Sexual health

I am writing this review not only to share my positive experience of the Clover street team, but for anyone concerned about visiting the HIV team here for the first time (hopefully no one else does). I have been under the care of the HIV team here for just over 2 years and whilst the nursing team has changed, I can safely say the level of care and consideration for their patients has not, it is important you are able to trust your HIV team and be open with them, I have always felt I can do this. Dr Hebron's approach is fantastic and supportive. The ongoing care and support from all involved is fantastic. The only thing I don't like is the weight and blood pressure machine in waiting area, but understand the efficiency it provides giving the clinical team more time with the patient. Thank you to all the team, from the receptionists through to Dr Hebron.

Just want to say a big thank you to everyone for the great experience! Especially my nurse Aileen who made me feel at ease from the moment I stepped into her room! Amazing service! Would recommend!

Good Afternoon I wish to leave a review for this clinic.. I spoke to a very helpful lovely lady. Her name is Trish.. She was patient and professional. But ultimately took away my embarrassment that I felt ringing for advice. I'm nearly 57..An menopause age. What a fantastic team you have there. She truly deserves recognition for her efforts and time spent doing her job. Management should feel blessed to have staff such as Trish doing her job. I felt so much better about a call I was scared to make.. Please take note. My daughter also had a great reaction to her call by your staff. Feel confident in the trust of the team there. Thank you so much.

Better than any GP! So fast and efficient even in the middle of a pandemic. [Sexual health nurse] helped me so much over the phone. She covered everything I needed and did so really discreetly too. There is so much I didn’t know and she explained it so clearly.

Accurate diagnosis and brilliant Doctor (name of the staff), great medication provided and instruction. Amazing support.

Quick response, very helpful, kind and professional.

This is such an easy service to use, private and confidential. The lady I spoke to about my results was professional and very helpful.

The clinician was really kind and positive throughout the whole phone call which was really nice considering I was nervous about calling.

Owing to the current circumstances of teams working from home, I was triaged and spoke with a nurse in under 10 minutes. The nurse was helpful and friendly and reassuring over the phone.

This is a quick and easy service to use, confidential and results sent to mobile phone.

Professionally dealt with, paid attention to and given time at consultation.

(Staff name) was the consultant I saw today and he was extremely calm, professional and informative.

Very efficient doctor and assistant (staff names).

Always very friendly and a pleasent experience.

(Staff name) was so understanding and helpful when I made the appointment on the telephone, she took her time with me.The doctor (staff name) made me feel at ease at my procedure and was lovely.

Lovely nurses/doctors - always comfortable and treatment effective.

I love the staff here. Its the second time I've seen this doctor (staff name) and she's so lovely. Always keeps me at ease.

I’ve been to this clinic a few times now and every time I’ve been the staff have been wonderful! I was seen straight away when I said I had to go to work soon, they put me through ASAP! The staff really cared about my problems and made sure I was seen and sorted out.

Excellent service very professional and helpful reassuring above expectations.

(Staff name) is amazing and very thoughtful in her approach! Impressed with the overall service. Very happy with my vaccination visit today.

I was seen by very friendly nurses, (staff names) who made me feel so calm through the procedure. 

The doctor was very knowledgeable,he had time to listen to my concern and take into consideration with respect. All in all very happy with the service.

The doctor was lovely and very helpful! I can't remember her name, but she was a consultant and gave me the implant. She was amazing.

The staff at balmoral clinic were very helpful and friendly. They made me feel comfortable and after entering feeling scared of judgment, I left smiling as I was treated so well and unsure of why I was ever nervous as the staff were so understanding.

Nurse was very reassuring when I was nervous, put me at ease and answered all my questions.

I was unhappy with the treatment Ihave recieved at previous appointment, so returned for a second opinion. Now I am extremely happy. The Doctor and the nurse were fantastic.

The ladies are so lovely and make me feel very comfortable to share with them.

Not judgemental, seems very proffesional.

