Continence Service

Supporting patients with bladder and bowel problems, including incontinence.

Exchange House

Exchange House

0300 7900310

Thomas Way, Lakeview International Business Park, Hersden, Canterbury, Kent CT3 4NH

kentchft.continence@nhs.net

Monday to Friday, 8.30am to 4.30pm

Product delivery service
0300 123 1955 or 0300 123 4459

Who we are

We are a nurse and physiotherapy service providing clinical advice, support and information to patients and healthcare professionals/carers on continence and how to treat and manage symptoms of bladder and bowel dysfunction, including incontinence. We work to improve the lives of patients even when symptoms cannot be treated. Our bladder and bowel nurse specialists have had further training in promoting and managing continence.

What we do

Our nurse and physiotherapy specialists assess patients in a clinic local to their home or at home if the patient is housebound. We provide urinalysis, bladder scanning, pelvic floor tone assessment and physical assessment to patients across Kent.

In addition, our uro-gynae physiotherapy specialists in east Kent treat incontinence and gynaecological dysfunctions such as pelvic organ prolapse, post-prostatectomy incontinence and mixed incontinence. We use techniques, such as exercise, bladder and bowel habit advice, biofeedback and electrotherapy.

Our service also includes the Kent Continence Business Office, which is responsible for the home delivery of continence pads and pants and works in partnership with a third party supplier to provide a home delivery service from Monday to Friday (excluding weekends and bank holidays) for products which a healthcare professional has assessed as being necessary. This part of the service aims to make the ordering and delivery of these items as simple as possible.

How do you use this service?

You can get in touch using the information here or you can be referred by a GP or healthcare professional.

Who do I contact if I have any questions or concerns about my product delivery?

For enquires relating to booked deliveries, contact TENA Home Delivery Customer Services on 0845 741 3643. For any other enquires, contact the Product Delivery Service on 0300 123 1955.

KCHFT recommends the ‘Squeezy’ app

Read more about Squeezy at www.squeezyapp.co.uk.

However other apps are available and can be found by searching ‘pelvic floor exercises’ or ‘Kegel exercises’.

Your comments

January 2018
Margate

The nurse was courteous, reassuring and professional. She made me feel at ease and relaxed. Couldn't fault her approach and care.

January 2018
Whistable Hospital

Very knowledgeable service, really helped to understand my condition.

January 2018
Deal Hospital

Nurse was very good at explaining. I feel much happier now won't worry so much

January 2018
Churchill Centre

My experience was very good and it was all made very easy to discuss with professional, helpful and friendly nurse practitioner.

January 2018
Foster Street

Because of the kind, careful, thoughtful, responsive, thorough and completely human attitude.

January 2018
Broadstairs

I felt completely comfortable the whole time I was with the nurse, who also asked if I minded if another nurse looked on. No problem. I felt no embarrassment and nurse was very understanding of my problems.

February 2018
Ashford

Changed dad's life and quality of life after referring to hospital for sepsis and catheter insertion.

February 2018
Canterbury

This service has been excellent and I'm really grateful I found it.

February 2018
Hythe

Advice given at first appointment has made such a difference to my symptoms and to my life. Thank you.

February 2018
Herne Bay

I would recommend this service because it was efficient, the staff were very kind and helpful and the physio was marvellous.

December 2017
Canterbury

Friendly - easy to understand.

December 2017
Ashford

Great information. Good to see diagrams and listen to advice. (Pelvic Floor Education)

November 2017
Tonbridge & Malling

Talking about such a delicate subject was done in such a professional and delightful way.

November 2017
Dover

Very good service with advice that works, very pleased.

November 2017
Churchill Centre, Aylesford

Good advice - clearly stated, friendly and knowledgeable.

November 2017
Foster Street, Maidstone

A very quick referral service, very informative with lots of helpful advice. Made me feel at ease.

November 2017
Margate

Very useful advice, helpful and sympathetic physiotherapist.

November 2017
Broadstairs

Absolutely committed nurse. Very people friendly - put me at complete ease, wonderful.

October 2017
Tunrbridge Wells

Vey knowledgable, open and engaging. (Pelvic Floor Education)

October 2017
Minster

Thorough, friendly and made me feel comfortable.

October 2017
Broadstairs

Nurse made me feel very comfortable and explained everything in a thorough and informative manner.

