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Your feedback about our services

At Kent Community Health NHS Foundation Trust we welcome all feedback from patients, their families, carers or friends, whether it’s positive or if it’s telling us we could do something better. View examples of What we did as a result of your feedback.

If you recently used one of our services, or are a family member, carer or friend of someone that has and you haven’t already given us your feedback, you can complete an experience survey on the Your voice matters page or find other ways to give us your views.

Here are some examples of positive feedback received on our experience surveys.

South East DriveAbility – January 2026

They eased my nerves and walked me through each step. Absolute pleasure to have two people that could help. Perfect.

Pulmonary Rehabilitation Service – January 2026

The staff were excellent, explained every aspect of the course. They went out of there way to go over and above. It was also very relaxed and helpful. All done and performed in a very cheerful and caring way, top class.

In an emergency – January 2026

Very sympathetic and professional staff who listened to my concerns and explained treatment clearly. (Deal Urgent Treatment Centre)

Respiratory Service (east Kent) – January 2026

Treated with respect. Listened, answered questions and clearly explained everything.

Sexual health – January 2026

The staff were very welcoming and they answered every question that I had. The place was very clean and I was comfortable. They made me feel calm during the implant being inserted. It was outstanding.

Virtual wards – January 2026

My nurse was very friendly, attentive and made me feel very comfortable.

Urgent Care Team (west Kent) – January 2026

Care and support to both of us. Professional, friendly, empathetic, attitude of all team members. You listen and take time. (Rapid Response service)

Newborn Hearing Screening Programme – January 2026

Everything was explained in detail for both of the tests, which really helped us understand and eased our worries. Very grateful.

Frequent Service User Service – January 2026

My support worker is lovely, very understanding and has been very helpful. Always on the end of the phone when needed. I feel safe. (Adult service)

Lymphoedema Service – January 2026

The specialist Lymphoedema nurse was excellent. They were caring, informative and very professional in dealing with complex neurological conditions that overlap, which impact on the Lymphoedema. My husband and I found the consultation very informative.

Looked After Children Nursing Service – January 2026

The nurse I spoke to was very caring, made me feel very comfortable and made it feel like a safe space to open up.

East Sussex School Health – January 2026

The information given by the practitioner who supported me was amazing. They listened really well and tailored the support specific to my child. They were very personable and took on board his neuro diversity. We got the outcome we hoped for.

Hawkhurst Community Hospital – January 2026

The physios and occupational therapists were very supportive and helpful. I liked being encouraged to be independent.

Podiatry – January 2026

The podiatrist was professional, pleasant and attentive. An enjoyable experience for a medical appointment, to leave with your feet feeling better than when you went in!

Health Visiting Service – January 2026

Thank you so much for everything you have done for me and my baby during the most challenging period after my delivery. Your professionalism, patience and genuine care, truly comforted me. (Family Partnership Programme)

Physiotherapy (musculoskeletal) – January 2026

Appointment was on time. The physiotherapist is excellent. Very thorough, helpful and explains everything well. They are also very reassuring. I always leave this appointment reassured and confident.

Podiatric surgery – January 2026

Both of the nurses were really welcoming, informative and provided excellent care. They did everything they could to ensure my comfort and safety.

Community nursing – January 2026

The nurses are always professional and smiley. Great at providing additional advice and support.

Community Rehabilitation Team – January 2026

I was totally supported and motivated to push myself beyond what I thought I could do. High ratio of truly wonderful staff and volunteers to us in class, so felt very safe. I learnt so much! How to sit - get on and off chairs and really did a major workout at every session. Lovely people. I shall miss this! (Balancing and Strengthening Exercise Group)

Continence Service – January 2026

The specialist nurse was so helpful, supportive and knowledgeable. They took time to listen and understand my experience and symptoms, and offered really useful advice and options to better manage my health conditions going forward.

Community Paediatrics – January 2026

Appointment was on time. The doctor was very friendly and made our son feel at ease. They were very attentive, asked questions, showing they were there to help. Also, the letter to the GP came really quickly, which was a pleasant surprise.

Diabetes Nursing Service – January 2026

Lots of very helpful advice, important changes made to my insulin regime. Very kind, supportive and knowledgeable staff. (KAT1E course)

Dietetics and Nutrition Services – January 2026

The trainee was very friendly and knowledgeable, they will make a great member of the team. Dietitian is very compassionate and communicated their knowledge in a polite and understandable manner. (Community Dietetics)

Community Neurological Rehabilitation Team – January 2026

Staff were both very friendly and professional. They set exercises and helped extend the movement in my left arm. They were sympathetic and helped me to stay positive about future improvements. They also assessed me and got me a toilet seat, perching stool and a urine bottle for over night.

Community Rehabilitation Team – January 2026

Physio’s were excellent on going through the exercises with us, with their manner and expertise and encouraging us in a thoughtful way.

Community orthopaedics – January 2026

I was reassured on every aspect of my condition, and was advised what we would do to make it better. The practitioner was very professional and kind, someone who can reassure you and talk to you in a nice manner. Makes you feel at ease and better in yourself.

Dental Services – January 2026

I am so very happy with the service I received. It has made such a difference to how I feel and I am so grateful to the dentist. (Domiciliary service)

Community Learning Disability Team – January 2026

The therapist went over and above to understand the needs of both of our service users, empower our staff and promote a total communication model across the organisation. We all learnt a lot from their expertise and intervention, thank you.

Children’s Hearing Service – January 2026

Care given was exceptional. The experience was approached in a fun way to make my daughter relaxed. She left telling me she wanted to go again! Staff were informative and caring. They made sure I understood and felt knowledgeable about my daughter’s hearing development.

Cardiac Rehabilitation Service – January 2026

Friendly and efficient staff. Made me feel welcome. Although I am limited in movement, they helped me and encouraged me to move. (Exercise Physiology)