Specialist Community Respiratory Service (East Kent)

Such a nice lady. She came to see me at home. She made me feel comfortable. She answered all my questions. She went over breathing exercises with me and other aspects to help me with my anxiety.

Very helpful, trying to put things in place to help and put our mind at ease.

Your service has never let me down. I can call anytime. Always making me feel better. I like the clinic and I have had home visits too. All is going so very well.

Gemma and the team are very thorough and professional at all times.

Very thorough, very good, no hanging around, listens and answers any questions I have.

So approachable, professional, sympathetic and efficient. She is so good.

She is super at her job. I feel so well looked after always. If I have any issues or problems, she can be relied upon to return my call promptly.

Has been just brilliant - all the nurses that have been looking after me have been so kind and caring. They answer all my question, most helpful.

When she comes to see me, she saved my life, I was really in a bad way. Always so polite. She makes me feel at ease.

The nurses are prompt, professional, caring and expert in their field.

Brilliant all very good. from the start. There personalities are just brilliant. Very nice people and they listen. they care about me and it shows. An excellent service.

Very good service, given by dedicated, friendly knowledgeable nurses.

First class. She was so professional and very approachable and explained everything in great detail. She answered all my queries in excellent detail. An asset to the service.

The nurses are very understanding and I just feel very confident when I have been reviewed.

My first visit was with Debbie, she was very informative and helpful and knowledgeable. My follow up was with Holly, she to was very helpful also very knowledgeable.

Emily delivers an excellent service. Emily is always on time, informative and good at her job.

Keep doing what you are doing. I have always had great service from the team that are out there on the front line seeing us.

Becky is very good at what she does and is always caring and reassuring.

Traci always happy to se me, always smiling, explains the progress and gains consent.

Suzanne has time for me, listens to me, helps me with problems, nothing is too much for Suzanne.

Always been helpful and knowledgeable.

I receive a very personal care which gives support to great piece of mind.

Kind, helpful, nice and smiley caring.

They listen to me and do their best to help me.

The whole team have gone above and beyond with my care.

Marina always takes the time to listen to me and listens well, she is confidential and always helps me and does not rush.

Service has been very good and they always listen.

Pedro was very thorough with his assessment.

Staff very helpful answered all questions.

She was always very encouraging. I find this very uplifting.

Positive impact on health.

Rachel looks after me well. I am treated well and she is very respectful.

I felt reassured and confident that my father was in good hands.

All the ladies that I have been under are all very good - always on the end of the phone. Always there for me.

Iwas very happy with what they did and found them very helpful.

The visit helped me to stay at home rather than going into hospital.

I feel very cared for and happy with everything.

Everything that could be done has been, absolutely brilliant cannot fault nurse.

I felt reassured.

I found out so much information regarding my COPD from that first visit.

Yvonne was very helpful. Answered all my questions. Offered a great servce.

I felt safe knowing that I was now on the caseload and in place of saftey and that I could call at any time.

Merlyn answers all my questions and she does everything she can possibly do for me.

Suzanne is excellent and on the ball with everything, cannot fault her.

James is excellent, very caring, absolutely superb.

Kelly is very efficient, explains everything.

Very happy with the service and the nurse what courteous and the nurse was superb giving me all the information.

I’ve been given written information and encouraged to refer back to it. Verbal discussions undertaken with patience.

Merlyn has been very helpful, referrals she has made has been good and helpful, overall a very beneficial experience.

James is very attentive. James is very through and he spends time with me and does not rush me. I am his priority when he is with me.

Always answers my questions and she is very helpful. Marina gives me more confidence.

Suzanne gives the best treatment and gives great advice.

Yvonne she was just so lovely. She was very helpful and helped a lot made me feel very comfortably. Such a nice person, warm, genuine lady.

Chris was able to listen to me and give support and management.

Marina was lovely, helpful and kind.

Absolutely very impressed with efficiency and follow ups.

Suzanne has improved her medication and made a difference.

Merlyn is fantastic cant praise her enough. really helpful to me and is so patient.

Clair and Sophie are amazing Nurses. very helpful and reassuring.

It is very good. Pippa has done a lot for me. I like her a lot.

Very helpful, clear, listen and talk to me, very caring. Really good. Call them my angels.

Jacky explained everything thoroughly and gave me time to ask questions.

Rachel is very good, cannot fault her at all, she is excellent.

Yvonne cheered me up. Felt better and more positive when she left, felt like someone was on your side.

Excellent - Pippa gets back to me, good contact with hospital very conscientious.

It was nice to have a visit at home and the nurse was very helpful and I felt very reassured.

I understand that the nurses who see me will discuss my care and work together to help me.

