Looked after Children Nursing Service

Being able to have the appointment over WhatsApp video call was very good. The child was able to see who they were talking to as we couldn't have a face to face appointment.

Quick, efficient and knowledgeable.

Easy to talk to, everything explained well.

To be honest (staff name) has been one of the most productive people I have spoken to who was really understanding. The children both spoke to her on the phone and I was so proud of them talking about their health. She just asked the right questions to get them to talk. Even though it was on the phone, (staff name) really listened and helped me think about the children's problems differently. It's the best health assessment we have had.

Caring approach of the practitioner.

She listened to what I was saying and was understanding. (Aged 12-18)

(Staf name) gave my foster child the opportunity to speak openly about anything and everything.

Good advice, convenient home visit as I do not drive. Good telephone advice throughout the year which made a difference in the care of the child.

Very efficient and professional.

Informative and friendly.

Very lovely nurse, good at explaining and helpful.

She listened to me and gave me advice with my weight, my emotional well being and my life in general. (Age 12-18)

The person who talked to me was really helpful, kind and understanding. (Age 12-18)

Someone to go to to get advice and help. Lovely to talk to.

Factual, informative and helpful.

We have found both nurses have been sensitive and supportive and responded to the needs of the young person.

Appointment was on time, information and advice very good.

I could talk about anything. (Aged 12-18)

[Staff Member] was very friendly , listened to me and offered to help. (Parent/Carer)

All information clear, easy to understand, kind, friendly staff that are approachable, helpful.

Very professional, kind staff , good explanation of procedures.

I was listened to. Everything was checked before it was written. It was my words and it was true. (Age 12-18)

[Staff member] listened well to my views and opinions. (Age 12-18)

[Staff member] had a calm manner despite my young person's initial challenging attitude. She managed to get more information than we thought they would willingly share. (Parent/Carer)

Questions asked in a simple way making it easy to understand. Friendly approach put us at ease. (Parent/Carer)

She was really nice and really friendly and I was really happy. (Aged 11 and under)

Local to home. Nurse always nice.

The lady was caring and listened to me. (Aged 12-18)

Immediately made my daughter feel at ease, so she was able to express her feelings/concerns.

The person i saw was really kind and funny, she listened to me and answered all my questions. (Aged 12-18)

Very friendly and welcoming. Made to feel at ease.

Very positive assessment, good outcomes .

Helpful advice from nurse. Very positive. I felt i was listened to.

The LAC Nurse who visited was very professional and extremely thorough. She has identified my children's needs and has been supportive in helping me find professionals to support them.

Very easy to arrange and helpful information given.

Really helpful coming to the house, very child friendly.

Altogether a great experience
Thank you

Lovely nurse, informative and polite.

Comprehensive, kind, informative and supportive.

The LAC nurses are supportive, helpful, and professional at all times.

Very friendly and seen on time.

All the questions that I had were answered and taken seriously. (Aged 12-18)

Very relaxed and pleasant atmosphere. Lovely nurse - put us at ease.

Friendly and informal, which puts the children at ease, resulting in good communication and a realistic view of them and their home life.