Adult Community Musculoskeletal Physiotherapy

Steve my physio explained everything. He answered all of my questions and even brought out the joint model to show me as he spoke.

Treated with kindness and care. Pointed in the right direction for my exercises given by the physio.

Good listening and advise provided. Patient and good knowledge of job.

Friendly, welcoming receptionist. Abbie, my physiotherapist, was friendly and very clear when explaining exercises.

Very thorough in pinpointing the problem and explained it clearly.

Session started on time, very informative. Staff were friendly and professional.

Arrangements for the appointment were good with a reminder sent out by text a couple of days before. Roy was very thorough and listened to how I was getting on. He made some good suggestions and referred me for further investigation.

Excellent, very helpful and friendly. Good understanding and instruction from Simon and Elaine.

Brilliant classes. Expert help. Help to do exercises correctly.

Burnett was very professional, he explained everything very clearly. He was also very kind and caring.

Excellent staff - very reassuring. Good to work with a group. Really helped my confidence and aided recovery.

Went through all about my condition, physio was very friendly and answered all of my questions.

Kay was efficient, patient, courteous and respectful. The exercises are easy to do and don't need complcated equipment - they also work!

Simon and Danni were friendly, kind , efficient, encouraging, helpful and very knowledgeable. Their advice was great, thank you.

Appointment on time. Did not feel rushed. Laura is very kind and takes the time to sort out the best way to help.

Both Hayden and Fiona have been life savers in getting me up and about. I will always be greatful for their professional help, support and guidance. Thank you.

Examination and exercises given have improved back. Tash very friendly and gave good advice.

Kaya was amazing and there was a visible progression each session. Location was local and easily accessible.

Excellent assessment, very thorough. Gave plenty of time to explain things. Very useful exercises and suggestions re posture.

My symptoms have largely improved. Brendan was very friendly, did not feel uncomfortable. I am no longer in pain every day.

Steve was very kind, reassuring and professional. Steve explained what was happening and why.

Fully explained and clearly and in a friendly manner.

Very professional, calm and patient and helpful. I entered barely able to walk up stairs, I am discharged painless and free to move.

Excellent attention and discussion. Natalie listened and understood the problems involved.

The physio (Simon) was very pleasant asking me about my situation and symptoms in a very thorough way. His advice has really helped me progress. Top man!

Excellent instructions and explanation of what to expect from the treatment.

Just like to thank you for the services you provide and the very friendly manner of your staff .

Very informative session. Well worth attending. Lots of useful information.

My husband suffers from dementia amd is very deaf, but he was very happy and understood every step of the way because of the staff.

Physiotherapist very friendly. Explained everything clearly. No problems at all.

Mariam is an amazing Physio. Knowledgeable supportive and professional. We would highly recommend her to anyone.

Ash was very attentive and took my concerns seriously. Although the issue is persisting his advice has helped to alleviate some symptoms.

Tony was very helpful and patient when explaining my condition and the exercises to help me.

My therapist was excellent trying to sort out my problems, if needed I would like to be treated by her again.

Stephen is incredibly knowledgeable, calm, reassuring and methodical. I've felt at ease and very well looked after. My condition has meant I can't always be specific but Stephen is always very patient with me.

Brandon showed a high degree of patience as I forget things which he understood.

Nicky was very helpful, friendly and put me at ease on every visit. Her instructions were easy to follow and she was very encouraging.

Pru was very caring and understanding, the physio and advice really helped. Thank you Pru for improving the quality of my life.

The help and guidance provided has aided my progress into recovery.

My physiotherapist (Emma) was a pleasant person with whom I engaged well and was able to help me with my muscular problems.

Very quick to get initial and subsequent appointments and made to feel very comfortable.

Tony was very thorough. Explained very clearly each exercise and how it was going to help. Gave elastic bands to take with me, with which to exercise.

I couldn’t have asked for a kind and yet professional physio. Fiona was amazing.

Burnett was very knowledgeable and took the time to listen. He genuinely wanted to improve my injury and I would highly recommend him.

I was always seen in time, Raymond was the physiotherapist and always very kind and explained things well. I had a lot of good advice from him. Lynn and Debbie who I also met were lovely.

I feel more independent in helping myself after being given advice.

Kay really listened to me and understood the problems I'm having with my knee/leg. She gave me some excellent exercises and advice and over the month my knee has improved and I can walk further.

Elaine and Sharon helped me a lot making my walking better.

Emma listened and adjusted exercises to suit my limitations.

