Children’s Hearing Service

Very personable clinician who answered all questions and made everyone at ease.

Very professional and understanding and brilliant with children

Very friendly, reassuring staff.

Very thorough examination, experienced staff and a relaxed atmosphere. Seen quickly and on time.

Excellent team. Great with my child. Excellent explanation of the process and follow up.

Took their time and engaged well with my child.

Staff were friendly and patient, making the effort to make our son comfortable and relaxed during the assessment.

Friendly, made my son very calm, explained things clearly.

Brilliant staff who are very knowledgeable and excellent with my child.

Very informative and environment very calm for younger children.

The two staff members, Rose and Ashleen were amazing with my child. Very friendly and professional.

Appointment dealt with on time and the audiologist was quick and clear regarding what he was doing.

Very helpful staff, made everything clear, not intimidating for my child. (Liaison service)

Staff were very friendly and explained everything thoroughly.

The staff were very kind and engaging. Good communication, thank you!

Really helpful clinicians who explained findings and next steps clearly.

Staff member doing the test made daughter feel at ease.

My appointment was quick, objective and well explained throughout.

Prompt and efficient appointment, no concerns.

The lady explained to my daughter what was going to happen. She had a lovely calm way when communicating with my daughter.

Nikki and Kelly were brilliant with my daughter and made the appointment fun.

Very happy with the service recieved today. Dan was fantastic with my son and made him feel relaxed and happy during the whole process. Thank you very much.

Staff were lovely and reassuring for my son.

Friendly, knowledgeable, supportive and very mindful of mine and baby's needs.

The doctor was kind and helpful. I liked the way she spoke to my son to explain what she was going to do on the tests.

Very attentive and friendly staff.

The care received was amazing.

Such a child friendly positive experience.

Very friendly and a lovely approach for my young child.

Efficient, on time, pleasant and knowledgeable.

Put at ease, were very thorough and explained everything.

Excellent hearing test. Rosie very good with my 3 year old and took us in early as they were ready early.

Very friendly and informative.

Excellent experience. The ladies were amazing with my child and explained all in full detail.

We were seen on time and the hearing tester (Rose) was fantastic.

The staff we very helpful. Excellent service.

Great consultant, they made my child feel comfortable and relaxed explaining everything.

Staff friendly and everything was straightforward. I had a chance to ask for clarification on hearing aids which was very helpful.

Very patient, extremely helpful and kind. Brilliant service.

Patient friendly staff. Very calm and caring.

Amazing with my child and made him feel very comfortable and explained well.

The team are always so friendly, helpful and knowledgable.

Rose was very patient, friendly and helpful. She explained everything really well.

The staff made us feel welcome.

Friendly nurses who reassured my daughter.

The staff were friendly and made both myself and my son feel at ease.

Really lovely staff who made my daughter feel totally at ease and ensured that she had fun whilst having her hearing tested.

The audiologist Bryony was very patient and friendly and made it a fun experience for my 5 year old son. Lots of jokes to put him at ease. She is very good at her job!

Staff were professional and very informative. They were great with my daughter and made her feel relaxed and comfortable.

Prompt and efficient upon arrival. Explained exactly what would happen and listened to my concerns. Very professional and thorough.

Lovely friendly staff. Explained the whole process.

Super helpful staff (Julie and Steph) really good with my child and accommodating particularly given the fact that I had to attend with toddler in tow.

Well run, polite, spoke to son politely.

I was impressed with how good the staff were with my daughter. They were efficient and yet patient friendly and kind.

The staff were brilliant and very positive with my child. Very good at explaining everything they were doing.

Lovely lady, was quick, very helpful and dealt with my child well.

The lady we saw made my child feel at ease, was very friendly, explained everything and also made the test feel like a game. Which made the whole process quick and stress free. Fabulous!

The practitioner was very professional. Made my child feel safe. She was friendly and explained everything she was doing.

