Community paediatrics

Listening to your experiences

Kent Community Health NHS Foundation Trust is committed to developing services that meet the needs of the patients, their families, carers or a friend.

Holding a forum or focus group has been shown as being an effective way of listening to people’s views and using this to improve the service. It also gives patients a chance to share their experiences with each other. We would very much like you to be part of this community paediatrics forum.

If you are interested please get in contact with Linda Reid-Amoruso on linda.reid-amoruso@nhs.net or call 07810850863 for more details.

Paediatric assessment waiting times: An apology

Help while you are waiting for an assessment

Contact us

0300 123 4087
kcht.CommunityPaediatrics@nhs.net

For referral infomation and our referral form please see our How to refer section below.

The team covers two main geographical areas within Kent:

Dartford, Gravesend and Swanley

West Kent

How we can help

Assessment and diagnosis of autism spectrum disorder

Attention Deficit Hyperactivity Disorder (ADHD)

FAQs

How we link to education

What happens at the first appointment?

What do I do if I need immediate help?

*For any emergency situation please dial 999 or attend your local A+E department*

Call your local Community Paediatric Service

Please contact us on 0300 123 4087 or by emailing
kcht.CommunityPaediatrics@nhs.net

Please note that we only operate between the hours of 8am and 5pm Monday to Friday and cannot assist with emergency situations.

Contact your local Children’s and Young People Mental Health Service (NELFT)

If you are in Crisis or require out of hours support please call SPA available 24 hours a day, on 0800 011 3474. They will listen and talk through the support available to you and your child.

You can visit NELFT on nelft.nhs.uk/services-kent-medway

or telephone the SPA as above.

The Children and Young People's Mental Health Service (CYPMHS) provides emotional wellbeing and mental health advice and support for young people and their families across Kent.

This service is available to young people from birth to 18-years-old (up until their 19th birthday) and up until the age of 25 for young people with special educational needs or as part of a wider network of support for children and young people in the care of the local authority.

CYPMHS offers advice and support for stress, low mood and depression, anxiety, self-harm or difficult to manage behaviours and support for neurodevelopmental difficulties such as ADHD or ASD.

The way in which we offer support can differ for each person because every journey is unique. We are currently leading the way with our innovative digital support for young people and we have a number of resources available online. These are freely available and do not require a referral to our service.

For some young people, their emotional wellbeing may be having a significant impact on their day to day life. In these cases, we may offer a short period of face to face support either in one to one session or in a group.

If your child is ill

If your child is ill, please visit your local pharmacy first. They will tell you if your child needs to see a doctor (GP). If your child has signs of serious illness, contact your doctor directly, or take them straight to the A&E department of your local hospital.

KCC Early help, support for families

Please access kent.gov.uk/education-and-children/early-help-support-for-families or call 03000 41 41 41 for more information.

Early help offer wide ranging support for example:

you are worried about your child's behaviour
you are struggling to cope
you are worried about your family finances
your child is struggling to cope with bereavement
your child is being bullied
your child refuses to go to school or college
you or your child want to develop new friends and have new experiences
you are having difficulties with family relationships.

Questionnaire links for children open to the service

If you are a parent or professional of a child who has been seen by a clinician and they have requested further/ current information please access the screening questionnaires/ diaries/ reports available here and e-mail to the service as an attachment via kcht.CommunityPaediatrics@nhs.net.

Please note if this information has been requested by a certain date and not received there may be a delay with the child’s appointment.

If you would like to submit information as you feel the child has had a change in how they present since they were last seen you are welcome to use these forms and e-mail to the service on the e-mail address above, please state in the email that these have not been requested but why you feel they are required.

Forms

Useful information and support

Sleep

Useful information may be found at:

Mental Health

If you have urgent concerns regarding a child’s mental health and their (or others) immediate safety please dial 999 or access your nearest A+E department

For non-urgent concerns;

You can refer to the child and adolescent mental health services which can be done by telephoning: Kent and Medway Single Point of Access on 0800 011 3474. Further information can be found at: nelft.nhs.uk/services-kent-children-young-peoples-mental-health/.

For local information on mental health services please access: nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline/age.

For parents: Text the word Kent to 85258 or phone 0800 107 0160 for free confidential support regarding mental health at any time. Kooth is a mental health community for anonymous support.

