Home Treatment Service

Providing urgent care for up to seven days to patients in crisis.

Coxheath Centre

0300 0247 111

Heath Road, Coxheath, Maidstone, Kent ME17 4AH

Tonbridge Cottage Hospital

0300 0247 111

Vauxhall Lane, Tonbridge, Kent TN11 0NE

The Home Treatment Service runs seven days a week from 2 to 10pm, with patient reviews held every morning from 9am to 1pm.

Who we are

We are a community team made up of a consultant geriatrician, speciality doctors and advanced health care assistants. The Home Treatment Service (which replaces our Enhanced Rapid Response Service) forms part of a wider urgent care service with IC24 and Maidstone and Tunbridge Wells NHS Foundation Trust.

What we do

We provide urgent care for up to seven days to patients in crisis in west Kent. Patients will be seen within two hours of a referral and, when needed, will be transferred to KCHFT’s community services for rehabilitation, long-term treatment or community support.

The service’s ultimate aim is to avoid patients being admitted to Maidstone or Tunbridge Wells hospitals by diagnosing, assessing and treating patients in their homes. The Home Treatment Service runs as a virtual ward, with patients under the care of a consultant geriatrician.

The service works closely with the hospitals’ discharge teams and GP practices to support early discharge of patients and provide a step-down service for those who are medically fit.

How do you use this service?

You need to be referred by a GP, healthcare professional to use this service.

Your comments

February 2018
Maidstone

Fantastic service keeping people out of hospital provided advice and security to relative worried about terminal relative.

February 2018
Sevenoaks

First class service. Everyone was so kind and considerate.

February 2018
Tonbridge & Malling

The doctor saw my husband the patient was kind and caring efficient and thorough he did not rush and was very reassuring. I had not heard of this service before but it is a very valuable one.

January 2018
Tunbridge Wells

Fantastic service. Mum has dementia and a visit to A&E would have been distressing both for her and my Dad.

January 2018
Tunbridge Wells

The response was fast and the care given was brilliant, caring, friendly, professional kind and respectful.

December 2017
Tunbridge Wells

Our personal experience was very impressive, so I can't imagine how it could be improved.

December 2017
Maidstone

All the team were very professional and reassuring.

November 2017
Tunbridge Wells

They were really nice and friendly and we didn't have to wait long and were really thorough.

November 2017
Sevenoaks

Because of the professionalism, care, humour shown throughout the visit.

November 2017
Maidstone

Very reassuring. Brilliant service.

October 2017
Tunbridge Wells

The team are first class kind and cheerful, very caring and efficient. Nothing too much trouble - I am almost blind and found hospital stay very difficult, so much better to be treated at home.

October 2017
Tunbridge Wells

Such a wonderful team. It was so much better than having to go in to hospital. Thank you.

October 2017
Sevenoaks

We found the service excellent.

October 2017
Tunbridge Wells

Quick response treated with kindness, peace of mind to know that a home service exists.

October 2017
Dover

Good service from team. Lovely staff. Excellent treatment always.

September 2017
Maidstone

What a fantastic additional service to hospital care you provide when the patient requests home care and the carers are competent to carry it out with guidance.

September 2017
Tonbridge & Malling

Really nice doctor and nurse; kind, caring and also quick response. Very satisfied - helps to keep older patients in their own home.

September 2017
Maidstone

The medical team were efficient, kind and gave us both complete confidence in their care.

August 2017
Maidstone

The team were very friendly and kind and very reassuring.

August 2017
Tonbridge & Malling

Very professional, kind, caring and helpful.

July 2017
Maidstone

The doctor and nurse that came to see my husband were excellent. Cannot fault anyone or service we were given.

July 2017
Tonbridge & Malling

A breath of fresh air having someone over seeing mum on a one-to-one basis at home, knowing there is an immediate response if they are needed. They were friendly, reassuring and professional.

June 2017
Maidstone

Absolutely brilliant service. Doctors and nurses were lovely.

June 2017
Tunbridge Wells

I have never been treated so kindly and helpful. I am 85 this month and felt so at ease with them - thank you.

May 2017
Maidstone

Excellent. Everything went like clockwork. All questions were clearly answered.

May 2017
Tunbridge Wells

For someone who is housebound it's made getting a thorough check-up / blood test etc. much easier. They where an excellent team, they had all the right equipment for any situation which they used with great efficiency.

April 2017
Maidstone

The treatment I got was very professional. I could not ask for anything better - thanks a million.

March 2017
Sevenoaks

It made my treatment so easy and everyone was so kind and friendly.

March 2017
Tonbridge & Malling

Very happy with this service. Staying out of hospital the key.

February 2017
Maidstone

I am very frail and unwell and know that I will pass away at some point soon. This service means that I am more likely to remain comfortable in my own home without needing to go in to hospital to receive the IV medications that I have required. I am very grateful for this as it has made me less afraid for my future.

February 2017
Tonbridge & Malling

A very kind, professional and reliable service team - very impressed.

January 2017
Maidstone

I cannot begin to thank you enough for the wonderful service provided by the super team of ladies who looked after my husband during his last few days. They were super efficient and kindness itself. Truly wonderful, from all my family again many, many thanks.

January 2017
Tonbridge & Malling

We were extremely impressed with the speed of intervention and support my Dad received. It helped my Dad stay out of hospital and die peacefully at home.

January 2017
Tonbridge & Malling

Please keep up your good work, to me. I got good treatment and everyone that came to see me were lovely. I feel so lucky that you came. I felt safe and cared for.

December 2016
Tunbridge Wells

Care team all very professional and second to none with the care they provided.

December 2016
Sevenoaks

The quality of the medical care seemed outstanding and gave a lot of confidence.

November 2016
Maidstone

The staff took such good care of me making sure I was happy and explaining what they where doing.

November 2016
Tonbridge & Malling

The care I received was lovely, very caring and thorough.

October 2016
Sevenoaks

I was impressed by the sensitivity and professionalism of the staff.

October 2016
Maidstone

Amazing service which allowed my mum, who suffers from dementia and alzheimers, to be treated at home.

September 2016
Sevenoaks

I am totally impressed by the professionalism courtesy and friendliness of every individual who has supported a fantastic service.

September 2016
Maidstone

Feeling safe under the care of a professional, caring team with all your needs attended too. Every person in the team did everything possible to help you through a painful. experience

August 2016
Maidstone

I really didn't want to go into hospital. This service helped me stay at home. Thank you nurse Cheryl.

July 2016
Maidstone

Your staff listen to our concerns, give advice, are thorough and very reassuring - a super team.

June 2016
Tunbridge Wells

Very pleasant and through service, thank you.

June 2016
Maidstone

Excellent service and friendly staff.

May 2016
Sevenoaks

I am very pleased with the service, lovely staff and very understanding of my needs.

May 2016
Tunbridge Wells

They have been very supportive and all work well together to provide an excellent service.

May 2016
Tonbridge and Malling

The staff were very friendly and very helpful. Everything was clearly explained and I couldn't have asked for better care. Fantastic.

April 2016
Tonbridge and Malling

The response was very quick. I immediately felt confident - they cared about my husband, who with Alzheimers is very confused.

March 2016
Tonbridge and Malling

We found that the treatment was first class and interesting.

March 2016
Tonbridge and Malling

I was seen promptly and efficiently with respect and courtesy

January 2016

They were all friendly, helpful and caring. (Maidstone)

January 2016

Very impressed, so thorough, and felt very confident with the treament. (Tunbridge Wells)

January 2016

Very useful service.† Lovely doctor and her colleague were very helpful and friendly. (Sevenoaks)

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