Kent School Health

Positive support and communication. (Counselling service)

Advice and guidance was down to a T. Couldn't fault the lovely lady for all her help.

I just want to take a moment to thank you and all the people who messaged me on here. You all really helped me to get through the toughest time of my life, so I just want to thank everyone for that. (ChatHealth)

To be honest there was nothing I could fault. Terry was amazing and very supportive and understanding and really helped my daughter. (Counselling service)

Local and easy to get to.

Denise was very helpful and suggested different approaches to help deal with conflict and behaviour that challenges at home. She listened to me and was super supportive and understanding. She gave me lots of tools which I hope to continue to use.

Really supportive sessions and so helpful to have a wide range of practical tools and resources shared to help my child and us as a family. (Counselling service)

I learned different ways I can help myself relax in situations. (Counselling service)

Good communication with counsellor and really listened to. Interaction was appropriate and obviously well considered. Real care was always demonstrated.

I feel that i’ve learned a lot and I now have a lot more knowledge on how to cope. (Counselling service)

The way I can talk about my feelings freely and do not feel judged. (Counselling service)

It helped me manage my anxiety better and it felt like I had someone to talk to. (Counselling service)

Very understanding, provided lots of information and support.

The nurse was absolutely wonderful, reassuring a very nervous 12 year old and made the experience relaxed and comforting.

Helped me understand things differently and made more confident about myself and the world. (Counselling service)

Very helpful, provided many tips and information that was helpful to me. (Counselling service)

Nurse made me feel very comfortable.

Quick, easy and friendly.

The service was very efficient and accessible.

Always seen promptly and very welcoming. (Counselling service)

Denise was so helpful and understanding. Her advice was amazing and she has helped my daughter and I so much.

The clinician I dealt with was professional, friendly, helpful and encouraging.

Denise was very polite and listened to my concerns without judgement. She gave helpful and practical advice and was flexible in terms of appointment times offered and when we needed a longer intervention than initially expected.

My son come home after second session and said 'Dagmara was a very lovey person, and that she really did care what he told her, she listened and was genuinely interested'. It made me smile and him too more importantly. (Counselling service)

Katy was amazing. Always kind, helping and constructive. (Counselling service)

Excellent counsellor, friendly, my son loved coming and found it such a help. We noticed such a difference at school and home. (Counselling service)

Siobhan listens to my daughter and understands the impact that autism has on her and her wellbeing. (Counselling service)

Very kind and welcoming. (Counselling service)

Very friendly and helpful support. (Counselling service)

Heather and Judy were very helpful and provided me with lots of useful resources and strategies to help me with not only my son who was referred but all my children.

Very friendly and supportive.

Claire was very attentive and really listened to my issues. She has given me lots of information to help going forward and was very kind. I can’t rate her enough.

I appreciated my child having someone neutral to speak to and the nurse explained how to manage anxiety in a child friendly way that my child could understand.

Amy was very nice and helped me to relax.

Regular contact and feedback from nurse to parent. Good relationship built with child.

My daughter really enjoyed the sessions and felt positive after each contact, with tools to support her recovery.

Informative, efficient, reliable and very helpful service.

The lady I spoke to first week was very thorough. Then Amy has been great. There has been new ideas and advice in every discussion and lots of positivity and encouragement.

Fast response and incredibly supportive.

Amanda was very supportive and went above and beyond to support me when I desperately needed help. I can't thank her enough.

Claire was extremely helpful and supportive and offered lots of resources for us to use. We achieved the desired outcome in a matter of weeks and would highly recommend the service.

Very polite on the phone, had a separate talk with my granddaughter on the phone last.

I came to Kirstie Hart for help with the behaviour of my daughter. I feel that she listened well and helped me with different ways we could solve the problems. I was very pleased with the service I was given and the different links and information given to me. Thank you very much for your time.

I was nervous but when I kept going it was going it was fine. (Age 4-11)

We saw Janet and Sarah and the healthy step and the big measuring stick. Thank you for taking us to the afterschool club room.

Beth was fantastic from the first phone call regarding my daughter. Beth was so friendly, kind, understanding and reassuring.

For our needs this service was exactly what we needed.

Excellent service. Katie was very helpful made (child's name) feel included as well.

Excellent service, very helpful and helped me help my child dealing with her anxiety. My child has come so far since having the help she needed. I couldn’t be more thankful. Overall I am extremely happy with the service.

Very helpful with explaining stuff to me and making sure I didn't get confused. (Aged 11-18)

The man that was helping me was both professional and very easy to talk to.

Nurse was very positive throughout and offered support and encourage for things that were not working so well.

Really liked the manageable targets set between each appointment. Helped to keep focused and realise which areas needed more support.

I have felt that Heather listened to my concerns and helped us at a pace that was right for my daughter and gave me the things to share with school so that we could all work together to help my daughter and now I have a very happy child thank you

It was lovely to speak to someone who listened, understood and cared and didn't brush us off and really tried to help us, Thank you.

Denise listened to my concerns and always had a suggestion to make to try to make a difference.

I got a lot of help and support with your service and the staff are so understanding and friendly.