October 2017
Foster Street

Nurse explained what I needed to do in an easy way. She was easy to talk to and understood my problem.

October 2017
Birchington

I couldn't ask for better service than I received on this day. Very attentive and constructive. Looking forward to next appointment to commence remedial treatment.

October 2017
Whistable

Lovely relaxed, informative session. Very useful thank you. (Pelvic Floor Education)

September 2017
Foster Street, Maidstone

Caring and friendly experience. Thank you.

September 2017
Dover

The nurse was very patient with me and understanding and gave instructions for me for what to do. Spoke very clearly and I understood and am very happy I came to physio, a very nice nurse.

September 2017
Churchill Centre, Aylesford

A most helpful and informative session, with logical, easy to follow advice.

September 2017
Ashford

Nurse conscientious. Supporting and comforting to know I can contact if needed.

September 2017
Thanet

Always seen on time and treated with dignity at all times.

August 2017
Churchill Centre, Aylesford

The nurse put me at ease and was very helpful.

August 2017
Foster Street, Maidstone

Very helpful advice and monitoring of progress.

August 2017
Broadstairs

Excellent care, everything explained.

August 2017
Ashford

Professionalism, concern, care. Very good communication skills.

August 2017
Canterbury

Very informative and a lot of useful discussions. (Pelvic Floor Education Session)

August 2017
Herne Bay

The physio was extremely careful, and explained exactly why decisions were being made. There was no awkwardness in the procedure, and I felt that I was being treated most professionally.

July 2017
Whitstable

Your staff are very good and give great advice.

July 2017
Sevenoaks

The staff are wonderful, really listened, and were very helpful.

July 2017
Ramsgate

Vey informal chat, but educational very good. Learnt more in short space of time and made me feel positive and supported. (Pelvic Floor Education Group)

July 2017
Tonbridge & Malling

The lady I saw (Louise) was very kind and professional at the same time, and put me at ease. She gives me confidence.

July 2017
Margate

The service received was extremely good and very informative - the explanations very clear.

July 2017
Canterbury

Really good session Thank you. (Pelvic Floor Education Group)

July 2017
Hythe

I have found the information and practical exercises very beneficial and this in turn has led to an improvement for me.

July 2017
Sevenoaks

Information and reassurance received by visit was very valuable.

June 2017
Whitstable

The understanding and expertise of the physiotherapist were excellent. Her approach put me at ease.

June 2017
Ashford

Very informative, in a relaxed environment. Choices given. (Pelvic Floor Education)

June 2017
Dover

The nurse was so helpful and I now feel I am able to go out without fear or embarrassment.

May 2017
Deal (St Richards)

Highly professional, friendly, welcoming and kept to time. No feeling of being rushed.

May 2017
Sevenoaks

Extremely helpful advice combined with a kind and sympathetic approach. Wonderful service which I had no idea existed.

May 2017
Tonbridge & Malling

Nurse was friendly, easy to converse with, listened to me and my concerns, knowledgeable and gave helpful advice.

May 2017
Hythe

The nurse was very kind and helpful, putting me at ease and listening to my views.

April 2017
Broadstairs

The nurse was clearly very experienced. She was patient and practical. She gave clear advice and was friendly and approachable.

March 2017
Maidstone

Really good, information delivered in a friendly approachable manner, language not too technical. (Pelvic Floor Group)

March 2017
Maidstone

The information I have received today has helped me and given me hope for the future.

March 2017
Deal

Very informative and useful, great relaxed atmosphere. (Pelvic Floor Group)

March 2017
Maidstone

Really enlightening and educational. I feel this has made such a difference, excellent. (Pelvic Floor Group)

March 2017
Whitstable

Felt better that someone listened to me.

March 2017
Broadstairs

The nurse I saw was extremely kind - a pleasure to deal with her.

March 2017
Dover

You have been very patient with me, understanding all my health problems . You have made me feel at ease and that's not easy with me.

February 2017
Dover

Titi is such a pleasure to consult with. Her manner always gives rise to optimism regarding treatment outcomes. She was an absolute pleasure to see.

February 2017
Canterbury

The nurse made me feel at ease, feel at home, and comfortable. I feel as if I have known the nurse all my life, and could talk to her about anything without embarrassment.

