Community Chronic Pain Service

Natasha was lovely, explained everything thoroughly and listened to me.

The lady was very patient when I answered my questions. I felt at ease and she had a kind voice. I didn't feel judged.

Very informative, provided reassurance and support. Very knowledgeable.

Very professional, supportive and understanding.

The person made me feel not alone.

Listened to my needs. Gave me exercises to help, and looked after me well.

Colin and the team have been extremely helpful and understanding with my complex medical problems.

I felt that I was given lots of time, help and understanding. Felt very reassured and supported.

Samantha was very friendly and helpful, she gave me loads of good information and listened sympathetically to my issues.

Everyone who spoke was very informative. Lots of information given.

Katie listened to my concerns with kindness and offered practical advice/suggestions that were useful.

My gratitude for an excellent treatment both in the skill of the therapist and the time given.

I was listened to and able to actively participate in the appointment.

Felt listened to with empathy and understanding.

Very knowledgeable, very helpful with understanding condition.

I had a positive connection with Shirley, she was always warm and welcoming. She gave me a safe space to really feel things and to process through those feelings.

Mindful movement classes were very helpful. Instructions were clear and movements were easy. Dominique was very helpful if you were suffering a particular issue and specifically adapted movements.

He was absolutely brilliant, didn’t dismiss me, listened to what I said and has got many ideas to try yo help me. Explained everything, I am so pleased that I got to speak with him. Cannot tell you how happy I am.

Well paced. Clear information given. Questions answered. Attention paid to the fact that chronic pain sufferers need breaks to move about.

Professional. Took time to explain. Gave me skills to help myself as well as treatment.

She was very helpful and understanding of my condition.

Louise took time to fully explain the Alexander Technique and offer very practical advice to help me use this in my day to day life.

I found the service informative and helpful. Telephone consultations were prompt and on time. I enjoyed the pain management course.

Everyone was so friendly and actually listened to you and what you think and feel, you believe they care.

Katie was polite and supportive in her questioning to gather the information required to make a recommendation, on the issue effecting me.

Natasha was amazing. With people like her working for the NHS we are truly blessed.

This talking therapy has been absolutely transformative for my mental wellness.

Staff member was very knowledgable about managing pain. He was patient and understood the various problems I have.

This is an amazing service, I felt listened to and the suggestions given really helped.

Jamie was understanding and drew me out carefully allowing me to gain a deeper understanding of myself and my difficulties.

I was pleased to have someone listening to me and reassuring me about my condition and advising ways in which to cope and manage my pain.

The chronic pain team literally changed my life. I felt listened to and through the support of the service and the clinicians I then felt empowered to take back my life :-)

Exceptionally good. The staff were friendly, caring and professional - an excellent team, imparting a vast amount of information. (Easy parking and no steps).

I have learnt a lot, lots of things have been explained, which has helped. Everyone is very easy to approach.

Robert telephoned promptly at the time agreed. He was sympathetic and reassuring. He explained everything clearly and concisely.

Colin explained everything precisely and clearly. I understood all these questions help me give clear answers.

Lisa was very understanding and informative with me, kind and caring.

Knowledgeable staff. Knew about my issues and gave good advice

Very informative. Encouraged to speak up. Welcoming. Encouraging.

I was listened to and a plan of action was put into place.

Dominique was amazing in sessions very calming, helpful and patient.

Well paced, calm, informative, non-judgemental.

Friendly, informative. I have learnt a lot from Pain Management Team and other group members.

Nicky was lovely person very knowledgeable and the exercises given definitely helped.

Very polite professional and heart warming experience. Very reassuring.

Friendly approachable staff and the information was both informative and thorough. Made a lot of sense.

Samantha was very professional and sympathetic to my problems.

Good speakers, clear and concise with what they were saying and made subjects easy to understand and explained them well.

Very insightful, helpful and empathetic.

Dominique was very polite and understanding one of nicest people I've met, thank you.

The group was well organised, with lots of helpful information. Very welcoming and very understanding. Was nice to be in a group that understands.

Excellence service and Samantha listened to my problems and offered helpful advice.

The Chronic Pain Team have been very helpful, supportive and fully understanding of my pain situation.

Very helpful and friendly Took the time to listen to me, I didn’t feel rushed during my appointment.

Felt welcoming and understanding. Felt listened to.