The information we talked about was very helpful to me and put me at ease with my condition. Also found exercises for my back very helpful.

The lady was kind natured and thorough. My concerns and problems were listened to and understood.

The physiotherapist listended to what I had to say about my health and then gave me very good advice, hence progress was made.

Consistent help and understanding.

Staff welcoming very friendly gave me exercises to do before appointment.

Positive, helpful staff. Exercises adapted to personal needs. Small class friendly atmosphere. Thank you, it has been great.

Physiotherapist was aware of full history, listened to ongoing symptoms and then followed up with advice and suggestions for self -help..

The treatment has been a pleasure to receive and successful.

Approachable staff member; good understanding of problem; clear advice given with email follow up..

Very helpful and patient, felt very comfortable the whole time and my problems have been helped immensely from the appointments.

Good advice and treatment.

Today, I've learnt quite a few news thing I can try which I didn't know about. It's been very interesting. Thank you..

It was very personal and informative and encouraging.

Thoroughly informative, approachable and friendly, a joy to talk to.

Physotherapist was understanding of my existing injuries and worked around them. Also had details of previous exercises already given by physio on line.

Michal was pleasant and easy to talk to. Helpful with explanations.

The clinician listened carefully to my problem and offered lots of helpful advice.

Good advice given to me and examination.

It was a very good service from reception to the actual appointment with the physio - thank you.

Thorough analysis of my knee condition and very confident the proposed help will improve it.

Clear direction and making the situation pleasant and less stressful.

No travelling involved and appointment was on time.

I was given more confidence in being able to help with my pain, physio was brilliant.

The treatment resolved the issue in a short space of time. Very effective.

Personal and effective service given with a professional approach.

Very good service. Explained exercises very well. Very helpful.

Therapist was extremely helpful and provided a credible plan for future action.

Brian was lovely and gave my injection. Very friendly and kind man.

George was incredibly informative, reassuring. I think able to help my very painful condition. Very professional.

Karen was very friendly, professional and clear. She made sure I understood 100% what I needed to do.

All aspects of condition explained thoroughly. Wasn't rushed. Time taken to listen to patient.

On time and very pleasant young man. Listened to what I said and acted on it. Went away feeling confident that my problem would be sorted out.

Kind, supportive, helpful. Excellent knowledge of needs.

Natalie was very friendly and professional Listened well and was able to help me with my issues Thank you very much Natalie.

Really helpful, explained everything and very good communication. I felt confident of the great treatment I received.

Natalie explained well and offered further advice to take home.

Excellent knowledge explanation of the problems and how to make it better.

The physiotherapist was friendly, listened and I felt supported by good evidenced based advise.

The treatment given to me was exceptional and I was treated with courtesy and respect.

Very thorough even though it was over the phone.

Emma was very understanding of my condition and explained the exercise routine really well.

Mariam is extremely knowledgeable and supportive. The exercises and advice she provides really helps.

Felt the level of care was thorough and caring excellent. Advice given and good to see someone in person to check on progress.

I felt as though I was being given solid sound advice by a professional.

I felt confident that I was being give the best treatment and advice.

Prompt appointment and felt very safe.

Very quick referral and good variety of appointments available.

Treatment relevant, effective and clearly explained.

Best clinician I've seen on my NHS journey. Gave a full explanation to my condition and very pleasant

Very pleasant man, reception staff very helpful and cheerful.

I had remote consultation over the telephone. The physiotherapist was very clear and and made it easy for me to understand what I needed.

Physio was friendly. She arranged a call back/follow on call for 6 weeks time to check on whether the exercises helped.

I am very pleased with physio recieved and advice given. It was helpful advice and good knowledge by healthcare workers.

I find (staff name) professional and caring. He listened and solved my issuen rapidly after several previous physio. Great service and outcome.

A lot of careful assessment, reassessment and a caring attitude by the physiotherapist

The physio was extremely knowledgable and has got me on recovery plan, all of the team, reception included were helpful and friendly.

Excellent physio care and advice, very good receptionist. Excellent advice and guidance on that exercises I needed. This has really helped my mobility, strength and confidence in walking.

(Staff name) is an excellent physio therapist. I was in so much pain when I first came to see him, I didn't think he could fix me ... But he did!

I find (staff name) professional and caring. He listened and solved my issue rapidly after several previous physio.

Physiotherapist was knowledgeable, helpful and reassuring.

The consultant I had my consultation over the telephone was great - asked questions to make a thorough assessment and answered all mine questions as well.

