Sexual health

We are a consultant-led team of sexual health clinicians which offers high-quality, confidential sexual health services.

Coronavirus (COVID-19): Information about our service

This service is operating in a different way. All appointments will be online, via phone or video call or through appointment-only clinics.

You can access home testing for sexually transmitted infections to avoid attending a clinic. If you are living with HIV and worried about your risk of being affected by Coronavirus (COVID-19), please contact your HIV Nursing Team for more support and advice.

Please contact us, using the details below, to book a phone triage appointment so we can identify the most appropriate service for your needs. Please phone 0300 790 0245 (east Kent) or 01622 225713 (west Kent). Staff will wear full PPE and ask that anyone attending a face-to-face appointment wear a face covering if they are able to do so.

Keep up-to-date with the latest information, read our page on Coronavirus.

Contact us

Times and days of clinics in Kent can be found on the Kent County Council website here.

Times and days of clinics in Medway can be found here.

Alternatively please call our information line on:
East Kent (including Swale) – 0300 790 0245

Medway – 0300 123 1678

You can also email us at:

kchft.sexualhealthservice@nhs.net for East Kent (including Swale)

kchft.medwaysexualhealth@nhs.net for Medway

Who we are

We are a consultant-led team of sexual health clinicians which offers high-quality, confidential sexual health services.

What we do

We provide integrated sexual health clinics across East Kent (including Swale) and Medway which offer screening and treatment for sexual transmitted infections; contraception including long acting reversible contraception; HIV treatment and care services; young people’s services and sexual health promotion. Our clinics provide appointments and walk-in sessions across East Kent (including Swale) and Medway.

We support pharmacies that are providing free emergency hormonal contraception to under 30 year olds in Kent and Medway and the delivery of the National Chlamydia Screening Programme in Medway which provides opportunistic screening to under 25 years old.

Our specialist trained therapists also deliver psychosexual therapy services across Kent.

How do you use this service?

You can contact the service directly or you can be referred by a GP or healthcare professional.

Our locations

Clover Street

4 Clover St, Chatham ME4 4DT

Please ring 0300 123 1678 to make an appointment. No walk-in clinics are available at this time.

View on Google Maps

The Gate Clinic

Kent and Canterbury Hospital, Canterbury CT1 3NG

Please ring 0300 790 0245 to make an appointment. No walk-in clinics are available at this time.

View on Google Maps

Your comments

September 2020
Clover Street

I am writing this review not only to share my positive experience of the Clover street team, but for anyone concerned about visiting the HIV team here for the first time (hopefully no one else does). I have been under the care of the HIV team here for just over 2 years and whilst the nursing team has changed, I can safely say the level of care and consideration for their patients has not, it is important you are able to trust your HIV team and be open with them, I have always felt I can do this. Dr Hebron's approach is fantastic and supportive. The ongoing care and support from all involved is fantastic. The only thing I don't like is the weight and blood pressure machine in waiting area, but understand the efficiency it provides giving the clinical team more time with the patient. Thank you to all the team, from the receptionists through to Dr Hebron.

September 2020
Clover Street

Just want to say a big thank you to everyone for the great experience! Especially my nurse Aileen who made me feel at ease from the moment I stepped into her room! Amazing service! Would recommend!

September 2020
Clover Street

Good Afternoon I wish to leave a review for this clinic.. I spoke to a very helpful lovely lady. Her name is Trish.. She was patient and professional. But ultimately took away my embarrassment that I felt ringing for advice. I'm nearly 57..An menopause age. What a fantastic team you have there. She truly deserves recognition for her efforts and time spent doing her job. Management should feel blessed to have staff such as Trish doing her job. I felt so much better about a call I was scared to make.. Please take note. My daughter also had a great reaction to her call by your staff. Feel confident in the trust of the team there. Thank you so much.

August 2020
Contraception Service

Better than any GP! So fast and efficient even in the middle of a pandemic. [Sexual health nurse] helped me so much over the phone. She covered everything I needed and did so really discreetly too. There is so much I didn’t know and she explained it so clearly.

June 2020
Canterbury

Accurate diagnosis and brilliant Doctor (name of the staff), great medication provided and instruction. Amazing support.

June 2020
Canterbury

Quick response, very helpful, kind and professional.