The initial conversation was good by phone and the doctor was extremely helpful. Obviously a full hearing test has to be conducted in person so not all future appointments could be done this way but I would be happy for follow ups and conversations to be done by phone as it saves travelling and extra time off work.

The doctor I spoke to during the consultation on the telephone was lovely but without actually seeing or speaking to my son (the patient), it makes it impossible to judge anything regarding his auditoy processing disorder.

It was great to touch base but obviously there is no way to test my child's hearing over the phone. It was very helpful and a good opportunity to ask any questions. A good interim solution in current circumstances.

Extremely friendly and professional consultant. Thank you.

It was great to speak to a doctor over the phone to discuss concerns and ensure my son will be booked into an appropriate clinic in future.

I received a phone call to explain why our appointment had been postponed. It was due to COVID 19 reasons. The lady was so friendly and helpful! She asked some questions about my son's hearing and was so kind and informative. She explained what would happen next and took the time to chat to me. It was amazing phone call and I can’t praise the lady enough.

The interviewer requested for my opinion about my daughter's hearing to see if I had concerns. I was satisfied with the telecall interview despite the lockdown due to the pandemic season we all are in.

We have always had a very good service from Sevenoaks Children’s Audiology. Every staff member we have ever dealt with is excellent - they have been treating my son for about 7 years now.

Procedures and results clearly explained. Kind, gentle, caring.

Everyone is extremely helpful and friendly. Makes my child feel . (Sip and Sign)

The audiologist we saw was very good, she explained what she was doing to both myself and my son. she also explained what the readings meant and how the follow up would be done.

The sevice was excellent. To have a toddler as a patient and be engaged in the appointment shows how amazing the staff are at Sevenoaks Hospital.

This support has been vital to our child's care, thank you for seeing us quickly.

A very professional approach.

Very calm environment. Person was very engaging and able to keep my son focussed; also very patient with him.

Lovely staff, very patient and friendly

Both (staff names) were amazing with my son; extremely friendly and so helpful.

(Staff name) was really kind and patient with my anxious daughter.

A very friendly atmosphere, staff outstanding and helpful. Experienced and knowledgeable staff.

The audiologists were fantastic people, my son felt very comfortable. Extremely pleased.

First class excellent service, fantastic staff.

Lovely staff, my child was very at ease, they explained everything really well.

A very friendly atmosphere, staff outstanding and helpful. experienced and knowledgeable staff.

My three year old was very reluctant at first but the staff were so friendly and patient with her and made her feel very comfortable by the end. It was also fun and she enjoyed the games.

Staff were very friendly, helpful and good at explaining the outcome of hearing test.

Staff were both really good with my 2 year old boy making him feel very relaxed. (Staff name) explained everything really clearly. They both made the experience really enjoyable.

Audiologist really friendly. Answered all our questions and was able to advise where to get extra support and guidance not relating to hearing. Really wonderful service from start to finish. (Parent)

Prompt appointment time and friendly welcoming staff. Very through checks and my son felt at ease and comfortable. (Parent)

Fantastic service and staff were fabulous. (Parent)

Carry on delivering such a wonderful service. (Parent)

The audiology team were amazing with my son. So friendly, kind and fun.

Lovely, calm staff and environment which helped keep my 1 year old calm and happy.

Polite, caring attitude very informative, willing to answer any questions explained what the audiologist was doing.

The two members of the audiology team were so good with my young daughter and really helped her feel at ease.

Lovely lady and really helpful and kind. She was very good with my daughter.

They were friendly and helpful, listened to issues and took seriously and made suggestions

Two ladies were amazing with my little boy putting him at such ease! Thank you!

Very impressed with the service, friendly staff, patient and caring towards my child and informative- explaining everything as they went along.

Quick to be seen,friendly and helpful staff.

From start to finish the service is excellent. Not a very long wait from referral. Very understanding and experienced staff.

Staff were really friendly, helpful and made me and my son feel very at ease.