Rapid Response Service

Nursing and rehabilitation care provided to people in their homes to prevent them going into hospital unnecessarily. West Kent only.

Coronavirus (COVID-19): Information about our service

This service may be running differently, for example, offering virtual appointments.

Please see your appointment letter for details or contact the service. 

Keep up-to-date with the latest information, read our page on Coronavirus or our update on the COVID-19 vaccine.

Contact us

Maidstone
0300 123 4082

Tonbridge
01732 376858

Who we are

Rapid Response in west Kent is available 24 hours a day, everyday of the year, including weekends and bank holidays. It is a nurse led short-term service.

What we do

We provide a crisis response nursing service with a two hour, four hour or 24 hour response to referrals. Telephone triage determines the priority of visits. The service aims to: avoid unnecessary hospital admissions; support hospital discharges; and provide unscheduled nursing care out of hours, including crisis management for patients at the end of their life.

The team at each site comprises a matron, registered nurses and health care assistants.

We work closely with other KCHFT community services including the West Kent Urgent Care Home Treatment Service, Community Rehabilitation Team Therapists, Community Nursing Teams, Complex Care Nurses and Health and Social Care Coordinators.

As part of Home First, we are working closely with colleagues from the acute trust (Therapy Assisted Discharge Service) and Kent Enablement at Home (Social Services) to ensure that patients are receiving the right care at the right time from the most appropriate service provider enabling them to remain in their own homes safely.

Clinical interventions may include: IV therapy; symptom management; wound care; bladder and bowel care; pressure ulcer management; venepuncture. The team can also facilitate admission to one of our Community Hospitals for a patient requiring rehabilitation.

As a short term service we provide care for a maximum of seven days, however on discharge from the service patients will be referred on for long term support as required via health, social and voluntary sectors.

How do you use this service?

Referrals should be made through the Local Referral Unit (LRU) by secure email to kcht.lruwestkent@nhs.net or on 0300 123 1950 Monday to Friday 8am to 5pm.

Out of Hours

Please call 0300 123 1950 and you will be given the option of selecting either Maidstone or Tonbridge and your call will be diverted to the Rapid Response Team Leader for that area.

Your comments

March 2020

Staff are very good. Always inform and update. (Home First service)

March 2020
Maidstone

My daughter said it was a fantastic services. All nurses and doctors were amazing, giving very good advice. (Home First service)

July 2019
Tonbridge

The staff was lovely, kind and supportive. Night time RN was so reassuring. A very helpful service.

Mar-19
Tonbridge

Extremely caring, happy and a joy to spend time with. Made coming home from hospital all the more happy. Two very delightful people.

June 2019
Maidstone

They were very good, supportive and understanding to my needs.

February 2019
Tonbridge

Rapid Response team was very helpful with my mother. Very reassuring that this support is so quickly available in times of crisis.

February 2019
Tonbridge

Satisfied with the service. Reassured by not needing to go to acute hospital.

January 2019
Tonbridge

Just so thankful forthe service. Had been going to the G.P. dad's GP and mine for help. It wasn't until the referral was made to Rapid that it all moved forward.

January 2019
Tonbidge

Thank you to all you lovely people.

January 2019
Tonbrige

Rapid really helped, were amazing in a situation where we weren't qualified. I didn't know what to do- he wouldn't go to hospital- we just needed help. In dad's situation not only did they support him, they supported us as well.

June 2018
Tonbridge

Always there when we needed you. A life line when we needed a start with help.

June 2018
Maidstone

I really don't think the Rapid Response service can be improved. It's first class and every member of the team has gone above and beyond. A heartfelt thanks to all.

May 2018
Maidstone

Very happy with the service provided to us. Your staff are fantastic. Look after them.

May 2018
Maidstone

Everything has been first class, cannot fault your service.

April 2018
Tonbridge

All the staff that have visited the home have been caring, attentive, friendly and extremely professional.

April 2018
Tonbridge

Perfect service.

April 2018
Tonbridge

They are always quick to come out and assist my wife. They always friendly and helpful, treating both me and my wife with respect.

April 2018
Tonbridge

We were so impressed with their service. Checking my needs before everything else. Way beyond my expectations. Truly brilliant.

April 2018
Maidstone

Kind and cheerful.

March 2018
Tonbridge

I have been so impressed by the quality of care. Thank you all so much.

February 2018
Tonbridge

These are my dads words; he would highly recommend Rapid Response. They made me feel very safe, in my own home the way they all looked after me,a wonderful team of people very good at what they do.

February 2018
Maidstone

I have been very impressed with how efficiently this service has been run.

February 2018
Maidstone

Feel supported, they know what they are doing.

January 2018
Tonbridge

I just could not fault your service. Everyone that has come to take of my needs has been friendly and very professional.

December 2016
Maidstone

Very polite and professional.