Felt comfortable and nurse had a lot of knowledge.

Telephone consultation and online resources from the safety of my home so completely COVID secure.

All clinicians were professional, approachable, caring, understanding and genuine.

Jamie and Nicky were really kind, helpful and understanding. I felt very comfortable with them and that I could share all my worries, concerns and viewpoints.

I was very happy at how quickly my referral was actioned.

Comprehensive consultation where I felt listened to and understood.

Everything was explained so well and feel it’s the first time someone has actually listened to me! Great support and help and advice

Can't fault such an amazing service tailored for the individual .

I felt comfortable throughout and I knew I was listened to and understood.

A very caring lady with a lovely manner. The chronic pain team certainly go above and beyond to help and assist there patients. The appointment was over the phone, I was very anxious initially but immediately Vanessa made feel calm, listened to and very compassionate and understanding.

Only telephone review because of COVID but still spent time listening to my problems.

Ethel understood everything I was saying, she understood where I was coming from and this was the first time I felt someone was listening.

It was very good that I could speak to the doctor over the phone for the consultation that I’m doing now. I’ve got things right here so I could tell him how I am.

Much preferred having the appointment by telephone, no travel time and no waiting time. The consultant was very helpful.

It was nice that even due to coronavirus, the Chronic Pain clinician arranged a phone consultation for me. She checked on any progress, problems and advised me to phone in to rebook the remainder of my physiotherapy appointments.

The consultant was very thorough, understanding with my condition and even when I could not get my words out he went through everything and came up with some options to work towards.

(Staff name) called me at the exact time that was arranged and she was prepared with all my notes and history. I came away feeling for the first time in a long time that someone understands. (Staff name) was so full of advice, tips and planning on moving forward. Amazing experience. Thank you.

I found the experience of having my consultantion over the phone very good. I mentioned a new issue I have been experiencing and was advised to call my doctor immediately, which I did. The doctor arranged an emergency MRI.

(Staff name) was caring, sensitive to my situation, understanding, attentive, a good listener, gave great advice and validated my opinions.

 I was grateful for the phone contact and the time nurse (staff name) took to go through the things. Chronic pain is a difficult to treat and live with, but I hope the follow up phone call in 4 months time will help me and I may see some improvement.

Good experience. Good to supplement other therapies ie.alongside physio and medication. It shows another angle.

The appointment was by telephone due to isolation restrictions. Appointment was on time and extremely helpful. It is so helpful to know that I can still have this contact throughout this time. It is a great support to me.

The physiotherapist whom I usually see, has been fantastic. It was easy to discuss things with. A person of pleasant character and above all, helpful and with great advice.

Knowledgable and friendly staff. Further support and advice given.

A lot of support has been given throughout.

The group session was really helpful and informative.

They are so kind and helpful in every aspect and everything is explained to you in full. You are not rushed and feel at ease all the time.

I have found the group sessions brilliant! I was very dubious at first but after the first week it made me realise that I’m not alone and there’s people willing to help and listen, I have found talking in a group really encouraging! I would definitely recommend this to others with chronic pain.

The approach has really improved my pain management ideas that affect both my physical mental well-being.

I've been lucky to have met such helpful, pleasant clinicians for my appointments, so valuable to me and to the chronic pain management service. They have been great to talk to and given helpful instruction.

The service is good. My physio (staff name) is knowledgable and really adaptive. She works in a very open way, adapting my therapy to what is most important each time I see her.

The knowledge and support from professionals who were leading the course was amazing. Every question was answered, every fear allayed to the best point possible. I have learned a lot and feel that I am understood for the first time in years. Thank you. I feel less isolated and better informed.

Very good knowledgeable clinicians. Session structured well.

The people I met on arrival were very friendly and welcoming and knew who I was before I'd even presented myself at the reception desk, which was pretty impressive. I was asked to fill out a questionnaire and then ushered in to see the consultant almost immediately, so no complaints there.

It encourages, enables, gives me confidence. Educational. I was a very negative person, but now am more positive about the future - especially with goal setting. The relocation/mindfulness was wonderfull.

The group meeting back in November 2018 was very informative and help to understand about my medication. am currently attending the Pain Management Program which comes to an end on the 6th December. This has been a brilliant and informative course I have really enjoyed it and have looked forward to every Friday. Its has helped me to understand my pain and how to help myself through it. All so helped with medication, relaxation and how to care for myself. (Staff name) and his colleagues were very friendly and helpful during all the discussions we have. I'd like to say a big thank you to(staff names) for their help and advice.

