Looked after Children Nursing Service

Eddie is a very comforting nurse, we felt immediately at ease. Organised well, interpreter present and spoke the correct language.

Jo is very "in touch" with young people and communication skills are fab. She is open, enthusiastic, very kind and very engaging.

Good information, happy experience for the children.

Clare was friendly, professional and excellent.

Efficient and friendly.

We were met by the LAC nurse in reception area, our child was able to look around, explore and feel comfortable before entering the room. Very important for a neuro- diverse child.

Nurse Laura interacted with a five year old, who was distracted and not very cooperative, she was efficient and made some useful suggestions.

Kim put my young person at ease, listening, was non judgemental, supportive and gave advice as needed.

Have had Margret for several years now and she knows what the children are like and has a good rapport with them all.

The nurse was very caring and made the young person feel at ease.

Good communication with Margaret, both before and during the appointments.

Very caring, and helpful advice.

The nurse was friendly and reassuring, it was helpful to know how much progress my children have made since their placement started.

Rachel was very informative and very clear and concise.

Good communication, friendly.

We are extremely pleased with Kim - excellent service.

No problems at all. The nurse came as she arranged, listened to me and what I wanted to say.

Margaret always takes the time to know who you are. You always feel safe and comfortable and never feel rushed. She really listens to what you say and has an abundance of information and knowledge.

Good explanation of nurse involvement and encouraged child to speak in own time.

Looked after nurse made child and us at ease.

The nurse was very kind and didn't push my teen to be weighed or measured and was understanding of his cultural situation.

Informative, friendly and relaxing.

Nurse very easy to talk to. Very engaging with young person. Very helpful with advising about other services available.

The children felt very comfortable with Clare.

Very professional, caring and knowledgeable.

Professional and exceptional care. Health care assessment provided.

The appointment was carried out at a convenient time and location that was in the children's best interest.

The nurse was very understanding and explained everything. Really nice she talked about the other children I have to.

Laura was very friendly and efficient making the children feel comfortable.

Prompt going in and very informative, patient and it was very thorough.

Jess was absolutely brilliant with my two young lads. She was happy, welcoming ,friendly, knowledgeable, calm and generally lovely.

Professional and caring.

Amber is brilliant with young people. She is approachable and makes sure the voice of the child is heard.

Thanks to Eddie our LAC Nurse it was friendly and relaxed and the children were happy to answer any questions asked.

Rachel is easy to talk to and always listens to what we say.

Lovely lady who put our minds at ease and who was chatty and cheerful and made the appointment a pleasure.

Excellent service, so helpful.

Friendly and personable nurse. Listened to concerns and gave good advice.

Very thorough, friendly and professional. Was also informed of other services available to us in the community. (Parent/Carer)

Professional and exceptional care health care assessment provided. (Parent/Carer)

Nurse engaged very well with my child and really put her at ease. (Parent/Carer)

Well organised, easy to use service with the most caring and helpful people to speak to. (Parent/Carer)

Jackie has always been a fantastic support for us and our foster child not just in the health assessment but when we have needed support and guidance. (Parent/Carer)

It was a complete and thorough check up. (Parent/Carer)

Jill was very friendly and I enjoyed talking to her. (Age 12-18)

Kim was polite and friendly, put my young person as ease and gave really good advice in a manor that my young person was able to understand. (Parent/Carer)

Gwen was really nice and I was comfortable speaking to her. (Age 12-18)

The nurse is always very friendly and easy to talk to. (Parent/Carer)

Being able to have the appointment over WhatsApp video call was very good. The child was able to see who they were talking to as we couldn't have a face to face appointment.

Quick, efficient and knowledgeable.

Easy to talk to, everything explained well.

To be honest (staff name) has been one of the most productive people I have spoken to who was really understanding. The children both spoke to her on the phone and I was so proud of them talking about their health. She just asked the right questions to get them to talk. Even though it was on the phone, (staff name) really listened and helped me think about the children's problems differently. It's the best health assessment we have had.

Caring approach of the practitioner.

She listened to what I was saying and was understanding. (Aged 12-18)

(Staf name) gave my foster child the opportunity to speak openly about anything and everything.

Good advice, convenient home visit as I do not drive. Good telephone advice throughout the year which made a difference in the care of the child.

Very efficient and professional.

Informative and friendly.

Very lovely nurse, good at explaining and helpful.

She listened to me and gave me advice with my weight, my emotional well being and my life in general. (Age 12-18)

The person who talked to me was really helpful, kind and understanding. (Age 12-18)

Someone to go to to get advice and help. Lovely to talk to.

Factual, informative and helpful.

We have found both nurses have been sensitive and supportive and responded to the needs of the young person.

Appointment was on time, information and advice very good.

I could talk about anything. (Aged 12-18)

[Staff Member] was very friendly , listened to me and offered to help. (Parent/Carer)

All information clear, easy to understand, kind, friendly staff that are approachable, helpful.

Very professional, kind staff , good explanation of procedures.

I was listened to. Everything was checked before it was written. It was my words and it was true. (Age 12-18)

[Staff member] listened well to my views and opinions. (Age 12-18)

[Staff member] had a calm manner despite my young person's initial challenging attitude. She managed to get more information than we thought they would willingly share. (Parent/Carer)

Questions asked in a simple way making it easy to understand. Friendly approach put us at ease. (Parent/Carer)

She was really nice and really friendly and I was really happy. (Aged 11 and under)

Local to home. Nurse always nice.

The lady was caring and listened to me. (Aged 12-18)

Immediately made my daughter feel at ease, so she was able to express her feelings/concerns.

The person i saw was really kind and funny, she listened to me and answered all my questions. (Aged 12-18)

Very friendly and welcoming. Made to feel at ease.

Very positive assessment, good outcomes .

Helpful advice from nurse. Very positive. I felt i was listened to.

The LAC Nurse who visited was very professional and extremely thorough. She has identified my children's needs and has been supportive in helping me find professionals to support them.

Very easy to arrange and helpful information given.

Really helpful coming to the house, very child friendly.

Altogether a great experience
Thank you

Lovely nurse, informative and polite.

Comprehensive, kind, informative and supportive.

The LAC nurses are supportive, helpful, and professional at all times.

Very friendly and seen on time.

All the questions that I had were answered and taken seriously. (Aged 12-18)

Very relaxed and pleasant atmosphere. Lovely nurse - put us at ease.

Friendly and informal, which puts the children at ease, resulting in good communication and a realistic view of them and their home life.