May 2020
Rainham

This is such an easy service to use, private and confidential. The lady I spoke to about my results was professional and very helpful.

May 2020
Folkestone

The clinician was really kind and positive throughout the whole phone call which was really nice considering I was nervous about calling.

April 2020
Chatham

Owing to the current circumstances of teams working from home, I was triaged and spoke with a nurse in under 10 minutes. The nurse was helpful and friendly and reassuring over the phone.

April 2020
Rainham

This is a quick and easy service to use, confidential and results sent to mobile phone.

April 2020
Chatham

Professionally dealt with, paid attention to and given time at consultation.

March 2020
Chatham

(Staff name) was the consultant I saw today and he was extremely calm, professional and informative.

March 2020
Chatham

Very efficient doctor and assistant (staff names).

March 2020
Thanet

Always very friendly and a pleasent experience.

March 2020
Thanet

(Staff name) was so understanding and helpful when I made the appointment on the telephone, she took her time with me.The doctor (staff name) made me feel at ease at my procedure and was lovely.

March 2020
Swale

Lovely nurses/doctors - always comfortable and treatment effective.

March 2020
Chatham

I love the staff here. Its the second time I've seen this doctor (staff name) and she's so lovely. Always keeps me at ease.

March 2020
Ashford

I’ve been to this clinic a few times now and every time I’ve been the staff have been wonderful! I was seen straight away when I said I had to go to work soon, they put me through ASAP! The staff really cared about my problems and made sure I was seen and sorted out.

February 2020
Canterbury

Excellent service very professional and helpful reassuring above expectations.

February 2020
Ashford

(Staff name) is amazing and very thoughtful in her approach! Impressed with the overall service. Very happy with my vaccination visit today.

February 2020
Chatham

I was seen by very friendly nurses, (staff names) who made me feel so calm through the procedure. 

February 2020

The doctor was very knowledgeable,he had time to listen to my concern and take into consideration with respect. All in all very happy with the service.

February 2020
Chatham

The doctor was lovely and very helpful! I can't remember her name, but she was a consultant and gave me the implant. She was amazing.

February 2020
Gillingham

The staff at balmoral clinic were very helpful and friendly. They made me feel comfortable and after entering feeling scared of judgment, I left smiling as I was treated so well and unsure of why I was ever nervous as the staff were so understanding.

February 2020
Thanet

Nurse was very reassuring when I was nervous, put me at ease and answered all my questions.

February 2020
Chatham

I was unhappy with the treatment Ihave recieved at previous appointment, so returned for a second opinion. Now I am extremely happy. The Doctor and the nurse were fantastic.

January 2020
Thanet

The ladies are so lovely and make me feel very comfortable to share with them.

January 2020
Thanet

Not judgemental, seems very proffesional.

January 2020
Chatham

The doctors were really kind and caring and the results were very quick.

January 2020
Thanet

Friendly staff from the minute you come in. Clinic was extremly busy, but nothing was any trouble. Receptionist was always being asked how long untill I will be seen, and several questions, nothing seemed too much trouble. The nurses I saw were extremly helpful.

January 2020
Thanet

Seen by (staff name) every thorough explanation of options available, pros and cons of each.

January 2020
Thanet

Professional and non judgemental.

January 2020
Thanet

On a busy Tuesday morming, from reception staff to medical staff, all are efficient friendly and make you feel comfortable. Fantastic service.

January 2020
Chatham

Every time I have been to the sexual health clinic, I have been treated with care and consideration. I was made comfortable and at ease.

January 2020
 Rainham

The staff are friendly and not judgemental.

January 2020
Chatham

Dr (staff name) is a very helpful, approachable consultant. He made me feel at ease and has consistantly been very proactive with my healthcare diagnosis plan.

December 2019
Canterbury

Excellent care from staff, Very caring, friendly, and professional doctor/nurse.

December 2019
Chatham

Excellent customer service from reception and also doctors were highly professional.

December 2019
Chatham

I have no problems and everything was explained very clearly. Doctor and assistant was very nice and made me feel comfortable.

December 2019
Newington road clinic

Kind compassionate nurse (staff name), pill well explained.

July 2019
Thanet

Always supportive and easy to chat openly.

July 2019
Thanet

The doctor I am seeing at psychosexual clinic has improved my life 10 fold.

