Heart Failure Nursing Service

Service right the way through treatment has been excellent, I can't fault the treatment and care I have had.

It gave me security in that I hadn't been forgotten and the ability to ask as many questions as I needed in a comfortable environment. In addition, it has been reassuring to learn blood pressure etc is where it should be without having to visit the GP or even having to go the the A&E Dept when in doubt about something.

I was looked after well and was treated properly. Very useful for my health. Very happy.

(Staff name) is always willing to explain everything really well - the support I have received is excellent and I would recommend this service to friends and family.

The service treats you as an individual. Staff listen to you, they are contactable and always return calls.

(Staff name) is a fantastic listener. (Staff name) gives great advise and support. Thank you everyone for your help.

The district nurses were very good. Better than very good awesome. (Staff) name is very suportive. It was the most enjoyable appointment we havd to go to. I am worried that (staff name) will retire. I do not want to lose this service and (staff name).

The specialist nurse is very attentive, understanding and helpful. Her care and attention has helped improve my confidence.

I’m so happy to see the doctor (staff name) as she is very professional and she has a very good attitude.

Always very professional; turns up on time, pleasant, answers questions you my have, they will liaise with you and your doctor.

Communication betwwen my cardiac nurse, (staff name) and GP is extremly good. I receive copies off all the correspondence which if find very helpful. Helped me to have a discussion with a really good listener in (staff name). She took the time to let me talk about my problems.

The care given by the heart nurse is amazing. So much care and consideration is given.

I was listened to. (Staff name) has taken me for who I am and she is just wonderful.

(Staff name) is very professional. Very knowledgeable and reliable. She explains things very carefully.

The service was friendly and relaxed and everything was explained in a professional but understandable way.

This is an excellent service. Extremely caring people help to reassure patient constantly. I personally felt very safe under the care plan.

Good friendly nurse; I feel comfortable in her care.

Nurse was very considerate and knowledgeable, and thorough in what she did.

Staff so caring and efficient. She takes time to listen and has helped me tremendously.

(Staff name) is very supportive. I know I can ring her if I have any concerns or problems. Very understanding and kind.

Can't fault the treatment that I have received. Very easy going and I have had no problems.

Very happy with the care and consideration.

(Staff name) and her colleague were kind and sympathetic and made me feel that it wasn't just a job and that they really cared about helping me with my heart problems.

Efficient, knowledgeable, professional. Explains in detail and in a language of a lay-person. Very sympathetic.

Relaxed, Helpful and informative.

Hopefully nobody I know will ever get heart failure but if they do they'll be in good hands with the nurses in the heart failure service.

Nurse couldn't have been more understanding or helpful.

Kindness, making things easy to understand. Helpful. Pleasant to talk to. All questions answered.

Having individualised focus has help me to think proactivety & positive about my illness I have felt fully involved in process of managing my health it has stopped the panic and fear.

Very pleased with the thorough investigation of my problems and action taken which had positive results

I have been very satified with the treatment I have receved over the past months and witout it im sure I wouldnt be here today .

The service have been tailored to my needs specifically and has given a focus to me carrying goals and the trainer has been positive and encouraging at all times answering any queries etc.

The expertise and kindness of your specialist nurse is excellent.

Should anyone need this service I can very highly recommend it. Everyone is so nice and approachable, very friendly.

All excellent professionals from the Ashford cardio ward where my treatment carried out and full support of nurses aftercare.

Very satisfied with the service received today. The information given to me was helpful and reassuring. I look forward to seeing the results of my new medication and the effects of the changes made.

The staff have all been professional, efficient and friendly on every occasion.

Very satisfied with support given consequently felt less vulnerable. Helped me to be positive.

Very helpful, explains what is happening. Asked good questions, involved in what is happening. Daughter phoned to speak to nurse, very helpful.

The nurse demonstrated experience and confidence that boosted my confidence in the future management of my condition.

A caring response from all staff with knowledgeable decisions taken to promote my health.

Very pleased with the thorough care given and being given extra care and reassurance.