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Health Visiting Service

Supporting families with a new baby or a child aged under five-years-old.

Contact us

The Health Visitor duty line is available Monday to Friday, 9am to 5pm with the exception of bank holidays.

The duty health visitor can help with advice on topics such as:

  • infant feeding
  • development or behaviour concerns
  • healthy eating
  • you and your baby/child’s emotional well being
  • immunisations
  • toileting
  • sleep
  • accident prevention
  • signpost to local services.

If you have medical concerns about your baby/child or yourself please call 111, GP or if urgent attend A&E.

Please call your nearest Health Visiting duty line location:

Ashford 
0300 123 3092
kentchft.ashfordDutyHV@nhs.net

Canterbury and Coastal
0300 7900 156
kentchft.canterburyDutyHV@nhs.net

Dartford     
0300 123 2075
kentchft.dartfordDutyHV@nhs.net

Dover   
0300 1233018
kentchft.doverDutyHV@nhs.net

Gravesend
0300 123 2076
kentchft.gravesendDutyHV@nhs.net

Maidstone 
0300 555 0506
kentchft.maidstoneDutyHV@nhs.net

Sevenoaks, Swanley and Edenbridge 
0300 123 4497
kentchft.sevenoaksDutyHV@nhs.net

Shepway  
0300 123 1240
kentchft.shepwayDutyHV@nhs.net

Swale  
0300 123 4014
kentchft.swaleDutyHV@nhs.net

Thanet
0300 0134740
kentchft.thanetDutyHV@nhs.net

Tonbridge and Malling    
0300 1233017
kentchft.tonbridgemallingDutyHV@nhs.net

Tunbridge Wells   
0300 790 0243
kentchft.tunbridgewellsDutyHV@nhs.net

Who we are

We are a team of health visitors, who are registered nurses or midwives who have a specialised qualification in public health and the care and development of pre-school children. The health visiting service supports families with a new baby or child under five year old by offering advice and guidance. The service works in line with the national Healthy Child Programme, which aims to promote optimal health and wellbeing for all children. The health visiting service provides an essential service to children and families and work in local communities to promote health and reduce health inequalities.

What we do

We support families with a new baby or a child aged under five-years-old. Working together with you and your family we can develop individual family health plans to help you with your family’s needs. We can provide advice and support on:

  • Growth, physical and emotional development and learning through play
  • Breastfeeding, introducing solid foods and healthy eating
  • Immunisations
  • Common infections, skin problems and minor illnesses in children
  • Challenges such as teething, temper tantrums, sleeping, eating and toilet training
  • Post-natal depression, bereavement and violence in the family
  • Reducing accidents in the home

We work closely with midwives, GPs, Paediatricians, local children’s centres and voluntary organisations to provide you with the best possible care.

How do you use this service?

Everyone with a new baby or child under 5 years old is able to use the service. You can contact the service direct or you can be referred by a GP or healthcare professional.

We have a duty health visitor who is available Monday to Friday 9am to 5pm who can talk to you about any concerns you may or support you to access the right service. You can find them contact details in your red book or contact your local team.

Born to move app

Your comments

September 2021
Tunbridge Wells

Rachel is so great and gave me the confidence to move to the next level.

September 2021
Thanet

Megan took the time to understand our specific family needs. She gave useful strategies. She was aware of supporting my emotional needs as a mum as well and the practical issues at hand.

October 2021
Tonbridge & Malling

Lorraine was very friendly and reassuring.

October 2021
Gravesham

Very informative and gave great advice/websites to use. Made me feel comfortable and listened to and interacted with my baby.

October 2021
Tunbridge Wells

Felt very comfortable. Sandra was so lovely and really made me feel at ease. She made me feel like she was really invested in all babies.

October 2021
Thanet

Excellent level of service very in depth conversation regarding my child's health and development. At no point did the appointment feel rushed, very relaxed.

