Queen Victoria Memorial Hospital

Ward name(s)

Heron Ward

Matron

Alison Read

Ward sister(s)

Bamlin Thomas
Katy O’Shea

Consultant

Specialist Geriatrician Dr Gwenno Batty

Phone numbers

Main reception: 01227 594700
MIU: 01227 594756

Visiting times

Open visiting.

Visitors are advised to avoid visiting during the ward’s busiest times, between 8am and 11am, and also meal times (8am, 12noon, 5.30pm).

Visitors are welcome if they wish to be involved in the patients care and arrangements can be discussed with the ward staff.

X-ray: 8.30am to 1pm and 2 to 4pm, Monday to Thursday.

For blood tests please call 0330 123 9462 (Monday to Friday, 9am to 5pm including bank holidays).

Welcome to Queen Victoria Memorial Hospital, Herne Bay

We are a 23 bed in-patient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Heron Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better.  You can give your feedback anytime online here.

Parking and facilities at the hospital

There is a free car park on site for visitors.

A coffee machine and vending machine can be found in the main out-patients department and in the link corridor.

A small League of Friends shop is available on-site selling personal care items, confectionery, cards, etc.

Other services offered at the hospital

Please note there may be be other services at this location, including services not provided by KCHFT.