Community Rehabilitation Team

Contact us

Contact one of the teams from Monday to Friday, 8am to 5pm:

0300 7900 389

For the rapid response in east Kent, please see the Acute Response Team page.

For the rapid response in west Kent, please see the Urgent Care Team (West Kent) page.

Who we are

We are a multi-disciplinary team that includes occupational therapists, physiotherapists and therapy assistants. We work within Community Hospitals, patients’ homes and rehabilitation groups to ensure effective discharge planning and a seamless rehabilitation pathway. We provide holistic assessment of patients’ needs and help patients achieve maximum independence in daily living activities and improved well-being.

We also have speech and language therapists and stroke specialist nurses for east Kent teams only.

What we do

We provide short-term rehabilitation to enable patients, where possible, to remain in the community rather than be admitted to hospital or long-term care, and to live as independently as possible. We have close links with Acute Hospitals to ensure patients are able to continue their rehabilitation in the community following discharge from hospital.

The team can assess for and provide suitable equipment and home adaptations to increase independence. We assess and devise individual exercise programmes to improve muscle strength, mobility and balance. Our treatment plans are based on patient-centred goals which are aimed at improving patients’ ability to perform daily activities, such as walking, climbing stairs and self-care. We give advice and information on issues relating to patient safety and self-management.

We actively involve patients and family/carers in all aspects of care and can assess the need for and refer on to other agencies and professions where necessary.

How do I refer to this service?

Anyone can refer via:

East Kent Local Referral Unit
0300 123 0915

West Kent Local Referral Unit
0300 123 1950
kcht.LRUwestkent@nhs.net

Monday to Friday, 8am to 10pm

Virtual appointments

We are using a variety of virtual platforms to conduct our appointments, you will be advised which one by your clinician at the point of scheduling your appointment. Please click on the appropriate link below to start your virtual journey.

Shepway Team waiting room

Read our Virtual appointments for patients page to get the best out of your appointment.

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Your comments

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March 2024
Deal

Staff helpful and positive. Accepting of me as I am. Supportive and non-judgmental.

February 2024
Thanet

Prompt attention and friendliness of all who attended. Polite manner throughout. Most reassuring.

January 2024
Herne Bay

The team are very professional, caring and approachable. It has been so helpful for my balance, making me feel more confident and happy in myself. Thank you so much.

May 2023
Ashford

Everything was explained and made sure I understood.

May 2023
Canterbury

Rachel was caring, friendly, very professional, understanding and helpful. Thank you.

May 2023
Deal

Both clinicians were lovely and kind and did all they could, and their input has helped greatly.

May 2023
Thanet

The confidence boost the team gave me and the patience from the team.

May 2023
West Kent

Staff were professional, knowledgable and very helpful.

April 2023
Thanet

Clinician was very through and always gave the best advice and always had time to explain things to us.

April 2023
Canterbury

Very reassuring and professional.

April 2023
Herne Bay

It was very informative, friendly and enjoyable and a relaxed setting.

April 2023
Ashford

Good service, brilliant nurse, very helpful.

April 2023
West Kent

Physio absolutely brilliant with confidence building and exercises, good amount of knowledge and advice given.

April 2023
Ashford

The whole team were very caring, very helpful and kept next of kin updated.

March 2023
Thanet

From the first visit Mandy has shown me patience and built my confidence to walk again, she has been excellent, thank you Mandy .

March 2023
Deal

Very good clinician and checked and ordered all equipment, so helpful.

March 2023
Ashford

She listened to me and did what was needed and kept coming back until everythng was resolved.

March 2023
Folkestone

Clare made patient feel at ease, she was very kind. Exercises helped.

March 2023
Canterbury

My mother is very hard of hearing, however they took their time and communicated well.

January 2023
Ashford

Gave clear feedback understood everything.

January 2023
West Kent

Polite and knew what she was talking about.

January 2023
Canterbury

I have enjoyed having my physiotherapy input.

January 2023
Herne Bay

Staff are very hands on, everything explained and was spoken to well. Not a huge group so was able to communicate with others. Well conducted.

January 2023
Herne Bay

Bindhu was excellent, explained clearly and overall friendly and professional.

December 2022
Ashford

Very informative, like knowing details, kindly responded everything she asked for, very open minded and friendly.

December 2022
West Kent

Communication and help received.

December 2022
Deal

Tanya was understanding and thoughtful to my needs, which felt she listened to me and didn’t push when she knew I was struggling.

December 2022
Herne Bay

The rehab unit team were professional, helpful and friendly.

December 2022
Canterbury

I have looked forward to my visits and have been very satisfied with the service.

June 2022
Ashford

Get treated with respect and they listen to you well.

June 2022
Herne Bay

Jackie has been really helpful and she listens to my problems.

June 2022
Thanet

Mandy was very informative and friendly, which made such a difference when you have services in your own home.

June 2022
Canterbury

I have found Barbara polite patient and cheerful. She has given me lots of encouragement to achieve my goals. She has also cheered me up on every visit I had, thank you.

