Falls Prevention Service

The experience was first class and very extensive and very helpful for my problem.

The sessions were very thorough, both the exercises and the information.

Jay (physio) helped me understand why I am falling and gave me good advice. She was very kind to me as well.

Jacob made a lot of things much clearer and I now know what I need to do to improve balance, etc.

All the staff were very kind and attentive. They took their time to explain each exercise to ensure you understood which part of the body benefitted.

Made very welcome with good team support.

I found the clinic very helpful. Staff were very sympathetic and knowledgeable.

It has improved my quality of wellbeing. The staff and the communication has been exceptional.

Very informative and helpful. Kind and friendly.

Good and friendly instructors made each session enjoyable.

Tutors were very understanding with regard to individual circumstances.

The leaders in the course were articulate and warm, so communication was good.

Made me feel secure and always very kind. Treated with respect at all times.

Emmie very professional and gave very good information. 100%.

Ffriendly atmosphere and explanation of reason for exercise.

A very good experience and understood everything that was explained.

Friendly staff, professional approach. Knew what they were talking about. Put my wife at ease. Good bedside manner.

Anna gave good explaination of exercises and I received appropriate equipment which is very helpful.

Empathic staff.

I can understand it, thanks to Jay, comprehensive and sensitive.

Lidia was very friendly and gave lots of different ideas and options to help make life easier.

Friendly instructors - able to work at my own pace. Progressing each week to maintain my health and balance.

Jay was very helpful and kind to me and my husband, very informative.

Friendly atmosphere and teachers.

Hanne listened to my worries and I think her team will be able to help me.

Examination was thorough and very interesting, very helpful, thanks Jacob.

Staff seemed very knowledgeable and approachable. Although I was very nervous about falling, I actually felt safe.

The course is presented professionally but with sympathy and understanding. Have found it beneficial with everlasting exercises and advice.

Sue and Teresa were highly supportive and knowledgeable, whilst keeping the sessions fun and lively.

Femi was excellent and was very kind and helpful.

Always on time and well run.

Jay (physio) was very kind to my mother, she helped her a lot, useful advice provided.

Achievable goals, cheerful and approachable teams.

Physio was helpful and sympathetic. She is good listener.

My mum was seen by Narinder. Extremely professional, understanding. Was being shadowed by an apprentice which we were comfortable having around and Narinder will be a fantastic role model.

I felt very comfortable with everything.

Everything has been far more tham I was expecting. Excellent staff - ambience and constructive. Thank you. A big thank you to Vena and Tracy.

Very professional in every action and very patient and respectful.

The physio's Anna and Louise all were very good, very sympathetic and felt you can ask any question when you have. It was a wonderful experience.

All aspects explained carefully to make sure I understood.

These ladies are so welcoming and helpful I have definitely improved since starting this class.

The physiotherapist was extremely helpful and considerate.

It’s a great service, just what I need to improve my stability and balance and general mobility.

Instructors are caring, motivating and educating.

Everything was explained clearly and how it would be of benefit. Able to go at own pace and help given when needed.

Fantastic care and thoughtful tutoring. Never boring.

The instructors were very pleasent and helpful. I felt the exercises sufficiently demanding to help improve our fitness. Fun and very enjoyable.

Very professional service.

The service is very attentive and caring. Staff very kind and encouraging.

You always answered all questions, always helpful.

We have been treated with the utmost respect and listened to at each point. We are so grateful for the support we have received.

Very professional and helpful service.

Kind and pleasant, Priyanka was supportive.

Exercises helpful, taken at the right speed, encouraging teacher.

Very professional approach and very thorough.

Jay was very nice to me and my husband during our appointment. She explained everything. I am glad I came to see Jay for physio.

Perfect attention - very thorough.

Seeing improvement since start of class in my balance and strength. Finding class very useful.

I am very pleased with all the help and expertise given by all staff members. All done with patience and gave a happy atmosphere throughout.

Emmie was professional, helpful, experienced, knew and identified our needs and addressed them well.

Patience and efficiency of instructors. A helpful course.

Very kind and professional therapist. All help was explained in detail, all questions answered fully. In all, an excellent experience.