The doctors were really kind and caring and the results were very quick.

Friendly staff from the minute you come in. Clinic was extremly busy, but nothing was any trouble. Receptionist was always being asked how long untill I will be seen, and several questions, nothing seemed too much trouble. The nurses I saw were extremly helpful.

Seen by (staff name) every thorough explanation of options available, pros and cons of each.

Professional and non judgemental.

On a busy Tuesday morming, from reception staff to medical staff, all are efficient friendly and make you feel comfortable. Fantastic service.

Every time I have been to the sexual health clinic, I have been treated with care and consideration. I was made comfortable and at ease.

The staff are friendly and not judgemental.

Dr (staff name) is a very helpful, approachable consultant. He made me feel at ease and has consistantly been very proactive with my healthcare diagnosis plan.

Excellent care from staff, Very caring, friendly, and professional doctor/nurse.

Excellent customer service from reception and also doctors were highly professional.

I have no problems and everything was explained very clearly. Doctor and assistant was very nice and made me feel comfortable.

Kind compassionate nurse (staff name), pill well explained.

Always supportive and easy to chat openly.

The doctor I am seeing at psychosexual clinic has improved my life 10 fold.

The doctor gave good advice and reassurance and the procedure was easy

Very professional. Discreet and personable.

I was treated with respect. My privacy was well maintained.

 Very friendly staff, not judgemental and quick to see me.

Lots of people are scared, afraid and shy to get tested but your service is great. I was afraid the first time but now second time round I am confident. Big thank you to all the staff. It is better to be tested than unsure.

The woman who I had, (staff name) I believe, made me feel so at ease. I have a history of getting too scared to go through with my blood tests and this is the second time I’ve had her now and both times she has been amazing. She’s a real credit to the team of amazing nurses and doctors you have and I really feel like she has gone out of her way to make my experience as calm as possible. The results came back within 2 working days so couldn’t be happier. Thank you.

Very helpful, caring and friendly. Very good experience. I will visit in future if any problems. Thank you.

Staff always polite, nurse very informative.

Staff is very kind and caring. They show a lot of respect and answer any questions you may have.

I saw (staff name), she was very friendly and went over and beyond to make me comfortable and good eye contact, informing me of what was wrong. I can't sing her praises enough

The nurse was lovely and very understanding with no judgement of anything, the reception staff were also very friendly. Overall staff were amazing.

Service was fantastic, friendly with attitude of servicing. Thank you.

Prompt walk in sevice and (staff's name) was incredibly supportive, reducing my nerves and very sensitive to the testing and examination. (Staff's name) was efficient, giving optimum information and reassuring and he explained the next steps. Today results communicated so relief all round. I hadn’t used service for several years and good to know that confidentiality is key and records can be retrieved within the service.

Nurse was very understanding and informative.

Always prompt and very professional.

Always come here, the ladies are really kind and helpful.

Very convenient location, staff very friendly and reassuring. Also very professional and knowledgeable. I was seen as a walk in within 15 minutes.

Easy service to access.

It was very easy to speak with the nurse, I did not feel like I would be judged at all.

The nurse was very kind, friendly and informative during my appointment.

Friendly and professional service, I was also given a prompt appointment so I didn't have to wait too long.

Reception staff and nurses are ever so friendly, reassuring, kind, and a pleasure to be had. Its so nice that there is an appointment clinic at the College Road clinic.

Professional, kind, understanding, compassionate staff. East to book appointment and quick results.

The nurse provided exemplary and sensitive care with in depth advice in a warm, calm human way. Lovely!

It was a nice environment and the staff were kind and friendly and well informed. They were supportive and understanding spoke clearly and gave good advice relating to my circumstances. 

Really professional, talk through everything with you. Lovely. Thank you, NHS and staff. 

The lady who did all my tests was an amazing person who is caring and goes beyond her job role. She was very supportive kind and friendly.