August 2021
Tunbridge Wells

Felt very comfortable regarding any issues we had, very knowledgeable and helpful.

August 2021
Shepway

Amie very approachable, good to talk to & discuss any concerns with and not feel judged. Home visit support has been brilliant.

August 2021
Sevenoaks

Samantha really listened to us and put us at ease. She offered some helpful advice on breastfeeding, sleeping and winding our baby too.

August 2021
Maidstone

The lady that came to see me today was very lovely and answered all of my questions, was easy to understand and has put my mind to rest about things I had been worrying about.

August 2021
Gravesham

Absolutely love seeing Debbie my health visitor she's very kind and caring, very easy to talk to. I always look forward to her visits.

August 2021
Ashford

Very friendly and helpful people. Saw me quickly and I felt very comfortable during the session.

September 2021
Sevenoaks

I felt at ease and not like I was being judged. Lots of helpful information and Emma seemed genuinely interest.

September 2021
Canterbury and Coastal

Katrina was very Informative and provided lots of information on support services and tips on becoming a new mum.

September 2021
Dover

Tracey was very approachable as was her colleague who was training. They answered all our questions and were so helpful.

June 2021
Ashford

Joy was an absolute god send given we were in a pandemic. Always going above and beyond her duties in a caring and compassionate way.

June 2021
Gravesham

I felt comfortable and well informed about what the visit was for and about.

June 2021
Shepway

Amy is very approachable and professional. Her positivity has made me feel much more confident that I'm doing well as a parent of two.

July 2021
Maidstone

Heath visitor talked through all concerns and stayed for a long time. Was friendly and informative.

July 2021
Ashford

Helen is brilliant, makes me feel so at ease, she isn’t judgemental. She’s very knowledgeable and I trust the advice she shares with me.

July 2021
Gravesham

Debbie is always friendly, helpful and is always lovely to talk too.

July 2021
Tunbridge Wells

Very friendly, great advice, comfortable to talk to and reassuring.

July 2021
Shepway

Such caring, kind, warm, approachable HV. Each time I have contact with this service I leave feeling confident in my child and myself.

July 2021
Sevenoaks

Friendly, informative and kind.

April 2021
Maidstone

Very kind helpful and caring. We were very happy to have these home visits by a professional health visitor.

April 2021
Deal

Reassuring, offered advice and answered any questions or concerns.

April 2021
Dover

Appointment arranged at a time that was suitable for me. It was a telephone call due to Covid. Call came on time and Sandra was very friendly and informative.

April 2021
Tonbridge & Malling

My health visitor Emma has endless patience and kindness. She spends a lot of time coaching me with breastfeeding difficulties and listening.

May 2021
Shepway

Felt reassured and comfortable to talk about my worries.

May 2021
Thanet

Lots of amazing information and support.

May 2021
Tunbridge Wells

The lady we saw was extremely kind and understanding. She listened to what concerns I had a gave me advice on how to deal with these.

May 2021
Dartford

Siobahn Was very friendly and informative and supported our choices without judgment. She ensured both me and my partner were doing well emotionally and coping with life as new parents. We look forward to working with her.

June 2021
Tonbridge & Malling

Lorraine was extremely friendly and put me at ease and gave me lots of helpful advice.

June 2021
Dover

I called asking to speak to someone regarding concerns about speech and was phoned back the same day and an appointment made for the same week.

January 2021
Canterbury and Coastal

Sandra is such a lovely lady, she just listened to all my concerns and has done her best to help me move forward for my sons health and well-being. Showing genuine concern and care.

January 2021
Tunbridge Wells

Helpful in every way, reassuring. Really lovely to talk to.

January 2021
Maidstone

Considering it was a virtual appointment I received lots of helpful information.

February 2021
Dover

The lady I spoke to was very helpful I couldn’t have asked for more info than I received and her advice was great.

February 2021
Tunbridge Wells

Supportive and knowledgeable health visitor. I felt she was pragmatic, really listened to me and gave great advice.

