Coronavirus (COVID-19): Information about our service
0300 123 4082
Who we are
Rapid Response in west Kent is available 24 hours a day, everyday of the year, including weekends and bank holidays. It is a nurse led short-term service.
What we do
We provide a crisis response nursing service with a two hour, four hour or 24 hour response to referrals. Telephone triage determines the priority of visits. The service aims to: avoid unnecessary hospital admissions; support hospital discharges; and provide unscheduled nursing care out of hours, including crisis management for patients at the end of their life.
The team at each site comprises a matron, registered nurses and health care assistants.
We work closely with other KCHFT community services including the West Kent Urgent Care Home Treatment Service, Community Rehabilitation Team Therapists, Community Nursing Teams, Complex Care Nurses and Health and Social Care Coordinators.
As part of Home First, we are working closely with colleagues from the acute trust (Therapy Assisted Discharge Service) and Kent Enablement at Home (Social Services) to ensure that patients are receiving the right care at the right time from the most appropriate service provider enabling them to remain in their own homes safely.
Clinical interventions may include: IV therapy; symptom management; wound care; bladder and bowel care; pressure ulcer management; venepuncture. The team can also facilitate admission to one of our Community Hospitals for a patient requiring rehabilitation.
As a short term service we provide care for a maximum of seven days, however on discharge from the service patients will be referred on for long term support as required via health, social and voluntary sectors.
How do you use this service?
Referrals should be made through the Local Referral Unit (LRU) by secure email to firstname.lastname@example.org or on 0300 123 1950 Monday to Friday 8am to 5pm.
Out of Hours
Please call 0300 123 1950 and you will be given the option of selecting either Maidstone or Tonbridge and your call will be diverted to the Rapid Response Team Leader for that area.