Urgent Care Team (west Kent)

Providing support to my husband and whole family, when we needed it the most. Providing compassionate care and company to the whole family. (Rapid Response)

Everyone kind, caring, punctual, friendly and professional. (Hospital at home)

Good experience overall. Felt relaxed and content and reassured. (Hospital at home)

Outstanding, professional and caring support service - thank you. Nothing was too much trouble; highly efficient. I would specifically like to thank, Rosanna, Cee, Esther, Nicole and Sofia for my excellent, excellent care. (Hospital at home)

The girls were brilliant, very friendly and efficient. They helped tremendously and showed care and dignity towards my husband. (Rapid Responsse)

Everything has been fantastic. 10/10. This is the second time round for me using the service and again I have found it to be excellent. (Hospital at home)

Fantastic nurses, always happy, positive and on time. (Hospital at Home)

The level of care for me has been great and very reassuring. I have been so impressed and so very grateful to all of the team. (Hospital at Home)

I found all of the nurses perfect, service is great. (Rapid Response)

The nurses are all very proficient and friendly. (Hospital at Home)

The nurses were excellent, caring, knowledgeable and nothing was too much trouble. All were a credit to the NHS. (Hospital at Home)

The kindness and the professional people which made me feel a lot safer and at ease. (Rapid Response)

Very impressed with the service provided. Thank you Claire for your assistance and guidance with my catheter, very helpful. (Rapid Response service)

Totally professional nurses- explaining everything - absolute treasures - everyone of them. Wonderful. (Rapid Response service)

Very caring, friendly and look after my husband very well. (Rapid Response service)

Leo, Sarah and Claire have brightened up my day.

The staff were very involved and caring and supportive.

Very kind and extremely helpful. Their help was invaluable.

Everyone has been brilliant, kind and compassionate in this difficult time for us. Anna and Cat were able to answer our questions.

I have had excellent treatment and care from all of your wonderful nurses. May I congratulate you on a superb service.

All the nurses we have seen have been very helpful, attentive and kind.

Staff were kind and understanding at all times.

Your staff were very friendly, efficient and informative. They were always ready to explain any questions we had. Their treatment was always carried out to the highest standards.

All very kind and supportive.

Excellent team, very polite and responsible. I am very pleased with the service I have received.

Very efficient, kind nurses.

Quick response very pleased with all support I've received.

The nurses are professional, friendly and willing to help us anyway they can. I would not be able to manage without their help.

Friendly and caring. After visit my mother always looked comfortable and relaxed.

Good to us, gave us respect and dignity.

Always kind and smile on face.

Very caring, attentive, very helpful and polite I am gratefuly truly.

The care provided has been fantastic and the attention to detail by the staff is good.

Staff very attentive, always answered phone, never made me feel rushed.

Lots of helpful advice with other services available. Also, very reassuring and friendly.

Every contact was friendly, very, very helpful and everyone had an excellent knowledge of my condition. Sincere thanks.

Every nurse was very professional, lovely, friendly and gave me all the information I needed. I couldn't have asked for better care.

The nurse was so very kind and patient. He explained everything he was doing and discussed future care. Was really kind to my mother, aged 90.

The very best thing was how extremely kind they all were.

Nurses all very pleasant, helpful and well trained.

Extremely efficient, bright and cheerful. Reassuring.

Lovely nurses - always kept me informed and answered my questions.

Very informative and very kind.

Reliable and professional staff- can't fault them. At home care way better than hospital. Knowledgeable and efficient.

Staff always cheerful and nothing is too much trouble. Very grateful for everything.

Friendly, efficient, reassuring, professional and how wonderful it was to have it in the home.

Marvellous people, never had that much attention. Very caring.

Found the team very caring. Informative and made Mum feel calm.

So caring & understanding and put my mind at rest.

Having use of the service has made me feel much happier.

Staff very attentive, always answered phone, never made me feel rushed

Made me feel comfortable and at ease.

They were very efficient, friendly and explained to us exactly what was happening, why they had made the decision of what was to be done.

Everyone has give excellent service in a friendly manner.

