Queen Victoria Memorial Hospital, Herne Bay

Ward name(s)

Heron Ward

Matron

Suzanne Vogle

Ward sister

Bamlin Thomas

Consultant

Specialist Geriatrician Dr Gwenno Batty

Phone numbers

Main reception: 01227 594700
MIU: 01227 594756

Visiting times

Visiting will be between 2pm and 8pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide care for patients.

Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron. Children are permitted to visit.

Visitors

Please do not visit the hospital if you are unwell. You may be asked to wear a mask. Please sanitise your hands before entering the ward and when you leave.

X-ray: 8.30am to 1pm and 2 to 4pm, Monday to Thursday.

The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.

Admissions

We are a 23 bed inpatient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Heron Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better. You can give your feedback anytime online.

Parking and facilities at the hospital

There is a free car park on site for visitors.

A coffee machine and vending machine can be found in the main out-patients department and in the link corridor.

A small League of Friends shop is available on-site selling personal care items, confectionery, cards, etc.

Other services offered at the hospital

Please note there may be be other services at this location, including services not provided by KCHFT.