For parents and children/ young people: Access Young Minds via: youngminds.org.uk/youngminds-professionals/. YoungMinds features a wealth of information on how best to support children through specific difficulties. You can also share details with parents as YoungMinds' website includes an online ‘parent’s lounge’ discussing topics chosen by them, and a helpline for parents to get confidential, expert advice.

School Health Services

School health services can support with emotional health and wellbeing and educational and health related issues.

For more information please access: kentcht.nhs.uk/service/school-health/.

Or call 0300 123 4496 or email: kchft.schoolhealth@nhs.net

They work closely with health visitors, community paediatricians, schools and other services from local communities in a range of locations, including mainstream schools and special schools and outreach services.

Counselling services

Kent Community Health Trust – Chat Heath kentcht.nhs.uk/service/school-health/counselling-and-emotional-health/ or chat on 07520 618850

Chat Health is a text service for 11-19 years. Young people can text with a member of their team about any physical or emotional health concerns they have. This service is available Monday to Friday, 9am. This service is confidential and anonymous.

Kent Community Health Trust – CYP Counselling Services

To refer: kentcht.nhs.uk/forms/school-health-service-referral-form/

Up to six counselling sessions are available for young people aged 11-19. These sessions can help a young person gain understanding and develop strategies to help them feel better. For primary school aged children, the child can have six sessions with a counsellor, or if more appropriate, parents can have six weekly sessions with advice on practical, easy to use strategies. The services is also extended to include bereavement counselling for those aged 4-19 who have been bereaved as a result of the Coronavirus. These sessions can be offered via video link, phone or in person.

KOOTH Counselling. To create an account any young person can go to: kooth.com and enter some basic information or e-mail kent@xenzone.com to find out more. Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people 10 -16 years, accessible virtually free at the point of use. Young people can access text-based chats with a counsellor safely, anonymously and for free. There is also a range of self-help resources including a magazine, forums and an activity hub. results. Kooth staff can also provide resources and training for free to anyone in Kent that works with young people.

Who we are

Children conversation illustration

We are a team of consultant paediatricians, specialist nurses, health care assistants and administrators.

What we do

Our service can assess, diagnose and support children with development disorders such as cerebral palsy, developmental delay, autism spectrum conditions, attention deficit hyperactivity disorder and muscular dystrophy. We can advise the child’s parents/ carers on useful resources and other sources of support. We can contribute towards Educational Health Care Plans (EHCPs). We also have expertise in safeguarding, child protection and looked after children (LAC).

Who we see

The community paediatrics service sees children and their families for:

Assessments for motor disorders, neurodevelopmental conditions, neurodisability, physical and sensory medical disorders.
Developmental assessments
Sexual abuse assessments in partnership with the sexual abuse referral centre and emotional abuse and neglect with associated developmental concerns
Medical advice as part of the Education and Health Care Plan (EHCP) process for children who may have additional educational needs.
Looked after children’s health assessments
Specialist diagnostic clinics for Autism Spectrum Disorders (ASD) for children under 11 years*.

Assessment of Attention deficit and Hyperactivity Disorder (ADHD) for children under 11 years*

*children and young people over 11 years are seen by NELFT child and young persons neurodevelopmental and learning disability service. Please refer to: https://www.nelft.nhs.uk/nlds

We offer a parent strategy group following a child having a confirmed diagnosis of ADHD.
If a diagnosis of ADHD is made we can offer ADHD medication reviews should medication be chosen and we work in partnership with GP practices for this under shared care guidelines.
We work closely with a number of other services to provide effective joined up care and complete joint assessments with therapists for the assessment of motor and social communication disorders.
We are able to provide advice on the following areas should they form part of a developmental assessment. The Following areas are advised on when they form part of a developmental assessment when carried out by a Paediatrician (not carried out in isolation): sleep problems, enuresis/ encopresis, eating difficulties, tantrums.

Referral form

Please note that we can only accept referrals from professionals working with the family.

We are unable to accept referrals directly from families. If your child is in school or nursery, they are ideally placed to make the referral for you or this can be completed by a Health Professional.