February 2021
Thanet

Professional, informative, clear and concise.

February 2021
Tunbridge Wells

Karen has been fantastic. I feel incredibly reassured by her and the contact I have with her. She continues to go above and beyond and I’m incredibly grateful and feel very lucky that Karen is my health visitor.

March 2021
Tonbridge & Malling

Lots of advice and reassurance, and Lorraine was very patient when my toddler also wanted to get involved in the appointment!

April 2021
Dartford

The health visitor was lovely. Easy to talk to and gave great advice.

April 2021
Shepway

Jo (Health Visitor) was lovely, very knowledgeable and calming.

October 2020
Sevenoaks

Health visitor Andy was very friendly and approachable during the home visit. She answered any question we had and gave helpful advice.

November 2020
Swale

Hannah was excellent, friendly and supportive with lots of helpful advice.

December 2020
Shepway

It was really nice to talk to Emma. I got lot of ideas and help.

July 2020
Gravesham

Alison was so informative, kind and compassionate to me and my family. She immediately put me at ease.

July 2020
Maidstone

Lots of time given to discussing my child’s personalised development.

August 2020
Tonbridge & Malling

I was kept very well informed throughout the whole process. The lady I spoke to was very knowledgeable and friendly.

September 2020
Swale

Marie took my concerns seriously and followed it up that same day with arranging a referral.

October 2020
Shepway

Friendly lady who I spoke to, had all advice needed and no judgements made.

October 2020
Maidstone

Jo was positive, listened to what I said and seemed genuinely interested in my child.

June 2020
Dover

Friendly and welcoming.

May 2020
Maidstone

Appointment booking personal and timely, location convenient and appropriate, staff friendly, efficient, very knowledgeable and helpful.

April 2020
Deal

Very friendly, welcoming, safe environment, also calm and non judgemental staff.

April 2020
Thanet

Very lovely staff. Makes you feel at ease and very comfortable. Great with the children too.

March 2020
Swanley

Made to feel at ease straight away. A very relaxed and friendly approach.

March 2020
Swanley

The health visitors are very kind, friendly and helpful. They answer all my questios, addressed my concerns and referrred my child to specialist when necessary.

March 2020
Tunbridge Wells

Friendly, professional, reassuring and non judgemental.

March 2020
Tunbridge Wells

Very relaxed, honest and sensible approach.

March 2020
Tunbridge Wells

Always have an answer to my question.

February 2020
Tonbridge and Malling

Everyone is very welcoming, supportive and reassuring - can be quite a life line! The clinics are wonderful.

February 2020
Ashford

Always helpful and available to advise. Operators were very sweet and kind.

February 2020
Deal

Very friendly, approachable, helpful and reassuring.

February 2020
Shepway

I have always been confident that I will be offrered support if needed. It's great to know I could speak to someone from the team on the phone.

February 2020
Thanet

Really friendly staff that are super helpful and know what they are doing.

February 2020
Tunbridge Wells

Helpful and supportive service. Gave good service regarding health carers about child.

January 2020
Gravesham

Friendly and personable.

January 2020
Swale

Listened to any concerns I had and without question they referred me onto a physio service.

January 2020
Swale

Able to discuss any worring issues related to both baby and myself. Friendly and offer advice and recommendation.

January 2020
Maidstone

Very competent nursery nurse who listened and advised without patronising.

January 2020
Swanley

It was helpful to have two visits from (staff name) for continuity of care and to build a relationship, which would have made it easier to raise concerns if I had any.

January 2020
Maidstone

Knowledgable nurse, welcoming atmosphere, friendly and open discussion.

December 2019
Tunbridge Wells

Very positve service happy with (staff name) support and explanation.

December 2019
 Dartford

I have had a great experience with the clinic and Health Visiting team, the Brent is a fab centre.

December 2019
Dartford

Very helpful advise to gain extra weight.

