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Behaviour towards NHS staff

The NHS constitution sets out that the NHS belongs to all of us and there are things that we can all do for ourselves and for one another to make it work effectively.

One of these things is respect for each other.

Patients have a right to be treated with respect and dignity in all their dealings with the NHS but in return our staff should be treated with respect and consideration too.

Our healthcare professionals should be able to work – and other patients be treated – without fear of being subjected to violence or abuse, nuisance or disturbance.

Assaulting a KCHFT member of staff – or another patient – is a serious criminal offence and we will work with the police to deal with anyone who is aggressive and abusive. Violence or the causing of nuisance or disturbance on NHS premises could result in prosecution.

Our staff also have the power – thanks to the Criminal Justice and Immigration Act 2008 – to remove violent and abusive individuals from hospital sites and place restrictions on people entering NHS premises.

Please help us to help you by being mindful of others, respectful at all times and considerate of both other patients and the healthcare professional treating you.