Referral information

How to make a referral

We can only accept referrals from professionals working with the family.
If you are a parent or carer seeking support please speak to your child’s school/ nursey or other professional working with your child.
In order to ensure your referral is accepted it is essential that the referral details clear evidence that you would like the child to assessed against one or more of the areas we provide services for. Please see the section on this website ‘Who We see’.
As the referrer you will need to gather information prior to making the referral to ensure you have this evidence in place. Please follow the process as below.
We can only accept online referrals made via this website (should there be any difficulties with completing an online referral it is advised that you contact the service either by telephone or email).

Referral process

As the professional working with the family you will need to co-ordinate the collection of the referral information and make the referral. Please ensure all supplementary information is completed and attached to the referral. It is essential that there is information from the family/ carers and the child’s school/ nursery. The referral cannot be processed without completed information.
You will need to utilise the forms provided on this website to send out to the family/carers and school/ nursery. Please request that this information is sent back to you as the referrer.
All referrals must include the following supplementary information, the forms for these are available in the referral:
A ‘Background Information Sheet’ that the family/ carers complete to detail family and child medical, social and developmental history.
Nursery - school report (unless the child is not in education)
For referrals where ADHD is considered you will need to provide the following questionnaires:

For referrals regarding Autism Spectrum Condition and other social/ communication concerns the service will send screening forms after a referral is made.
You may decide to add the following information to support a referral but this is not essential and will not affect the referral being accepted:

Our process for new referrals and follow up appointments

Referral

The professional referring the child will gain consent from the child’s parent/ carer in order to make a referral and gather the required information as laid out in ‘How to make a referral’ (information from the school/ nursery and parent/ carer is required for a referral to be accepted, they will then complete the online referral form.

Triage/screening

Once all forms are completed the referral will screened to ensure the child has been referred to the most appropriate service, once this is confirmed the referral will be accepted. Should the referral be in regards to concerns with social communication difficulties/ ASD our team will send out specific screening questionnaires to the parent/ carer and the child’s nursery/school.

Outcome

The referral will be allocated to a paediatrician who will triage the referral to ensure the child is seen in the most appropriate clinic. The referrer will be notified of acceptance of the referral. If the referral does not meet the service criteria the referrer will be notified and advised of where to refer the child to.

Initial assessment

The first appointment is usually within 18 weeks of the referral being made. A detailed history will be taken and an assessment of current concerns. A plan of care will be agreed which may include further assessments and a recommended follow up time will be given. A medical report will be written and shared with the parents/ carers, GP and school. We aim for this report to be shared within 3 weeks of the clinic appointment.

Follow-up appointments

The timescale for follow up appointments will depend on the individual needs of children; this timescale will be given as a recommendation in the medical report. We acknowledge that it is not always possible to see children in the recommended timescales and welcome families/ carers/ professionals to contact the service should they need advice/ support whilst they are waiting for an appointment or if they have new concerns for the child. All follow up appointments will have medical reports written which will be written and shared with the parents/ carers, GP and school. We aim for this report to be shared within 3 weeks of the clinic appointment.

Contacting the service for additional support

Should further support/ advice be required or you have new concerns for a child please contact the service on 0300 123 4087.

Our telephone operators will pass you query to the most appropriate person. Should it be a clinical query, our service has duty clinicians on daily who may be able to support you. Our administrative staff will be able to advise on appointments, prescriptions and reports.

Referral criteria

We accept referrals from professionals working with the child and their family for:

Developmental assessments
Assessments for motor disorders, neurodevelopmental conditions, neurodisability, physical and sensory medical disorders.
Assessment for Autism Spectrum Disorders (ASD) for children under 11 years*.
Assessment of Attention deficit and Hyperactivity Disorder (ADHD) for children under 11 years*.

*children and young people over 11 years are seen by NELFT child and young persons neurodevelopmental and learning disability service. Please refer to: nelft.nhs.uk/nlds

We are unable to accept referrals for the following:

Complex behavioural difficulties
Self-harm
Violent and aggressive behaviours
Eating disorders
Tourette’s Syndrome
Mental Health problems (anxiety and depression)
Counselling

For all of the above please access the single point of access for NELFT via: nelft.nhs.uk/kent-cypmhs-get-in-touch

Dyslexia (this is an educational diagnosis)
Sleep problems – please refer to a health visitor / school nurse/ GP (unless there is a neurodevelopment disorder concern)

The following conditions to be referred to acute paediatrics via the child’s GP

Acute medical conditions (excluding acute/chronic psychiatric)
Epilepsy
Failure to thrive
Growth problems
Physical abuse (please contact the local hospitals’ children’s ward if a child protection medical is required)
Constipation
Daytime Enuresis.