The nurse was friendly helpful and very informative.

Yvonne listened to everything, put at ease, not rushed.

Sue is so pleasant thorough, does not rush you. Answers my questions and is an all round excellent Nurse. Sue does what she says she will when she says it.

Beside being very efficient and knowledgeable both Merlyn and Lauren the two nurses we have seen have been very reassuring with their treatments and medication.

I felt she was very understanding and she cared about how I felt and took the time to know me my needs.

She was very good, a nice pleasant young woman and explained everything. I know I will be well looked after now. The NHS is a marvellous business. Thank you.

Marina is very reliable, totally thorough and takes her time, not rushing me at all. Marina always does what she says she is going to do and follows up.

Kelly is magic, she is on the ball, phones when she says she will, chats and explains everything. Visits me and I am really happy with the service Kelly gives. Kelly always goes above and beyond and helps me to feel at ease.

Becky is so pleasant and very good at her job, easy to talk to very informative and I got on really well with her.

Lauren was amazing. she listened to my needs explained everything thoroughly and gave us lots of good advise, which I am following. Lauren is a very pleasant lady and a joy to deal with. Thank you.

Any question/concern always get an answer, listening and responding

It made it all a lot clearly. I was far more relaxed after her visit as she explained everything in fall.

Debbie has been very helpful and I like her a lot. She is so clear with all the information and I feel safe in her hands.

Colleen listens and gives me good advise and is always there and is just phone call away. She never fails to keep in touch with me. She is extremely good.

Whenever I wanted anybody I been able to phone and within reason they get back to me very good and Una gets in touch with me. Makes me feel better.

Kathy explains and writes things down as well so I can understand. Demonstrated how to use equipment.

Helen has been very helpful and informative and always explains everything very well. Puts the technical stuff in layman terms.

Sandy told me everything about what I was feeling and gave me advice on how to control it.

Becky always listens to me and contacts the GP and consultants when necessary. She is brilliant and sorts everything out for me. She is amazing.

I have not known Sue for long but she is like a light in my life. She is a star.

Makes me feel at ease, confident and happy that someone cares about me professionally, and that I haven't been forgotten.

Sandie herself is absolutely brilliant, but it took a while for anyone to come round and see him when he came out of hospital. Sandie is a very nice lady and ideal for the job.

They were very quick to respond to the referral very respectful and had time for me.

They are always calling me, checking that I am doing OK. A fabulous nurse.

The service I receive is exemplary. The nurses that I have seen have always been very knowledgeable and helpful. I could not wish for better.

Everything is always very well explained. All the nurses we have seen are so helpful.

Couldn't wish for better people to come and see me. Look forward to their next visit.

Sandie was very kind and explained everything to me.

Lovely friendly people who had all the time in the world to help explain everything in a calm way. Brilliant James and Rachel.

Helen is a great person and she helped me a lot.

My nurse is extremely pleasant and shows great knowledge.

Glad to have heard from my nurse, made me feel better.

I am always made to feel very comfortable and everyone has my best interest at heart.

Suzanne is so understanding and she listens and is very good.

Merlyn is very kind, explains, not bossy, does not give orders, really is very informative what she is doing and why and relieves my worries.

I always enjoy the visits made by the nurses. They cheer me up.

Debbie is very helpful, kind and puts my mind at ease. Excellent service offered all the time.

Sandie is very caring and kind. Excellent service offered at all times.

Sophie is amazing. very patient and helpful. Always feel better when we have spoken about my condition.

Kathy is very caring and kind. Kathy always answers my calls and answers my questions.

Marina is very good. Always willing to listen and explains things in a way I can understand.

Treated me as a person. Told me all about COPD. I now know more about it.

Very understanding to my needs.

Clair is always so polite, caring and understanding.

It helps me through the day and supports me.

Extremely pleased with info and time spent explaining everything. (Respiratory Nursing)

Service is well run and supportive. (Respiratory Nursing)

Nurses are very friendly and helpful. Nurses listen to me which is important to me.

The nurses have all made me feel at ease about my care and are supportive

Lovely people with real understanding.

Very good service, very nice people and very helpful. Has really helped me with my COPD.

The care, interest and explanation were first class from the three respiratory nurses I've seen, as were the nurses at the respiratory rehabilitation course I attended for the twelve weeks/sessions.

I feel I can phone the nurse any time and advice is given to me or she comes at to visit me at home if she feels I need that. Nothing is to much trouble for her.

The service is very thorough with sensitivity and friendliness.

A genuine interest and care in all aspects of patient welfare.

I was treated with respect and was completely at ease, every question I asked was answered, also leaflets were there to take home. Very happy with my visit.