Physio consultant was excellent, efficient and very polite.

The therapist was very clear in her delivery of the call. I like the app - it will make me much more likely to complete the exercises as I will see it every time I look at my phone.

Beyond any expectation. Excellent. Excellent advice and coaching on diet exercise and approach to running. It was all perfect .

(Staff name) is one of the best and we are fortunate that we can see him locally in my opinion. I have every confidence in him. He is polite, friendly and very knowledgeable in my condition of Ankylosing Spondylitis, and I know I am in safe hands with him.

Before I started I was totally anti physio . I cannot rate this service any higher. It has totally changed my life back to doing all I could before.

(Staff name) is a great physio who has always sorted out my problems. He's also friendly, a credit to his career.

Sadly I've had the need for physio, several times, but seeing (staff name) is brilliant. He's polite, friendly and explains everything. There is none better.

(Staff name) has been great! Kind, supportive, patient, knowledgeable and physio exercises have helped.

(Staff name) is amazing. Just the right balance between encouraging and challenging. Every physio department needs her!

Escape pain has been an excellent programme from which I have benefited in terms of confidence in my body. Exercise has strengthened my knees and I have learned how to manage the condition. I would like to praise (staff names) for their patience, clear advice, willingness to answer questions, their friendly apporach and sense of humour.

The group is a fantastic environment. You do not feel alone in your struggles post-op. You get one to one advice from the physio and peer support on your journey. It's a friendly helpful environment to regain strength and confidence in physical health and rehabilitation.

It was nice to be told by (staff name) if i need anymore support in my balance to just be reffered here again by doctor. (Staff name) was very proffessional. Made me very confident in what she helped me do and also I was helped to make a great improvement.

I have had nothing but kindness and empathy from the team especially (staff name), the physiotherapist, who takes a listening approach and does not dismiss anything.

The receptionist (staff name) and the physiotherapist (staff name) always greet you with a smile and chat to make you feel comfortable.

The physio is very good and has help me get the strength back in my back.

(Staff name) listened to my problems and changed plans to get me on track. I've been to physio quite a lot and found this has been my best experience.

The physio was very good at explaining everything in plain English , very good exercises. Very nice lady.

Knowledgeable physiotherapists. My first appountment was recieved very quickly.

I think that (staff name) has been extremely helpful, kind and gave me the right advise and treatment which has helped me get better quickly . She has a calm, relaxed attitude and always smiles.

(Staff name) was a very kind and understanding. Physio taught me a lots of exercises which have helped me.

Staff are excellent. Physio really aids recovery.

Felt very at ease at the appointment, very thorough discussion about my issues and clear directions of what exercises to do to help with the pain and to prevent further pain and problems.

Very nice guy, great knowledge and explanation, good treatment advice.

The physio was excellent, expalined what the problem was (particularly after seeing the xray) and then explaining and demonstrating suitable movements. Just to say it is very helpful to be able to self-refer and to have treatment at the GP surgery.

Friendly and always there to answer questions or deal with issues regarding excersises.

Very good experience. Because of the thorough and professional approach.

The whole experience has been very positive and my back pain is very much better.

Thank you for seeing me face to face so quickly very impressive!

I wouldn't have got better without it. The socialisation helped me feel better too

This service has made me feel in myself so much better and happier. Thank you.

From reception to my physiotherapist first class care and smiley.

It's really good that the service is offered locally at the GP surgery. Much better if you're in pain and don't have to travel miles.

I had really good care and right exercises chosen for my case. I felt a difference after first visit and week of exercises at home.

I am so thankful for all the amazing help and care I have received from this centre. They are amazing.

I was treated very well. The physiotherapist explained everything to me and has helped me greatly.

Staff and department lovely and respectful.

Physio is so important. I've noticed people in my group work hard and I've seen kindness and help for their physio needs. I am so pleased for the promptness of my needs and have mended well! Lost weight too!

Always explains treatment clearly he’s about to perform. Answers questions with respect and caring. Always positive and pleasant to talk to especially when discussing difficult topics.

Having had a hip replacement I was anxious but the advice, support etc. was excellent.

Very encouraging and helpful therapy. Good progression.

Treated with respect and I felt confident that I was getting a good diagnosis and treatment.

Very informative and helpful service. Physio was very kind and gave some excellent exercises that have really helped me

The help and guidance was exceptional which greatly helped me to recover from my knee replacement.

After a few sessions the exercises I have been given have shown improvement to the pain I have.