If you have concerns for a child with feeding problems please follow this pathway: GP to assess and refer on as needed to paediatric dietician or acute paediatrician.

For children with feeding problems due to a disability please refer to multi-disciplinary feeding team this can also be completed via the child’s GP.

Community paediatrics referral form

Where do we work from?

The services are provided in a range of venues, depending on the child / young person’s needs as well as local arrangements, these may include:

multi-agency children’s centres,
community clinics,
doctor’s surgeries.

Other information

Tunbridge Wells support group

The group is for parents and carers of children and young people either with autism or are on the pathway waiting for assessment. It provides an opportunity for parents/carers to talk and listen to others with similar experiences, exchange ideas, information and discuss concerns. All welcome, just come along. No need to book.

Location

TN2 Community Centre
Lakeside
Greggswood Road
Tunbridge Wells
TN2 3LZ

7 to 8.45pm on Mondays

23 September 2019
18 November 2019
27 January 2020
23 March 2020

For more information please contact:

Wendy Boorman (Family Support Officer)
01634 405168
wendy@kentautistic.com

Kent Autistic Trust advisors

Information on autism and related subjects
Information on education, social services, health services, etc
Information and support on disability benefits
Promote awareness of autism and quality services needed
Training to various audiences on autism and associated subjects
Varied supports groups, please visit katfamilysupport.co.uk/support-groups
Alert cards
Email groups

For FAQs please visit katfamilysupport.co.uk/q-a.

For more information please visit kentautistictrust.org.

Informal special educational needs ‘drop-in’ for parents and carers

Your child/young person does not need to have any diagnosis.

Date and time	Time	Venue
Tuesday, 24 September 2019	12 to 3pm	Sunrise Children’s Centre London Road Southborough Tunbridge Wells Kent TN4 0RJ
Tuesday, 19 November 2019	12 to 3pm
Tuesday, 21 January 2020	12 to 3pm
Tuesday, 24 March 2020	12 to 3pm
Tuesday, 12 May 2020	12 to 3pm
Tuesday, 14 July 2020	12 to 3pm

These sessions enable you to:

Meet professionals who may be able to support you and your child. These may include: a Specialist Teacher, a representative from the Kent Autistic Trust, a representative from IASK (Information, Advice and Support Kent), Early Help, Space to Be me and other local organisations
Ask questions and learn more about the support and information you can access through a range of services and recommended reading
Consider your next steps
Refreshments will be available

If you have any questions, please phone Broomhill Bank Outreach Services on 01892 502466.

National Autistic Society - EarlyBird and EarlyBird Plus courses

EarlyBird (under five years old) and EarlyBird Plus (ages four to nine years 10 months old) are programmes designed by the National Autistic Society for parents and carers of children with a confirmed diagnosis of Autism Spectrum Disorder, offering advice and guidance on strategies and approaches for supporting young autistic children. Both programmes work on understanding autism, building confidence to encourage interaction and communication and analysing and managing behaviour. Both programmes aim to empower parents and help establish good practice. Attendees will receive a workbook (one per family) that supplements the programme for which there is a voluntary contribution.

There are three strands to both programmes:

Understand your child’s autism
Structure interactions to develop your child’s interaction
Develop strategies to pre-empt problem behaviours and/or manage those which are displayed

EarlyBird (for preschool children):

EarlyBird is a three-month parent programme combining group training sessions with individual home visits, where video feedback is used to help parents combine theory with practice.
Each course consists of between 4 to 6 families.
Each family can have 2 places on the course.
There are 8 taught sessions that each session last 2 ½ hours (unfortunately there is no childcare provision).
There are 4 home visits with the child. Video feedback is used to personalise the programme and reflect on good practice.
The course is run by 2-3 multi-agency professionals with knowledge and experience of working with young people with ASD. Each professional is licenced by the National Autistic Society to deliver the programme.