December 2019
Dover

It's important to ensure your child is meeting the milestones.

December 2019
Shepway

Direct communication - text messages for any change in meeting times. (Staff name) has offered suggestions with my child's reflux - possibility of formula and breastfeeding.

December 2019
Shepway

I have felt supported and acknowledged. Lots of helpful tools to move forward with. (patient's name)

July 2019
Dover

Lovely friendly home service. Saves me having to go to clinic. I am able to feel comfortable in my own home.

July 2019
Tunbridge Wells

Very supportive and answered all the questions that I had.

July 2019
Sevenoaks

Great and friendly service providing peace of mind re child's development.

July 2019
Gravesham

Very informative and reassuring when things are going well and advice given when things can be improved.

July 2019
Dartford

Extremely informative and supportive service.

July 2019
Shepway

Professional, accessible, service provided was excellent.

June 2019
Gravesham

The lady who done my son's review was lovely, very polite and easy to talk to.

June 2019
Canterbury and coastal team

Continuity in care, staff members who care about the patients, a reassuring support in the absence of family/friends in the area.

June 2019
Dartford

The Health visitor I saw was very helpful and happily answered any questions I had.

June 2019
Sevenoaks

My health care visitor was very informative, caring and friendly. She also took interest in me personally and provided reassurances for my newborn.

June 2019
Swanley

I've had issues with breast feeding - the team were consoling, encouraging and helpful. I've always felt comfortable in asking any questions too, a very supportive team.

June 2019
Tunbridge Wells

Excellent health visitor team. I really appreciate all of their support plus never felt rushed.

June 2019
Tonbridge and Malling

Thoughtful, helpful, personalised advice. Great tips to help me with breast feeding and sleep training.

February 2019
Dartford

I wasn't feeling very confident and after the clinic I felt better. I was told about groups I could attend and introduced to the staff.

February 2019
Tunbridge Wells

My HV has been amazing so kind and caring and provided support beyond anything I could wish.

February 2019
Maidstone

Health visitor listened to my concerns and reassured me with sensible advice, and explained everything. She asked me how I wanted to be supported rather than telling me what to do.

February 2019
Thanet

Warm welcoming, knowledgable staff.

February 2019
Gravesham

It is made very easy to drop in to get my baby weighed and any questions I have are always answered.

February 2019
Swanley

I have really benefitted from the support from the HV team. I have had low mood for a while but with extra visits, I feel able to do a good job as a mum due to advice, encouragement and tips.

February 2019
Tonbridge & Malling

The staff are very kind, calm, reassuring, helpful and friendly. They never make you feel rushed.

January 2019
Tunbridge Wells

Really friendly, supportive, and non-judgemental. Brilliant advice. Very caring members of staff, who put me and my baby as their priority. 

January 2019
Ashford

My health visitor was lovely I had her with my first child and then with my second on request, she is really supportive, reassuring and great help.

January 2019
Maidstone

On the basis of my visit today the health visiting staff carried out a comprehensive assessment of my child’s development. They took the time to explore my concerns including weaning and childcare upon my return to work, the latter of which I did not expect to be within their remit but they offered useful advice and support. Their rapport with my child was excellent in such a short appointment time. 

January 2019
Dartford

Really informative, helped to ease my worries and had lots of information to back up the early year profile.

January 2019
Edenbridge

Very quick service. Lovely Health Visitors Very friendly and calming environment Very good advice, explained in detail.

January 2019
Maidstone

Health visitor was a very knowledgeable and understanding specialist. She listened and responded to my needs, offering advice and made me feel reassured in my decisions.

January 2019
Sevenoaks

Health visitor answered all my questions and provided some very useful tips, she was also very reassuring in relation to my baby's development.

January 2019
Thanet

Great advice and help that I have received each time I have required it. I have premature twins and find the service easy to access and extremely beneficial. 

