School-Aged Immunisation Service

My daughter has a severe and genuine needle phobia. I cannot praise the nurse who was outstanding with my daughter. Thank you!

The staff were efficient, warm and welcoming. The nurses were so patient and caring with the children especially those who were clearly terrified of the needles. I was extremely impressed.

My son personally asked me to do this feedback. He is autistic and extremely nervous around needles. He said the member of staff made everyone leave the room and was super patient and comforting with him. Thank you.

The first lady realised that I had to go to the other person for my vaccine as I was outreach but was very nice and helpful and helped me to calm down. The second lady was aware of my notes and she knew exactly what to do to keep me calm. I have an extreme phobia and potentially PTSD so i was rather stressed even though I had taken a reasonable dose of anti-anxiety medication beforehand. She kept me away from things that might trigger me and helped encourage my friend to distract me. I haven’t had such a positive experience going for a test for over five years and started to cry after it was done out joy and relief and gratefulness - She understood exactly that I didn’t want to know when it was going to be done and gave a subtle countdown before doing it so i didn’t have the chance to tense or become overwhelmed. I cannot express a big enough thank you to this lady as without her I wouldn’t have been able to go study Radiography at university in September.

Really helpful and friendly staff - my son needs additional support due to anxiety over vaccinations and the team were fantastic.

Very organised and staff very reassuring and kind. Excellent nurse especially for an anxious teenager.

On time. Nurse was really nice and caring and kept my son calm and informed on what was happening.

Staff were nice and friendly. The appointment was quick.

My daughter has anxiety and the nurse was very mindful and made the whole experience stress free for her.

Nurses at front desk and in appointment very pleasant, efficient and informed.

The whole team was polite and they were efficient.

Very friendly efficient staff, took time to put my son, who has ASD, at ease.

Child was very anxious but staff were very good at understanding and giving him time to accept what was happening.

Nurse was very patient and kind when my daughter got upset.

Efficient, warm and welcoming.

Sandra was the nurse who looked after us. My son has autism and ADHD and is terrified of injections. Sandra was amazing with us both, explaining everything and answering any questions. Thank you.

The nurse was very kind and reassuring.

Rachael made us feel welcome, we were given all the information need, supported throughout and was done quickly.

The nurse had so much patience with my grandson, aged 12, who was very nervous.

We were seen very quickly after arriving and the quality of care was very good, warm and friendly, taking time to explain everything and answer questions.

The nurse was incredible at distraction my daughter who does like needles. Friendly manner and very welcoming.

Very calm and friendly team. Put our young person at ease straight away.

Sandra was the nurse who looked after us. My son has autism and ADHD and is terrified of injections. Sandra was amazing with us both explaining everything and answering any questions. Thank you.

Staff were welcoming and helpful. They instantly noticed that my child was nervous and went out of their way to reassure her. They were patient and kind.

Excellent communication via email and text confirmation of apt with reminder the day before. We were taken straight in to the apt even though we arrived early so my son did not have time to become anxious.

Sandra was so friendly and made me feel really relaxed and answered any questions I had.

Staff were all incredibly patient with my daughter who is needle phobic. They made her feel at ease, did not rush her and as a result she agreed to two vaccines.

Amazingly excellent. My granddaughter has had a phobia regarding injections which she is trying hard to get over, The lady we saw was brilliant and did everything she could to help my granddaughter receive the vaccination.

Tim was very friendly with my children and made them at ease. Would like to come back again after this experience.

Quick appointment, not busy, very nice understanding nurse for an anxious SEN child.

The newly set up special clinic for the most needle phobic young people made the difference between my son having his jab and not. We'd spent a year having therapy to get him ready and the care, patience and time afforded by the immunisation team in the special clinic was just what was needed. I'm confident that with this service, my son will go on to have the other catch up jabs soon and this has only been possible by the foresight of somebody recognising the needs of those with such phobias and establishing the clinic. I take my hat off to all who have made this possible and say thank you from the bottom of my heart.

The nurse was so good as my son was very nervous. I could not ask for better.

My son was very happy with his vaccination. Said that the nurses were very caring towards him and put him at ease. Amazing nurses and an amazing team.

The nurse was fantastic and so patient.