EarlyBird Plus (for children aged between 4 years and 9 years 10 months):

EarlyBird Plus is a three-month parent programme combining group training sessions with individual home visits.
Each course consists of between 4 to 6 families.
Each family can have 3 places.
Ideally a representative from the child’s school should attend alongside the family to ensure consistency of approach and support.
There are 8 taught sessions that each session last 2 ½ hours whilst the child is at school.
There are 2 home visits.
The course is run by 2 to 3 professionals with knowledge and experience of working with young people with ASD. Each professional is licenced by the National Autistic Society to deliver the programme.

Cygnet

Cygnet is a parenting support programme designed by Barnardos that aims to support parents and/or carers of children and young people aged between 5 and 18 years who have an Autism Spectrum Disorder. Cygnet acknowledges parents as the experts when it comes to their own children. The underpinning value in the development of the Cygnet programme is the belief that if parents and carers have access to appropriate knowledge, skills and support they can often find a practical solution to build confidence in family life. The programme aims to work towards supporting and developing the young person’s communication skills and behaviour.

Cygnet (for children and young people between 5 years and 18 years):

Cygnet is a 7-week parent programme providing group learning sessions.
Each course consists of up to 6 families.
Each family can have 2 places.
A representative from the child’s school could attend alongside one family member to ensure consistency of approach and support.
There are 7 taught sessions that each last 2 ½ hours whilst the child is at school.
The course is run by practitioners who have experience of working with pupils with ASD across the age range and across the spectrum.

West Kent contact details

District	Contact
Maidstone Available courses are EarlyBird & Cygnet	Tracey BradleySpecialist Teaching and Learning Service tbradley@five-acre.kent.sch.uk 01622 746660
Tonbridge and Malling Available courses are EarlyBird, EarlyBird Plus & Cygnet	Claire FoleySpecialist Teaching and Learning Service admin@stls.nexusschool.org.uk 01732 771384
Sevenoaks Available courses are Cygnet	Emma BradshawSpecialist Teaching and Learning Service ebradshaw@valence.kent.sch.uk 01959 560592
Tunbridge Wells Available courses are EarlyBird & Cygnet	Julie GoodfellowSpecialist Teaching and Learning Service julie.goodfellow@stlsoutreach.org.uk 01892 502466

Helpful links

KELSI is an online resource for education professionals in Kent. Provided by Kent County Council.

View website

Early Help provide a range of services to meet the educational, social and emotional needs of children, young people and families in Kent.

View website

Ready, Steady, Go, Hello programme

In healthcare, we use the word 'transition' to describe the process of preparing, planning and moving from children's to adult services. To support people with a long term condition through transition, we've adopted the Ready, Steady, Go transition programme.

Go to website

This programme has been developed by University Hospital Southampton NHS Foundation Trust and you will be directed to their dedicated website.

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91%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from October to November 2022)

You said, we did

Parent was unhappy that their child’s appointment had been cancelled twice.
- December 2021
The service has moved to another website company, to ensure that the external questionnaire is received correctly and appointments are not cancelled.

No directions are visible to the clinic rooms from the main reception area and clinic room doors aren’t named.
Somewhere to leave feedback would be useful.
Sevenoaks Hospital - June 2017
Blue arrows on the walls now mark the way from the reception area to the 2nd floor waiting area. Clinic room doors are named and a patient feedback box is in the waiting area by the leaflet rack.

You wanted appointment letters to include clearer information about the venue/clinic.

We have updated our appointment letters to ensure clear details of the clinic/venue are provided.

Your comments

December 2022
Maidstone

Polite and explained the step by step process very well.

December 2022
Maidstone

The staff were friendly and approachable. The whole situation made me and my son more comfortable.

December 2022
Maidstone

Very good, good communication, everything has been explained.

June 2022
Dartford

Friendly, polite and always call back.

March 2022
Maidstone

The appointment was on time and no travel needed, and the Nurse was very well informed. (ADHD Nurse)

March 2022
Maidstone

The doctor was so lovely and listened to all of our concerns. Gayatri really took time with us and for that we are very grateful.

March 2022
Dartford

Video call was clear and easy to attend. The Paediatric doctor we saw was also very clear, put my daughter at ease and was very easy to talk to.

February 2022
Sevenoaks

The nurse was very informative and answered our questions. Also made my son feel like he was involved in the decisions about his care. (ADHD Nurse)

February 2022
Gravesend

Good communication with doctor, able to relay any issues easily.

January 2022
Maidstone

Our concerns were listened too and we were reassured with future steps.

