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Community Rehabilitation Team

Assessing and helping patients achieve maximum independence in daily living activities, improve memory, concentration and ability to solve problems.

Contact us

Contact one of the teams from Monday to Friday, 8am to 5pm:

0300 7900 389

For the rapid response in east Kent, please see the Acute Response Team page.

For the Rapid Response Service in west Kent, please see the Rapid Response page.

Who we are

We are a multi-disciplinary team that includes occupational therapists, physiotherapists and therapy assistants. We work within Community Hospitals, patients’ homes and rehabilitation groups to ensure effective discharge planning and a seamless rehabilitation pathway.  We provide holistic assessment of patients’ needs and help patients achieve maximum independence in daily living activities and improved well-being.

We also have speech and language therapists and stroke specialist nurses for east Kent teams only.

What we do

We provide short-term rehabilitation to enable patients, where possible, to remain in the community rather than be admitted to hospital or long-term care, and to live as independently as possible.  We have close links with Acute Hospitals to ensure patients are able to continue their rehabilitation in the community following discharge from hospital.

The team can assess for and provide suitable equipment and home adaptations to increase independence.  We assess and devise individual exercise programmes to improve muscle strength, mobility and balance.  Our treatment plans are based on patient-centred goals which are aimed at improving patients’ ability to perform daily activities, such as walking, climbing stairs and self-care.   We give advice and information on issues relating to patient safety and self-management.

We actively involve patients and family/carers in all aspects of care and can assess the need for and refer on to other agencies and professions where necessary.

How do I refer to this service?

Anyone can refer via:

East Kent Local Referral Unit
0300 123 0915

West Kent Local Referral Unit  
0300 123 1950
kcht.LRUwestkent@nhs.net

Monday to Friday, 8am to 10pm

Virtual appointments

We are using a variety of virtual platforms to conduct our appointments, you will be advised which one by your clinician at the point of scheduling your appointment. Please click on the appropriate link below to start your virtual journey.

Read our Virtual appointments for patients page to get the best out of your appointment.

Your comments

September 2021
Canterbury

Excellent from start to finish, I have thoroughly enjoyed my course of care.

September 2021
Folkestone

All the staff so kind and professional. Discussed what options were available. Very good service.

September 2021
Thanet

I was treated well, my needs were met with professional, friendly support.

October 2021
Canterbury

Elaine is excellent in her role and makes you feel as though you can succeed.

October 2021
Folkestone

Staff are patient and chatty with me.

October 2021
Thanet

Has given me the confidence I needed and because she was friendly and kind it made me more at ease.

June 2021
Ashford

I really needed help and advice as things have deteriorated for me significantly and without the care I received from you all things would be far more stressful.

June 2021
Canterbury

It has been lovely to interact with my support worker, who has always listened to me and given me sound advice.

June 2021
Thanet

Had a very helpful member of your team who has helped me greatly with exercises and equipment.

June 2021
Deal

Barry showed great care and offered realistic support that was easy to understand.

July 2021
Canterbury

My support worker has given me confidence and support, and has been extremely helpful and I have enjoyed her visits very much.

July 2021
Thanet

Felt very supported by all staff that was involved in my rehab.

July 2021
Canterbury

Paula was always on time and with a smile. Lisa the physiotherapist took time with me.

August 2021
Thanet

Sharon listened to me and made me feel comfortable.

August 2021
Canterbury

Katie was prompt, professional and helpful - with a pleasant manner.

August 2021
Deal

Listened to and acted upon.

March 2021
Thanet

I am a very anxious lady but they made me feel safe and encouraged me.

March 2021
Ashford

Good communication and very supportive staff, reliable.

April 2021
Canterbury

Hazel and Amber have been very helpful and supportive. It has made life quite pleasant.

April 2021
Thanet

Feel I can talk to people who know their stuff and are straight with me.

April 2021
Ashford

The service was very good, cannot fault the care given.

April 2021
Deal

I feel I have been helped a lot. I have received a very good service.

May 2021
Canterbury

Very prompt, extremely helpful with suggestions and follow up. Excellent service overall.

May 2021
Deal

Has helped me no end with the support I have received.

May 2021
Thanet

Really impressed with every thing that has been done and the speed of the service.

January 2021
Thanet

I was always encouraged, in a positive way. The support worker was friendly and made me feel relaxed which helped me get the most out of our sessions.

January 2021
Deal

Therapist was always very easy to talk to and easy ask questions

January 2021
Folkestone

Caroline and Holly were extremely caring, kind, initiated social services, I was amazed how kind they were.