February 2017
Maidstone

Very professional and thorough. The physio paid attention to my lifestyle and made the exercises and suggestions manageable and relevant to my daily living. Very supportive.

February 2017
Whitstable

Advice has given me much more confidence and greater control over my problem. Thanks Sue.

January 2017
Broadstairs

Totally felt at ease, listened to all problems and went over everything with great care. Very thorough paperwork and examination not rushed at all and came out feeling very happy that I would be getting the help I needed.

January 2017
Tonbridge & Malling

I felt the nurse was excellent, and made me feel completely relaxed, so I did not feel embarrassed.

January 2017
Dover

I have always been treated so courteously and with a professional and sympathetic attitude. Thank you.

November 2016
Hythe

Very pleasant nurse, made it easy to talk about difficulties.

November 2016
Faversham

I give you 10 out of 10 today. I understood everything you have given me. You have patience.

November 2016
Sevenoaks

Set at ease. Everything explained. Kind and sympathetic.

November 2016
Herne Bay

Very informative and comprehensive. Given in a professional but friendly manner.

October 2016
Whitstable

I find the treatment helpful, and it is reassuring to discuss my problem with a professional.

October 2016
Margate

You have gone out of your way to help me.

October 2016
Broadstairs

Very good appointment today, excellent. You have been wonderful.

October 2016
Deal Community Clinic

The nurse was very attentive to all I had to say, and all the questions I had for her to answer. She had empathy and consideration too.

October 2016
Herne Bay

Very informative and patient, took the time to listen.

October 2016
Dover

Very supportive, and set realistic expectations and goals.

September 2016
Maidstone

Warm and welcome.

September 2016
New Romney

So helpful, given hope for the future.

September 2016
Herne Bay

Nurse Sue was very professional but very kind and caring and very pleasant and made you feel very comfortable.

September 2016
Ashford

Good, informative, supportive service.

September 2016
Aylesham

Confidential service. All staff very knowledgeable about specialised subject of nursing.

August 2016
Dartford

Louise was very informative and sympathetic. Didn't feel at all embarrassed or uncomfortable.

August 2016
Maidstone

The service was first class, made to feel at home and could say what I wanted to.

August 2016
Broadstairs

I have been given lots of answers as to why I have these problems. I feel that finally something will be done to help me lead a normal life.

July 2016
Whistable

I have been very happy with my treatment as my world had been turned upside down and I needed a bit of help. I have had a job getting back to some kind of normal life and I am getting there. Thank you.

July 2016
Dover

The nurse was kind, listened to what I had to say and gave good, sensible advice.

July 2016
Broadstairs

Today's experience has been extremely good. Never stop learning.

July 2016
Tonbrige and Malling

Really listened, very helpful - have improved my way of life.

June 2016
Broadstairs

Very helpful, informative relaxed appointment. Gives me hope I can get better.

June 2016
Tenterden

Very helpful about pelvic exercise. Easy to understand and very friendly and relaxed approach.

June 2016
Margate

The examination was extremely thorough, with a lot of useful advice and information. The nurse was so helpful.

June 2016
Faversham

I felt I was given a lot of time, care and advice to help my problem recover and help for my future care.

May 2016
Tonbridge and Malling

I review my visits as showing the highest standards of care, consideration for the patient and a degree of professionalism of the best standard.

May 2016
Maidstone

So helpful, kind and caring. Really helped with my problem.

May 2016
Dover

The nurse was pleasant, knowledgeable, very easy to talk to about embarrasing problems.

May 2016
Birchington

Everything clearly explained, we learnt a great deal from this visit.

April 2016
Tonbridge and Malling

The help given and advice, in a very caring way. The appointment was not rushed and you could talk about the condition and was listened to, which makes a big difference.

April 2016
Deal

Extremely helpful; very good physio - highly recommended. Thank you.

April 2016
Faversham

I have had a really good experience and have had a brilliant physio who has given me every encouragement and has made a big difference to me.

April 2016
Dover

Amazing service.

January 2016

The staff here are so helpful, I didn't think coming here was going to make a huge difference but I've seen brilliant changes and I'm so glad I came. They are also very friendly and make you feel comfortable and at ease. (Faversham)

January 2016

My improvement has been amazing! (Whitstable)

January 2016

Louise was very helpful in explaining my options and very friendly and caring. (Tonbridge and Malling)