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Community paediatrics

Helping children with developmental disorders such as cerebral palsy, autism, muscular dystrophy and ADHD.

Waiting times for Autism and ADHD

We are experiencing very high demand for Autism and ADHD diagnostic assessments, which is resulting in long waiting times and a high volume of calls and emails.

We understand how difficult this can be for families. View our paediatric waiting times.

If you have new information about your child or would like to discuss any concerns, please contact the service. We aim to respond to all emails within three working days.

If your child has received, or is due to receive, an Autism or ADHD assessment through a Right to Choose provider, please let us know. Children should only be on one waiting list for the same assessment. This helps us ensure appointments are offered to families who still require an assessment through KCHFT.

Contact us

The team covers the following areas in Kent:

North and west Kent

0300 123 4087
kcht.CommunityPaediatrics@nhs.net

South east Kent

Ashford, Canterbury, Deal, Dover, Folkestone, Hythe and Thanet.
03000 132250
kentchft.childhealthsek@nhs.net

For referral information and our referral form please see our How to refer section below.

How we can help

Who we are

Illustration of nurse talking to a child

We are a team made up of Community Paediatricians, Clinical Psychologists, Specialist Nurses, an Occupational Therapist, an Associate Practitioner/ Social Prescriber, a Pharmacy Technician, Educational Specialists, Health Care Assistants, Clinical Support Workers, managers and administrators.

What we do

  • Assessment and management of children with complex neurodisability for conditions such as cerebral palsy and genetic and chromosomal problems such as Down Syndrome.
  • Developmental delay.
  • Looked after children’s initial health assessments and adoption medical reports and assessments.
  • Specialist diagnostic clinics for Autism (children under 11 years in north and west Kent and under eight years in south and east Kent) *see below.
  • Assessment of Attention Deficit Hyperactivity Disorder (ADHD) (children between six to 11 years in north and west Kent) *see below.
  • ADHD Medication (north and west Kent only under shared care practices with the GP for children aged six to 11 years starting medication and up to 17.5 years if commenced on medication prior to 11 years of age with KCHFT).
  • Assessment and management of sleep difficulties in children who have diagnosed neurodevelopmental disorders.
  • Assessment for Developmental Co-ordination Disorder (DCD) (we request that all referrals go via Children’s Therapies in the first instance who will then refer into Community Paediatrics to complete assessments as required).

*North west Kent - children over 11 years requiring an assessment for Autism and/or ADHD are seen by Kent and Medway Mental Health NHS Trust (KMMH). Please refer to the Kent and Medway Mental Health website.

*South east Kent - children over eight years requiring an assessment for Autism or children over six years of age requiring an assessment for ADHD are seen by Kent and Medway Mental Health NHS Trust (KMMH). Please refer to the Kent and Medway Mental Health website.

*If your child has been accepted by the service and has since become older than the cut off ages due to waiting times they will continue to be seen by the service.

Referrals

All ADHD assessment referrals for east Kent children, previously managed by EKHUFT, are to continue to be sent to NELFT as per the existing process.

Referral information

Where do we work from?

The services are provided in a range of venues, depending on the child / young person’s needs as well as local arrangements, these may include:

  • multi-agency children’s centres
  • community clinics
  • GP surgeries.

News for Community Paediatrics

Ambient AI trial

The Community Paediatrics team is trialling the use of AI in some appointments.

When you come to see us for an appointment, your clinician may be using a new computer-based tool to help them write their notes and reports or letters about your visit. The tool is called Tortus - it listens to you and the clinician during the appointment and generates a summary of the discussions. This could allow the clinician to spend less time taking notes or typing on the computer and more time focusing on you and your child. We also hope this will mean we can get our reports sent out sooner.

How does Tortus listen to what I am saying?

Tortus uses ‘ambient’ technology. This means it can turn words spoken by you, your child and the clinician, into written words (text). You might notice that the clinician wears a microphone, or that there is a microphone on a table or desk in the room. Tortus uses artificial intelligence (AI), which has been tested by clinicians. Tortus has been programmed to listen to all of the words spoken during the appointment. At the end of the appointment, Tortus summarises the important clinical content. The clinician will check any documents it produces for accuracy and completeness before approving them.

Is Tortus safe to use in my appointment?

We know that some people have concerns about the use of AI technology. KCHFT has carried out detailed and thorough safety checks to ensure that the technology is secure. Tortus will not keep your words. All data are kept in secure environments and are deleted after your notes are generated at the end of the consultation.

These notes will be copied into your child’s record by the clinician. Only clinician-approved documents will exist in the electronic patient record after the clinic.

Do I have to agree to Tortus being used in my appointment?

If you do not want Tortus to be used during the appointment, or if you change your mind during the session, please let your clinician know and they will stop the software.

Early support for neurodivergent children being rolled out

NHS Kent and Medway is working with Kent County Council and NHS providers to transform the neurodevelopmental support pathway for children and young people. Maidstone will be the first area in the county to launch the 'This is Me' program in December 2024, working towards a full rollout across Kent and Medway from Autumn 2025. When ‘This is Me’ has been introduced in a school, it will be the only method of referral. Children will get help from a new community team without needing a diagnosis. For some, this support will be enough without further referrals.