December 2021
Maidstone

The doctor listened and was very efficient in arranging the onward support and treatment.

January 2022
Dartford

Very informative and included my daughter in the questions.

December 2021
Maidstone

Excellent meeting, took time to talk to both myself and child and really understand the issues. Plan forward was also discussed.

December 2021
Tunbridge Wells

Professional, efficient and informative.

November 2021
Maidstone

Call quality good, on time and all information was clearly given. (ADHD Nurse)

November 2021
Paddock Wood

Carrie is always so good with our son, friendly and bubbly and always covers everything with us at every appointment. (ADHD Nurse)

November 2021
Dartford

Karen covered all the areas we were concerned abou,t very thoroughly and left us feeling that there was a clear plan in place.

October 2021
Sevenoaks

Friendly, supportive clear and concise.

October 2021
Maidstone

Very friendly knowledgeable staff. Asked lots of questions.

November 2022
Maidstone

Sam was very professional and patient with my son.

November 2022
Maidstone

Well explained and very friendly clinician putting us both at ease.

November 2022
Maidstone

The process of the test was explained well and my son enjoyed the test.

November 2022
Maidstone

No waiting time, very prompt. Great customer/client service.

October 2022
Maidstone

Process explained in full detail. Nurse engaged well with daughter and help form a good relationship.

October 2022
Maidstone

Clear instructions. Warm and friendly. Put son at ease.

October 2021
Dartford

The video call was very clear and easy to use. The assessor was very calm and listened carefully to everything that was said.

August 2021
Paddock Wood

Anne, as always, was wonderful. She is supportive, knowledgeable and shows a fantastic awareness of our history with our son. Our sessions always feel like a continuation of what has come before.

August 2021
Tunbridge Wells

Doctor was very helpful and explained a lot.

August 2021
Maidstone

Everything that needed to be discussed was and it was easier than the telephone.

September 2021
Dartford

Clear questions and able to talk openly, child felt relaxed in home environment.

September 2021
Maidstone

The video call with the paediatrician was educative and enlightening. And it addressed major concerns I had regarding my son.

September 2021
Tunbridge Wells

She listened and explored all possibilities, not just ADHD.

October 2021
Gravesend

Well explained and questions involved both parties.

October 2021
Dartford

The paediatrician was friendly and very helpful and informative. I was told everything that would happen and he was good with my son.

October 2021
Maidstone

Very friendly and informative staff.

October 2021
Maidstone

Our son really enjoyed speaking to Joseph. He felt very comfortable.

June 2021
Gravesend

Very thorough review and interaction with the child. (ADHD Nurse)

July 2021
Tunbridge Wells

Can't fault it in any way. Convenient, prompt and the nurse was fantastic. (ADHD Nurse)

July 2021
Dartford

Brilliant Doctor! Love having video consultations - so much easier for me and my child.

July 2021
Maidstone

Very straight forward, Paediatrician was lovely and explained everything really well.

July 2021
Swanley

Much easier to be in their home environment.

August 2021
Maidstone

The Doctor was very engaging with both myself and my daughter, very caring, good advice. Felt confident with her.

May 2021
Maidstone

Detailed appointment and informative. (ADHD Nurse)

May 2021
Maidstone

Explained things very well, so we understood.

June 2021
Gravesend

Welcoming, friendly and made to feel comfortable.

June 2021
Maidstone

Very good consultant who offered advice and guidance.

June 2021
Sevenoaks

Katy was kind and helpful and helped us feel at ease with the process and explained what needed to be done next and what she thought would be most helpful to (child's name).

June 2021
Tunbridge Wells

Everything was said clearly and thorough.

April 2021
Maidstone

On time, clear video chat. Joseph very welcoming.

April 2021
Tunbridge Wells

The video call was easy to enter and on time. Doctor was friendly and polite.

May 2021
Sevenoaks

Friendly, helpful and much easier than visiting hospital/clinic for the same conversation.

May 2021
Dartford

Time was taken to listen and understand both child and adult.

May 2021
Maidstone

Dr was friendly, knowledgeable, understanding and decisive

April 2021
Maidstone

Very patient and had good listening skills.

April 2021
Maidstone

Folake was very helpful explaining what today's meeting was for and what our next steps are. (ADHD Nurse)

April 2021
Tunbridge Wells

We felt the service provided and the quality of care to be excellent.

