Thomas Way, Lakeview International Business Park, Hersden, Canterbury, Kent CT3 4NH
Monday to Friday, 8.30am to 4.30pm
Product delivery service
0300 123 1955 or 0300 123 4459
Who we are
We are a nurse and physiotherapy service providing clinical advice, support and information to patients and healthcare professionals/carers on continence and how to treat and manage symptoms of bladder and bowel dysfunction, including incontinence. We work to improve the lives of patients even when symptoms cannot be treated. Our bladder and bowel nurse specialists have had further training in promoting and managing continence.
What we do
Our nurse and physiotherapy specialists assess patients in a clinic local to their home or at home if the patient is housebound. We provide urinalysis, bladder scanning, pelvic floor tone assessment and physical assessment to patients across Kent.
In addition, our uro-gynae physiotherapy specialists in east Kent treat incontinence and gynaecological dysfunctions such as pelvic organ prolapse, post-prostatectomy incontinence and mixed incontinence. We use techniques, such as exercise, bladder and bowel habit advice, biofeedback and electrotherapy.
Our service also includes the Kent Continence Business Office, which is responsible for the home delivery of continence pads and pants and works in partnership with a third party supplier to provide a home delivery service from Monday to Friday (excluding weekends and bank holidays) for products which a healthcare professional has assessed as being necessary. This part of the service aims to make the ordering and delivery of these items as simple as possible.
How do you use this service?
You can get in touch using the information here or you can be referred by a GP or healthcare professional.
Who do I contact if I have any questions or concerns about my product delivery?
For enquires relating to booked deliveries, contact TENA Home Delivery Customer Services on 0845 741 3643. For any other enquires, contact the Product Delivery Service on 0300 123 1955.