Newborn Hearing Screening Programme

Contact us

We have clinics in the following hospitals and surrounding areas. For appointments please call:

Darent Valley Hospital - 01322 319124
Medway Hospital - 01634 976848
Tunbridge Wells Hospital at Pembury - 01892 634210

Who we are

We are qualified newborn hearing screeners covering West Kent, Medway and Swale. Our aim is to improve outcomes for every child through a high-quality hearing screening programme, safe and effective assessments and family-centred early intervention.

What we do

We are recognised as the world's leading newborn hearing screening programme, sharing the latest research and best practice guidance. We offer newborn hearing screening and safe and effective assessment for babies.

We develop and promote family-friendly integrated services, which support effective early intervention for deaf children. We also empower parents to make informed choices for their child. We routinely offer newborn hearing screening for every baby born in England.

How do you use this service?

You can contact the service directly using the information given above or you can be referred by a GP or healthcare professional.

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100%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from January to March 2024)

Your comments

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February 2024
Dartford

Lady was lovely and explained clearly what would happen.

May 2023
Dartford

Friendly staff, appointment on time, given clear information about what was happening.

May 2023
Medway

Lovely caring and informative service.

May 2023
Dartford

Promptly scheduled and seen quickly on the day. The process was well explained to us before discharge and for the follow up appointment.

April 2023
Dartford

The lady was very gentle and patient with my baby.

April 2023
Maidstone

Friendly and explained everything clearly.

April 2023
Tunbridge Wells

Friendliness of staff in hearing test room.

March 2023
Dartford

We were seen early for the appointment. Lovely, caring lady and it was nice and quick.

March 2023
Dartford

From start to finish professional, friendly and helpful.

March 2023
Maidstone

Super quick, on time and reassuring.

March 2023
Tunbridge Wells

Very informative about ongoing care.

March 2023
Dartford

Very relaxing environment, Rachel made us feel very calm.

January 2023
Dartford

Kate was clear in her explanation of what was being done and why. She was friendly too.

January 2023
Dartford

The screener was brilliant both first and second time, she made us feel at ease.

January 2023
Tunbridge Wells

Mary very informative, kind and so gentle with my son. She also saw us 20 minutes early - thank you.

December 2022
Medway

Quick, went straight in for appointment.

December 2022
Dartford

Clear communication on the process being carried out.

December 2022
Maidstone

Appointment was on time and the lady explained everything so well.

June 2022
Dartford

Kate was kind and friendly and explained what she was going to do before the check.

June 2022
Tunbridge Wells

Mary was excellent, explained everything well and generally reassuring and supportive.

June 2022
Dartford

Practitioner was amazing, got it done nice and quickly. Was amazing with baby, very pleased!

June 2022
Maidstone

Professional, friendly consultant who gave clear information.

June 2022
Dartford

Very informative, great communication and very professional.

May 2022
Medway

Lady was lovely, very supportive and explained the process clearly.

June 2022
Medway

Explained everything thoroughly. Lovely and made us feel at ease.

May 2022
Dartford

Very supportive, caring and helped us feel mum and babys safety was paramount. Cannot praise highly enough!

May 2022
Maidstone

Quick and easy. Baby was at ease throughout.

April 2022
Dartford

Rachel was lovely and handled my daughter with care.

April 2022
Tunbridge Wells

Very pleasant and professional.

March 2022
Tunbridge Wells

Excellent information and reassurance provided.

March 2022
Swale

Was given plenty of information. All staff very welcoming amd friendly.

March 2022
Medway

Everything was straight forward and simple, with lots of information along the way.

November 2022
Maidstone

It was quick and the staff was very friendly and nice.

November 2022
Tunbridge Wells

Clear explanation of process taking place.

November 2022
Medway

Very kind screener who was very informative and put me at ease.

November 2022
Dartford

Lovely nurse. Explained everything.

October 2022
Maidstone

The whole process was quick and very well explained to me. Baby slept the whole time.

October 2022
Medway

Caring and prompt to complete the hearing test.

October 2022
Dartford

Friendly staff, professional attitude, knowledgable.

September 2022
Dartford

Lady was really lovely friendly and talked through what was going to happen.

September 2022
Dartford

We were seen on time and appointment was very quick.

August 2022
Medway

Very informative and kind practitioner.

August 2022
Dartford

Very helpful and friendly and we were seen quickly.

August 2022
Maidstone

We found the centre easily, we didn’t have to wait for the appointment at all and the result was good.

August 2022
Tunbridge Wells

Excellent service, lovely and professional healthcare advisor. Everything was explained very clearly and comprehensively.

July 2022
Dartford

Friendly, clear and helpful information and test.

July 2022
Dartford

Was spoken through everything clearly before the test. Very informative.

July 2022
Tunbridge Wells

The lady was extremely polite and able to communicate what she was doing in a very simplistic and understandable manner.