Adobe pages on accessibility.

Video accessibility

Are KCHFT videos accessible?

Videos on our website are generally accompanied by closed captions. If this is not the case, please contact us at to request a text alternative.

Keyboard navigation

Do I have to use a mouse to navigate the website?

No. Use your arrow keys to scroll up or down the page. You can use your ‘tab’ key to move between links, and press ‘return’ or ‘enter’ to select one. To go back to the previous page, use the ‘backspace’ key.


We have put together a glossary to improve our information and explain difficult or long words on our website. It is aimed at supporting and involving people who have a learning disability or difficulty, speak limited English or who have a low literacy level.

This glossary is designed to engage and empower people to make choices and understand more about us and the services we provide.

Our aim is to make sure that reasonable adjustments are made to our information to make it more accessible for people in the community who have a learning disability.

We value your feedback, so if you have any comments about or suggestions for the glossary, please do let us know by calling 0300 123 1807 or emailing