Queen Victoria Memorial Hospital
King Edward Avenue, Herne Bay, Kent, CT6 6EB
The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.
Coronavirus (COVID-19): Information about our service
We continually review patient visiting at our community hospitals to keep everyone safe.
Patients are able to have one visitor; however the time may be limited to manage the number of people in wards and keep all our patients, staff and visitors safe. In exceptional circumstances, such as a patient on end-of-life care, or a patient with learning disabilities or mental health concerns, more visitors may be allowed.
If we have high numbers of patients with Covid in our hospital, we may restrict visiting as the safety of everyone remains our number one concern.
If you wish to visit a patient in our care, please directly contact the ward to discuss the booking and visiting process. All visitors will need to follow to COVID-19 guidance, show evidence of a negative lateral flow test and wear a facemask.
To make sure we are able to prevent transmission of COVID-19 and protect our most vulnerable patients:
- if you are self-isolating or have been contacted by NHS Test and Trace and asked to self-isolate, you must follow NHS guidance and stay at home until your isolation period has finished, so you should not visit.
- if you are feeling unwell, and you have tested negative for COVID-19 and you are fully vaccinated and have received your booster, you should not visit.
This guidance is constantly under review. Keep up-to-date with the latest information, read our page on Coronavirus.
Ward name(s)
Heron Ward
Matron
Alison Read
Ward sister(s)
Bamlin Thomas
Charge Nurse
Siju Chacko
Consultant
Specialist Geriatrician Dr Gwenno Batty
Phone numbers
Main reception: 01227 594700
MIU: 01227 594756
Visiting times
Visiting will be between 2pm and 8pm to protect lunchtime meals, although we can be flexible for morning visits if relatives want to provide
Patients are allowed two visitors at a time at the bedside, but in special circumstances we will allow more, please speak to the matron.
X-ray: 8.30am to 1pm and 2 to 4pm, Monday to Thursday.
The Urgent Treatment Centre (UTC) at this hospital is run by local GPs.
Welcome to Queen Victoria Memorial Hospital, Herne Bay
We are a 23 bed in-patient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.
On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.
We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.
The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.
We would encourage and welcome your family, friends and carers to visit you while you are with us.
On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.
The team on Heron Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better. You can give your feedback anytime online here.
Parking and facilities at the hospital
There is a free car park on site for visitors.
A coffee machine and vending machine can be found in the main out-patients department and in the link corridor.
A small League of Friends shop is available on-site selling personal care items, confectionery, cards, etc.
Other services offered at the hospital
Please note there may be be other services at this location, including services not provided by KCHFT.
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Heron Ward
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