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Adult Community Musculoskeletal Physiotherapy

Assessing and treating musculoskeletal injuries and conditions.

Coronavirus (COVID-19): Information about our service

This service may be running differently, for example, offering virtual appointments.

Please see your appointment letter for details or contact the service. 

Keep up-to-date with the latest information, read our page on Coronavirus or our update on the COVID-19 vaccine.

Contact us

0300 123 1951
kentchft.physiopatients@nhs.net

Our clinic locations across Kent are listed below:

Who we are

We are a physiotherapist-led clinic for patients with musculoskeletal problems. We aim to help patients understand their condition and restore movement, strength and function. We run 15 clinics in locations across Kent. Some clinics operate outside normal opening hours and we also offer hydrotherapy at Sevenoaks Hospital.

What we do

We assess and treat musculoskeletal injuries and conditions including muscle and ligament injuries, tendon problems and joint pain including osteoarthritis. We see patients with back and neck pain, and can help with upper and lower limb problems. We also help patients with sports specific injuries, repetitive strain disorders and long-term pain conditions. You may be referred to us after surgery such as total hip and knee replacements.

Treatment includes:

  • individual and group education and advice sessions to help patients actively manage their problem.
  • face-to-face and virtual exercise groups led by a physiotherapist or physiotherapy assistant.
  • patient and problem specific exercise prescription
  • individual treatment sessions.

Individual sessions may include gait, biomechanical and postural assessments. We may also offer electrotherapy, manual therapy, acupuncture and ergonomic advice. We provide a comprehensive, holistic treatment package to suit your needs.

How to use this service

Who can refer?

GPs (patients can ask their GP for a direct referral) or healthcare professionals via a written letter, standard referral form, e-referral service (ERS) or email.

Self-referral

North Kent patients wishing to be seen in Gravesend can refer themselves by using our MSK physio self-referral form (north Kent only).

What happens next?

We process your referral and will contact you, either by phone or by letter to arrange your initial assessment.

Your appointment

COVID-19 has changed the way we deliver physiotherapy – all initial appointments will take place virtually. Virtual consultations have been proven to be an effective way of receiving and delivery physiotherapy.

Telephone consultations

Your physiotherapist will phone you within the agreed time slot and will ask you questions regarding your problem.  You will be asked to complete some movements in order to determine what you are able to do and where your symptoms are coming from.  They will be able to explain your problem and offer you advice on how to manage it. They can send you videos of exercises or a paper copy in the post, if needed. You will be called from a withheld or unknown number.

Video consultations

Video consultations are very similar to the telephone consultations; your physiotherapist will be able to see you, watch you move and demonstrate your exercises. Your physiotherapist will phone you to explain the process and will then send you a link to connect to the video either by text or email. You will need a laptop, tablet or smart phone with the web camera and microphone enabled.

Face-to-face appointments

Following your initial virtual appointment, it may be decided that you would benefit from being seen face-to-face at a clinic. Your physiotherapist will be able to feel the affected area (with your consent) and complete a physical assessment such as testing your strength. They can also offer treatments such as manual therapy or acupuncture, if these treatments have been identified during your virtual consultation.

If there is no longer a clinical need for you to be seen face-to-face, you may be transferred back to virtual appointments.

You may be seen by:

  • qualified physiotherapist
  • supervised physiotherapy student
  • physiotherapy assistant.

Your comments

June 2020
Gravesham Community Hospital

I had remote consultation over the telephone. The physiotherapist was very clear and and made it easy for me to understand what I needed.

June 2020
Tonbridge Cottage Hospital

Physio was friendly. She arranged a call back/follow on call for 6 weeks time to check on whether the exercises helped.

June 2020
Broadstairs Health Centre

I am very pleased with physio recieved and advice given. It was helpful advice and good knowledge by healthcare workers.

June 2020
Summerhill Surgery, Broadstairs

I find (staff name) professional and caring. He listened and solved my issuen rapidly after several previous physio. Great service and outcome.

June 2020
Whitstable and Tankerton Hospital

A lot of careful assessment, reassessment and a caring attitude by the physiotherapist

June 2020
 Queen Victoria Memorial Hospital, Herne Bay

The physio was extremely knowledgable and has got me on recovery plan, all of the team, reception included were helpful and friendly.

June 2020
Gravesham Community Hospital

Excellent physio care and advice, very good receptionist. Excellent advice and guidance on that exercises I needed. This has really helped my mobility, strength and confidence in walking.

June 2020
Broadstairs Health Centre

(Staff name) is an excellent physio therapist. I was in so much pain when I first came to see him, I didn't think he could fix me ... But he did!

