Please make sure we have your the correct details so that we are able to contact you.

We will get in touch by email, letter, phone or text message to arrange an appointment

If there are times when an appointment would be particularly convenient or inconvenient, please let us know. We will do our best to arrange appointment times to suit you.

Your first appointment

•  Your appointment may be virtual and either in a group setting or a one-to-one consultation.
• You will be asked to verify your details, including your date of birth, address and phone number.
•  You may be asked to undress at the appointment, please wear appropriate clothing. You could bring a pair of shorts and/or a vest top if you would prefer.
•  If you are having a virtual consultation, make sure you are in a room where you can have a confidential conversation and demonstrate your movement to your physio.
• Please allow up to 40 minutes for your appointment.

If you would like a chaperone or have any other additional needs, for example require an interpreter, please let us know before your appointment so we can assist you.

 Follow-up appointments

• Further treatment, if needed, will be discussed with your physiotherapist along with the length of time between the appointments.  Further treatment will be virtual or face-to-face.
•  Please allow up to 25 minutes for a one-to-one consultation and longer if you are joining an exercise class.

 Cancelled appointments

Where possible, please contact us at least two working days before your appointment if you need to change or cancel it. This means we can offer the appointment to another patient and it helps to keep our waiting times down.

If you cancel more than one appointment, you may be discharged from the service.

Missed appointments

If you miss an appointment, please contact us within two working days to re-book. If we do not hear from you, you may be discharged.

If you miss your re-booked appointment or any future appointments, you will be discharged.

This is to keep our waiting times down. Thank you for your understanding.

Additional information

During your physiotherapy treatment, it may be necessary to share information with other healthcare professionals. This will be discussed with you before your information is passed on.

Parking is restricted in some areas. Please allow enough time to park before attending your appointment.