July 2019
Swale

The doctor gave good advice and reassurance and the procedure was easy

July 2019
Canterbury

Very professional. Discreet and personable.

July 2019
Chatham

I was treated with respect. My privacy was well maintained.

July 2019
Chatham

 Very friendly staff, not judgemental and quick to see me.

June 2019
Chatham

Lots of people are scared, afraid and shy to get tested but your service is great. I was afraid the first time but now second time round I am confident. Big thank you to all the staff. It is better to be tested than unsure.

June 2019
Canterbury

The woman who I had, (staff name) I believe, made me feel so at ease. I have a history of getting too scared to go through with my blood tests and this is the second time I’ve had her now and both times she has been amazing. She’s a real credit to the team of amazing nurses and doctors you have and I really feel like she has gone out of her way to make my experience as calm as possible. The results came back within 2 working days so couldn’t be happier. Thank you.

June 2019
Thanet

Very helpful, caring and friendly. Very good experience. I will visit in future if any problems. Thank you.

June 2019
Hoo

Staff always polite, nurse very informative.

June 2019
Ashford

Staff is very kind and caring. They show a lot of respect and answer any questions you may have.

June 2019
Swale

I saw (staff name), she was very friendly and went over and beyond to make me comfortable and good eye contact, informing me of what was wrong. I can't sing her praises enough

June 2019
Canterbury

The nurse was lovely and very understanding with no judgement of anything, the reception staff were also very friendly. Overall staff were amazing.

June 2019
Chatham

Service was fantastic, friendly with attitude of servicing. Thank you.

June 2019
Thanet

Prompt walk in sevice and (staff's name) was incredibly supportive, reducing my nerves and very sensitive to the testing and examination. (Staff's name) was efficient, giving optimum information and reassuring and he explained the next steps. Today results communicated so relief all round. I hadn’t used service for several years and good to know that confidentiality is key and records can be retrieved within the service.

June 2019
Gillingham

Nurse was very understanding and informative.

February 2019
Hoo

Always prompt and very professional.

February 2019
Twydall

Always come here, the ladies are really kind and helpful.

February 2019
Dover

Very convenient location, staff very friendly and reassuring. Also very professional and knowledgeable. I was seen as a walk in within 15 minutes.

February 2019
Rainham

Easy service to access.

February 2019
Canterbury

It was very easy to speak with the nurse, I did not feel like I would be judged at all.

February 2019
Chatham

The nurse was very kind, friendly and informative during my appointment.

February 2019
Gillingham

Friendly and professional service, I was also given a prompt appointment so I didn't have to wait too long.

February 2019
Thanet

Reception staff and nurses are ever so friendly, reassuring, kind, and a pleasure to be had. Its so nice that there is an appointment clinic at the College Road clinic.

February 2019
Swale

Professional, kind, understanding, compassionate staff. East to book appointment and quick results.

February 2019
Gravesend

The nurse provided exemplary and sensitive care with in depth advice in a warm, calm human way. Lovely!

January 2019
Folkestone

It was a nice environment and the staff were kind and friendly and well informed. They were supportive and understanding spoke clearly and gave good advice relating to my circumstances. 

January 2019
Gillingham

Really professional, talk through everything with you. Lovely. Thank you, NHS and staff. 

January 2019
Gravesend

The lady who did all my tests was an amazing person who is caring and goes beyond her job role. She was very supportive kind and friendly.

January 2019
Chatham

The nurse was so kind and helpful. I was able to get an appointment quite soon which was what I needed so I didn’t have to worry for a long time about whether I had an STI or not. The nurse also answered my questions about contraception and didn’t rush me. She gave me a lot of information. 

January 2019
Dartford

All the staff here are lovely, I am a nurse myself so it is nice to be treated with kindness and respect. 

January 2019
Dartford

The young lady I saw was really lovely and made me feel at ease, I was worried about coming here but there was no need.

January 2019
Dover

Great service all staff professional. Very informative.

January 2019
Folkestone

So thorough and helpful. Also extremely convenient to be able to access a walk in clinic in cases of emergency. I needed emergency contraception today and advice about other non hormonal contraception available. 

January 2019
Ashford

I was made to feel relaxed and not too nervous. [Staff member] was so lovely to me.

January 2019
Canterbury

Staff member was so helpful, knowledgeable and this is the best experience I have ever recieved from a gum clinic. 