June 2020
 Summerhill Surgery, Broadstairs

I find (staff name) professional and caring. He listened and solved my issue rapidly after several previous physio.

May 2020
Queen Victoria Memorial Hospital, Herne Bay

Physiotherapist was knowledgeable, helpful and reassuring.

May 2020
Sevenoaks Hospital

The consultant I had my consultation over the telephone was great - asked questions to make a thorough assessment and answered all mine questions as well.

May 2020
Sevenoaks Hospital

Physio consultant was excellent, efficient and very polite.

May 2020
Tonbridge Cottage Hospital

The therapist was very clear in her delivery of the call. I like the app - it will make me much more likely to complete the exercises as I will see it every time I look at my phone.

April 2020
Tonbridge Cottage Hospital

Beyond any expectation. Excellent. Excellent advice and coaching on diet exercise and approach to running. It was all perfect .

March 2020
Dover Health Centre

(Staff name) is one of the best and we are fortunate that we can see him locally in my opinion. I have every confidence in him. He is polite, friendly and very knowledgeable in my condition of Ankylosing Spondylitis, and I know I am in safe hands with him.

March 2020
Sevenoaks Hospital

Before I started I was totally anti physio . I cannot rate this service any higher. It has totally changed my life back to doing all I could before.

March 2020
Dover Health Centre

(Staff name) is a great physio who has always sorted out my problems. He's also friendly, a credit to his career.

March 2020
Dover Health Centre

Sadly I've had the need for physio, several times, but seeing (staff name) is brilliant. He's polite, friendly and explains everything. There is none better.

March 2020
West View Integrated Care Centre, Tenterden

(Staff name) has been great! Kind, supportive, patient, knowledgeable and physio exercises have helped.

March 2020
Churchill Centre, Aylesford

(Staff name) is amazing. Just the right balance between encouraging and challenging. Every physio department needs her!

February 2020
Queen Victoria Memorial Hospital, Herne Bay

Escape pain has been an excellent programme from which I have benefited in terms of confidence in my body. Exercise has strengthened my knees and I have learned how to manage the condition. I would like to praise (staff names) for their patience, clear advice, willingness to answer questions, their friendly apporach and sense of humour.

February 2020
Queen Victoria Memorial Hospital, Herne Bay

The group is a fantastic environment. You do not feel alone in your struggles post-op. You get one to one advice from the physio and peer support on your journey. It's a friendly helpful environment to regain strength and confidence in physical health and rehabilitation.

February 2020
Tonbridge Cottage Hospital

It was nice to be told by (staff name) if i need anymore support in my balance to just be reffered here again by doctor. (Staff name) was very proffessional. Made me very confident in what she helped me do and also I was helped to make a great improvement.

February 2020
Victoria Hospital, Deal

I have had nothing but kindness and empathy from the team especially (staff name), the physiotherapist, who takes a listening approach and does not dismiss anything.

February 2020
Dover Health Centre

The receptionist (staff name) and the physiotherapist (staff name) always greet you with a smile and chat to make you feel comfortable.

February 2020
Physiotherapy (MSK) - Dover Health Centre

The physio is very good and has help me get the strength back in my back.

February 2020
Sheppey Community Hospital

(Staff name) listened to my problems and changed plans to get me on track. I've been to physio quite a lot and found this has been my best experience.

February 2020
Edenbridge and District Memorial Hospital

The physio was very good at explaining everything in plain English , very good exercises. Very nice lady.

February 2020
Edenbridge and District Memorial Hopsital

Knowledgeable physiotherapists. My first appountment was recieved very quickly.

January 2020
Sevenoaks Hospital

I think that (staff name) has been extremely helpful, kind and gave me the right advise and treatment which has helped me get better quickly . She has a calm, relaxed attitude and always smiles.

January 2020
Gravesham Community Hospital

(Staff name) was a very kind and understanding. Physio taught me a lots of exercises which have helped me.

January 2020
Sheppey Community Hospital

Staff are excellent. Physio really aids recovery.

January 2020
Gravesham Community Hospital

Felt very at ease at the appointment, very thorough discussion about my issues and clear directions of what exercises to do to help with the pain and to prevent further pain and problems.

January 2020
Gravesham Community Hospital

Very nice guy, great knowledge and explanation, good treatment advice.

January 2020
Balmoral GP Surgery, Deal

The physio was excellent, expalined what the problem was (particularly after seeing the xray) and then explaining and demonstrating suitable movements. Just to say it is very helpful to be able to self-refer and to have treatment at the GP surgery.

January 2020
Royal Victoria Hospital, Folkestone

Friendly and always there to answer questions or deal with issues regarding excersises.

January 2020
Hythe Health Centre

Very good experience. Because of the thorough and professional approach.

