Coronavirus (COVID-19): Information about our service
Who we are
We are a physiotherapist-led clinic for patients with musculoskeletal problems. We aim to help patients understand their condition and restore movement, strength and function. We run 15 clinics in locations across Kent. Some clinics operate outside normal opening hours and we also offer hydrotherapy at Sevenoaks Hospital.
What we do
We assess and treat musculoskeletal injuries and conditions including muscle and ligament injuries, tendon problems and joint pain including osteoarthritis. We see patients with back and neck pain, and can help with upper and lower limb problems. We also help patients with sports specific injuries, repetitive strain disorders and long-term pain conditions. You may be referred to us after surgery such as total hip and knee replacements.
- individual and group education and advice sessions to help patients actively manage their problem.
- face-to-face and virtual exercise groups led by a physiotherapist or physiotherapy assistant.
- patient and problem specific exercise prescription
- individual treatment sessions.
Individual sessions may include gait, biomechanical and postural assessments. We may also offer electrotherapy, manual therapy, acupuncture and ergonomic advice. We provide a comprehensive, holistic treatment package to suit your needs.
How to use this service
Who can refer?
GPs (patients can ask their GP for a direct referral) or healthcare professionals via a written letter, standard referral form, e-referral service (ERS) or email.
North Kent patients wishing to be seen in Gravesend can refer themselves by using our MSK physio self-referral form (north Kent only).
What happens next?
We process your referral and will contact you, either by phone or by letter to arrange your initial assessment.
COVID-19 has changed the way we deliver physiotherapy – all initial appointments will take place virtually. Virtual consultations have been proven to be an effective way of receiving and delivery physiotherapy.
Your physiotherapist will phone you within the agreed time slot and will ask you questions regarding your problem. You will be asked to complete some movements in order to determine what you are able to do and where your symptoms are coming from. They will be able to explain your problem and offer you advice on how to manage it. They can send you videos of exercises or a paper copy in the post, if needed. You will be called from a withheld or unknown number.
Video consultations are very similar to the telephone consultations; your physiotherapist will be able to see you, watch you move and demonstrate your exercises. Your physiotherapist will phone you to explain the process and will then send you a link to connect to the video either by text or email. You will need a laptop, tablet or smart phone with the web camera and microphone enabled.
Following your initial virtual appointment, it may be decided that you would benefit from being seen face-to-face at a clinic. Your physiotherapist will be able to feel the affected area (with your consent) and complete a physical assessment such as testing your strength. They can also offer treatments such as manual therapy or acupuncture, if these treatments have been identified during your virtual consultation.
If there is no longer a clinical need for you to be seen face-to-face, you may be transferred back to virtual appointments.
You may be seen by:
- qualified physiotherapist
- supervised physiotherapy student
- physiotherapy assistant.