Found the hydrotherapy very helpful. staff were helpful with questions and advice.

Was nice to get individual care and the reception is welcoming.

The staff were really encouraging and supportive.

All the advice I received has really helped me. I had to change appointments a few times and the service was always accommodating.

Service is excellent. Practioner shows great empathy and service is considered and gentle.

My problem was dealt with expertly and was very helpful.

Treatment has helped tremendously. Practitioner very professional.

I have enjoyed my time in the gym. I feel much more positive about my exercise programme and feel I have progressed well. My pain levels have been more manageable most of the time. Excellent staff.

Fantastic service - can't fault anything. Quick with initial appointment and on time every following treatments. All staff lovely, caring, attentive and friendly.

Excellent service, patient treated with kindness and consideration. The treatment catered for our individual needs and abilities. Advise given to help manage conditions.

My appointments are always on time, the physiotherapist was really good and helped me a lot.

Dealt with extremely professionally. I have been at ease.

Excellent training, feel much more flexible and stronger after finishing 10 weeks of physio. Very pleasant and informative tutor.

It's an amazing opportunity to exercise correctly after a knee op with professional staff and to be able to converse with other patients and members of the gym group.

Very friendly and the physiotherapist knew exactly how to ease the pain and exercise.

Everyone is amazing. Friendly, professional and caring. It is a pleasure to come.

Session highly beneficial. Good range of equipment. Excellent support form physio.

Top quality care and advice, and from referral to being called in to see the physio was so quick. Thanks to everyone at West View.

I had an issue with neck and shoulder which was causing pain and limitations. With the help received this has vastly improved.

Professional, friendly services. Gives great advice and extensive knowledge.

Excellent service. Therapist kind, polite and respectful and thorough and Fared helped me to be able to manage problem and helped problem.

The words friendly, reassuring, constructive, helpful and do-able come to mind. A very beneficial time has been spent here, and instructive to carry on practicing at home.

Friendly, prompt, helpful. Nice warm surroundings. Not made to feel unimportant

The physiotherapist and supporting staff were very helpful. The advice I received was explained very clearly and examination very considerate.

Lovely atmosphere. Thank you very much for your help and advice.

Excellent service, friendly, and professional. The condition I was suffering from was fully treated successfully.

Very helpful, supportive and encouraging throughout.

This is a superb department offering a brilliant service.

The treatment I have received has been exceptional, the advise was very constructive and worked well. I would highly recommend this care to friends and family.

Physio's friendly, helpful encouraging, reassuring, which has given me more confidence. Over the weeks my ability has increased and pain has eased.

Can't say enough about how helpful this experience has been for me and how lovely and helpful all staff was.

Good reception, friendly staff. Excellent professional help, good listening as well as practical advice.

Punctuality, kindness, thoughtfulness of staff and thoroughness of physical examination.

The Physio department is an excellent place, polite, courteous at all times and I feel I have benefitted from my experience here.

It was transforming, now feeling very positive and in control. Pleased exercise was a big part of the treatment. By the end I was able to walk for much longer, which is mentally and physically given me a new lease of life.

The Physiotherapist was friendly, encouraging, experienced and effective.

Friendly, professional, perfectly targeted advice.

Very professional and friendly. Aftercare was very helpful. I was listened to about all my problems and was helped with doing aftercare at home.

Every session I have some to has been very good, friendly and professional. It has helped my injury massively.

I was treated very well. Everything was explained to me.

A very friendly and professional service from reception to treatment. The text reminder is first class too.

I found the staff at the Faversham Physio Outpatients to be kind and reassuring and very helpful. I would be happy to recommend them to others in a similar situation to myself.

Practical, professional attitude of all staff. Positive solutions arising from exercises, which fitted my needs

Very efficient, pleasant response to all my questions and practical advice given.

The reception staff are helpful and polite, the physiotherapist is understanding and gives good advice and treatment.

Very friendly and understanding. The specialist give fully explained answers as well as looking in to the issue properly.

People were very kind and helpful nothing was too much trouble.

Very informative, feels great to know why and how to improve the pain I have had. Has made a huge difference.

Lovely physiotherapist. Helpful polite cheerful receptionists. Seen within a month of referral.

Treated with understanding. Very assured assessment. Punctually called. Very clear advice. helpful exercise sheet given

An excellent service throughout Physio department. All staff very helpful, friendly and always ready to answer questions.

I was given an extremely thorough examination and my health was gone into in detail. The Physio was lovely and very friendly and gave me plenty of advice and exercises to do.