May 2022
West Kent

Attention to detail very good, tried different exercises to make my life more comfortable.

May 2022
Herne Bay

Amber worked professionally and empathetically with Dad. Excellent help.

May 2022
Thanet

Very good treatment and applied very well and explaining the process.

May 2022
West Kent

We had frequent visits from therapists and physios who were always kind and very helpful. Grateful to have this service.

April 2022
Thanet

Very patient and do things at my pace. Very kind and communicate with you, understanding.

May 2022
Canterbury

Good communication between calls and updates with equipment.

March 2022
West Kent

Very happy with Heather, she showed me exercises and I have seen a big improvement and it has given me more confidence.

March 2022
Herne Bay

Packed in lots of physio into the session, brilliant service in the rehab unit and really please with my progress.

March 2022
West Kent

I found Kelly very helpful, she helped me with a lot of exercises and I felt more at ease.

March 2022
Folkestone

My treatment from the rehab team has given me my independence back. Could not praise the support worker enough.

March 2022
West Kent

Very happy with what Becky sorted out for me. I felt she went out of her way to help.

March 2022
West Kent

My therapist Rachel, is very caring, supportive and understood my problems and was able to advise and point me in the right direction.

February 2022
Deal

Both Kate and Lisa are professional, happy to help and made me feel at ease.

February 2022
Ashford

I am pleased with the service and the girls who supported me were amazing. So much was provided and thoughtfully.

February 2022
West Kent

I enjoyed the sessions and being with other people is also beneficial to me.

February 2022
Folkestone

Excellent. Kept informed always.

February 2022
Herne Bay

Very positive and caring team.

January 2022
Thanet

Support workers very helpful and gave me confidence throught their visits.

January 2022
West Kent

Very happy with Emily who talks to me and not at me and explains everything fully.

January 2022
Deal

Team got me walking again. Gave me confidence. Really caring. Nicola was amazing.

January 2022
Canterbury

This has help me achieve my goals making my life easier and happier.

January 2022
West Kent

The service is excellent, Claire is very knowledgeable, I have benefitted from the exercises given and can see an improvement.

December 2021
Folkestone

Always listened and discussed everything together to support my goals. Gave me empathy.

December 2021
West Kent

Fantastic service, everyone who came to visit made me feel welcomed and supported.

December 2021
Canterbury

Adrienne was so helpful with the advice given, she was so willing to help.

December 2021
West Kent

Excellent physio, Chrissy made me feel safe and helped me progress well with my injury.

December 2021
Thanet

Very kind and friendly and made me feel I could achieve something.

December 2021
West Kent

Vivian was very friendly and always helped me whenever I had questions. She was always on time and came whenever I needed her.

November 2021
Thanet

The support and guidence I received was very welcome and helpful. Gave me confidance after a fall. Very thankful to the team.

November 2021
Canterbury

I think Barbara has given me the encouragement and confidence I needed. My physio input from Lisa was very good too.

November 2021
Deal

The staff were really helpful and knowledgeable and kept me updated at all times. Very professional.

October 2021
Canterbury

Everyone I have been contacted by or been visited by has been extremely polite and helpful.

October 2021
Thanet

The girls gave me the confidence and were very quick at getting me the equipment I needed, which helped with my progress.

October 2021
Thanet

Support worker gave me confidence to do my exercises.

October 2021
Canterbury

I was always involved in decisions.

November 2022
Ashford

Very practical, exercises were excellent. Clinician had a wonderful positive mental attitude which I loved.

November 2022
Folkestone

She gave me lots of information and exercises. Went through everything beautifully.

November 2022
Herne Bay

The rehab unit is very helpful and informative.

November 2022
Deal

OT was very helpful, supportive, knowledgeable. Gave good guidance, responsive and was seen quickly.

November 2022
Thanet

Greta personality. Always on time or early. She understood my mobility problems and worked accordingly.

October 2022
Canterbury

Physio and support worker were very kind, helpful and thoughtful.

October 2022
Folkestone

I felt that my programme was tailored to my personal needs.

October 2022
Herne Bay

The staff were friendly, compassionate and professional, making an excellent experience, helped me to improve my well-being and increase my confidence.

October 2022
Thanet

The physio support was very caring, helpful and very knowledgeable. She also showed great patience and had a good sense of humour.

September 2022
Canterbury

Occupational therapist was very supportive, listened well and did everything in her power to help. I couldn't fault her and how helpful she was.

September 2022
Deal

Friendly, explained everything and thoroughly professional.

September 2022
Herne Bay

This has helped me gain my confidence in the rehab unit. l never thought Ii would do so well after my stroke.

September 2022
Ashford

Great help, great advice, on the ball. Always on time.

September 2022
West Kent

Very kind and accommodating.

September 2022
Canterbury

Clinician listened and was very kind and positive.

July 2022
West Kent

Everyone was so kind and helpful.

July 2022
West Kent

Emma and Joe were very friendly, extremely helpful, very professional, wonderful experience