Rapid Response Service

Nursing and rehabilitation care provided to people in their homes to prevent them going into hospital unnecessarily. West Kent only.

0300 123 4082

Coxheath, Maidstone, Kent ME17 4AH

kcht.lruwestkent@nhs.net

01732 376858

Vauxhall Lane, Tonbridge, Kent TN11 0NE

kcht.lruwestkent@nhs.net

Who we are

Rapid Response in west Kent is available 24 hours a day, everyday of the year, including weekends and bank holidays. It is a nurse led short-term service.

What we do

We provide a crisis response nursing service with a two hour, four hour or 24 hour response to referrals. Telephone triage determines the priority of visits. The service aims to: avoid unnecessary hospital admissions; support hospital discharges; and provide unscheduled nursing care out of hours, including crisis management for patients at the end of their life.

The team at each site comprises a matron, registered nurses and health care assistants.

We work closely with other KCHFT community services including the West Kent Urgent Care Home Treatment Service, Community Rehabilitation Team Therapists, Community Nursing Teams, Complex Care Nurses and Health and Social Care Coordinators.

As part of Home First, we are working closely with colleagues from the acute trust (Therapy Assisted Discharge Service) and Kent Enablement at Home (Social Services) to ensure that patients are receiving the right care at the right time from the most appropriate service provider enabling them to remain in their own homes safely.

Clinical interventions may include: IV therapy; symptom management; wound care; bladder and bowel care; pressure ulcer management; venepuncture. The team can also facilitate admission to one of our Community Hospitals for a patient requiring rehabilitation.

As a short term service we provide care for a maximum of seven days, however on discharge from the service patients will be referred on for long term support as required via health, social and voluntary sectors.

How do you use this service?

Referrals should be made through the Local Referral Unit (LRU) by secure email to kcht.lruwestkent@nhs.net or on 0300 123 1950 Monday to Friday 8am to 5pm.

Out of Hours

Please call 0300 123 1950 and you will be given the option of selecting either Maidstone or Tonbridge and your call will be diverted to the Rapid Response Team Leader for that area.

Your comments

February 2018
Tonbridge

These are my dads words; he would highly recommend Rapid Response. They made me feel very safe, in my own home the way they all looked after me,a wonderful team of people very good at what they do.

February 2018
Maidstone

I have been very impressed with how efficiently this service has been run.

February 2018
Maidstone

Feel supported, they know what they are doing.

January 2018
Tonbridge

I just could not fault your service. Everyone that has come to take of my needs has been friendly and very professional.

December 2017
Tonbridge

All the staff were very caring and put my mind at rest with any questions I had which were all answered. They were very professional, kind and considerate. That's why I class this service as excellent.

December 2017
Maidstone

Unbelievably supportive.

December 2017
Tonbridge

Staff from this service are well prepared and carry out duties with commitment.

November 2017
Maidstone

A very good service indeed.

October 2017
Maidstone

All nurse have been very good.

October 2017
Tonbridge

Very professional, different people visiting all knew what was going on with Dad.

September 2017
Tonbridge

The Rapid Response service is very good and if required again would have no hesitation to contact them again, they do a really good job always (past and present).

September 2017
Maidstone

Absolutely fantastic service, and very friendly, wonderful service.

September 2017
Maidstone

Weight was lifted off our shoulders, amazing service . Just brilliant. Have sung your praises. Respect and dignity given at all times.

August 2017
Tonbridge

Rapid Response have been wonderful. Immediate support in a very difficult and stressful situation.

August 2017
Maidstone

Your service covers everything that is needed and certainly goes the extra mile. Even to kindly telephone to see if the Kent Enablement team had arrived. That was very kind follow up. Please thank all the nurses that came here and such a lovely crowd, always cheerful.

July 2017
Tonbridge

The service has enabled my father to remain at home and receive intravenous antibiotics rather than having to go into hospital (which he does not want to do).

July 2017
Swale

Wonderful service.

June 2017
Tonbridge

It is so nice to be in your own home and treated by such nice people.

June 2017
Maidstone

Absolutely brilliant service from two very proficient nurses. Very, very good at there job and very courteous.

May 2017
Maidstone

Staff were efficient explained things well. Appeared competent in all activities.

May 2017
Tonbridge

You were all unbelievable fantastic, the support given both by telephone and visits was fantastic.

April 2017
Tonbridge

The team phoned before visits. The service and staff were excellent and cheerful.

March 2017
Maidstone

Faultless.

March 2017
Maidstone

Very clear, concise delivery of information always. Not enough praises are sufficient.

February 2017
Tonbridge

It has been a life saver for us. It has made a huge difference mentally and physically.

February 2017
Maidstone

Everyone we have met has been kind and caring and they have done everything to make my husband comfortable.

February 2017
Maidstone

I have received very good care and appreciated the kindness from staff.

January 2017
Maidstone

The care my husband has received has been superb . The reassurance to me as a main carer has really helped me cope.

January 2017
Maidstone

You have been efficient, caring and consistent.

January 2017
Maidstone

Rapid Response have been very helpful and kind , so grateful for their help and support and have been able to cope much better.

December 2016
Maidstone

Very polite and professional.

October 2016
Tonbridge

Rapid Response stepped in and helped us at a time of crisis when my father was seriously unwell. They have been very efficient and helpful.

September 2016
Tonbridge

All the nurses I've had have been wonderful, very caring and professional at their job.

September 2016
Tonbridge

Extremely helpful and kind at a difficult time.

August 2016
Dartford

All of the nurses are wonderful. I shall miss them immensely. (IMPACT Team)

July 2016
Tonbridge

Efficient service with good communication and good care.

July 2016
Maidstone

Everyone without exception has been very thoughtful and treated mum with respect and caring.

June 2016
Swanley

We are really happy with service received and the nurses involved couldn't have done any more. (IMPACT Team)

June 2016
Tonbridge

The team did very well. Nurse Pippa was wonderful.

June 2016
Maidstone

Amazing care, amazing compassion and extremely thoughtful staff provided the very best care for my wife during her last days. She was always treated as '(name)' right to the very end. She wasnt just a number/ patient. Thank you.

May 2016
IMPACT Team, Gravesend

We received a brilliant level of care and staff were very thorough, caring and helpful going out of their way to support my husband's needs and wishes.

April 2016
Tonbridge

The service has been impeccable in its extreme efficiency and the kindness and cheerfulness of its staff.

March 2016
Maidstone

Brilliant service by very caring and understanding nurses. Highly recommended.

March 2016
Tonbridge

Extremely happy with the service.

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