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Newborn Hearing Screening Programme

Improving outcomes for every child through a high-quality hearing screening programme and early intervention.

Contact us

kchft.NewbornHearingScreening@nhs.net

We have clinics in the following hospitals and surrounding areas. For appointments please call:

  • Darent Valley Hospital - 01322 319124
  • Medway Hospital - 01634 976848
  • Tunbridge Wells Hospital at Pembury - 01892 634210

Who we are

We are qualified newborn hearing screeners covering West Kent, Medway and Swale. Our aim is to improve outcomes for every child through a high-quality hearing screening programme, safe and effective assessments and family-centred early intervention.

What we do

We are recognised as the world's leading newborn hearing screening programme, sharing the latest research and best practice guidance. We offer newborn hearing screening and safe and effective assessment for babies.

We develop and promote family-friendly integrated services, which support effective early intervention for deaf children. We also empower parents to make informed choices for their child. We routinely offer newborn hearing screening for every baby born in England.

How do you use this service?

You can contact the service directly using the information given above or you can be referred by a GP or healthcare professional.

Your comments

April 2023
Dartford

The lady was very gentle and patient with my baby.

April 2023
Maidstone

Friendly and explained everything clearly.

April 2023
Tunbridge Wells

Friendliness of staff in hearing test room.

March 2023
Dartford

We were seen early for the appointment. Lovely, caring lady and it was nice and quick.

March 2023
Dartford

From start to finish professional, friendly and helpful.

March 2023
Maidstone

Super quick, on time and reassuring.

March 2023
Tunbridge Wells

Very informative about ongoing care.

March 2023
Dartford

Very relaxing environment, Rachel made us feel very calm.

January 2023
Dartford

Kate was clear in her explanation of what was being done and why. She was friendly too.

January 2023
Dartford

The screener was brilliant both first and second time, she made us feel at ease.

January 2023
Tunbridge Wells

Mary very informative, kind and so gentle with my son. She also saw us 20 minutes early - thank you.

December 2022
Medway

Quick, went straight in for appointment.

December 2022
Dartford

Clear communication on the process being carried out.

December 2022
Maidstone

Appointment was on time and the lady explained everything so well.

June 2022
Dartford

Kate was kind and friendly and explained what she was going to do before the check.

June 2022
Tunbridge Wells

Mary was excellent, explained everything well and generally reassuring and supportive.

June 2022
Dartford

Practitioner was amazing, got it done nice and quickly. Was amazing with baby, very pleased!

June 2022
Maidstone

Professional, friendly consultant who gave clear information.

June 2022
Dartford

Very informative, great communication and very professional.

May 2022
Medway

Lady was lovely, very supportive and explained the process clearly.

June 2022
Medway

Explained everything thoroughly. Lovely and made us feel at ease.

May 2022
Dartford

Very supportive, caring and helped us feel mum and babys safety was paramount. Cannot praise highly enough!

May 2022
Maidstone

Quick and easy. Baby was at ease throughout.

April 2022
Dartford

Rachel was lovely and handled my daughter with care.

April 2022
Tunbridge Wells

Very pleasant and professional.

March 2022
Tunbridge Wells

Excellent information and reassurance provided.

March 2022
Swale

Was given plenty of information. All staff very welcoming amd friendly.

March 2022
Medway

Everything was straight forward and simple, with lots of information along the way.

November 2022
Maidstone

It was quick and the staff was very friendly and nice.

November 2022
Tunbridge Wells

Clear explanation of process taking place.

November 2022
Medway

Very kind screener who was very informative and put me at ease.

November 2022
Dartford

Lovely nurse. Explained everything.

October 2022
Maidstone

The whole process was quick and very well explained to me. Baby slept the whole time.

October 2022
Medway

Caring and prompt to complete the hearing test.

October 2022
Dartford

Friendly staff, professional attitude, knowledgable.

September 2022
Dartford

Lady was really lovely friendly and talked through what was going to happen.

September 2022
Dartford

We were seen on time and appointment was very quick.

August 2022
Medway

Very informative and kind practitioner.

August 2022
Dartford

Very helpful and friendly and we were seen quickly.

August 2022
Maidstone

We found the centre easily, we didn’t have to wait for the appointment at all and the result was good.

August 2022
Tunbridge Wells

Excellent service, lovely and professional healthcare advisor. Everything was explained very clearly and comprehensively.

July 2022
Dartford

Friendly, clear and helpful information and test.

July 2022
Dartford

Was spoken through everything clearly before the test. Very informative.

July 2022
Tunbridge Wells

The lady was extremely polite and able to communicate what she was doing in a very simplistic and understandable manner.

November 2020
Swale

I have no complaints, just praise.

December 2020
Dartford

The lady was really helpful and gave me a lot of information. She answered all of my questions and thoroughly explained how it works

December 2020
Swale

The lady was really clear and explained it all to me and put me at ease.

January 2021
Dartford

The whole experience was excellent.

