Queen Victoria Memorial Hospital

A community hospital in Herne Bay that offers in-patient care on the ward, and out-patient appointments.

Queen Victoria Memorial Hospital

01227 594700

King Edward Avenue, Herne Bay, Kent, CT6 6EB

Open visiting – visitors are advised to avoid visiting during the ward’s busiest times, between 8am and 11am, and also meal times (8am, 12noon, 5.30pm).

Visitors are welcome if they wish to be involved in the patients care and arrangements can be discussed with the ward staff.

For blood tests please call 0330 123 9462 (Monday to Friday, 9am to 5pm including bank holidays).

Ward name(s)

Heron Ward


Alison Read

Ward sister(s)

Sarah Ayling and Bamlin Thomas


Specialist Geriatrician Dr Gwenno Batty

Phone numbers

Main reception: 01227 594700

Welcome to Queen Victoria Memorial Hospital, Herne Bay

We are a 20 bed in-patient unit providing a rehabilitation and intermediate care service. You will need to be referred by your GP from home or while you are a patient in a main (acute) hospital by the team looking after you.

On admission to us you will be introduced to your named nurse who will work closely as part of the ward multidisciplinary team (MDT) to agree an individual care plan with you; our aim being to enable you to recover as much independence as possible prior to returning home.

We operate a rehab ethos on the ward and we expect our patients to engage with this idea. A key part of your recovery will include getting up and dressed each day so please make sure you have day clothes and suitable shoes with you along with any items you may need for your personal care. During your stay we hope you will also be able to enjoy some of our activities which will help your recovery, progress and well-being.

The MDT will work together with you, your family and carers to make sure all support is in place prior to your discharge from us.

We would encourage and welcome your family, friends and carers to visit you while you are with us.

On admission, you and your family will be provided with more detailed information about your care and all staff will be available to discuss any queries you may have during your stay with us.

The team on Heron Ward takes pride in delivering high quality care for our patients. We are always happy to receive compliments or you can tell us about anything we could have done better.  You can give your feedback anytime online here.

Parking and facilities at the hospital

There is a free car park on site for visitors.

A coffee machine and vending machine can be found in the main out-patients department and in the link corridor.

A small League of Friends shop is available on-site selling personal care items, confectionery, cards, etc.

Your comments

February 2018

The service was super quick and efficient and the staff were friendly, polite and put me totally at ease. (Phlebotomy Service)

January 2018

Staff are very efficient and treatment are very good.

December 2017

A big thank you for an enjoyable stay.

December 2017

Everyone is kind.

November 2017

Have had good care.

October 2017

Friendly,courteous staff - patients well looked after.

October 2017

Good care, kind staff and freedom of movement around the ward and day room.

September 2017

There's no way the service could be improved. Everyone has been brilliant.

August 2017

I think I've been looked after very well. Very good care here.

August 2017

They are perfect staff.

July 2017

Service is tip top,night staff always answer bell and assist with care.

July 2017

Been well treated, no complaints about anything. Staff helpful and socialable.

June 2017

Loved it here and wanted to stay longer.

June 2017

Staff friendly, food very good and nice surroundings.

May 2017

Everyone is perfect.

April 2017

I would like to say how everybody has done everything to the best of there ability, this mornings HCA was brilliant in helping me get ready for the day.

March 2017

They treated me with respect.

March 2017

The staff are polite and everybody speaks. Very comfortable feeling.

February 2017

All staff so helpful and loving - nothing has been too much trouble.

February 2017

All of the staff have been so caring. Mum has been here for 3 months and has become so attached to them, she does not really want to go.

January 2017

I'm very lucky to be here. I couldn't fault the service.

December 2016

Everyone is very caring, helpful and nice. Making me feel like a home from home.

December 2016

Staff are attentive and friendly.

November 2016

Everyone is so friendly and they have given me lovely support here and enabled me to get back to how I was before my fall.

November 2016

Everyone is cheerful. I was very upset on arrival and I felt welcomed and was treated with kindness and love, was given plenty of TLC and on leaving I have been fixed and feel better.

October 2016

Staff are all very attentive and see to you straight away.

October 2016

The care here is second to none. My mother has been looked after with kindness, compassion and professionalism. Nothing has been too much trouble.

July 2016

Caring nursing staff who were all sensitive to my needs. Nothing is too much trouble. Excellent.

July 2016

Everything is perfect and I was very well looked after.

June 2016

Very impressed the care from staff the facilities and the food.

May 2016

Well looked after, well fed, caring nurses and carers.

April 2016

I was pleased with all aspects of my care - the staff have been good. They're all stars.

March 2016

Everyone has been so patient and kind to me regarding my situation.

January 2016

Very kind and caring staff, provides all my care.

January 2016

The staff have been caring whilst I have been here.