Heart Failure Nursing Service

Friendly, professional, explanatory, helpful and caring.

The care was 100%. I received regular reviews at the clinic and calls too. Positive med changes all in all super service. Top guy.

Kirsty is extremely helpful, friendly and informative. Kirsty explained everything to me in great detail explained.

Always very friendly and feel very comfortable around Sue and all the nurses and in the clinic.

She is just brilliant; she is a star. Her approached to me is brilliant. She treats me well. Its a treat to have her looking after me. Very good indeed. So thorough. Goes over and beyond. Nothing is too much trouble.

Kate is so aware and thoughtful, she follows things through. She is very understanding, so caring. We are so pleased to have this service.

She has explained everything very clearly. All has been put in place. She is a very nice and kind person. I have been under this service in the past and I have already been so very well looked after. Thank you.

Pleasant, helpful and professional staff.

On time, very helpful and informative. Took time to answer all questions.

Francesca is very straight forward and explained things clearly, nice and easy, personally happy.

I have no complaints. She keeps in touch with me. If I need anything I call the team and my call is return promptly. I trust her. I find it very good indeed.

Staff absolutely excellent in advice, treatment and care, making it comforting that professionals are affording a great service.

Very kind, polite. She made me understand everything that I needed to understand. Very good advise and very detailed. So far so good.

The nurse was thorough and knowledgeable and caring.

Carla is very good at her job. She listens and does what she says she will.

The caring is always there when needed plus respect. I couldn't ask for better care.

Carla covers all aspects of my condition and give me a thorough check up when we meet.

Jacqui is kind and friendly and very efficient at carrying out her job. Jacqui listens to me and explains everything in a way I can understand through every step of the way.

Thorough, professional, informative, helpful, reassuring, caring and listened to patient and carer.

Very informative on my condition which puts me at ease and the medical check up every time I go to the clinic.

We left feeling supported after a scary diagnosis. Everything was well explained. Karen was informative and knowledgeable. Thank you.

Cecelia was helpful and has everything in hand.

All in the team are brilliant if Jacqueline isn't in. I am very impressed with the whole team.

Nurse Erna is always really kind and explains things very well. She encourages me to be better.

Always felt that I was being so well looked after.

The nurse understood my problems and concerns; answering all my questions.

Candy was good and pleasant. She is very respectful and aware of my condition.

Jacqui is polite, explains everything in detail and any questions will answer for me or get back to me if she cannot answer at the time.

The service is perfect, there is nothing I would change.

The nurse put me at ease and showed she really cared.

Ann is very thorough, attentive and friendly.

Carla's communication style is very clear. Carla is kind and supportive. Carla always listens to me and contributes to the conversation, she does not talk at me.

Jon he has done his job, kept me informed and seen me, cannot fault him.

I felt comfortable, everything was explained very well, my questions were answered.

Sue is very professional, very sympathetic and very knowledgeable.

The nurse was excellent and everything explained fully.

Jacqueline and the whole team were professional, attentive and informative.

Nurse Rachel was wonderful, kind, unhurried and willing to answer all the random questions I have been worried about. Very efficient and reassuring.

The service has been very professional throughout and caring.

Ann is excellent. So professional. Sorted me out very quickly, so on the ball. If I could give her a medal it would be gold.

If it had not been for Fran I would be at a loss. Fran has dealt with everything, she has been 100% brilliant.

I could not of been in more safer pair of hands. My nurse always was very supportive and returned my calls whenever I called in with a query. I cannot thank the NHS enough for saving my life.

Very friendly, extremly helpful, caring and explained to me in detail. Also interested in my health.

Very satisfactory. I'm very happy. I turned up late but she still saw me. Carla was very good. I felt at all times that I was in good hands.

The nurse gave me clear information and took time and trouble to give me attention.

Gave plenty of information concerning Dad. Well explained and one to one was excellent.

Cecilia is very knowledgeable and caring and friendly.

Excellent - I dont know what we would have done without this serivce. Kate is super. To have someone on hand to answer any of our questions. We are very luck to live in this area and have the serivce that we have. Thank you.

Rowena was very pleasant and put my mind at ease by answering all my queries.

My condition was explained thoroughly and I felt supported.

I have met with this lovely young nurse a couple of times and also had quite a few phone calls. She is very nice and I am so happy to have her in my life. I feel very well looked after. Thank you.

Friendly, approachable nurse who explained the problems at a level I could understand, answering any questions that I asked.

The nurse was very pleasant, friendly, knowledgeable, efficient and effective. All my questions were answered fully and understandably.

Karen was polite, courteous and explained her reasons for proposing change of medication.

Katie was very informative and made us feel relaxed. She was kind and considerate.