The nurse was so kind and helpful. I was able to get an appointment quite soon which was what I needed so I didn’t have to worry for a long time about whether I had an STI or not. The nurse also answered my questions about contraception and didn’t rush me. She gave me a lot of information. 

All the staff here are lovely, I am a nurse myself so it is nice to be treated with kindness and respect. 

The young lady I saw was really lovely and made me feel at ease, I was worried about coming here but there was no need.

Great service all staff professional. Very informative.

So thorough and helpful. Also extremely convenient to be able to access a walk in clinic in cases of emergency. I needed emergency contraception today and advice about other non hormonal contraception available. 

I was made to feel relaxed and not too nervous. [Staff member] was so lovely to me.

Staff member was so helpful, knowledgeable and this is the best experience I have ever recieved from a gum clinic. 

The staff were extremely friendly and welcoming. I felt like they understood my needs and concerns completely. 

The staff were not only professional, they really were outstanding, even from taking the blood (not painful). Accommodated every need and tried their best to fit around my schedule for appointments etc. So impressed with the care given.

Very professional and caring and put me at ease. Very lovely people and I am very grateul.

This is my first smear test and the nurse made me feel at ease, I was dreading it! The staff here are very nice and kind.

Friendly approachable staff which is a big part of making someone feel at ease when it can be awkward to talk about certain situations.

From start to finish my experience here has been good, polite staff have put me at ease. A very good service.

Friendly and made me feel at ease. Answered all my questions without any issue.

Excellent service, kind and compassionate nurses.

I was extremely impressed that I was able to have my consultation over the phone. As I work nights it was very convenient to have a phone call at home when it was suitable for me.

It is a good service that does what it says on the tin, in a friendly and professional manner.

The service I received was amazing, the nurse was fantastic.

Very friendly, non-judgemental staff and were very supportive and gave a lot of helpful information on any topics raised.

Staff have been great, very supportive and caring.

Efficient, informative, kind and helpful. Made me feel very comfortable. 100% kindness and respect.

Treated with kindness and made at ease to talk through concerns.

Staff friendly and able to answer all my questions in an easy to understand manner .

I felt safe and confident through every step.

I was made to feel very comfortable and at ease. All staff were very nice and kind.

Always very supportive.

Very helpful and sensitive therapist who remembered everything I said last time at my first appointment.

I have received great care. The treatment was effective and my diagnosis was quick. The staff have been incredibly kind. Thank you.

The service provided was very fast and friendly. All my worries and questions were answered. Calmed me down.

The professional I dealt with was polite, efficient and sensitive to my needs .

Fantastic service. Made to feel very welcome and calm. Lovely friendly nurse. Put me at ease.

The lady I saw was lovely and very reassuring .

The nurses are friendly, confident in their advice and make me feel safe and relaxed.

The whole experience was very smooth and the staff were incredibly helpful. The person I saw really listened to me and explained various reasons as to why I might be experiencing my symptoms.

Really experienced and kind nurse who was patient and explained everything so well. There were no surprises and we were really well prepared.

The staff are always lovely. The receptionist always ask how I'm feeling today which makes me feel better.

The nurse is extremely friendly and skilled. She made me feel calm and relaxed, gave me all the information I needed, and I felt safe 100% of the time I was there.

Friendly staff and felt comfortable during the appointment.

The nurse I saw was very friendly and made me feel safe and relaxed.

Always helpful, polite, made me feel comfortable. Good quality care.

Everyone of the staff were very discreet, friendly and helpful.

The clinic was welcoming and I felt at ease considering what I was there for.

Professional, caring and a respectful service provided at the GUM clinic. Thank you.

Informative and friendly staff. Knowledgeable and willing to listen.

Made it worry free and so welcoming. Friendly faces at a difficult and personal time.

Comfortable and safe environment. Quick service and easy to access.

The doctor I visited at this clinic was very calming and made me feel very secure and relaxed.

Excellent service, kind and compassionate. The nurse was friendly and understanding - informative