Skip to content

Falls Prevention Service

Providing advice and support with improving and maintaining your strength and balance.

Contact us

Please see the contact details for the relevant team.

What we do

Falls are a common and serious health issue for older people, with around a third of all people aged 65 and over falling each year, increasing to half of those aged 80 and over.  Some medical conditions can also cause you to be more likely to fall.

Fortunately, there are a whole host of things that can be done to help prevent falls and fractures.

Your GP, KCHFT and services run by the East Kent Hospital Trust all work together to provide you with support to prevent falls and help you recover from a fall.

East Kent Falls Prevention

West Kent Falls Prevention

Your comments

December 2022
West Kent

Jay was very helpful and kind to me and my husband, very informative.

December 2022
East Kent

Friendly atmosphere and teachers.

December 2022
West Kent

Hanne listened to my worries and I think her team will be able to help me.

December 2022
West Kent

Examination was thorough and very interesting, very helpful, thanks Jacob.

December 2022
East Kent

Staff seemed very knowledgeable and approachable. Although I was very nervous about falling, I actually felt safe.

December 2022
East Kent

The course is presented professionally but with sympathy and understanding. Have found it beneficial with everlasting exercises and advice.

June 2022
Folkestone

Sue and Teresa were highly supportive and knowledgeable, whilst keeping the sessions fun and lively.

May 2022
West Kent

Femi was excellent and was very kind and helpful.

June 2022
Swale

Always on time and well run.

May 2022
West Kent

Jay (physio) was very kind to my mother, she helped her a lot, useful advice provided.

May 2022
Ashford

Achievable goals, cheerful and approachable teams.

May 2022
West Kent

Physio was helpful and sympathetic. She is good listener.

May 2022
West Kent

My mum was seen by Narinder. Extremely professional, understanding. Was being shadowed by an apprentice which we were comfortable having around and Narinder will be a fantastic role model.

April 2022
West Kent

I felt very comfortable with everything.

April 2022
Swale

Everything has been far more tham I was expecting. Excellent staff - ambience and constructive. Thank you. A big thank you to Vena and Tracy.

April 2022
West Kent

Very professional in every action and very patient and respectful.

March 2022
West Kent

The physio's Anna and Louise all were very good, very sympathetic and felt you can ask any question when you have. It was a wonderful experience.

March 2022
West Kent

All aspects explained carefully to make sure I understood.

March 2022
Herne Bay

These ladies are so welcoming and helpful I have definitely improved since starting this class.

March 2022
West Kent

The physiotherapist was extremely helpful and considerate.

February 2022
Swale

It’s a great service, just what I need to improve my stability and balance and general mobility.

February 2022
Ashford

Instructors are caring, motivating and educating.

February 2022
Thanet

Everything was explained clearly and how it would be of benefit. Able to go at own pace and help given when needed.

February 2022
Ashford

Fantastic care and thoughtful tutoring. Never boring.

January 2022
Swale

The instructors were very pleasent and helpful. I felt the exercises sufficiently demanding to help improve our fitness. Fun and very enjoyable.

February 2022
West Kent

Very professional service.

January 2022
Swale

The service is very attentive and caring. Staff very kind and encouraging.

December 2021
West Kent

You always answered all questions, always helpful.

December 2021
West Kent

We have been treated with the utmost respect and listened to at each point. We are so grateful for the support we have received.

November 2021
West Kent

Very professional and helpful service.

November 2021
West Kent

Kind and pleasant, Priyanka was supportive.

November 2021
Thanet

Exercises helpful, taken at the right speed, encouraging teacher.

October 2021
West Kent

Very professional approach and very thorough.

October 2021
West Kent

Jay was very nice to me and my husband during our appointment. She explained everything. I am glad I came to see Jay for physio.

June 2021
West Kent

Perfect attention - very thorough.

June 2021
West Kent

Seeing improvement since start of class in my balance and strength. Finding class very useful.

June 2021
West Kent

I am very pleased with all the help and expertise given by all staff members. All done with patience and gave a happy atmosphere throughout.

November 2022
West Kent

Emmie was professional, helpful, experienced, knew and identified our needs and addressed them well.

November 2022
East Kent

Patience and efficiency of instructors. A helpful course.

November 2022
West Kent

Very kind and professional therapist. All help was explained in detail, all questions answered fully. In all, an excellent experience.

November 2022
East Kent

Gave me confidence walking. Good being in a group. Excellent instructors.

October 2022
East Kent

Professional, friendly instructors who geared the course to the needs of the individual participants.

October 2022
West Kent

Jacob's presentation and manner was excellent. Good advice and professional approach - impressed!

October 2022
West Kent

I found Hanne to be very helpful and explained everything very thoroughly.

October 2022
East Kent

Well organised in a friendly and professional manner, catering for all and enabling improvement at all levels.

September 2022
West Kent

Extremely thorough, friendly, professional consultation. Thanks.

