Acute Response Team (ART)

Contact us

We are available from 8am to 8pm in Thanet and 8am to 9pm in the rest of east Kent.

Contact us via the Local Referral Unit

0300 123 0915
kentchft.ekreferralunit@nhs.net

Who we are

The Acute Response Team (ART) provides short-term health, personal care and rehabilitation support so you can remain in the community.

Home is evidenced to be the best place to recover and regain your independence. Enablement and rehabilitation will be a priority focus in your personalised plan, which will require your active participation for you to regain your optimum level of ability.

The ART will continue to support you until you no longer need our support or until ongoing care has been arranged, for example with social services. We continuously review your care plan and this may mean a change in your personal plan, this may mean your visits decrease or increase as your needs change.

We make sure you and your family and/or carers are involved in your care. Your personal care plan will be created in discussion with you or your nominated advocate.

Appointments are not at set times but morning visits are usually between 8 and 11.30am.

What we do

We provide short term care to:

enable you, where possible, to remain in your home environment. This may include patients who are acutely unwell who would otherwise have required hospital admission or long-term care
enable you to live as independently as possible and support rehabilitation in the community. This may involve other agencies when required
facilitate early supported discharge from hospital.

A range of healthcare professionals may be involved in our care, including:

occupational therapists
physiotherapists
nurses
nurse associates
assistant practitioners
healthcare assistants.

How do you use this service

You must be referred by your GP or another health or social care professional.

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97%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from January to March 2024)

Your comments

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March 2024
Deal

Friendliness made me feel comfortable. Everything was done professionally and to my satisfaction.

February 2024
Thanet

I feel that the care was very personal to me and I felt very respected, everyone is kind to me and very respectful of my wishes.

January 2024
Folkestone

Professionalism, level of care is excellent. Everyone has been so helpful, couldn’t be better.

May 2023
Thanet

Nothing is too much trouble for the carers. Their help means it takes the pressure off family and gives everyone peace of mind, especially husband.

May 2023
Ashford

Everyone has been very helpful, been marvellous. All friendly and approachable.

May 2023
Canterbury

Everyone was friendly and reliable, was very good care and support given.

May 2023
Deal

The compassion shown by the team was exceptional, they judged the mood of the room and acted accordingly even making us laugh at times. Had good knowledge when asked questions and communicated with us all well.

April 2023
Canterbury

Everyone was friendly, reliable and helpful, gave good advice and support.

April 2023
Folkestone

Everyone has been amazing, they are very passionate about their work. Very grateful for all the support.

April 2023
Deal

All staff members that have visited and helped me have been very kind and helpful. I will be sad to see them go.

April 2023
Thanet

All the support workers have been kind, patient and offer choice, they cheer me up when I'm feeling low.

March 2023
Deal

Carers are helpful, thoughtful and very caring.

March 2023
Folkestone

It's been excellent, everyone has been so friendly. I'm so pleased that everyone has helped (patient's name) to keep his dignity, that means a lot.

March 2023
Canterbury

The quality of care for my husband is excellent. The speed which I received help. I can’t fault anything.

March 2023
Thanet

Helped me keep my independence at home. Nice knowing someone is coming to see me and make sure I am ok.

January 2023
Ashford

It’s all very good. All HCA's are amazing.

January 2023
Deal

The staff are all very helpful and making my recovery a lot better with their assistance.

January 2023
Folkestone

They are all so lovely and helpful.

January 2023
Thanet

Everyone is amazing, I cannot fault any part of the care. Everyone is very friendly and chatty. Always turn up and nothing is too much effort.

December 2022
Ashford

All of it, everybody is very helpful and caring.

December 2022
Deal

The care mum is given is outstanding and the knowledge and the support which is given to us by the HCP.

December 2022
Thanet

Lovely team and willing to support and help.

December 2022
Canterbury

The carers are brilliant, all of them. I am very pleased with all of them. I think you do a marvellous job, I have no complaints.

December 2022
Folkestone

They were so pleasant and professional. Was happy to talk to both the patient and wife.

June 2022
Thanet

Superb, beyond all expectations.

June 2022
Ashford

The whole team had a positive impact and are 100 percent fantastic.

June 2022
Folkestone

Absolute stars!! Above and beyond . Always happy and smiling.

May 2022
Ashford

Everyone has been great and treated me well.

May 2022
Thanet

Absolutely fantastic team. All members of the team have led me to my recovery.

May 2022
Canterbury

All have been very kind and never ignored my feelings. I was very much involved in my care.

April 2022
Canterbury

All of the staff are so kind. I liked Adrian very much, he is a good person and nothing is to much for him.

May 2022
Thanet

Lovely staff, always happy to see them and help cheer mum up and always chatting with her.

April 2022
Deal

The team are grand and outstanding, Debbie, Clare and Louise are exceptional.

April 2022
Folkestone

Every carer I've had have been extremely kind.

April 2022
Canterbury

ART have been wonderful and has made such a difference to my quality of life and time spent with my family.

March 2022
Thanet

Wonderful staff, lovely people coming round. Kindness itself. Confident that I was going to be treated with kindness and care.

March 2022
Folkestone

It truly was 5-star treatment.

March 2022
Thanet

All the girls are very kind and helpful.

February 2022
Deal

All the staff have been lovely to me and they have cared for me very well.

February 2022
Folkestone

Cheered you up and everything has been a positive.

February 2022
Folkestone

Exceptional care. Support workers, Physio and OT - was a Rolls Royce service.

January 2022
Folkestone

Very good . Tracey is brilliant. Very supportive.

January 2022
Folkestone

Been a wonderful team.

January 2022
Deal

Can I just say that Debbie has gone all out on the treatment of my mother and grandma.

December 2021
Ashford

Ataff are lovely. I was struggling to cope myself and they have started to come and see me as well as my wife. Really lovely people. All friendly and happy to help.

December 2021
Thanet

Always did what i needed them to do. The helped me when I couldn't manage. They kept my dignity and make me feel at ease.

November 2021
Thanet

Made me smile and made me laugh, no matter what time it was. They did the things I needed them to do. They made me feel confident and at ease.

November 2021
Thanet

Everyone was very kind, very friendly and very professional.

November 2021
Deal

I have been given a lot of confidence from the service.

November 2021
Deal

Always been polite and helpful and respectful.