ChatHealth

Our confidential texting service for young people aged 11 to 19

If you are worried or concerned about a health issue and need advice, text the ChatHealth service on:

School Health Kent
  07520 618850

East Sussex School Health
  07507 332473

You can text the team about anything: Exam stress, if you are feeling depressed or sad, sexual health or body image concerns, healthy lifestyle advice or if you feel anxious or worried about anything.

The number is monitored by the School Health Service, Monday to Friday, 9am to 5pm.

You will receive an automatic message from the service so that you know we have received your text and the team will respond as quickly as they can. The automatic response says:

“Thanks for texting the School Nurse. Your nurse is currently on duty and your message will be seen soon. We respond to urgent messages first and we aim to respond to all messages within 24 hours, Monday to Friday. If you need help in the meantime, contact your doctor, visit a NHS walk-in centre or call NHS 111. If it is an emergency, dial 999 or visit A&E. For our safety and yours we store your messages on electronic records. Records can be seen by other healthcare professionals but we all follow strict confidentiality rules.”

You will then receive a confidentiality message at the beginning of your conversation with the nurse. Your messages are confidential, however we may inform someone if we are concerned for your safety. The message will say:

“Before we get into any further details I thought it would be a good time to explain about confidentiality. A school nurse will not pass on anything you say to anyone else, like parents, teachers, or other students unless we discuss it with you first – however, in extreme circumstances like if the health, safety or welfare of you or someone else is at significant risk, we are legally obliged to let others know. If we did need to tell someone about something you have told us, we would always try to speak with you first. For our safety and yours we hold information that you tell us on electronic records that can be seen by other healthcare professionals who all follow the same confidentiality rules – this can include your doctor. Records are kept for future use and destroyed after a specified time.”