September 2022
East Kent

The commitment and dedication of Sue and Teresa was fabulous, they helped me and encouraged me to do the best I could.

September 2022
West Kent

The course has been very informative and interesting - lots of tips.

August 2022
West Kent

A very informative and helpful consultation.

September 2022
East Kent

Friendly atmosphere encouragement and understanding.

August 2022
Deal

Very helpful to all. They gave attention to all. Always took each person as an individual. Great teachers kind and took time to know each person .

August 2022
West Kent

The physio was excellent, gave us very good attention and advice.

July 2022
West Kent

Narinder, Conor and the other staff have listened to my needs and have been very lovely. They have empowered me to do more than I ever thought possible.

August 2022
Swale

Friendly, helpful staff giving confidence to participants.

July 2022
West Kent

Jacob is very efficient and helpful.

July 2022
West Kent

Very happy. 'Im very glad about having my visit.

July 2022
Herne Bay

Achieved a lot and feel one hundred percent better for taking part.

July 2022
Ashford

Excellent service gave us all the information requited to keep us safe at home and outside.

July 2022
West Kent

I felt very reassured by the treatment I received by Jay

May 2021

We have had a lot of help with the equipment in the house. Dad`s walking improved and I have got techniques to use now, which I didn`t have before. Generally very helpful.

July 2021

Very useful, Jay gave good knowledge of falls prevention.

July 2021

Encouraged to get going. Very structured programme. Priyanka was very proactive and always there if hep needed.

October 2021

Attitude towards older people was very good, listen to concerns and acted on. Exercises and recommendations were good.Conor was a great help arranging all reviews.

October 2021

I have never received such a thorough assessment. Very clearly and well explained.

September 2020

Very helpful service. Showing empathy to people in need.

September 2020

I think Anna is very easy to talk to, very informative and understanding with my health problems.

October 2020

Maintained highly professional standard throughout the assessment and treatment.

October 2020

Exercises has been very good, and all equipment came very quick and find it useful.

October 2020

Very helpful, compassionate, caring, answered all the questions, patient.

January 2021

Anna has been very helpful and suggested things to do. You came regularly and Anna has been encouraging me with exercises and walking.

February 2021

I had a treatment for my condition and feeling a lot better now. My dizziness is a lot better now.

March 2021

Clear explanation, very prompt visit after my father's fall. Very thorough examination.

April 2021

Highly professional service, well recommended.

April 2021

Good service, very through assessment.

August 2020

Hanna and Anna was very kind and understanding, very helpful.

September 2020

Rebecca has always been more than helpful and understanding. She has made me more confident and been very supportive.

May 2020
West Kent

It is reassuring to have an assesment.

March 2020
West Kent

Just was brilliant assessment from (staff name) for the eye test and balance and for (staff name) for explaining everything to me. (Falls service)

March 2020
Deal

I started this course with a bad knee and I just had an operation on my left foot. The class has helped with movement. (Postural Stability - KCC)

March 2020
West Kent

(Staff name) communicates well and offered me good opinions how to do things. (Falls service)

February 2020
West Kent

Very good. Highly professional.

February 2020
West Kent

I have learnt here, techniques I have been given has reduced my fear. it is a lovely open atmosphere I can talk openly and get advice from others. I feel I am making improvements.

February 2020
Shepway

I am very impressed with the course, both the structure and delivery which is full of fun, positive attitude and encouragement. (Staff names) are both superb at their jobs. (Postural Stability - KCHFT)

February 2020
West Kent

It has been very very good for us. Very helpful kind and nice. Amazed how much time staff give you individually. My husband has benefitted as much as I have.

February 2020
Shepway

The instructors were cheerful and caring and gave us information and instructions clearly. (Postural Stability - KCHFT)

January 2020
West Kent

Very thorough assessment and able to answer all our questions.

January 2020
Ashford

The staff are very friendly and helpful, making it more fun and not a chore. I would like to thank the staff for their help and understanding of my physical condition. I also enjoy attending. (Postural Stability - KCC)

January 2020
Ashford

The instructors on this course were outstanding they gave individual attention when necessary and praise and encouragement to everyone, not only was it instructive but also enjoyable. *(Postural Stability - KCHFT)

January 2020
West Kent

(Staff name) has been very helpful. She is extremelyknowledgeble and put my husband at ease and reassured him that help was available.

December 2019
Folkestone

(Staff names) are excellent teachers who encourage you to work to within your limits but not to over do it. They make it enjoyable and fun so we learn and exercise in a very friendly atmosphere. The difference from when I first started classes is enormous. Although 36 weeks sounded a lot the weeks have flown by and I wish I could go on for longer/ever. Very informative and a great help. It has greatly increased my mobility.

December 2019
West Kent

Attention detailed. Pleasant approach.