Viewed in holistic way, non judgemental, kept my daughter central to everything. The advice gave really helped. Also gave me permission to think of myself

The relationship with my daughter is so much better. The house is now calm. I am really happy with the support that has been offered. It has made so much difference. Non judgemental support has enable me to access support for myself and has allowed me to move forward.

The nurse listened to me and helped me with my daughter's behaviour, emotional health and bed wetting.

I felt that the nurse listened to me, gave me advice, support specific to my son and our families need, was not judgemental, allowed me to consider her strategies, choose what we thought would work and as soon as I got off the phone I felt empowered to change. As soon as I changed, my partner changed too and then in turn my son changed as well and we have not looked back.

Very good experience of this service. The nurse helped me and made me answer things I'm afraid to say.

I feel safe with the nurse because I know my information is in good hands. (Aged 4-11)

(Staff name) has been seeing my son at school and has been very supportive to him and myself. She is always on the phone if we need her.

Approachable, personable service, friendly and relaxing environment to talk openly.

As I feel as if it really helped to speak to someone espesially considering I didn't want to go at first but now I feel like it was the best thing. (Aged 11-18)

They were nice to us and made us laugh. (Aged 4-11)

Knowledgeable and caring, personality.

My behaviour has got better since I had my first meeting.

Very friendly and helpful staff. Easy to talk to and non judgemental.

Efficient, approachable, informative and caring approach to my referral.

The service was helpful, allowed me to get things off my chest and was reliable. I felt comfortable using the service.

The nurse gave a very good explanation about the service

Really helpful and useful advice. Felt supported and listened to.

Very polite and helpful. The nurse gave me full explanations and was able to reassure me. (Age 12-18)

They are very kind and easy to talk to. (Age 11-19)

I feel as if it really helped to speak to someone especially considering I didn't want to so at first but now I feel like it was the best thing. (Age 11-18)

She is kind and friendly and helpful. (Age 4-11)

Found service very useful, easy to use and quick, gave very good advice which was understandable and relevent as well as written info.

Fantastic advice, cleared up my confusions, helped greatly. I now know where I am at and where to go and in the future. Calls were made - to help clear confusions.

Teally helped our family situation. Referred on to the relevant services, gave holistic response to our needs.

Yhey are good listeners and care for your health and safety.

It was highly supportive.

Good advice, approachable.

The nurse was friendly and welcoming it makes you feel you can trust her. (Age 11-18)

I was given the encouragement to try what I felt was impossible and I am grateful for the positivity given by the nurse. (Age 4-11)

I am thankful for them listening to me and understanding why I am concerned. (Age 4-11)

I think that the referral was acted up quickly and we were listened to.

Very informative and patient with me. Kind and helpful. (Age 11-18)

Helped me to understand things better and it improved out my happiness greatly. (Age 11-18)

The response was prompt and very understanding of my childs needs. thankyou very much for your help. (Parent/Carer)

[Staff member] was very helpful and gave me and my daughter all sorts of resources to enable us to move forward and help my daughter get through her anxieties.

I found chatting through the issues and brainstorming a plan forward with someone with experiences in this area very helpful.

You can talk to them about stuff that isn't going so well and they are really understanding. (Age 11-18)

Highly recommended.

She is easy to talk to. Having these sessions have really helped me and I feel like I am able to open up more to people.

Very helpful information. Supportive. We were given lots of useful coping strategies. Gave my daughter lots of help with confidence building.

Nurse polite and easy to talk to, gives good advice and good support, can talk about anything. (Aged 11-18)

The nurse was very nice, helpful and approachable.

She listens and understands what I have to say. (Aged 11-18)

Very engaging, empathetic.

She made me feel calm and express my self and I appreciate her time and help and advice. (Aged 4-11)

The nurse was very friendly and put me at ease as I was nervous talking about my families difficulties.

Contacted very quickly and the advice and support was just what we needed.

Helpful and my son is more confident in managing his condition. As a mum l thought nurse so kind and understanding.

The service appears open and friendly, with useful advice available. (Aged 11-18)

Extremely helpful and given good advice and reassurance.

The nurse was very nice and I felt comfortable. (Aged 4-11)

It's helped me talk about how I feel. (Aged 11-18)

Nurse patient and very nice and offers good advice.

I found the support extremely helpful. (Aged 11-18)

This has been really good. You are the only person who has helped me, and reassured me that this might get better.

It has been helping me and keeping me more positive and hopeful. (Aged 11-18)

Very easy to talk to and extremely helpful.

The advice and help they give really have an impact on how I'm feeling, and help me in the long run. (Aged 11-18)

Really happy with the advise and time spent explaining all the our issues.

The nurse was extremely helpful, with some very good advice. Made me feel at ease.

They are extremely helpful and understanding. They make you feel comfortable and open which helps you a lot because you don't feel worried or scared about anything. (Aged 11-18)

Really kind lady.

This is a brilliant service. Great to be seen in school, so easy for me as I have work now and Margaret saw us first thing. Thanks.

The nurse was so helpful. I phoned for some advice and she came to see me a week later. Such as fanastic service.