Heart Failure Nursing Service

Very satisfied with support given consequently felt less vulnerable. Helped me to be positive.

Very helpful, explains what is happening. Asked good questions, involved in what is happening. Daughter phoned to speak to nurse, very helpful.

The nurse demonstrated experience and confidence that boosted my confidence in the future management of my condition.

At first I was very nervous, but then the nurse made me feel comfortable and at ease. The nervousness soon went away, I then found it easy to talk about my condition. I feel they are doing their best for me.

Very helpful, explains what is happening. Asked good questions, involved in what is happening. Daughter phoned to speak to nurse, very helpful.

Clear information given in a friendly way.

1st class service, very friendly.

I was given first class treatment and care and cannot thank you enough.

Could not have been treated better.

Care given was first rate and explained fully. All avenues for possible improvement were taken.

Congratulations NHS. I couldn't have kinder or more professional guidance and support which gives me the confidence to live as normal a life as possible.

I am extremely pleased with the service I have received. I consider it first class and give it 100%.

I feel as if I am in safe hands.

I felt very comfortable with the nurse. Also I wasn't embarrassed to ask questions.

Excellent care and attention to my needs. Very friendly.

Information was always available. A great personal service. Supportive.

Every member of the Nursing Team that cared for me after my stroke were very helpful, caring and I felt nothing was too much trouble for them which made me feel at ease.

I don't know what I would have done without the cardiac nurse. She monitored my condition and drugs , blood pressure, ordered blood tests; she is excellent.

As a heart failure patient I find it very useful to attend clinic. An extra check on my well being.

We were treated with respect and consideration.

Excellent care and attention from knowledgeable and committed staff over a long period. High quality service.

Very well organised service with clear and concise communication from nurse Rachel, as well as her client centred amiable approach. Clinic easy to access.

My care and treatment are completely adequate. I am frequently seen and reviewed. I could not ask for any better treatment.

Treated promptly, professionally but friendly. Listened to, explanation and discussion so I fully understand my condition.

Faye is a constant source of reassurance and nothing is too much trouble for her. I am seriously limited in getting about and she keeps my feet on the ground and not to expect to do too much too soon.

Provided help and reassurance in time of need. Caring and reliable.

Always punctual and extremely caring. The nurse always makes me feel settled and discusses all aspects of my condition and treatment.

Explanation of my condition and the relevant treatment was exceptionally clear and to the point. Also a genuinely warm welcome.

A caring response from all staff with knowledgeable decisions taken to promote my health.

Very pleased with the thorough care given and being given extra care and reassurance.

I am receiving really excellent care from Rachel. She has made amazing improvements to my overall health and fitness with her expertise monitoring my medication etc., and I am feeling very much better again.

Excellent services . Great nursing care. Very detailed and clear information.

Rachel has been very kind, friendly and supportive. I feel that I could ring her anytime and not be a burden.

The support has been invaluable. I am able to ask any question re my case and have confidence that I am receiving the best treatment thanks to my nurse Katie.

I felt the service I received was second to none. I always looked forward to Carolyn's visits, as I felt so at ease and know she would be able to answer all my queries.

Both nurses who have attended me have given me wonderful care and are very receptive to anything I have to say. Lovely people.

I think this is an excellent service, seeing older people with heart failure in their own homes. Nothing seems to be too much trouble, the nurses are kind and caring, it is nice to be able to talk to someone on the phone who knows what the problems are. It's an excellent service.

My nurse was attentive, comunicated well, explained my condition with great care and used simple terms. She is excellent and I look forward to being under her care.

My mother was treated with great dignity and respect. We were amazed at how the situation was assessed and help was given within a day of this visit and are very thankful for this.

Jacqui was very good, helpful and gave me time to explain things - she was very patient.

Considerate care and attention and not far to travel.

Exceptionally good service - most reassuring.

Someone to talk to who listens with caring responses.

Good service on time and approaciable service.

Support has been invaluable.

The nurse who dealt with me was obviously highly qualified and competent, friendly and showing real concern for my conditions. Her suggestions for managing it was detailed and expressed with great clarity, together with appropriate recommendeations for amendment to my medication. (Sevenoaks)

The nurse was very thorough, patient and understanding. (Maidsotne)