January 2020
Sevenoaks Hospital

The whole experience has been very positive and my back pain is very much better.

December 2019
Hawkhurst Community Hospital

Thank you for seeing me face to face so quickly very impressive!

December 2019
Hawkhurst Community Hospital

I wouldn't have got better without it. The socialisation helped me feel better too

July 2019
Whitstable and Tankerton Hospital

This service has made me feel in myself so much better and happier. Thank you.

July 2019
Royal Victoria Hospital, Folkestone

From reception to my physiotherapist first class care and smiley.

July 2019
Orchard Surgery, Lydd

It's really good that the service is offered locally at the GP surgery. Much better if you're in pain and don't have to travel miles.

July 2019
Sevenoaks Hospital

I had really good care and right exercises chosen for my case. I felt a difference after first visit and week of exercises at home.

July 2019
Faversham Cottage Hospital

I am so thankful for all the amazing help and care I have received from this centre. They are amazing.

July 2019
Gravesham Community Hospital

I was treated very well. The physiotherapist explained everything to me and has helped me greatly.

July 2019
Sheppey Community Hospital

Staff and department lovely and respectful.

Jun-19
Royal Victoria Hospital, Folkestone

Physio is so important. I've noticed people in my group work hard and I've seen kindness and help for their physio needs. I am so pleased for the promptness of my needs and have mended well! Lost weight too!

Jun-19
Orchard Surgery, Lydd

Always explains treatment clearly he’s about to perform. Answers questions with respect and caring. Always positive and pleasant to talk to especially when discussing difficult topics.

Jun-19
Victoria Hospital, Deal

Having had a hip replacement I was anxious but the advice, support etc. was excellent.

Jun-19
West View Integrated Care Centre, Tenterden

Very encouraging and helpful therapy. Good progression.

Jun-19
West View Integrated Care Centre, Tenterden

Treated with respect and I felt confident that I was getting a good diagnosis and treatment.

Jun-19
Whitstable and Tankerton Hospital

Very informative and helpful service. Physio was very kind and gave some excellent exercises that have really helped me

Jun-19
Hawkhurst Community Hospital

The help and guidance was exceptional which greatly helped me to recover from my knee replacement.

Jun-19
Gravesham Community Hospital

After a few sessions the exercises I have been given have shown improvement to the pain I have.

Jun-19
Sevenoaks hospital

Found the hydrotherapy very helpful. staff were helpful with questions and advice.

February 2019
Sevenoaks Hospital

Was nice to get individual care and the reception is welcoming.

February 2019
Hawhurst Community Hospital

The staff were really encouraging and supportive.

February 2019
Edenbridge and District Memorial Hospital

All the advice I received has really helped me. I had to change appointments a few times and the service was always accommodating.

February 2019
West View Integrated Care Centre, Tenterden

Service is excellent. Practioner shows great empathy and service is considered and gentle.

February 2019
Hythe Health Centre

My problem was dealt with expertly and was very helpful.

February 2019
Broadstairs Health Centre

Treatment has helped tremendously. Practitioner very professional.

February 2019
Churchill Centre, Aylesford

I have enjoyed my time in the gym. I feel much more positive about my exercise programme and feel I have progressed well. My pain levels have been more manageable most of the time. Excellent staff.

February 2019
Victoria Hospital, Folkestone

Fantastic service - can't fault anything. Quick with initial appointment and on time every following treatments. All staff lovely, caring, attentive and friendly.

February 2019
QVMH, Herne Bay

Excellent service, patient treated with kindness and consideration. The treatment catered for our individual needs and abilities. Advise given to help manage conditions.

February 2019
Gravesham Community Hospital

My appointments are always on time, the physiotherapist was really good and helped me a lot.

January 2019
Hythe Health Centre

Dealt with extremely professionally. I have been at ease.

January 2019
Sheppey Community Hospital

Excellent training, feel much more flexible and stronger after finishing 10 weeks of physio. Very pleasant and informative tutor.

January 2019
Whitstable and Tankerton Hospital

It's an amazing opportunity to exercise correctly after a knee op with professional staff and to be able to converse with other patients and members of the gym group.

January 2019
Gravesham Community Hospital

Very friendly and the physiotherapist knew exactly how to ease the pain and exercise.

January 2019
Sevenoaks Hospital

Everyone is amazing. Friendly, professional and caring. It is a pleasure to come.

January 2019
Royal Victoria Hospital, Folkestone

Session highly beneficial. Good range of equipment. Excellent support form physio.

January 2019
West View Integrated Care Centre, Tenterden

Top quality care and advice, and from referral to being called in to see the physio was so quick. Thanks to everyone at West View.

