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Frailty Home Treatment Service (east Kent)

Providing individualised home treatment to patients in crisis in east Kent.

Contact us

Contact the Local Referral Unit (east Kent only).

Looking for services in west Kent? Visit Home Treatment Services.

Who we are

We are a community team led by consultants from the Community Frailty Team and East Kent Hospitals University NHS Foundation Trust. We are supported by advanced clinical practitioners, nurses and therapists; working in collaboration with GPs. The service forms part of a wider urgent care service with our partners.

What we do

We provide acute assessment and medical management for patients in their home or care home.

We provide individualised treatment to frail patients in crisis in east Kent. We agree a plan with the referrer and the patient and if required, the patient will be treated in their own home.

The service’s ultimate aim is to avoid patients being admitted to an acute hospital by diagnosing, assessing and treating patients. The service runs as a virtual ward, with patients under the care of the lead clinician.

The service works closely with hospital discharge teams and GPs to support early discharge of patients and provide a step-down service for those who are ready to leave hospital.

How do you use this service?

You need to be referred by a GP, healthcare professional or care home professional to use this service.

Information for referrers

We accept referrals for patients who are acutely unwell and are:

  • in an acute hospital bed with a need to facilitate discharge
  • at home
  • in a care home.

Referrals can be made by hospital teams, ambulance crews, primary care, community teams, out of hours providers and care homes.

Please contact:

Local Referral Unit
0300 123 4498

Your comments

April 2023

Very caring member of staff.

March 2023

Staff that listened to me about my health problems and did their best to put my mind at rest.

January 2023

Excellent team. Well organised. No faffing and they worked well together. Very pleased with visit.

January 2023

Was very happy with visit. Very thorough examination. Explained things well and kept informed. Was very pleased with their caring attitude. I was unaware of the service but very pleased it was there.

September 2022

I was involved in the decisions about my treatment.

July 2022

You were all marvellous and listened to my mum and I. She was able to stay at home which was her wishes. Thank you so much.

July 2022

Thank you so much for coming to see me. I was so scared of going to hospital and now I have received this care at home. You turn up with a huge bag like Mary Poppins and out comes a whole hospital!

June 2022

They went beyond the call of duty.

September 2022

Good surprise, as the patient needed a lot of support and care, patient was assessed well, arranged blood tests, well qualified, was also very thorough and very helpful.

September 2022

Friendly, understood what she was saying, explained things very clearly.

August 2021

We were very impressed with the care, consideration and patience mum and ourselves received as such a difficult time for us. Mina and Roshni were kind and lovely, and we felt reassured and at ease. Thank you.