February 2021
Ashford

Felt comfortable with all the staff, they were very friendly and approachable and helped build my confidence.

February 2021
Deal

I feel confident that all concerns and queries are understood.

February 2021
Thanet

Very pleased with the service, Fiona, Caroline and especially Sharon, have encouraged me to be motivated.

February 2021
Canterbury

I felt very well looked after and listened to.

February 2021
Folkestone

They helped my wife with specialist equipment, Fran and Fern were fantastic. It was exemplary.

March 2021
Canterbury

After my nasty fall I didn't think I would get over it, but with Barbara supporting me it has helped me immensely.

March 2021
Deal

Emma physio most delightful person and vey helpful.

October 2020
Thanet

Always asked me what my goals were and at the end of every visit asked if I had any questions.

October 2020
Deal

Staff very communicative and very helpful. Speech therapist very good and helpful .

October 2020
Ashford

I have gained a lot of confidence, with walking both indoor and outdoor.

November 2020
Folkestone

Clare has been very kind and has helped me with all my concerns.

November 2020
Canterbury

I feel the treatment built up my strength and confidence.

November 2020
Thanet

Very friendly encouraging and helped improve my confidence.

December 2020
Ashford

Bronte is kind, caring and encouraging throughout the treatment I received.

December 2020
Canterbury

Your service has ben excellent and has helped me get my confidence back and made me happier.

December 2020
Thanet

Always taken time to explain things.

January 2021
Canterbury

Kindly compassion efficient service, which has had a positive impact on me.

July 2020
Folkestone

I would just like to express my heartfelt thanks to the team. They are a credit to the NHS.

August 2020
Thanet

Sharon and Mandy, rehab support workers and Fiona, physio were very helpful , kind and caring. Made me feel comfortable after being ill for a long time and had patience and understanding . Made physio enjoyable and beneficial .

August 2020
Deal

I could not be more pleased as has given me the option of not being bedbound and able to have family visit me in a chair.

August 2020
Folkestone

Beverley went above and beyond to ensure my mother was safe and happy. Before her input we thought mum would need to go into a care home.

September 2020
Ashford

Thank you all for the support over the weeks as now I have not fallen for a while as feel stronger.

September 2020
Thanet

From beginning of input from the nurses and carers through to physio, everyone was caring and helpful.

September 2020
Canterbury

Frances has been a great help with advice, support and rehabilitation exercise.

September 2020
Ashford

Very happy with team performance and benefited from advise and provision of equipment. Pleased overall with service provided.

October 2020
Canterbury

Lynsey identifies my needs very quickly and came up with a plan to help me, which made me feel more confident about my health and wellbeing and being able to remain independent.

June 2020
Rapid Response Team - Canterbury

A tremedous service. Everyone was so helful and caring. Made an awful time more bearable, thank you so much.

June 2020
Rehabilitation Team - Thanet

Very friendly, made me feel safe and was able to be indpendent in my own home.

June 2020
Rapid Response Team - Ashford

Helped me with equipment and personal care needs. Staff have been so kind and patience.

April 2020
Rehabilitation Team - Canterbury

Consideration always given to privacy and ability in movement. I have been seen by (staff name) who was extremely helpful always caring. Always kind, considerate and helpful.

April 2020
Rehabilitation Team - Canterbury

(Staff bame) explained lots of things to me. It was very clear, she gave lots of time for me. She was very kind. She wrote things out for me, left information with me. She was really clear and very kind. She always gave me the time I needed. It was all very useful. She was very very kind.

April 2020
Rapid Response - Deal

An excellent service that I did not realise was out there. I would definately recommend this team to anyone I meet in the same situation.

March 2020
Shepway

Super efficient and professional service by everyone involved especially the occupational nurse (staff name). The bath hoist arrived quite quickly and it's fantastic! Wish I'd known about it years ago. Thank you so much.

March 2020
Canterbury

Exellent by all physio. Great observation. It was through (staff name) that my speech was spotted and then I had MRI scan (clear). Very thankful to him. This unit needs to continue.

March 2020
Dover/Deal

People who answer the phone are helpful. I wouldn't be alive if it weren't for the NHS.

February 2020
Thanet

Physio staff were very helpful and encouraged me to walk.

February 2020
Canterbury

I couldn't belive how soon and how well the different professionals supporting and caring for you in the community work well together. We cannot belive how kind and helpful these people are.