Gave me confidence walking. Good being in a group. Excellent instructors.

Professional, friendly instructors who geared the course to the needs of the individual participants.

Jacob's presentation and manner was excellent. Good advice and professional approach - impressed!

I found Hanne to be very helpful and explained everything very thoroughly.

Well organised in a friendly and professional manner, catering for all and enabling improvement at all levels.

Extremely thorough, friendly, professional consultation. Thanks.

The commitment and dedication of Sue and Teresa was fabulous, they helped me and encouraged me to do the best I could.

The course has been very informative and interesting - lots of tips.

A very informative and helpful consultation.

Friendly atmosphere encouragement and understanding.

Very helpful to all. They gave attention to all. Always took each person as an individual. Great teachers kind and took time to know each person .

The physio was excellent, gave us very good attention and advice.

Narinder, Conor and the other staff have listened to my needs and have been very lovely. They have empowered me to do more than I ever thought possible.

Friendly, helpful staff giving confidence to participants.

Jacob is very efficient and helpful.

Very happy. 'Im very glad about having my visit.

Achieved a lot and feel one hundred percent better for taking part.

Excellent service gave us all the information requited to keep us safe at home and outside.

I felt very reassured by the treatment I received by Jay

We have had a lot of help with the equipment in the house. Dad`s walking improved and I have got techniques to use now, which I didn`t have before. Generally very helpful.

Very useful, Jay gave good knowledge of falls prevention.

Encouraged to get going. Very structured programme. Priyanka was very proactive and always there if hep needed.

Attitude towards older people was very good, listen to concerns and acted on. Exercises and recommendations were good.Conor was a great help arranging all reviews.

I have never received such a thorough assessment. Very clearly and well explained.

Very helpful service. Showing empathy to people in need.

I think Anna is very easy to talk to, very informative and understanding with my health problems.

Maintained highly professional standard throughout the assessment and treatment.

Exercises has been very good, and all equipment came very quick and find it useful.

Very helpful, compassionate, caring, answered all the questions, patient.

Anna has been very helpful and suggested things to do. You came regularly and Anna has been encouraging me with exercises and walking.

I had a treatment for my condition and feeling a lot better now. My dizziness is a lot better now.

Clear explanation, very prompt visit after my father's fall. Very thorough examination.

Highly professional service, well recommended.

Good service, very through assessment.

Hanna and Anna was very kind and understanding, very helpful.

Rebecca has always been more than helpful and understanding. She has made me more confident and been very supportive.

It is reassuring to have an assesment.

Just was brilliant assessment from (staff name) for the eye test and balance and for (staff name) for explaining everything to me. (Falls service)

I started this course with a bad knee and I just had an operation on my left foot. The class has helped with movement. (Postural Stability - KCC)

(Staff name) communicates well and offered me good opinions how to do things. (Falls service)

Very good. Highly professional.

I have learnt here, techniques I have been given has reduced my fear. it is a lovely open atmosphere I can talk openly and get advice from others. I feel I am making improvements.

I am very impressed with the course, both the structure and delivery which is full of fun, positive attitude and encouragement. (Staff names) are both superb at their jobs. (Postural Stability - KCHFT)

It has been very very good for us. Very helpful kind and nice. Amazed how much time staff give you individually. My husband has benefitted as much as I have.

The instructors were cheerful and caring and gave us information and instructions clearly. (Postural Stability - KCHFT)

Very thorough assessment and able to answer all our questions.

The staff are very friendly and helpful, making it more fun and not a chore. I would like to thank the staff for their help and understanding of my physical condition. I also enjoy attending. (Postural Stability - KCC)

The instructors on this course were outstanding they gave individual attention when necessary and praise and encouragement to everyone, not only was it instructive but also enjoyable. *(Postural Stability - KCHFT)

(Staff name) has been very helpful. She is extremelyknowledgeble and put my husband at ease and reassured him that help was available.

(Staff names) are excellent teachers who encourage you to work to within your limits but not to over do it. They make it enjoyable and fun so we learn and exercise in a very friendly atmosphere. The difference from when I first started classes is enormous. Although 36 weeks sounded a lot the weeks have flown by and I wish I could go on for longer/ever. Very informative and a great help. It has greatly increased my mobility.

