Rapid Response Service

Nursing and rehabilitation care provided to people in their homes to prevent them going into hospital unnecessarily. West Kent only.

0300 123 4082

Coxheath, Maidstone, Kent ME17 4AH

01732 376858

Vauxhall Lane, Marden, Tonbridge, Kent TN11 0NE

Who we are

We are a multi-disciplinary team comprising nurses, physiotherapists, occupational therapists and therapy assistants.

What we do

We work to reduce hospital admissions and to help with early hospital discharge. The Rapid Response part of our team aims to assess patients in their own homes within two hours of referral.

Our service includes rehabilitation following surgery or falls with a focus on promoting independence and promotion of a healthier lifestyle. We work people aged 18-years-old and over. We work in people’s homes and in rehabilitation centres.

We can give advice about aids and adaptations and work closely with other community agencies to provide holistic care.

There is also an out-of-hours element to our work. This again provides support to patients in their own homes, but outside of office hours. Calls are passed to us by community nurses and On Call Care for patients who need assistance in the evening or during the night.

In some places, we provide an enhanced service, which operates in different ways in different places. For example in west Kent, we operate a Home Treatment Service that runs seven-days-a-week, 24-hours-a-day bringing together a community team including geriatricians, senior nurses and therapists. The team assesses and treats patients in their own home within two hours of referral. Referrals are made through a central unit and focus on people aged 75 and over.

How do you use this service?

Referrals are made through a central unit and focus on people aged 75 and over.

Please contact us using the numbers above.

Your comments

November 2017
Maidstone

A very good service indeed.

October 2017
Maidstone

All nurse have been very good.

October 2017
Tonbridge

Very professional, different people visiting all knew what was going on with Dad.

September 2017
Tonbridge

The Rapid Response service is very good and if required again would have no hesitation to contact them again, they do a really good job always (past and present).

September 2017
Maidstone

Absolutely fantastic service, and very friendly, wonderful service.

September 2017
Maidstone

Weight was lifted off our shoulders, amazing service . Just brilliant. Have sung your praises. Respect and dignity given at all times.

August 2017
Tonbridge

Rapid Response have been wonderful. Immediate support in a very difficult and stressful situation.

August 2017
Maidstone

Your service covers everything that is needed and certainly goes the extra mile. Even to kindly telephone to see if the Kent Enablement team had arrived. That was very kind follow up. Please thank all the nurses that came here and such a lovely crowd, always cheerful.

July 2017
Tonbridge

The service has enabled my father to remain at home and receive intravenous antibiotics rather than having to go into hospital (which he does not want to do).

July 2017
Swale

Wonderful service.

June 2017
Tonbridge

It is so nice to be in your own home and treated by such nice people.

June 2017
Maidstone

Absolutely brilliant service from two very proficient nurses. Very, very good at there job and very courteous.

May 2017
Maidstone

Staff were efficient explained things well. Appeared competent in all activities.

May 2017
Tonbridge

You were all unbelievable fantastic, the support given both by telephone and visits was fantastic.

April 2017
Tonbridge

The team phoned before visits. The service and staff were excellent and cheerful.

March 2017
Maidstone

Faultless.

March 2017
Maidstone

Very clear, concise delivery of information always. Not enough praises are sufficient.

February 2017
Tonbridge

It has been a life saver for us. It has made a huge difference mentally and physically.

February 2017
Maidstone

Everyone we have met has been kind and caring and they have done everything to make my husband comfortable.

February 2017
Maidstone

I have received very good care and appreciated the kindness from staff.

January 2017
Maidstone

The care my husband has received has been superb . The reassurance to me as a main carer has really helped me cope.

January 2017
Maidstone

You have been efficient, caring and consistent.

January 2017
Maidstone

Rapid Response have been very helpful and kind , so grateful for their help and support and have been able to cope much better.

December 2016
Maidstone

Very polite and professional.

October 2016
Tonbridge

Rapid Response stepped in and helped us at a time of crisis when my father was seriously unwell. They have been very efficient and helpful.

September 2016
Tonbridge

All the nurses I've had have been wonderful, very caring and professional at their job.

September 2016
Tonbridge

Extremely helpful and kind at a difficult time.

August 2016
Dartford

All of the nurses are wonderful. I shall miss them immensely. (IMPACT Team)

July 2016
Tonbridge

Efficient service with good communication and good care.

July 2016
Maidstone

Everyone without exception has been very thoughtful and treated mum with respect and caring.

June 2016
Swanley

We are really happy with service received and the nurses involved couldn't have done any more. (IMPACT Team)

June 2016
Tonbridge

The team did very well. Nurse Pippa was wonderful.

June 2016
Maidstone

Amazing care, amazing compassion and extremely thoughtful staff provided the very best care for my wife during her last days. She was always treated as '(name)' right to the very end. She wasnt just a number/ patient. Thank you.

May 2016
IMPACT Team, Gravesend

We received a brilliant level of care and staff were very thorough, caring and helpful going out of their way to support my husband's needs and wishes.

April 2016
Tonbridge

The service has been impeccable in its extreme efficiency and the kindness and cheerfulness of its staff.

March 2016
Maidstone

Brilliant service by very caring and understanding nurses. Highly recommended.

March 2016
Tonbridge

Extremely happy with the service.