My child finds busy social situations challenging. The nurse identified this and was able to provide a service which met the needs of my child. She was compassionate, caring and friendly which helped my child have a positive experience. Thank you so much.

The staff were very friendly and professional, a great experience, thank you.

All three nurses were welcoming, kind and explained everything clearly for my daughter. There was no rush and she felt safe and supported.

My son has Autism and the nurse made him feel completely at ease, he was very apprehensive but it's the best experience of any vaccine he has ever had.

The nurse helped make my daughter feel at ease and allowed us to turn up asap after missing the appointment. They called me when I missed the appointment.

The team helped my son with his significant needle phobia, going above and beyond the call of duty!

The room was quiet and very calm.

They had a very friendly approach when confronting us which made us feel welcome and warm.

I would be happy for the immunisation team to vaccinate me again.

It was very private, calm and quiet room. I am happy for the nurse to vaccinate me again in the future, because while she was doing it I didn't feel any pain.

I've been told what this immunisation is about and I think it is a very good idea to have one whilst you still can. There was enough space in the room for everyone to have the space they needed whilst having the injection. The nurse was very nice and gentle.

It was very comfortable and relaxed.

They were really kind when I got upset.

Made me feel safe.

My nurse was really sweet and understanding.

They were very comforting towards me which made me feel better.

The nurse was so nice to me and really helped me with my nerves.

The nurses made sure to tell you the information in a way you understand.

She kept me relaxed as I don't like needles.

Quite nice and friendly when it came to what was happening.

Was nice and explained clearly.

The ladies were nice and I was given lost of information about what was happening.

The nurses were really nice and gentle and reassured me that it was ok.

The nurses were very nice and explanatory about what the jabs were for. They were also vey gentle with the injection.

The members were extremely kind and helpful, giving a lot of detail and reassuring me that it wouldn't hurt.

The nurse was very comforting and she understood how I felt.

Very nice people and take care of you and talk to you through it.

The nurses are very nice and inform you on all you need to know and do it very quickly.

It's safe and the nurses are extremely kind and gentle.

The nurses we incredibly kind and caring, and they infomed me of what the vaccination is for before I had it. The experience was quick and they were very gentle.

They calmed you down before the injection and prepared you for the treatment. They also told you each step as they did it.

The nurse saw us early and was very understanding.

Spoke reassuringly to my daughter. Very friendly.

It was quick and easy. Well explained.

They are quick and relaxing they don't cause hassle.

It was really good and the nurse helped me overcome my fear, thank you.

They were very kind and helped me when I felt faint.

They were so nice and comforting.

I found it good because the nurse was talking to me and calming me down.

The nurses spoke really clearly.

I gave this response because the person I was with was really kind and supportive and it made me feel less scared. it was also quick and painless.

It was colourful and happy which made me calm.

They are kind and talkative a don't make you feel awkward.

It was a very calming environment and I didnt feel stressed.

The lady was really kind,she made me feel positive and took away my anxiety.

They made me feel very welcome even though I was petrified.

The nurse was very nice and told me all the details nicely.

That the lady was kind and made sure you were okay before you had the injections.

Took good care of me.

Kind staff, resolved issues quickly and effectively.

It was really friendly and made me feel comfortable.

The people were calm and quick and kind.

The staff are polite and supportive.

the nurse was very kind and helpful. She let me take my time.

Nice they tell you what it is all about they very nice and kind.

The nurse was very reassuring and nice.

I found the whole process very professional, and also very simple.

The woman who gave the injection was very nice and knew what she was doing.

Kind, caring explain to you what happens.

Incredible people.

The nurses were friendly and were understanding if scared and worried.

The nurses were kind and made the awkward questions easy to answer.

The nurses kept you very calm and they were very nice.

the immunisation nurse talked me through everything

The nurse was really friendly and comforting and really helped me feel less nervous.

I had expected it to really hurt, but it was amazing. I barely felt it and am so happy that I am protected from these illnesses. The ladies were lovely too.

I had a good experience and the staff were kind.

My nurse was absolutely lovely even though I was very scared. She helped me through it and made sure I was happy and comfortable.

They are kind compassionate people and were very nice.

The staff are very supportive.

They were supportive and understanding

They were very kind, made me feel calmer about getting the Injection.

The nurses were extremely friendly and answered my question.

They are always on the end of phone or email. Support us very well.