April 2021
Gravesend

The doctor was willing to listen to my view.

April 2021
Tunbridge Wells

We were able to have the appointment interaction as if we were present.

March 2021
Gravesend

Able to conduct a review meeting under the current climate and to be reassured that my Son is fit and healthy

March 2021
Paddock Wood

The doctor was very good and he explained everything.

March 2021
Tunbridge Wells

The meeting was positive and went well.

March 2021
Sevenoaks

Thorough, thoughtful, prepared and lots of discussion. Never felt hurried.

March 2021
Dartford

Everyone was caring, friendly and also explained everything in detail.

February 2021
Dartford

Doctor listened carefully, fully understood concerns and offered new options to trial.

February 2021
Sevenoaks

The video system was clear and easy to use. We were able attend easily with home school and work schedules.

February 2021
Gravesend

It was very easy to login and everything ran on time. Very efficient.

February 2021
Maidstone

Very fast diagnosis very happy, especially with Covid restrictions in place, everything has happened quickly.

July 2020
Gravesend

Have always received good service from the main Consultant.

January 2021
Maidstone

The doctor was very clear, friendly, explained things well, answered our questions, did not make us feel rushed at all and was very warm whilst being professional.

January 2021
Dartford

I did not need to wait long and the Doctor was very helpful.

January 2021
Maidstone

Very polite and professional. (ADHD Nurse)

January 2021
Tunbridge Wells

Felt I was really listened to and was able to explain everything that concerns us

January 2021
Maidstone

The paediatrician was attentive, and clear in his decisions and reasoning.

January 2021
Gravesend

All our concerns and needs were listened and supported.

February 2021
Maidstone

The doctor communicated well over the virtual platform and was able to help my daughter.

February 2021
Maidstone

The nurse was very understanding and supportive. She gave us a lot of practical advice. (ADHD Nurse)

June 2020
Gravesend

The doctor answered all my questions. I was very happy with the service over the phone.

June 2020
Maidstone

Very good consultation by the phone, but I found it hard to express how things were going. I would have like the doctor to have seen the child first. Now has to wait until this might happen to go forward.

June 2020
Maidstone

Very friendly and helpful. Reassuring. (ADHD nurse)

March 2020
Gravesend

Always thorough on reviews. Good advice always given. Very understanding.

March 2020
Dartford

Great service, friendly staff, and professional advice.

February 2020
Maidstone

I would really like to praise (Staff name) the receptionist and the HCA for really trying with my boy, as it has been hard to keep him settled and calm. (Staff name) kept him occupied when it became too much for me. Thank you so much.

February 2020
Dartford

Fabulous doctor who understood my child's condition very well and made us feel at ease.

December 2019
Gravesend

Very good doctor, understood me well, asked me a lot of questions and gave me enough time to ask questions too.

December 2019
Gravesend

Doctors and nurses have always been a great support to us.

January 2019
ADHD Nurse - Gravesend

The lady ADHD Nurse we have seen for years is very empathic and listens. Also knows how to speak calmly and quietly to my child. (Parent)

January 2019
Sevenoaks

The Consultant listens, understands, non judgemental, takes time no rushing. (Parent)

June 2018
Gravesend

Doctor was very helpful and explain things to us and also took time to assess him properly.

June 2018
Maidstone

Very happy with whats happened regarding our son's health and wellbeing.

June 2018
Dartford

Very comfortable in discussing issues.

June 2018
Sevenoaks

Excellent, professional, approachable, great way with our son and us.

May 2018
Tunbridge Wells

Staff were professional and courteous and recognised our worries. They explained the processes and outcomes and listened to our concerns. They answered our questions and didn't try to rush us through

May 2018
Dartford

Very informative, kind and professonal overall very pleased.

April 2018
Gravesend

Full and thorough explanations given of the process; very empathetic and supportive. I felt my concerns were taken seriously.

April 2018
Tunbridge Wells

Appointment on time, efficient and friendly, informative. (ADHD nurse)

May 2018
Gravesend

The doctor and specialist therapist were amazing. They worked brilliantly with our daughter and were very professional and caring and friendly.

February 2018
Aylesford

Very nice and helpful doctor who explained the issues and the options clearly.

February 2018
Deal

I was treated with respect and everything was explained to me in a way I could understand.

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