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Queen Victoria Memorial Hospital

A community hospital in Herne Bay that offers in-patient care on the ward, and out-patient appointments.

Queen Victoria Memorial Hospital

01227 594700

King Edward Avenue, Herne Bay, Kent, CT6 6EB

The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.

Coronavirus (COVID-19): Information about our service

We continually review patient visiting at our community hospitals to keep everyone safe.

Patients are able to have one visitor; however the time may be limited to manage the number of people in wards and keep all our patients, staff and visitors safe. In exceptional circumstances, such as a patient on end-of-life care, or a patient with learning disabilities or mental health concerns, more visitors may be allowed.

If we have high numbers of patients with Covid in our hospital, we may restrict visiting as the safety of everyone remains our number one concern.

If you wish to visit a patient in our care, please directly contact the ward to discuss the booking and visiting process. All visitors will need to follow to COVID-19 guidance, show evidence of a negative lateral flow test and wear a facemask.

To make sure we are able to prevent transmission of COVID-19 and protect our most vulnerable patients:

  • if you are self-isolating or have been contacted by NHS Test and Trace and asked to self-isolate, you must follow NHS guidance and stay at home until your isolation period has finished, so you should not visit.
  • if you are feeling unwell, and you have tested negative for COVID-19 and you are fully vaccinated and have received your booster, you should not visit.

This guidance is constantly under review. Keep up-to-date with the latest information, read our page on Coronavirus.

Ward name(s)

Heron Ward

Matron

Alison Read

Ward sister(s)

Bamlin Thomas

Charge Nurse

Siju Chacko

Consultant

Specialist Geriatrician Dr Gwenno Batty

Phone numbers

Main reception: 01227 594700
MIU: 01227 594756

Visiting times

Visiting will be between 2pm and 8pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide care for patients.

Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron. Children are permitted to visit.

X-ray: 8.30am to 1pm and 2 to 4pm, Monday to Thursday.

The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.

Welcome to Queen Victoria Memorial Hospital, Herne Bay

We are a 23 bed in-patient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Heron Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better.  You can give your feedback anytime online here.

Parking and facilities at the hospital

There is a free car park on site for visitors.

A coffee machine and vending machine can be found in the main out-patients department and in the link corridor.

A small League of Friends shop is available on-site selling personal care items, confectionery, cards, etc.

Other services offered at the hospital

Please note there may be be other services at this location, including services not provided by KCHFT.

Your comments

October 2021

Nice atmosphere. Helpful.

October 2021

The service I received could not have been bettered. It was excellent in every way.

October 2021

I have made a lot of progress that I wasn't making before. Which is a good thing!

October 2021

you're all brilliant. You keep me happy, occupied. Make me laugh and do all the good things.

October 2021

I have had excellent care and everyone has been very kind to me.

March 2021

been a lovely stay. Better than a holiday!

April 2021

I couldn't have been welcomed anymore better. The staff bent over backwards to settle to me in and make me happy

May 2021

The staff have been excellent. Very nice to me and understanding. Since I have been in hospital I have been having panic attacks and becoming very giddy and insecure feeling, but the staff have been so supportive and helpful during these times.

June 2021

Can't find any faults with the service. Treated with the utmost respect by all.

June 2021

All staff from doctors to cleaners are happy and polite

June 2021

It's fab as it is. Food is excellent. Settled in really quickly. Friendly and supportive.

June 2021

I would like to thank to the staff including doctors and down to cleaner and everybody in between for all their kindness and support I can't think of anything to improve the service everybody been excellent

July 2021

Beautiful wild flower garden outside the window, please keep it

January 2021

I feel that all my needs have been met and that I have been looked after well.

January 2021

The behaviour has been kind, helpful.

January 2021

I couldn't have Been treated better. The food was exceptional

January 2021

I've been pleased with the way I've been treated

January 2021

I think that I have been looked after and treated well. The food was good.

January 2021

Staff have been absolutely brilliant to me.

February 2021

I feel that I have been well cared for.

February 2021

I like it a lot, it feels like home from home

March 2021

The nursing staff are absolutely excellent.

October 2020

Couldn't improve it more if you tried. It's 100%

October 2020

everything was kept a big secret. It went on and on.

October 2020

because of the attentiveness and care from most of the nurses and staff involved in my care.

November 2020

everybody is quite caring.

November 2020

good treatment and speedy

November 2020

Everybody's been very good and kind and helpful.

November 2020

All staff involved in my care, despite being slightly understaffed were always professional whilst at the same time showing care and compassion. With nothing being too much to be asked of them

November 2020

whenever you ask for something, it is there and done

December 2020

everybody takes the time to make sure you are comfortable

July 2021

You've been very kind and helpful

September 2021

All the staff here are very caring and it reflects on the atmosphere in the hospital.

September 2021

Polite, helpful, lots of people available to help

September 2021

Very kind service and no complaints and very grateful for all the service I received.

September 2021

Staff spend good amount of time with patients which allows them to really get to know patients needs and care for them.

October 2020

from what I've seen and done myself, very good service.

October 2020

because I'm pleased with what's happened.

May 2020
Heron Ward

You ask me questions and I answer as best as I can. I feel I'm getting good treatment. If I think of something, you have usually already thought of it. You keep on the top of the things.

April 2020

Thank you for looking after my mum. Your team is the kindest, friendliness and most caring ever! I'll miss you! So will my mum.

March 2020

Everybody was so kind, understanding and caring. I haven't a word to say against them. I admire their devotion and hard work.

March 2020

Staff are very caring and understanding.

February 2020

I have spoken to the matron to highlight the extra special care and attention received by a number of staff working here.

February 2020

I have been treated with the upmost care and attention.

February 2020

When I needed help they have always helped me.

February 2020

The staff have time and patience when helping patients. All requests are responded to quickly with a smile.

January 2020

Lovely ward, nice food.

January 2020

I would like to say on behalf of our mum and family, thank you for all your wonderful kind care and support. All of the staff were so kind and mum was so well cared for. Smiling staff and excellent care and attention. So very grateful to you all. (Dementia Care)

January 2020

Food is very good. Staff are kind. They are very considerate.

December 2019

All the staff where very polite,friendly and professional.

December 2019

Nothing but good treatment.

July 2019

I felt well looked after.

June 2019

Never felt a thing, the best ever blood test. (Phlebotomy)

February 2019

Nice team and people.

January 2019

I have been treated very well by all staff, and they are very hardworking. 

January 2019

Friendly and comforting.

May 2018

They are always so caring . Very nice; they always make space for my wheelchair. (Phlebotomy service)

April 2018

An exceptional service offered by wonderful staff. (Phlebotomy service)

February 2018

The service was super quick and efficient and the staff were friendly, polite and put me totally at ease. (Phlebotomy Service)

January 2018

Staff are very efficient and treatment are very good.

December 2016

Everyone is very caring, helpful and nice. Making me feel like a home from home.

December 2016

Staff are attentive and friendly.