August 2020
Medway

Very good service and a good thing to know.

September 2020
Tunbridge Wells

Really straight forward, quick, easy and the lady that did it was really lovely basically.

September 2020
Swale

Nice, quick and easy.

October 2020
Tunbridge Wells

She explained everything really well, clearly - it was quick and efficient.

October 2020
Dartford

Clinic was really organised. Lady was very friendly.

November 2020
Medway

Quick and easy for peace of mind.

August 2020
Swale

Everyone was very friendly and gave us all the information we needed.

April 2020
Tunbridge Wells

Really helpful and kind. Provided an excellent service and made sure we understood everything clearly. Went the extra mile to help on other general matters.

March 2020
Medway

Very caring and professional service, made me feel very comfortable.

March 2020
Medway

Really lovely lady, very helpful and explained everything clearly to us.

March 2020
Tunbridge Wells

Professional, informative and helpful service.

February 2020
Maidstone

Very friendly and clear what's going on. They all were happy to answer any questions.

February 2020
Medway

The service was very effective and completed quicky without disturbing us or the baby. Very happy with the service.

February 2020
Maidstone

The examiner was very knowledgable and friendly. Test necessary and painfree. Thankyou.

January 2020
Dartford

Very useful service. Staff explained every step well and clearly and was very professional and friendly.

January 2020
Swale

Appointment came through quickly and was seen time.

January 2020
Dartford

Very kind team who clearly explain every step of the proceedure. Sensitive to concerns and an essential check!

December 2019
Swale

Friendly, good advice, nice to know result.

December 2019
Medway

Very friendly and professional, explained exactly what is happening and why. Thank you.

December 2019
Swale

Always helpful and done efficiently.

July 2019
Maidstone

Friendly and discussed all what happened, was well informed.

July 2019
Maidstone

Good, prompt service calling to book and remind. Nice pleasant informative audiologist.

July 2019
Maidstone

Very nice lady, gentle with my baby and reassured me throughout test.

June 2019
Swale

Lovely lady, very friendly brilliant service.

June 2019
Tunbridge Wells

Very friendly professional service. Very informative and told me everything I needed to know.

June 2019
Tunbridge Wells

Very friendly, reassuring and wonderful with our little boy.

June 2019
Medway

The service was very quick and effective. Also the staff were very helpful and informative.

June 2019
Maidstone

Very kind, not rushed and very gentle with baby.

February 2019
Maidstone

Everything explained well and carried out smoothly.

February 2019
Dartford

It was a nice test and not stressful for baby. The lady was also extremely friendly and caring.

February 2019
Maidstone

It was quick, my baby stayed settled and it is reassuring to know her hearing is good.

February 2019
Dartford

Very professional, everything was explained fully so that we understood what was going on and the lady was very friendly and handled our son with care.

February 2019
Dartford

Baby's hearing was fine. We were told what the screening test entailed, the test was carried out gently and with kindness and told the result was fine. Couldn't be happier.

January 2019
Maidstone

[Staff Member] was lovely. It was nice to be greeted with a smile. All good with the test.

January 2019
Tunbridge Wells

Very prompt - professional and friendly.

January 2019
Maidstone

Very impressed with the service and the caring individuals involved.

January 2019
Medway

The examiner was very calm and gentle and took her time.

January 2019
Dartford

Very welcoming, took her time and waited until baby was ready to do the test.

January 2019
Medway

The practitioner was attentive and considerate. She explained everything and it was clear.

June 2018
Dartford

Very friendly staff, gives reassurance at an early stage.

June 2018
Tunbridge Wells

Lovely friendly staff and service. High standard of professionalism.

June 2018
Maidstone

Polite, quick and easy.

May 2018
Medway

No issues, all professional, explained process and results.

April 2018
Dartford

Very friendly, polite and informative. Caring and gentle with baby.

April 2018
Tunbridge Wells

Excellent, clear explanation and excellent execution of task. Very personable and warm staff member.

March 2018
Medway

Treated us all with kindness, listened to what we had to say. Information was clearly spoken and explained. Credit to her profession.

March 2018
Medway

Lovely lady who offered the service. Explained everything properly, and was helpful about aftercare advice

February 2018
Dartford

Very efficient service from obtaining appointment, to friendly knowledgeable staff. Seen to quickly, baby had no interference and slept throughout. Very happy Mum and dad. Thank you.

February 2018
Dartford

Very professional. They explained the type of test and how it will be done.

February 2018
Dartford

Quick, professional, fast results.

January 2018
Medway

Lovely relaxed service.

January 2018
Tunbridge Wells

Excellent, friendly service that gave me peace of mind.

January 2018
Tunbridge Wells

I was very happy with the screeners visit, she was very informative but really friendly and caring at the same time

December 2016
Medway

Excellent service, very kind, warm and friendly. Really took great care with our baby.

December 2016
Dartford

Staff have been absolutely amazing, so reassuring, looked after us so well and kept us really calm. Very friendly.