Newborn Hearing Screening Programme

Improving outcomes for every child through a high-quality hearing screening programme and early intervention.

Coronavirus (COVID-19): Information about our service

This service may be running differently, for example, offering virtual appointments.

Please see your appointment letter for details or contact the service. 

Keep up-to-date with the latest information, read our page on Coronavirus.

Contact us

0300 123 3071
kchft.NewbornHearingScreening@nhs.net

Monday to Friday, 7.30am to 3pm

We have outpatient clinics in:

  • Darent Valley Hospital CRC
  • Magpie Centre, Medway Maritime Hospital
  • Sittingbourne Memorial Hospital
  • Seashells Sure Start Centre, Sevenoaks
  • Childrens Outpatient Department, Maidstone Hospital
  • Meadows Childrens Centre, Parkwood
  • Womens and Childrens Outpatients Department, Tunbridge Wells Hospital
  • Childrens Audiology Department, Sevenoaks Hospital.

Who we are

We are qualified newborn hearing screeners covering West Kent, Medway and Swale. Our aim is to improve outcomes for every child through a high-quality hearing screening programme, safe and effective assessments and family-centred early intervention.

What we do

We are recognised as the world’s leading newborn hearing screening programme, sharing the latest research and best practice guidance. We offer newborn hearing screening and safe and effective assessment for babies.

We develop and promote family-friendly integrated services, which support effective early intervention for deaf children. We also empower parents to make informed choices for their child. We routinely offer newborn hearing screening for every baby born in England.

How do you use this service?

You can contact the service directly using the information given above or you can be referred by a GP or healthcare professional.

Your comments

April 2020
Tunbridge Wells

Really helpful and kind. Provided an excellent service and made sure we understood everything clearly. Went the extra mile to help on other general matters.

March 2020
Medway

Very caring and professional service, made me feel very comfortable.

March 2020
Medway

Really lovely lady, very helpful and explained everything clearly to us.

March 2020
Tunbridge Wells

Professional, informative and helpful service.

February 2020
Maidstone

Very friendly and clear what's going on. They all were happy to answer any questions.

February 2020
Medway

The service was very effective and completed quicky without disturbing us or the baby. Very happy with the service.

February 2020
Maidstone

The examiner was very knowledgable and friendly. Test necessary and painfree. Thankyou.

January 2020
Dartford

Very useful service. Staff explained every step well and clearly and was very professional and friendly.

January 2020
Swale

Appointment came through quickly and was seen time.

January 2020
Dartford

Very kind team who clearly explain every step of the proceedure. Sensitive to concerns and an essential check!

December 2019
Swale

Friendly, good advice, nice to know result.

December 2019
Medway

Very friendly and professional, explained exactly what is happening and why. Thank you.

December 2019
Swale

Always helpful and done efficiently.

July 2019
Maidstone

Friendly and discussed all what happened, was well informed.

July 2019
Maidstone

Good, prompt service calling to book and remind. Nice pleasant informative audiologist.

July 2019
Maidstone

Very nice lady, gentle with my baby and reassured me throughout test.

June 2019
Swale

Lovely lady, very friendly brilliant service.

June 2019
Tunbridge Wells

Very friendly professional service. Very informative and told me everything I needed to know.

June 2019
Tunbridge Wells

Very friendly, reassuring and wonderful with our little boy.

June 2019
Medway

The service was very quick and effective. Also the staff were very helpful and informative.

June 2019
Maidstone

Very kind, not rushed and very gentle with baby.

February 2019
Maidstone

Everything explained well and carried out smoothly.

February 2019
Dartford

It was a nice test and not stressful for baby. The lady was also extremely friendly and caring.

February 2019
Maidstone

It was quick, my baby stayed settled and it is reassuring to know her hearing is good.

February 2019
Dartford

Very professional, everything was explained fully so that we understood what was going on and the lady was very friendly and handled our son with care.

February 2019
Dartford

Baby's hearing was fine. We were told what the screening test entailed, the test was carried out gently and with kindness and told the result was fine. Couldn't be happier.

January 2019
Maidstone

[Staff Member] was lovely. It was nice to be greeted with a smile. All good with the test.

January 2019
Tunbridge Wells

Very prompt - professional and friendly.

January 2019
Maidstone

Very impressed with the service and the caring individuals involved.

January 2019
Medway

The examiner was very calm and gentle and took her time.

January 2019
Dartford

Very welcoming, took her time and waited until baby was ready to do the test.

January 2019
Medway

The practitioner was attentive and considerate. She explained everything and it was clear.

June 2018
Dartford

Very friendly staff, gives reassurance at an early stage.

June 2018
Tunbridge Wells

Lovely friendly staff and service. High standard of professionalism.

June 2018
Maidstone

Polite, quick and easy.

May 2018
Medway

No issues, all professional, explained process and results.

April 2018
Dartford

Very friendly, polite and informative. Caring and gentle with baby.

April 2018
Tunbridge Wells

Excellent, clear explanation and excellent execution of task. Very personable and warm staff member.

March 2018
Medway

Treated us all with kindness, listened to what we had to say. Information was clearly spoken and explained. Credit to her profession.

March 2018
Medway

Lovely lady who offered the service. Explained everything properly, and was helpful about aftercare advice

February 2018
Dartford

Very efficient service from obtaining appointment, to friendly knowledgeable staff. Seen to quickly, baby had no interference and slept throughout. Very happy Mum and dad. Thank you.

February 2018
Dartford

Very professional. They explained the type of test and how it will be done.

February 2018
Dartford

Quick, professional, fast results.

January 2018
Medway

Lovely relaxed service.

January 2018
Tunbridge Wells

Excellent, friendly service that gave me peace of mind.

January 2018
Tunbridge Wells

I was very happy with the screeners visit, she was very informative but really friendly and caring at the same time

December 2016
Medway

Excellent service, very kind, warm and friendly. Really took great care with our baby.

December 2016
Dartford

Staff have been absolutely amazing, so reassuring, looked after us so well and kept us really calm. Very friendly.

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