January 2019
Ashford

Health visitor was very friendly and explained so many things about my child’s development. She weighed and measured my daughter height and also explained 50th centile which I didn’t know. She gave me some very good advices regarding my daughter teeth which helped me with my older son too. 

January 2019
Dartford

Really happy with the Dartford team. Whenever I have any questions someone always gets back to me.

June 2018
Tunbridge Wells

Extremely friendly, helpfull, knowledgeable and took a lot of time with us.

June 2018
Swanley

I felt that the advisor was very friendly and helpful with all aspects of information.

June 2018
Shepway

Great to get contact with a professional and talk about concerns. Left feeling very happy.

June 2018
Ashford

I come here regularly and the staff are fantastic, so friendly and helpful.

June 2018
Gravesham

Relaxed environment to talk about child's development.

May 2018
Sevenoaks

Excellent team who are welcoming and listen to your concerns.

May 2018
Dover

Made to feel as though you are doing well and looking after your baby. Kind and easy to talk to. Baby was upset with wind. Called advice line and was very helpful.

May 2018
Maidstone

Friendly, polite staff, genuinely interested in child's development.

May 2018
Swanley

Been extremeley reliable and reassuring.

May 2018
Tonbridge and Malling

Always receive useful and helpful information. Very familar with the service and every visit has been very beneficial.

April 2018
Sevenoaks

Have been very helpful, very friendly and caring. I was given a lot of good advice and useful information.

April 2018
Tunbridge Wells

The team are always very helpful and supportive. They are very knowledgable.

April 2018
Edenbridge

Very helpful informative and very friendly . All groups we have been to at centre have been great. As has all health visitors we have seen.

April 2018
Swanley

Warm and welcoming.

April 2018
Canterbury and Coastal

Very informing and reassuring with answering questions I might have.

March 2018
Gravesham

I was happy with all the information provided and advice given, very reassuring to get positive feedback about our child.

March 2018
Swale

Very friendly service, made us feel very comfortable and relaxed.

March 2018
Maidstone

My health visitor was extremely nice and polite and provides me with so many new information. Also she can answer all my questions.

March 2018
Dartford

Excellent service, very friendly and happy to listen to any queries and made you feel at home.

March 2018
Shepway

Very helpful and happy to answer my questions. Friendly approach and easy to talk to.

January 2018
Swanley

Good advice and friendly atmosphere.

January 2018
Dartford

Made me feel very happy with what I have been doing so far.

January 2018
Gravesham

Always very friendly, informative and put you at ease to ask questions and get advice.

January 2018
Maidstone

Very friendly and helpful lots of positive advice.

February 2018
Gravesham

Such lovely community nurses make you feel so comfortable.

February 2018
Swanley

My health visitor has been brilliant and I wouldn't have coped without her.

February 2018
Dartford

Both health visitors that have dealt with the care for myself and my baby have been friendly and able to offer advice and support when needed.

February 2018
Maidstone

Lady was very friendly and chatty. Not judgemental at all. Put me at ease.

February 2018
Edenbridge

Very friendly and welcoming. Also good with advice.

February 2018
Swale

The staff are very friendly and reassuring and always offer alternative advice.

February 2018
Gravesham

Lovely staff, friendly and welcoming. Very helpful.

February 2018
Canterbury & Coastal

Friendly care that has been very helpful.

February 2018
Tonbridge & Malling

Received good advise and support about child development.

February 2018
Dover

Very friendly, good advice, quick service, reassuring.

December 2016
Thanet

They have helped me so much with my first child. My husband and I have built up a great rapport with our health visitor, so it is always nice to see her and catch up.

December 2016
Dover

Would not have coped without this service or without Jo. The visits have got me through. Jo has been invaluable to me bonding and looking after my baby.

December 2016
Gravesham

The health visitors are always very helpful, full of advice and friendly.

December 2016
Maidstone

Health visitor was extremely helpful, well informed and very approachable. I felt calm and relaxed in her presence.