Newborn Hearing Screening Programme

The lady was very gentle and patient with my baby.

Friendly and explained everything clearly.

Friendliness of staff in hearing test room.

We were seen early for the appointment. Lovely, caring lady and it was nice and quick.

From start to finish professional, friendly and helpful.

Super quick, on time and reassuring.

Very informative about ongoing care.

Very relaxing environment, Rachel made us feel very calm.

Kate was clear in her explanation of what was being done and why. She was friendly too.

The screener was brilliant both first and second time, she made us feel at ease.

Mary very informative, kind and so gentle with my son. She also saw us 20 minutes early - thank you.

Quick, went straight in for appointment.

Clear communication on the process being carried out.

Appointment was on time and the lady explained everything so well.

Kate was kind and friendly and explained what she was going to do before the check.

Mary was excellent, explained everything well and generally reassuring and supportive.

Practitioner was amazing, got it done nice and quickly. Was amazing with baby, very pleased!

Professional, friendly consultant who gave clear information.

Very informative, great communication and very professional.

Lady was lovely, very supportive and explained the process clearly.

Explained everything thoroughly. Lovely and made us feel at ease.

Very supportive, caring and helped us feel mum and babys safety was paramount. Cannot praise highly enough!

Quick and easy. Baby was at ease throughout.

Rachel was lovely and handled my daughter with care.

Very pleasant and professional.

Excellent information and reassurance provided.

Was given plenty of information. All staff very welcoming amd friendly.

Everything was straight forward and simple, with lots of information along the way.

It was quick and the staff was very friendly and nice.

Clear explanation of process taking place.

Very kind screener who was very informative and put me at ease.

Lovely nurse. Explained everything.

The whole process was quick and very well explained to me. Baby slept the whole time.

Caring and prompt to complete the hearing test.

Friendly staff, professional attitude, knowledgable.

Lady was really lovely friendly and talked through what was going to happen.

We were seen on time and appointment was very quick.

Very informative and kind practitioner.

Very helpful and friendly and we were seen quickly.

We found the centre easily, we didn’t have to wait for the appointment at all and the result was good.

Excellent service, lovely and professional healthcare advisor. Everything was explained very clearly and comprehensively.

Friendly, clear and helpful information and test.

Was spoken through everything clearly before the test. Very informative.

The lady was extremely polite and able to communicate what she was doing in a very simplistic and understandable manner.

I have no complaints, just praise.

The lady was really helpful and gave me a lot of information. She answered all of my questions and thoroughly explained how it works

The lady was really clear and explained it all to me and put me at ease.

The whole experience was excellent.

Very good service and a good thing to know.

Really straight forward, quick, easy and the lady that did it was really lovely basically.

Nice, quick and easy.

She explained everything really well, clearly - it was quick and efficient.

Clinic was really organised. Lady was very friendly.

Quick and easy for peace of mind.

Everyone was very friendly and gave us all the information we needed.

Really helpful and kind. Provided an excellent service and made sure we understood everything clearly. Went the extra mile to help on other general matters.

Very caring and professional service, made me feel very comfortable.

Really lovely lady, very helpful and explained everything clearly to us.

Professional, informative and helpful service.

Very friendly and clear what's going on. They all were happy to answer any questions.

The service was very effective and completed quicky without disturbing us or the baby. Very happy with the service.

The examiner was very knowledgable and friendly. Test necessary and painfree. Thankyou.

Very useful service. Staff explained every step well and clearly and was very professional and friendly.

Appointment came through quickly and was seen time.

Very kind team who clearly explain every step of the proceedure. Sensitive to concerns and an essential check!

Friendly, good advice, nice to know result.

Very friendly and professional, explained exactly what is happening and why. Thank you.

Always helpful and done efficiently.

Friendly and discussed all what happened, was well informed.

Good, prompt service calling to book and remind. Nice pleasant informative audiologist.

Very nice lady, gentle with my baby and reassured me throughout test.

Lovely lady, very friendly brilliant service.

Very friendly professional service. Very informative and told me everything I needed to know.

Very friendly, reassuring and wonderful with our little boy.

The service was very quick and effective. Also the staff were very helpful and informative.

Very kind, not rushed and very gentle with baby.

Everything explained well and carried out smoothly.

It was a nice test and not stressful for baby. The lady was also extremely friendly and caring.

It was quick, my baby stayed settled and it is reassuring to know her hearing is good.

Very professional, everything was explained fully so that we understood what was going on and the lady was very friendly and handled our son with care.

Baby's hearing was fine. We were told what the screening test entailed, the test was carried out gently and with kindness and told the result was fine. Couldn't be happier.

[Staff Member] was lovely. It was nice to be greeted with a smile. All good with the test.

Very prompt - professional and friendly.

Very impressed with the service and the caring individuals involved.

The examiner was very calm and gentle and took her time.

Very welcoming, took her time and waited until baby was ready to do the test.

The practitioner was attentive and considerate. She explained everything and it was clear.

Very friendly staff, gives reassurance at an early stage.

Lovely friendly staff and service. High standard of professionalism.

Polite, quick and easy.

No issues, all professional, explained process and results.

Very friendly, polite and informative. Caring and gentle with baby.

Excellent, clear explanation and excellent execution of task. Very personable and warm staff member.

Treated us all with kindness, listened to what we had to say. Information was clearly spoken and explained. Credit to her profession.

Lovely lady who offered the service. Explained everything properly, and was helpful about aftercare advice

Very efficient service from obtaining appointment, to friendly knowledgeable staff. Seen to quickly, baby had no interference and slept throughout. Very happy Mum and dad. Thank you.

Very professional. They explained the type of test and how it will be done.

Quick, professional, fast results.

Lovely relaxed service.

Excellent, friendly service that gave me peace of mind.

I was very happy with the screeners visit, she was very informative but really friendly and caring at the same time

Excellent service, very kind, warm and friendly. Really took great care with our baby.

Staff have been absolutely amazing, so reassuring, looked after us so well and kept us really calm. Very friendly.