January 2019
Broadstairs Health Centre

I had an issue with neck and shoulder which was causing pain and limitations. With the help received this has vastly improved.

January 2019
Edenbridge and District Memorial Hospital

Professional, friendly services. Gives great advice and extensive knowledge.

June 2018
Dover Health Centre

Excellent service. Therapist kind, polite and respectful and thorough and Fared helped me to be able to manage problem and helped problem.

June 2018
Hawkhurst Community Hospital

The words friendly, reassuring, constructive, helpful and do-able come to mind. A very beneficial time has been spent here, and instructive to carry on practicing at home.

June 2018
Coxheath Clinic, Maidstone

Friendly, prompt, helpful. Nice warm surroundings. Not made to feel unimportant

May 2018
Edenbridge and District Memorial Hospital

The physiotherapist and supporting staff were very helpful. The advice I received was explained very clearly and examination very considerate.

May 2018
Tonbridge Cottage Hospital

Lovely atmosphere. Thank you very much for your help and advice.

April 2018
Physiotherapy (MSK) - West View Integrated Care Centre, Tenterden

Excellent service, friendly, and professional. The condition I was suffering from was fully treated successfully.

April 2018
Canterbury Health Centre

Very helpful, supportive and encouraging throughout.

April 2018
Victoria Hospital, Deal

This is a superb department offering a brilliant service.

April 2018
Gravesham Community Hospital

The treatment I have received has been exceptional, the advise was very constructive and worked well. I would highly recommend this care to friends and family.

April 2018
Royal Victoria Hospital, Folkestone

Physio's friendly, helpful encouraging, reassuring, which has given me more confidence. Over the weeks my ability has increased and pain has eased.

March 2018
Queen Victoria Memorial Hospital, Herne Bay

Can't say enough about how helpful this experience has been for me and how lovely and helpful all staff was.

March 2018
Sevenoaks Hospital

Good reception, friendly staff. Excellent professional help, good listening as well as practical advice.

March 2018
Hythe Health Centre

Punctuality, kindness, thoughtfulness of staff and thoroughness of physical examination.

March 2018
Sheppey Community Hospital

The Physio department is an excellent place, polite, courteous at all times and I feel I have benefitted from my experience here.

March 2018
Churchill Centre, Alyesford

It was transforming, now feeling very positive and in control. Pleased exercise was a big part of the treatment. By the end I was able to walk for much longer, which is mentally and physically given me a new lease of life.

March 2018
Faversham Cottage Hospital

The Physiotherapist was friendly, encouraging, experienced and effective.

January 2018
Rusthall Medical Centre

Friendly, professional, perfectly targeted advice.

January 2018
Livingstone Hospital, Dartford

Very professional and friendly. Aftercare was very helpful. I was listened to about all my problems and was helped with doing aftercare at home.

January 2018
Sheppey Community Hospital

Every session I have some to has been very good, friendly and professional. It has helped my injury massively.

January 2018
Dover Health Centre

I was treated very well. Everything was explained to me.

January 2018
West View Integrated Care Centre, Tenterden

A very friendly and professional service from reception to treatment. The text reminder is first class too.

January 2018
Faversham Cottage Hospital

I found the staff at the Faversham Physio Outpatients to be kind and reassuring and very helpful. I would be happy to recommend them to others in a similar situation to myself.

January 2018
Victoria Hospital, Deal

Practical, professional attitude of all staff. Positive solutions arising from exercises, which fitted my needs

January 2018
Sevenoaks Hospital

Very efficient, pleasant response to all my questions and practical advice given.

February 2018
Sevenoaks Hospital

The reception staff are helpful and polite, the physiotherapist is understanding and gives good advice and treatment.

January 2018
Gravesham Community Hospital

Very friendly and understanding. The specialist give fully explained answers as well as looking in to the issue properly.

February 2018
Whitstable & Tankerton Hospital

People were very kind and helpful nothing was too much trouble.

February 2018
Faversham

Very informative, feels great to know why and how to improve the pain I have had. Has made a huge difference.

February 2018
Royal Victoria Hospital, Folkestone

Lovely physiotherapist. Helpful polite cheerful receptionists. Seen within a month of referral.

February 2018
Edenbridge and District Memorial Hospital

Treated with understanding. Very assured assessment. Punctually called. Very clear advice. helpful exercise sheet given

February 2018
Queen Victoria Memorial Hospital, Herne Bay

An excellent service throughout Physio department. All staff very helpful, friendly and always ready to answer questions.

February 2018
Summerhill Surgery, Broadstairs

I was given an extremely thorough examination and my health was gone into in detail. The Physio was lovely and very friendly and gave me plenty of advice and exercises to do.