Very grateful, all was very kind and supportive. Great service.

Staff were very kind and helped with everything.

The nurses who visited were lovely and helped every day.

Nice people to talk to - makes me feel better after visit.

The nurses were all polite, cheerful and helpful.

The support from Rapid Response has been fantastic. They are very responsive and supportive.

They have all be really good too me. They have helped and supported me to keep my independence.

Every member of the Rapid Response team were extremely polite, helpful and very friendly. Always having a smile. Kept us fully informed and put us at ease. Very professional at all times. We are very grateful.

The nurses were very polite and hard working. They answered all our questions with great answers and were honest.

Very grateful to all the team in the support they gave my mother.

Nurses did everything required and were very appreciated at a time when help was much needed.

Tonbridge Rapid Response stepped into to help care for our Dad, they were responsive to our father's needs.

Brilliant people and service, helped me a lot. thank you not enough.

The team were reliable, helpful and friendly. They were caring and always available.

The experience was very smooth, the nurses were very helpful and polite.

My wife and I were overwhelmed by the kindness and friendship of all the staff who visited us. We thank them all - Johanna, Roxy, Jackie, Annamarie and Kate.

The service was amazing and couldn't be faulted.

Excellent services. Nurses very pleasant and helpful.

Excellent service, extremely happy with staff. They are all very polite and it was uplifting to have their visit.

Absolutely wonderful service. I was very well cared for.

Staff were very kind considerate, patient and very understanding of my mother's care needs.

You were there in my hour of need. Thank you so very much.

All the nurses were very kind and professional.

Everyone was caring and patient.

The nurses were very kind and helpful.

Godsend without your service we wouldn't have been able to cope.

Staff are very kind, respectful and supportive. Thank you all.

The service has been amazing. To receive treatment at home has helped me enormously and staff are incredible. Thank you.

Everyone that visited was very kind, hardworking and respectful. We all say thank you.

Everyone has been very professional, kind, patient, caring and willing to speak to us and listen to our concerns.

kind, respectful and extremely supportive.

All I am is thankful, the service was very helpful, without your help and assistant, I don't know how we can cope.

Staff are very good. Always inform and update. (Home First service)

My daughter said it was a fantastic services. All nurses and doctors were amazing, giving very good advice. (Home First service)

The staff was lovely, kind and supportive. Night time RN was so reassuring. A very helpful service.

Extremely caring, happy and a joy to spend time with. Made coming home from hospital all the more happy. Two very delightful people.

They were very good, supportive and understanding to my needs.

Rapid Response team was very helpful with my mother. Very reassuring that this support is so quickly available in times of crisis.

Satisfied with the service. Reassured by not needing to go to acute hospital.

Just so thankful forthe service. Had been going to the G.P. dad's GP and mine for help. It wasn't until the referral was made to Rapid that it all moved forward.

Thank you to all you lovely people.

Rapid really helped, were amazing in a situation where we weren't qualified. I didn't know what to do- he wouldn't go to hospital- we just needed help. In dad's situation not only did they support him, they supported us as well.

Always there when we needed you. A life line when we needed a start with help.

I really don't think the Rapid Response service can be improved. It's first class and every member of the team has gone above and beyond. A heartfelt thanks to all.

Very happy with the service provided to us. Your staff are fantastic. Look after them.

Everything has been first class, cannot fault your service.

All the staff that have visited the home have been caring, attentive, friendly and extremely professional.

Perfect service.

They are always quick to come out and assist my wife. They always friendly and helpful, treating both me and my wife with respect.

We were so impressed with their service. Checking my needs before everything else. Way beyond my expectations. Truly brilliant.

Kind and cheerful.

I have been so impressed by the quality of care. Thank you all so much.

These are my dads words; he would highly recommend Rapid Response. They made me feel very safe, in my own home the way they all looked after me,a wonderful team of people very good at what they do.

I have been very impressed with how efficiently this service has been run.

Feel supported, they know what they are doing.

I just could not fault your service. Everyone that has come to take of my needs has been friendly and very professional.

Very polite and professional.