January 2019
Canterbury

The staff were extremely friendly and welcoming. I felt like they understood my needs and concerns completely. 

January 2019
Canterbury

The staff were not only professional, they really were outstanding, even from taking the blood (not painful). Accommodated every need and tried their best to fit around my schedule for appointments etc. So impressed with the care given.

January 2019
Chatham

Very professional and caring and put me at ease. Very lovely people and I am very grateul.

June 2018
Dartford

This is my first smear test and the nurse made me feel at ease, I was dreading it! The staff here are very nice and kind.

June 2018
Dover

Friendly approachable staff which is a big part of making someone feel at ease when it can be awkward to talk about certain situations.

June 2018
Chatham

From start to finish my experience here has been good, polite staff have put me at ease. A very good service.

June 2018
Swale

Friendly and made me feel at ease. Answered all my questions without any issue.

June 2018
Folkestone

Excellent service, kind and compassionate nurses.

May 2018
Chatham

I was extremely impressed that I was able to have my consultation over the phone. As I work nights it was very convenient to have a phone call at home when it was suitable for me.

May 2018
Canterbury

It is a good service that does what it says on the tin, in a friendly and professional manner.

May 2018
Gillingham

The service I received was amazing, the nurse was fantastic.

May 2018
Thanet

Very friendly, non-judgemental staff and were very supportive and gave a lot of helpful information on any topics raised.

May 2018
Folkestone

Staff have been great, very supportive and caring.

April 2018
Gravesend

Efficient, informative, kind and helpful. Made me feel very comfortable. 100% kindness and respect.

April 2018
Thanet

Treated with kindness and made at ease to talk through concerns.

April 2018
Chatham

Staff friendly and able to answer all my questions in an easy to understand manner .

April 2018
Swale

I felt safe and confident through every step.

March 2018
Dartford

I was made to feel very comfortable and at ease. All staff were very nice and kind.

March 2018
Swale

Always very supportive.

March 2018
Ashford

Very helpful and sensitive therapist who remembered everything I said last time at my first appointment.

March 2018
Chatham

I have received great care. The treatment was effective and my diagnosis was quick. The staff have been incredibly kind. Thank you.

March 2018
Thanet

The service provided was very fast and friendly. All my worries and questions were answered. Calmed me down.

March 2018
Folkestone

The professional I dealt with was polite, efficient and sensitive to my needs .

February 2018
Swale

Fantastic service. Made to feel very welcome and calm. Lovely friendly nurse. Put me at ease.

February 2018
Hoo

The lady I saw was lovely and very reassuring .

February 2018
Dover

The nurses are friendly, confident in their advice and make me feel safe and relaxed.

February 2018
Canterbury

The whole experience was very smooth and the staff were incredibly helpful. The person I saw really listened to me and explained various reasons as to why I might be experiencing my symptoms.

February 2018
Ashford

Really experienced and kind nurse who was patient and explained everything so well. There were no surprises and we were really well prepared.

February 2018
Chatham

The staff are always lovely. The receptionist always ask how I'm feeling today which makes me feel better.

January 2018
Swale

The nurse is extremely friendly and skilled. She made me feel calm and relaxed, gave me all the information I needed, and I felt safe 100% of the time I was there.

January 2018
Gravesend

Friendly staff and felt comfortable during the appointment.

January 2018
Dover

The nurse I saw was very friendly and made me feel safe and relaxed.

January 2018
Chatham

Always helpful, polite, made me feel comfortable. Good quality care.

January 2018
Canterbury

Everyone of the staff were very discreet, friendly and helpful.

January 2018
Folkestone

The clinic was welcoming and I felt at ease considering what I was there for.

January 2018
Thanet

Professional, caring and a respectful service provided at the GUM clinic. Thank you.

December 2016
Gillingham

Informative and friendly staff. Knowledgeable and willing to listen.

December 2016
Ashford

Made it worry free and so welcoming. Friendly faces at a difficult and personal time.

December 2016
Canterbury

Comfortable and safe environment. Quick service and easy to access.

December 2016
Thanet

The doctor I visited at this clinic was very calming and made me feel very secure and relaxed.

December 2016
Chatham

Excellent service, kind and compassionate. The nurse was friendly and understanding - informative