February 2020
Dover/Deal

You are all absolutely amazing. Can't praise you enough - wouldn't have got there without you.

February 2020
Ashford

It takes worries away about being on your own. All the staffs are kind and friendly.

February 2020
Canterbury

We can not believe how kind and helpful these people are! I couldn't believe how soon and how well the different professionals came to our aid.

February 2020
Thanet

Physio team were outstanding . Very encouraging and helped me gain confidence to be able to walk again.

February 2020
 Dover/Deal

We' ve had extremely good service and help. I thought something, but was proved wrong ie I didn't think a chair raise would be any help to me, but I tried it and I have found it very helpful. I feel I have had an exellent service, and I have been surprised about how good the service has been.

January 2020
Ashford

Friendly, good advice given, all very positive, felt much happier after the visit.

January 2020
Whitstable

I would like to thank all the staff who have helped (patient's name) in the last few years here at Herne bay,local GP, trenton memory clinic, doctor (name) and all the staff we have met and those we havent met who work behind the scenes.

January 2020
Shepway

So kind and caring. Made me feel at ease immediately.

January 2020
Thanet

I have had 1st class treatment from (staff names), they gave me confidence to walk again. Without them I would still be bed bound. I'm forever grateful for their experience and knowledge.

December 2019
Canterbury

The lady that attended my mum at home was kind, caring and compassionate to mum's needs. She offered advice verbally and also left us some leaflets. (Staff name) explained things to mum clearly.

December 2019
Canterbury

I found my physio most helpful after a fall in the QEQM Hospital and fracturing my femur. (Staff name), from the Herne Bay Care Team could not have been more helpful and encouraging to build up my confidence again.

December 2019
Canterbury

(Staff name) was full of information and extremely polite and caring. She was very supportive of needs and situation, offering lots of help and advice. We both felt extremely supported by her calm approach.

July 2019
Ashford

Couldn't do enough for me and always very helpful could not have had better treatment.

July 2019
Whitstable

I feel confident I can ring and get answers when needed.

July 2019
(Rehabilitation Unit) - Whitstable

All the team are so positive it has given me a lot of confidence.

July 2019
Thanet

Lady was very kind and helped me understand everything. I felt relaxed with her. (Stroke Team)

July 2019
Ashford

Patience and kindness. (Stroke Team)

June 2019
Dover/Deal

Very satisfied with our service. Aupport workers and nurses fantastic.

June 2019
Thanet

There is no room for improvement. 

June 2019
Ashford

Just brilliant service, no complaints what so ever.

June 2019
Ashford

I cannot think of anywhere better to go for rehabilitation following my stroke. Wonderful caring staff. (Stroke team)

June 2019
Canterbury

Polite, professional, courteous, informative.

February 2019
Thanet

All staff so good and helpful and i've never had so much help since discovering your team.

February 2019
Coxheath

Professional caring attitude that has really heed improve my mobility .

February 2019
Whitstable

The ICT team have been very well organised and the girls have been very encouraging, very inclusive with what was said and done.

February 2019
Canterbury

The service I received was second to none and I'm very thankful for the help I have received. (Stroke Team)

February 2019
Tonbridge

Very helpful suggestions - brilliant equipment has made a great difference to my everyday life.

January 2019
Stroke Team - Canterbury

Staff were always courteous, understanding and patient. Their guidance extremely relevant. I was left in no doubt the standards I should strive for, but always in a friendly way. My only regret is that I did not come under their care months earlier. 

January 2019
Tonbridge

I have had excellent care by the physio team and I am lucky to have been included in this Service (which I did not know was available). I am convinced this high level of after care is necessary for the community. 

January 2019
Canterbury

Support worker was extremely confident, caring and empathetic and I improved immensely with her help. I was sorry when my 6 weeks came to an end. 

January 2019
Canterbury

Everyone takes care to consider needs and pay great attention to detail. Excellent.

January 2019
Shepway

Your physiotherapist and and speech therapist were both nice and helped me when I felt scared about having Parkinsons.

January 2019
Whitstable

I think its a first class service without a doubt. (Staff name) has been coming to my house to get me working again with balance exercise and walking with frame. 

January 2019
(Rehabilitation Unit) - Whitstable

It was friendly and helped our mobility. Also we met other people who had suffered from Parkinson's disease and were able to discuss how it affects us in the day to day coping. 

January 2019
Stroke Team - Canterbury

The team is excellent, professional and helpful. They were very supportive and provided a lot of advice and counsel.

