At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.
If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your feedback page or find other ways to give us your views.
Here are some examples of positive feedback received on our experience surveys.
Queen Victoria Memorial Hospital, Herne Bay – March 2024
Therapeutic workers very helpful and kind, lots of chats and activities.
West View Integrated Care Centre – March 2024
The care and physio are excellent and has made my transfer to home easier, so expecting a better outcome. The food is tasty and fresh and plenty of variety.
Urgent care – March 2024
The experience of my four visits was brilliant, great patient care and very efficient. The staff provide a great service.
Tuberculosis (TB) Nursing Service – March 2024
The specialist nurse was very professional, very knowledgeable and explained the treatment procedures and side effects efficiently. She was also very empathetic.
School Health (Kent) – March 2024
Staff member was very understanding and listened. She shared lots of solutions to help and support us. The information has been useful and has given us reassurance that we are doing the right things.
South East DriveAbility – March 2024
Everything was extremely well explained and well organised. The staff were extremely helpful and personable.
Victoria Hospital, Deal – March 2024
The attention when you press the buzzer has been absolutely wonderful. The cheerfulness of the staff has been wonderful.
Urgent Care Team (west Kent) – March 2024
Thank you so much for supporting my wife. Really appreciate this and can't thank enough for what you are doing for my wife and all of your kindness shown to her. (Rapid Response)
Pulmonary Rehabilitation Service – March 2024
Very educational, it taught me how to manage my lung condition each day. They have helped me with a exercise programme, which I will carry on after my course. And given me useful contacts for advice and support.
Sexual health – March 2024
Very efficient between consult and booking appointment. The nurse was absolutely lovely and made me feel at ease and comfortable during the whole procedure.
Stroke Nursing Service – March 2024
I was seen in a timely manner, staff were always kind and treated me with respect. I felt I was listened to and involved in my care plan and rehab goals. The members of the team worked well together supporting me. Overall a good experience.
Respiratory Service (east Kent) – March 2024
All the nurses that I have seen have been very helpful indeed. Their knowledge of their subject is great. The advice and care they give really has made a difference to me and my family.
Dental Services – March 2024
Kind and patient with my little boy with ASD. Really interactive with him. Excellent service.
Community paediatrics – March 2024
Me and my son were both welcomed and spoken to warmly and put very much at ease.
Health Visiting Service – March 2024
Health visitor made me feel genuinely looked after until I was ready to be discharged. She provided a safe place for me talk through concerns and provided reassurance and support.
Immunisation Team – March 2024
We were seen very quickly and the nurse was polite and efficient. I had a query about another vaccine for my other child which was answered knowledgeably.
Dietetics and Nutrition Services – March 2024
Very informative telephone appointment. Dietitian kept me up to date with the plan of action and made sure that I fully understood everything that was discussed.
Podiatry – March 2024
Podiatrist was vey kind and considerate and explained everything that was happening. Gave lots of information on care.
Community Rehabilitation Team – March 2024
Staff helpful and positive. Accepting of me as I am. Supportive and non-judgmental.
Falls Prevention Service – March 2024
A pleasant and helpful therapy assistant who made a considerable difference to my ability and confidence.
Lymphoedema Service – March 2024
Every one of your clinicians are top notch! Very professional and outstanding in the care and assistance they give.
Physiotherapy (musculoskeletal) – March 2024
My physiotherapist was just super! Listened to everything I was concerned about, gave me great advice and gave me hope that someone is there to help me.
Community orthopaedics – March 2024
I was happy that I have been asked and checked properly. They listened to me to make sure to give the right advice. Also, I liked that they examined me to see where I have the pain.
Adult Community Speech and Language Therapy – March 2024
Positive, personal approach, very accommodating of personal situation.
Children’s Therapies – March 2024
They are so friendly and worked out my son's weaknesses and gave him moves to do that he enjoyed, but works.
Community Chronic Pain Service – March 2024
Staff were brilliant, caring and understanding. They understood what we were all going through and went out of there way to make us feel comfortable and at ease.
Community Learning Disability Team – March 2024
Physiotherapist was very knowledgeable and gave us some good tips and exercises to try. Made prompt referrals to required professionals.
Cardiac Rehabilitation Service – March 2024
The staff deserve a lot of recognition for their work. They are friendly while being professional and they really motivate their patients.
Children’s Hearing Service – March 2024
Audiologist was brilliant with my daughter, friendly and warm. Didn’t rush her and worked at my daughter's pace.
Community Neurological Rehabilitation Team – March 2024
The course was extremely well organised and the team made the exercises fun and before long we were making progress without realising it. I feel so much better and able to have a go at the balancing exercises now with more confidence.