July 2019
Swale

Very pleased with the balance class it has made me feel much better. (Postural Stability KCC)

July 2019
West Kent

Everyone was so pleasant, helpful and very thorough with examination. (Falls Prevention)

July 2019
Thanet

Have really enjoyed being a part of a group, all working hard to achieve better balance and mobility. The instructors have worked us hard, but been there every step of the way to support and educate. (Postural Stability KCHFT)

July 2019
Ashford

The exercises are very helpful and the group environment makes it enjoyable. (Postural Stability KCC)

July 2019
West Kent

I found this service reassures me. (Falls Prevention)

June 2019
Folkestone

I have enjoyed the Wednesday afternoon. The ladies are professional and make the exercises fun to do. I feel I have benefitted from these sessions. (KCC)

June 2019
West Kent

Very satisfied with what we have done.

June 2019
West Kent

Just to say thanks for your help, which I found very helpful and your kindness was much appreciated and all the good work. Thank you for your help regarding my balance it did help me and the exercises, thank you.

June 2019
West Kent

I am recommending this service, very useful.

June 2019
West Kent

Good as it is, no improvements needed. You all work very hard and a lovely team.

June 2019
West Kent

very helpful all questions answered. I left feeling everything was covered

June 2019
Ashford

Sessions well planned, support given individually as needed. Trainers professional and friendly. (KCC)

June 2019
West Kent

1. Great listening skills 2. Thoughtful comprehensive advice 3. Humanely, emotionally smart approach.

February 2019
Swale

The instructors who helps us are very good and understanding. (Postural Stability - KCC)

February 2019
Folkestone

The course is conducted by friendly, helpful, caring staff who constantly monitor our activities and encourage us all. They make the whole experience of exercise a most enjoyable one. Everyone leaves with a big smile on their faces. (Postural Stability - KCC)

February 2019
West Kent

Very helpful, realistic approach to exercise.

February 2019
West Kent

Found the service helpful. Previous experience was positive.

February 2019
Swale

I feel so much better physically and want to share it with others. (Postural Stability - KCC)

February 2019
Folkestone

Very good friendly class. Anyone having difficulty with any of the exercises is immediately helped as there is one person taking the class and one helping to make sure they are done correctly. (Postural Stability - KCC)

February 2019
Swale

I enjoyed it very much and felt better for it. (Postural Stability - KCHFT)

November 2019
Thanet

Having several medical problems, I found the course very helpful. It improved my balance and mobility. An altogether helpful and pleasant experience. (Postural Stability KCHFT)

December 2019
Herne Bay

Geared to person partaking. Light hearted and supportive. (Postural Stability KCC)

November 2019
Ashford

It was efficient, fun, caring, considerate. It did me a power of good. Lengthen the course. (Postural Stability KCHFT)

November 2019
Ashford

I would jump (because I can now!) at the chance to do another course or a longer course in the first place. (Postural Stability KCHFT)

November 2019
Shepway

I have benefitted greatly from the course. My balance has improved so I have more confidence when walking outdoors. I've found it a friendly place to be, the talks following the exercises have been so interesting and helpful, also the instructors have explained everything so clearly. I have enjoyed being on the course and am sorry that it has finished. (Postural Stability KCHFT)

May 2018
Herne Bay

Very appropriate exercises, well explained and demonstrated. Knowledgeable staff, very friendly. (Postural Stability)

May 2018
Swale

I have found the exercise class extremely beneficial and I'm sure family/friends would benefit likewise if necessary. (Postural Stability)

April 2018
Deal

I have found the service very beneficial and improved my mobility and confidence. Also good mentally as it is very friendly and good company. (Postural Stability)

April 2018
Folkestone

I have really enjoyed this course and don't want it to end. Everyone is so nice and helpful. I feel it has done me enormous good. (Postural Stability)

April 2018
Thanet

I've found these classes have been a great help to me and boosted my confidence a lot. (Postural Stability)

January 2018
Folkestone

The course does what it says and the physios are kind, friendly, helpful and knowledgeable. (Postural Stability)

January 2018
Ashford

The course is faultless with no need for any complaints. (Postural Stability)

January 2018
Folkestone

I feel it is a valuable service and my experience has been very positive. (Postural Stability)

February 2018
Thanet

Course is well staffed and good atmosphere. (Postural Stability)

February 2018
Ashford

I have benefitted so much from the sessions and the talks. I have not fallen or tripped since I started the classes and I feel more confident walking now. (Postural Stability)

February 2018
Folkestone

It has really helped my confidence and the people are lovely. (Postural Stability)

December 2016
Ashford

The course is very informative. The leaders are supportive and great fun making the course most enjoyable. I have found the exercises and advise most helpful. (Postural Stability)

December 2016
Deal

I feel I have greatly improved after completing this course. (Postural Stability)

December 2016
Thanet

I think they have been very helpful and friendly, giving you confidence.

December 2016
Maidstone

I have found the group very helpful especially to increase my confidence.