Children’s Hearing Service

Very impressed with the service, friendly staff, patient and caring towards my child and informative- explaining everything as they went along.

Quick to be seen,friendly and helpful staff.

From start to finish the service is excellent. Not a very long wait from referral. Very understanding and experienced staff.

Staff were really friendly, helpful and made me and my son feel very at ease.

Very friendly, patient staff.

Service was very prompt from GP to referral and appointment. The lady was very kind and made my daughter comfortable with the process.

Very friendly staff - very informative.

Very good treatment by a professional and caring person. Great place to come to and very well catered for children.

We have never used the service before, the doctor was really lovely and very thorough with the hearing test.

Excellent service, staff gave clear and accurate feedback of the appointment.

The staff were great very good with my son and understanding.

We felt very welcome, service/staff were helpful and very welcoming. Both my child and I were very relaxed and enjoyed our visit. The doctor lady was full of understanding and demonstrated her interest of our case. High standard of care and professionalism. Thanks.

Lady explained everything before and after, she didn't rush my son.

Very kind and caring lady that took my daughter's hearing test, immediately putting my nervous child at ease and a big smile on her face. I'm very happy with how the appointment went.

Everyone was very friendly, made us feel at ease. Appointment was on time.

Very helpful staff. She explained how and what she was going to do clearly.

Very friendly and seeing my son at ease was the best thing.

They were very good with my son. He's normally shy and he interacted with the lady doing the test straight away.

Very straightforward and made my daughter feel at ease.

The staff were very thorough and explained the process well.

We arrived early and were seen early. Fun games during testing and easy interaction.

This is a fantastic service and have never experienced any concerns or issues.

My daughter was very shy at the start and they made her feel at ease and were very gentle and kind.

Very friendly and made to feel comfortable.

Very kind and good to children, making them feel at ease.

The staff are amazing and very informative, sensitive and helpful. Great at explaining everything.

Really nice staff, felt welcome and treated well.

Extremely good with our daughter, friendly and helped persuade our daughter to interact willingly.

The audiologists were very patient in calming my daughter down and getting her settled for the tests.

The team were fantastic and so kind and helpful. They put both myself and my son at ease.

Friendly, safe environment created for my son at the Coxheath centre.

Staff were very friendly and gave excellent feedback and results. Explained things well when unsure.

Excellent service, appointments came through as expected and staff are warm and friendly.

Very friendly and welcoming. Everything explained well to myself and my daughter.

Excellent explanation to our son during the test and after to myself regarding test results and aftercare.

Your staff are quite friendly and warm. We absolutely love this service.

She was so lovely with my 5 year old daughter and the children's waiting room was lovely, also clean.

Friendly, efficient service. Always keep us well informed of results, options and treatment. My son loves coming.

Always helpful informative and responsive to my daughter's needs. As a family we have always felt very well supported.

We have found the service to be very efficient and well organised.

Very patient with children. Friendly staff. Seen ahead of appointment time.

Interacted with my son very well and explained tests/results clearly.

The staff were friendly and welcoming. They were brilliant with my 2 year old whilst assessing his hearing. They explained everything clearly and made a plan for review.

Very friendly staff. Made my 3 year old feel straight at ease.

Lovely kind service, explained results from test clearly.

Very friendly and helpful. My son was very comfortable throughout.

The service is brilliant and I cannot fault it. They fit my daughter in at short notice and were outstanding. I won't take her anywhere else for her hearing.

Very professional service and great with communicating with my daughter.

They were brilliant with my 5 year old and explained well to me (his Mum) clearly what was going on.

I have always been given the best care and attention and dealt with sympathetically and kindly at all times. I have always got an appointment if I needed one, even in an emergency.

The hearing specialists were wonderful - brilliant with my son - extremely professional - understanding. Thank you.

The doctor in charge was extremely patient and explained it all very clearly. She was also very kind to my daughter making the experience quite lovely!

Everyone was very helpful and put my daughter at ease.

Both audiologists were extremely friendly and kind to my son. They engaged well and told me exactly what was happening. Very interactive to get responses from my son.

Friendly, informative and patient with my daughter.

Very helpful and reassuring for our child and for us.

Julie, the audiologist was fantastic. Explained results in a simple but thorough way. Super service.

The staff here today have had time, kindness and compasion to explain and advise my son. I'm very grateful and pleased with today's outcome.

Very thorough, patient and calm. Good explanation of issue.

Staff were very friendly and helpful. My daughter was very comfortable during the appointment and at ease.

We felt at ease, it was a lovely, friendly, relaxed environment. He really loved the toys and games during the appointment and whilst waiting. Staff were lovely too.

Always been friendly, helpful, genuine. Explain and answers any questions.

A* service.

Amazing attitude and commitment from staff members, reassured/distracted my son from the distress he was in this morning and reassured myself (mum) by clear explanation of results.

The audiologist was amazing, made us and my daughter feel at ease within seconds of entering the room and explained everything we needed to know in a way we could understand.

Lovely reception area, staff very helpful and attentive to my child.

Fantastic care of my 3 year old niece. She was treated brilliantly.

Family friendly service which is easily accessible.

The ladies were very careful and kind to my little girl. They were patient and explained everything to me. My little girl actually enjoyed her hearing test!

Very thorough, reassuring and communicated well with myself and my son. (Maidstone)

Staff are skilled, friendly and attentive. The location is accessible and the appointment ran to time. (Gravesend)

Competent staff, modern equipment, clean surroundings and reliable service. Can't say enough good things about this service. (Sevenoaks)