I had to cancel twice due to illness but was never treated with irritation. I was always given an appointment again very quickly. Thank you! The nurse I saw was extremely knowledgable about both my physical and mental issues and understood how they were connected. She listened to me and didn’t make me feel like I was wasting her time.

Useful advice and felt listened to and understood.

The pain team have changed my life when I thought I was on my own. Each one approached the situation differently but all worked to get me the best possible result.

I believe this is such a huge part of care in the community, it helps people to get there life back together, it makes you realise how you are not alone and with group discussions you learn things that can also help you with your day to day activities.

I found it very helpful. I haven't been offered much help with my pain, so this was very welcome.

I feel that the service has really helped me accept and control my condition. 

Chronic pain has guided me over the years and given me a better insight to my back problems. Always been there for me and helped me to see a better future.

The alexander technique has been a great tool I can use outside of appointments to help myself improve mood, manage pain and levels of stress and anxiety.

Doctor is extremely thorough and kind. The service she offers to patients with chronic and complex pain conditions is so extensive. In the end you have all the skills and tools needed to help you manage your lifestyle around your pain.

Very informative and supportive. Every professional has been patient and understanding.

A very thorough and rewarding consultation. I left feeling positive for the future.

(Staff name) was so helpful and friendly and showed great empathy and knowledge of my condition.

I feel privileged to have had access to your service once again. I feel the mental and emotional side to chronic pain is of the utmost importance and it is where the team has excelled in helping me. I owe it not only to myself but to the doctor and her team to do with best I can with the tools and help given to me.

Great service and it works!

The practitioner listened to everything, was very supportive and made me feel very relaxed.

I was pleasantly surprised when I went to the appointment, the practitioner was friendly, polite, professional, attentive, informative and caring. He offered me some water, took time to ask in detail all my symptoms then helped me understand the illness and how to manage it, I felt listened to. I haven’t seen a medical professional like this apart from my GP for years. It was refreshing and I discovered more today than I have in 15 years. Thank you.

I felt listened to and understood and the clinician was very knowledgable.

A well organised, structured and holistic approach.

Found all appointments helpful, staff so understanding and caring.

All of the chronic pain team members are friendly, understandable and are very knowledgeable about pain and try their best to help. They actually listen and work together to do their best.

The service has been very helpful in providing me with the tools to work with to help re-mobilise my back pain and aid me to work through the pain.

Very helpful. Pointed out things and explained clearly what I need to do.

I have found this treatment to be very effective in pain management and my understanding of how to manage my pain flare ups.

Coordinated approach, friendly, helpful and various approaches offered.

The treatment and advice has given me a better quality of life.

The Chronic Pain team are all very helpful, they listen to how I'm feeling pain wise and will talk through all options. They also liaise with my doctor with medication or other treatment.

It has changed my whole attitude. The pain does not totally rule my life.

Fabulous service - giving you help and reassurance.

I took all the help they offered to me and it helped. I am in a better place now and feel so much better. I am very grateful.

Compassionate,superb service. Professional caring folks who give their all to help us cope with pain. Thank you.

Great listener, great way to explain every step of the evaluation. Amazing, happy and very pleased of way to handle and manage the evaluation.

Found it very helpful, finally feel like I'm getting some support with my pain and being listened to.

The technique has made a positive difference to my well-being and pain management. I think it is excellent that the service is offered and can see how it helps many people with chronic pain.

I have found that this has altered my life totally. It has taught me how to deal with pain and life in general which has a great effect on controlling the pain. I feel more relaxed and calmer.

Explained all options in a very understandable manner, asking if I understood what she was saying.

Very calming/grounding and has helped me to become more aware of the position of my body. Good advice to carry forward.

Gave practical advice plus listened which helps to work things through and then gives you the confidence to follow through.

Very relaxed atmosphere, you feel comfortable in a group; good discussion.

The staff listen, they have a lot of experience and are able to suggest different courses of action depending on your ability and condition

They are here to help me out. Wonderful response because I am deaf. Wonderful person.

Can't thank the pain team enough for giving me back my confidence.

I wish to thank all concerned with my care. I really do not know how I would have coped without it.