Children’s Hearing Service

Making the most of every child's hearing.

Contact us

0300 123 2670
kentchft.childhearing@nhs.net

Admin Team are available Monday to Friday, 8am to 5pm.

See our clinic locations listed below.

Who we are

We are a consultant-led audiology team offering hearing assessment and solutions for children from birth to 16-years-old in west Kent, Medway and Swale. Our paediatric audiologists have considerable training and experience in assessing and managing hearing impairment in children who have multiple conditions and who are difficult to test such as those with autistic spectrum disorder or attention deficit hyperactivity disorder.

What we do

We carry out hearing assessments, otoscopy, tympanometry, auditory brainstem and oto-acoustic emissions on newborns as well as taking impressions for hearing aid moulds and fitting and repairing hearing aids. We also care for babies and children who have lost their hearing as a result of meningitis, birth complications and conditions such as glue ear and we deal with balance problems in children and young people.

We specialise in fitting children for hearing aids and are one of the few departments in the country who provide bone conduction hearing aids on soft and hard band for children with significant conductive, mixed or unilateral hearing impairment. We also provide a special vibrotactile hearing aid service for children with both hearing and vision loss.

How do you use this service?

You need to be referred by a GP or healthcare professional.

Our locations

Gravesham Community Hospital

Bath Street, Gravesend, DA11 0DG

Minor injury unit

Open 8am to 8pm, every day of the year.

See our minor injury units page for more details.

Our services at this location:

Please note there may be be other services at this location, including services not provided by KCHFT.

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Heathside Centre

Invicta House, Heath Road, Coxheath, Maidstone, Kent ME17 4AH

Our services at this location:

Please note there may be other services at this location, including services not provided by KCHFT.

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Orchards Swale MASH

Attlee Way, Milton Regis, Sittingbourne, Kent ME10 2HE

Our services at this location:

Please note there may be other services at this location, including services not provided by KCHFT.

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Sevenoaks Hospital

Hospital Road, Sevenoaks, TN13 3PG

Community hospital

Ward visiting times are 2.30 to 5pm and 6.30 to 8pm

Please see our Sevenoaks Hospital page for more details.

Minor injury unit

8am to 8pm, every day of the year.

X-ray: Monday to Friday, 8.45am to 5pm.

See our minor injury units page for more details.

Our services at this location:

Please note there may be be other services at this location, including services not provided by KCHFT.

View on Google Maps

Your stories

Your comments

January 2018
Maidstone

Very impressed with the service, friendly staff, patient and caring towards my child and informative- explaining everything as they went along.

February 2018
Dartford

Quick to be seen,friendly and helpful staff.

February 2018
Sevenoaks

From start to finish the service is excellent. Not a very long wait from referral. Very understanding and experienced staff.

February 2018
Gravesend

Staff were really friendly, helpful and made me and my son feel very at ease.

December 2017
Sevenoaks

Very friendly, patient staff.

December 2017
Sevenoaks

Service was very prompt from GP to referral and appointment. The lady was very kind and made my daughter comfortable with the process.

November 2017
Maidstone

Very friendly staff - very informative.

November 2017
Sittingbourne

Very good treatment by a professional and caring person. Great place to come to and very well catered for children.

November 2017
Gravesend

We have never used the service before, the doctor was really lovely and very thorough with the hearing test.

October 2017
Maidstone

Excellent service, staff gave clear and accurate feedback of the appointment.

October 2017
Sittingbourne

The staff were great very good with my son and understanding.

October 2017
Sevenoaks

We felt very welcome, service/staff were helpful and very welcoming. Both my child and I were very relaxed and enjoyed our visit. The doctor lady was full of understanding and demonstrated her interest of our case. High standard of care and professionalism. Thanks.

September 2017
Sittingbourne

Lady explained everything before and after, she didn't rush my son.

September 2017
Gravesend

Very kind and caring lady that took my daughter's hearing test, immediately putting my nervous child at ease and a big smile on her face. I'm very happy with how the appointment went.

September 2017
Maidstone

Everyone was very friendly, made us feel at ease. Appointment was on time.

August 2017
Gravesend

Very helpful staff. She explained how and what she was going to do clearly.

August 2017
Sittingbourne

Very friendly and seeing my son at ease was the best thing.

August 2017
Sevenoaks

They were very good with my son. He's normally shy and he interacted with the lady doing the test straight away.

August 2017
Maidstone

Very straightforward and made my daughter feel at ease.

July 2017
Gravesend

The staff were very thorough and explained the process well.

July 2017
Sevenoaks

We arrived early and were seen early. Fun games during testing and easy interaction.

July 2017
Sittingbourne

This is a fantastic service and have never experienced any concerns or issues.

July 2017
Maidstone

My daughter was very shy at the start and they made her feel at ease and were very gentle and kind.

July 2017
Sevenoaks

Very friendly and made to feel comfortable.

July 2017
Sevenoaks

Very kind and good to children, making them feel at ease.

June 2017
Maidstone

The staff are amazing and very informative, sensitive and helpful. Great at explaining everything.