Jon is always on the ball. Jon sorted my meds out and he always gets back to me when he says he will. Jon is an all round caring person.

Nurse Erna is always very kind and explains things very well. She encourages me to be better.

Jacqueline is excellent, she is caring nurse and full of helpfulness. This department is marvellous and Jacqueline is very informative.

Appointment on time. very clear explanation and over all a first class service. Very happy with Carla.

She answered all my question. Everyone has been extremely helpful. My new meds that I received whilst in hospital have been fully explained to me. Fantastic service overall.

Karen is just brilliant; so knowledgeable & helpful. 10/10.

Top nurse and very respectable. She is super, I have nothing but high regard for her. Excellent service that I get from Mel. If I won the lottery I would treat you all. Such a brilliant service.

Service right the way through treatment has been excellent, I can't fault the treatment and care I have had.

It gave me security in that I hadn't been forgotten and the ability to ask as many questions as I needed in a comfortable environment. In addition, it has been reassuring to learn blood pressure etc is where it should be without having to visit the GP or even having to go the the A&E Dept when in doubt about something.

I was looked after well and was treated properly. Very useful for my health. Very happy.

(Staff name) is always willing to explain everything really well - the support I have received is excellent and I would recommend this service to friends and family.

The service treats you as an individual. Staff listen to you, they are contactable and always return calls.

(Staff name) is a fantastic listener. (Staff name) gives great advise and support. Thank you everyone for your help.

The district nurses were very good. Better than very good awesome. (Staff) name is very suportive. It was the most enjoyable appointment we havd to go to. I am worried that (staff name) will retire. I do not want to lose this service and (staff name).

The specialist nurse is very attentive, understanding and helpful. Her care and attention has helped improve my confidence.

I’m so happy to see the doctor (staff name) as she is very professional and she has a very good attitude.

Always very professional; turns up on time, pleasant, answers questions you my have, they will liaise with you and your doctor.

Communication betwwen my cardiac nurse, (staff name) and GP is extremly good. I receive copies off all the correspondence which if find very helpful. Helped me to have a discussion with a really good listener in (staff name). She took the time to let me talk about my problems.

The care given by the heart nurse is amazing. So much care and consideration is given.

I was listened to. (Staff name) has taken me for who I am and she is just wonderful.

(Staff name) is very professional. Very knowledgeable and reliable. She explains things very carefully.

The service was friendly and relaxed and everything was explained in a professional but understandable way.

This is an excellent service. Extremely caring people help to reassure patient constantly. I personally felt very safe under the care plan.

Good friendly nurse; I feel comfortable in her care.

Nurse was very considerate and knowledgeable, and thorough in what she did.

Staff so caring and efficient. She takes time to listen and has helped me tremendously.

(Staff name) is very supportive. I know I can ring her if I have any concerns or problems. Very understanding and kind.

Can't fault the treatment that I have received. Very easy going and I have had no problems.

Very happy with the care and consideration.

(Staff name) and her colleague were kind and sympathetic and made me feel that it wasn't just a job and that they really cared about helping me with my heart problems.

Efficient, knowledgeable, professional. Explains in detail and in a language of a lay-person. Very sympathetic.

Relaxed, Helpful and informative.

Hopefully nobody I know will ever get heart failure but if they do they'll be in good hands with the nurses in the heart failure service.

Nurse couldn't have been more understanding or helpful.

Kindness, making things easy to understand. Helpful. Pleasant to talk to. All questions answered.

Having individualised focus has help me to think proactivety & positive about my illness I have felt fully involved in process of managing my health it has stopped the panic and fear.

Very pleased with the thorough investigation of my problems and action taken which had positive results

I have been very satified with the treatment I have receved over the past months and witout it im sure I wouldnt be here today .

The service have been tailored to my needs specifically and has given a focus to me carrying goals and the trainer has been positive and encouraging at all times answering any queries etc.

The expertise and kindness of your specialist nurse is excellent.

Should anyone need this service I can very highly recommend it. Everyone is so nice and approachable, very friendly.

All excellent professionals from the Ashford cardio ward where my treatment carried out and full support of nurses aftercare.

Very satisfied with the service received today. The information given to me was helpful and reassuring. I look forward to seeing the results of my new medication and the effects of the changes made.

The staff have all been professional, efficient and friendly on every occasion.

Very satisfied with support given consequently felt less vulnerable. Helped me to be positive.

Very helpful, explains what is happening. Asked good questions, involved in what is happening. Daughter phoned to speak to nurse, very helpful.

The nurse demonstrated experience and confidence that boosted my confidence in the future management of my condition.

A caring response from all staff with knowledgeable decisions taken to promote my health.

Very pleased with the thorough care given and being given extra care and reassurance.