January 2019
Dover/Deal

I feel the service I have from ICT has been exceptional. They have given me the confidence to achieve my goal. No further improvement is needed.

January 2019
Ashford

I have been so grateful of being accepted in this wonderful place. Thanks to all of you.

January 2019
Ashford

Complete attention, care and understanding from the team. Happy in good hands and given 100% care.

January 2019
Canterbury

So helpful and caring. I've been following all the advice and I am really pleased with my progress and she's been brilliant. I can do so many more things again now and I am getting my confidence back. 

June 2018
Thanet

Fantastic service. Would not have managed with the girls. Everyone cheerful and attentive. (Acute Response Team)

June 2018
Coxheath

Very pleasant, helpful member of staff, who went out of her way to fulfil our needs.

June 2018
Thanet

All the staff have been very kind and patient. Exercises given very very effective and marvellous.

May 2018
Whitstable

The staff are encouraging and challenging the class is friendly the exercises are out standing have really helped me. (Rehab unit)

May 2018
Shepway

They are very professional, very caring, very knowledgeable and generally fantastic.

May 2018
Canterbury

I have been treated with kindness and compassion on every visit.

May 2018
Dover/Deal

Extremely pleased with all the input and support I have received with intermediate care team.

May 2018
Ashford

Courteous, professional and supportive care.

May 2018
Ashford

We cannot thank the staff at Westview enough for giving mom the best chance to get back home and to lead as normal life as possible in the circumstances.

April 2018
Tonbridge

As it was my husband that was taken ill, I found all the help that I was given at a very upsetting time was a great comfort to me and my husband. So many thanks to all the team.

April 2018
Canterbury

The service was fast and efficient. The physio was a delight; empathic, informative and very helpful. She encouaged me to help myself as well as giving me lots of help.

April 2018
Thanet

Excellent, fantastic, cannot fault anything. Staff all very approachable. Made us feel comfortable. Everything has been explained and everything the staff did for me was explained as they were doing it. (Acute Response Team)

April 2018
Whitstable

It's very local to me and I feel I have been given a life line to hang onto. l will really miss my class when it's finished. (Rehab Unit)

March 2018
Coxheath

I have had the most wonderful care and encouragement from all the physiotherapists.

March 2018
Thanet

Everyone has ben very kind. Patient and caring. Shall be sorry to see them leave. (Stroke Team)

March 2018
Thanet

This is the first time in my life in believed in the NHS. They took care of me, gave me choice. The service is awesome. Really happy with the service. Felt like I was being treated like a private patient. More people need a service like this. (Acute Response Team)

March 2018
Tonbridge

Cannot be faulted. Excellent - very pleasant and helpful.

March 2018
Ashford

Respectful, courteous and kind. Staff helpful at all times and high standard of competence shown throughout .

March 2018
Ashford

My family felt I needed help and the carers have given me confidence to do all care myself. (Acute Response Team)

March 2018
Thanet

The staff made me feel very supported at home.

February 2018
Ashford

I am 100% satisfied with the help I receive including the respect and kindness from the staff they are a very good team.

February 2018
Tonbridge

Extremely good treatment - encouragement - very beneficial.

February 2018
Thanet

This care service has been excellent in all respects. Kindness. Caring. Cheerful. Professional. Thank all of you staff for everything. (Acute Response Team)

February 2018
Thanet

The care I received was excellent. Because all the staff are very caring people and do their upmost to help you have a better quality of life. I personally can't thank everyone enough. (Stroke Team)

February 2018
Canterbury

I was treated with kindness and I felt a lot better afterwards. The lady was cheerful and very helpful.

February 2018
Dover/Deal

The service has been absolutely fantastic to me.

February 2018
Whitstable

When I first came to the balance group I could not believe how helpful and kind the staff were I feei I have benefited extremley by coming. (Rehab Unit)

February 2018
Thanet

Communication and coordination is absolutely first class. (Stroke Team)

January 2018
Canterbury

Great deal of effort has gone into helping me, I couldn't ask for better. Both my wife and I have been impress.

February 2018
Tonbridge

Friendly, competent, thorough, as if I am the only patient they have.

January 2018
Ashford

I was impressed with the care and concern for my welfare.

January 2018
Shepway

They were very professional and helped us a lot.

December 2016
Shepway

You are a wonderful lot, all the work you've done.

December 2016
Maidstone

First class care and attention given by rapid response team and OTs.
Very kind and helpful with suggestions and supplying equipment.

December 2016
Thanet

Service was perfect for my needs at a time when I needed it most.