Heart Failure Nursing Service

Working to improve the holistic care of patients with heart failure.

Contact us

Speak to one of the teams close to you:

Canterbury
0300 123 1412

Dartford, Gravesham and Swanley
0300 123 4449

Dover and Deal
01304 865457

Folkestone
01303 858931

Maidstone and Weald, Sevenoaks, Tonbridge and Tunbridge Wells
01892 839444

Thanet
0300 123 3027

Monday to Friday, 8am to 5pm.

Who we are

We are a community-based team consisting of specialist heart failure nurses, a heart failure nurse and administrative staff.

What we do

We work to improve the holistic care of patients with heart failure, supporting primary care in effectively managing patients diagnosed with heart failure, to reduce hospital admissions and to improve access to palliative and end of life care when necessary. The heart failure specialist nurse works with community matrons, case managers, district nurses, specialist nurses, consultants and GPs; providing clinical advice and support in the community, as well as running clinics at Livingstone Hospital and carrying out home visits.

How do you use this service?

You need to be referred by a GP or healthcare professional to use this service.

Your comments

December 2019
Paddock Wood

(Staff name) is very professional. Very knowledgeable and reliable. She explains things very carefully.

July 2019
Paddock Wood

The service was friendly and relaxed and everything was explained in a professional but understandable way.

July 2019
Thanet

This is an excellent service. Extremely caring people help to reassure patient constantly. I personally felt very safe under the care plan.

July 2019
Paddock Wood

Good friendly nurse; I feel comfortable in her care.

June 2019
Paddock Wood

Nurse was very considerate and knowledgeable, and thorough in what she did.

June 2019
Thanet

Staff so caring and efficient. She takes time to listen and has helped me tremendously.

February 2019
Thanet

(Staff name) is very supportive. I know I can ring her if I have any concerns or problems. Very understanding and kind.

February 2019
Ashford

Can't fault the treatment that I have received. Very easy going and I have had no problems.

February 2019
Sevenoaks

Very happy with the care and consideration.

February 2019
Canterbury East

(Staff name) and her colleague were kind and sympathetic and made me feel that it wasn't just a job and that they really cared about helping me with my heart problems.

January 2019
Maidstone

Efficient, knowledgeable, professional. Explains in detail and in a language of a lay-person. Very sympathetic.

January 2019
Ashford

Relaxed, Helpful and informative.

January 2019
Sevenoaks

Hopefully nobody I know will ever get heart failure but if they do they'll be in good hands with the nurses in the heart failure service.

January 2019
Sevenoaks

Nurse couldn't have been more understanding or helpful.

June 2018
Maidstone

Kindness, making things easy to understand. Helpful. Pleasant to talk to. All questions answered.

June 2018
Sevenoaks

Having individualised focus has help me to think proactivety & positive about my illness I have felt fully involved in process of managing my health it has stopped the panic and fear.

June 2018
Canterbury East

Very pleased with the thorough investigation of my problems and action taken which had positive results

May 2018
Faversham

I have been very satified with the treatment I have receved over the past months and witout it im sure I wouldnt be here today .

May 2018
Thanet

The service have been tailored to my needs specifically and has given a focus to me carrying goals and the trainer has been positive and encouraging at all times answering any queries etc.

May 2018
Canterbury East

The expertise and kindness of your specialist nurse is excellent.

May 2018
Herne Bay

Should anyone need this service I can very highly recommend it. Everyone is so nice and approachable, very friendly.

April 2018
Dover

All excellent professionals from the Ashford cardio ward where my treatment carried out and full support of nurses aftercare.

April 2018
Maidstone

Very satisfied with the service received today. The information given to me was helpful and reassuring. I look forward to seeing the results of my new medication and the effects of the changes made.

March 2018
Canterbury

The staff have all been professional, efficient and friendly on every occasion.

February 2018
Thanet

Very satisfied with support given consequently felt less vulnerable. Helped me to be positive.

January 2018
Maidstone

Very helpful, explains what is happening. Asked good questions, involved in what is happening. Daughter phoned to speak to nurse, very helpful.

February 2018
Thanet

The nurse demonstrated experience and confidence that boosted my confidence in the future management of my condition.

December 2016
Thanet

A caring response from all staff with knowledgeable decisions taken to promote my health.

December 2016
Maidstone

Very pleased with the thorough care given and being given extra care and reassurance.