Attention detailed. Pleasant approach.

Very pleased with the balance class it has made me feel much better. (Postural Stability KCC)

Everyone was so pleasant, helpful and very thorough with examination. (Falls Prevention)

Have really enjoyed being a part of a group, all working hard to achieve better balance and mobility. The instructors have worked us hard, but been there every step of the way to support and educate. (Postural Stability KCHFT)

The exercises are very helpful and the group environment makes it enjoyable. (Postural Stability KCC)

I found this service reassures me. (Falls Prevention)

I have enjoyed the Wednesday afternoon. The ladies are professional and make the exercises fun to do. I feel I have benefitted from these sessions. (KCC)

Very satisfied with what we have done.

Just to say thanks for your help, which I found very helpful and your kindness was much appreciated and all the good work. Thank you for your help regarding my balance it did help me and the exercises, thank you.

I am recommending this service, very useful.

Good as it is, no improvements needed. You all work very hard and a lovely team.

very helpful all questions answered. I left feeling everything was covered

Sessions well planned, support given individually as needed. Trainers professional and friendly. (KCC)

1. Great listening skills 2. Thoughtful comprehensive advice 3. Humanely, emotionally smart approach.

The instructors who helps us are very good and understanding. (Postural Stability - KCC)

The course is conducted by friendly, helpful, caring staff who constantly monitor our activities and encourage us all. They make the whole experience of exercise a most enjoyable one. Everyone leaves with a big smile on their faces. (Postural Stability - KCC)

Very helpful, realistic approach to exercise.

Found the service helpful. Previous experience was positive.

I feel so much better physically and want to share it with others. (Postural Stability - KCC)

Very good friendly class. Anyone having difficulty with any of the exercises is immediately helped as there is one person taking the class and one helping to make sure they are done correctly. (Postural Stability - KCC)

I enjoyed it very much and felt better for it. (Postural Stability - KCHFT)

Having several medical problems, I found the course very helpful. It improved my balance and mobility. An altogether helpful and pleasant experience. (Postural Stability KCHFT)

Geared to person partaking. Light hearted and supportive. (Postural Stability KCC)

It was efficient, fun, caring, considerate. It did me a power of good. Lengthen the course. (Postural Stability KCHFT)

I would jump (because I can now!) at the chance to do another course or a longer course in the first place. (Postural Stability KCHFT)

I have benefitted greatly from the course. My balance has improved so I have more confidence when walking outdoors. I've found it a friendly place to be, the talks following the exercises have been so interesting and helpful, also the instructors have explained everything so clearly. I have enjoyed being on the course and am sorry that it has finished. (Postural Stability KCHFT)

Very appropriate exercises, well explained and demonstrated. Knowledgeable staff, very friendly. (Postural Stability)

I have found the exercise class extremely beneficial and I'm sure family/friends would benefit likewise if necessary. (Postural Stability)

I have found the service very beneficial and improved my mobility and confidence. Also good mentally as it is very friendly and good company. (Postural Stability)

I have really enjoyed this course and don't want it to end. Everyone is so nice and helpful. I feel it has done me enormous good. (Postural Stability)

I've found these classes have been a great help to me and boosted my confidence a lot. (Postural Stability)

The course does what it says and the physios are kind, friendly, helpful and knowledgeable. (Postural Stability)

The course is faultless with no need for any complaints. (Postural Stability)

I feel it is a valuable service and my experience has been very positive. (Postural Stability)

Course is well staffed and good atmosphere. (Postural Stability)

I have benefitted so much from the sessions and the talks. I have not fallen or tripped since I started the classes and I feel more confident walking now. (Postural Stability)

It has really helped my confidence and the people are lovely. (Postural Stability)

The course is very informative. The leaders are supportive and great fun making the course most enjoyable. I have found the exercises and advise most helpful. (Postural Stability)

I feel I have greatly improved after completing this course. (Postural Stability)

I think they have been very helpful and friendly, giving you confidence.

I have found the group very helpful especially to increase my confidence.