June 2017
Gravesend

Really nice staff, felt welcome and treated well.

June 2017
Gravesend

Extremely good with our daughter, friendly and helped persuade our daughter to interact willingly.

June 2017
Sevenoaks

The audiologists were very patient in calming my daughter down and getting her settled for the tests.

June 2017
Sevenoaks

The team were fantastic and so kind and helpful. They put both myself and my son at ease.

June 2017
Maidstone

Friendly, safe environment created for my son at the Coxheath centre.

May 2017
Gravesend

Staff were very friendly and gave excellent feedback and results. Explained things well when unsure.

May 2017
Maidstone

Excellent service, appointments came through as expected and staff are warm and friendly.

May 2017
Sittingbourne

Very friendly and welcoming. Everything explained well to myself and my daughter.

May 2017
Sevenoaks

Excellent explanation to our son during the test and after to myself regarding test results and aftercare.

April 2017
Sittingbourne

Your staff are quite friendly and warm. We absolutely love this service.

April 2017
Sevenoaks

She was so lovely with my 5 year old daughter and the children's waiting room was lovely, also clean.

April 2017
Maidstone

Friendly, efficient service. Always keep us well informed of results, options and treatment. My son loves coming.

April 2017
Maidstone

Always helpful informative and responsive to my daughter's needs. As a family we have always felt very well supported.

March 2017
Sevenoaks

We have found the service to be very efficient and well organised.

February 2017
Sevenoaks

Very patient with children. Friendly staff. Seen ahead of appointment time.

January 2017
Sevenoaks

Interacted with my son very well and explained tests/results clearly.

January 2017
Maidstone

The staff were friendly and welcoming. They were brilliant with my 2 year old whilst assessing his hearing. They explained everything clearly and made a plan for review.

December 2016
Sevenoaks

Very friendly staff. Made my 3 year old feel straight at ease.

December 2016
Sittingbourne

Lovely kind service, explained results from test clearly.

December 2016
Gravesend

Very friendly and helpful. My son was very comfortable throughout.

November 2016
Maidstone

The service is brilliant and I cannot fault it. They fit my daughter in at short notice and were outstanding. I won't take her anywhere else for her hearing.

November 2016
Sevenoaks

Very professional service and great with communicating with my daughter.

October 2016
Gravesend

They were brilliant with my 5 year old and explained well to me (his Mum) clearly what was going on.

October 2016
Sevenoaks

I have always been given the best care and attention and dealt with sympathetically and kindly at all times. I have always got an appointment if I needed one, even in an emergency.

September 2016
Sevenoaks

The hearing specialists were wonderful - brilliant with my son - extremely professional - understanding. Thank you.

September 2016
Maidstone

The doctor in charge was extremely patient and explained it all very clearly. She was also very kind to my daughter making the experience quite lovely!

September 2016
Gravesend

Everyone was very helpful and put my daughter at ease.

August 2016
Gravesend

Both audiologists were extremely friendly and kind to my son. They engaged well and told me exactly what was happening. Very interactive to get responses from my son.

August 2016
Sevenoaks

Friendly, informative and patient with my daughter.

August 2016
Maidstone

Very helpful and reassuring for our child and for us.

July 2016
Sevenoaks

Julie, the audiologist was fantastic. Explained results in a simple but thorough way. Super service.

July 2016
Gravesend

The staff here today have had time, kindness and compasion to explain and advise my son. I'm very grateful and pleased with today's outcome.

June 2016
Sittingbourne

Very thorough, patient and calm. Good explanation of issue.

June 2016
Gravesend

Staff were very friendly and helpful. My daughter was very comfortable during the appointment and at ease.

June 2016
Sevenoaks

We felt at ease, it was a lovely, friendly, relaxed environment. He really loved the toys and games during the appointment and whilst waiting. Staff were lovely too.

June 2016
Maidstone

Always been friendly, helpful, genuine. Explain and answers any questions.

May 2016
Sittingbourne

A* service.

May 2016
Gravesend

Amazing attitude and commitment from staff members, reassured/distracted my son from the distress he was in this morning and reassured myself (mum) by clear explanation of results.

May 2016
Sevenoaks

The audiologist was amazing, made us and my daughter feel at ease within seconds of entering the room and explained everything we needed to know in a way we could understand.

April 2016
Sittingbourne

Lovely reception area, staff very helpful and attentive to my child.

April 2016
Gravesham

Fantastic care of my 3 year old niece. She was treated brilliantly.

April 2016
Sevenoaks

Family friendly service which is easily accessible.

March 2016
Gillingham

The ladies were very careful and kind to my little girl. They were patient and explained everything to me. My little girl actually enjoyed her hearing test!

January 2016

Very thorough, reassuring and communicated well with myself and my son. (Maidstone)

January 2016

Staff are skilled, friendly and attentive. The location is accessible and the appointment ran to time. (Gravesend)

January 2016

Competent staff, modern equipment, clean surroundings and reliable service. Can't say enough good things about this service. (Sevenoaks)