Find out more about 'This is Me' at the NHS Kent and Medway website.

National disruption of medication supplies to treat attention deficit hyperactivity disorder (ADHD)

There is a national issue with the supply of some ADHD medications, including: Methylphenidate, Lisdexamfetamine, Guanfacine and Atomoxetine.

FAQs for south east Kent families

Will my child's care team change?

No. The same dedicated healthcare professionals who currently support your child will continue to do so.

Will there be any disruptions to my child's appointments or treatment?

No. Services will continue as normal. Any future changes will be communicated to you and designed to improve care, not disrupt it.

Why is the service changing providers?

This change is part of a wider contract award aimed at improving consistency and quality of children’s services across Kent. By bringing services together to provide one standardised offer, we can better share expertise and resources, and deliver equitable, high-quality care for all.

Will the service still be available in my local area?

Yes. Services will continue to be delivered locally.

Do I need new contact details for the clinicians providing care to my child?

All existing phone numbers are being redirected, so you can continue to reach your child’s care team without any disruption.

New phone numbers have been set up and we encourage you to use these going forwards, as listed on our website.

Will waiting times change?

Waiting times will not be impacted by the transfer and there are no plans to amend them. Published wait times are available on our website and will continue to reflect the expected duration at the point of transfer.

Your comments

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July 2026
South east Kent

We felt communication was good and felt our child was understood.

June 2026
DGS

The paediatrician was absolutely lovely. They really listened and took their time to understand and assess my son properly. They were thorough and didn't dismiss any of our concerns. They were honest and considerate and overall, just put us at ease and guided us through the process.

May 2026
Tunbridge Wells

The nurse was very helpful, asked lots of relevant questions, provided reassurance and information about what to do if we had any concerns. (ADHD nurse)

February 2026

The doctor was happy to answer all our questions, took time to ask our daughter if she understood and how she felt, and her opinions, making sure she was fully aware of what we were discussing. We didn't feel rushed or pressured. A very positive experience. (ADHD Nurse)

January 2026
DGS

Appointment was on time. The doctor was very friendly and made our son feel at ease. They were very attentive, asked questions, showing they were there to help. Also, the letter to the GP came really quickly, which was a pleasant surprise.

December 2025
Maidstone

The nurse was very helpful and gave very knowledgeable advice. Extremely understanding of my child s needs. (ADHD Nurse)

November 2025
Maidstone

The nurse is always amazing with us and our child, professional, caring and explains everything so clearly. (ADHD Nurse)

October 2025
Maidstone

My daughter's ADHD nurse was amazing. So caring and knowledgeable. A great listener and supportive.

September 2025
West Kent

The Paediatrician was very warm, considerate and caring. They took time to establish a rapport with my child. We both thought they were lovely.

August 2025
Maidstone

Very clear advise and sign posting. They asked questions and listened to answers and were not rushed. (ADHD nurse)

August 2025
West Kent

The paediatrician spoke at length with my child to really understand her.

August 2025
West Kent

The nurse paediatrician was very polite, calming and reassuring. My son who doesn't usually like strangers appeared to be comfortable very quickly

December 2024
DGS

On time and thorough. I felt listened to and everything was taken on board, with recommendations on what the next steps are.

November 2024
Maidstone

Very nice nurse. Everything was explained very clearly, warm and nice atmosphere.

October 2024
Maidstone

Helpful, friendly advice. We left feeling positive about the support ourselves and our child will receive. (ADHD Nurse)

October 2024
DGS

The doctor was very patient and compassionate, showed understanding and actively listened. Also provided reassuring feedback and explained the process and what to expect regarding timescales and next steps.

August 2024
West Kent

The appointment was to prescribe ADHD medication for my son. The paediatrician was very informative and explained everything in detail, which put me at ease and listened to everything I wanted to say. I left the clinic very satisfied and confident in continuing my son's care for his condition.

July 2024
Maidstone

The medical professional was fantastic in communicating with my teenage son. Really kind, thoughtful, informative, in just the right way to support my son to listen and take onboard what they were advising. (ADHD Nurse)

July 2024
West Kent

The nurse was very friendly and engaging with my son. Listened very well to any concerns, answered any questions and sent through relevant information to support us, as we continue to wait for assessment.

May 2024
Tunbridge Wells

The ADHD nurse we spoke to was lovely and listened to our daughter and us and made us feel at ease.

April 2024
West Kent

The member of staff was amazing, really explained the process to my son and then explained and reassured me what would happen next.

March 2024
Dartford

My son and I were both welcomed and spoken to warmly and put very much at ease.

February 2024
Maidstone

I was made to feel at ease and listened to.

January 2024
Maidstone

Very friendly and welcoming which is particularly reassuring when dealing with children. Letters for appointments came in good timing and reminders are useful.

May 2023
Maidstone

The paediatrician was professional, friendly and kind. She listened to myself and to my son and involved him in the assessment. It felt like she wanted the best for us. She gave us plenty of time, strategies and guidance.

April 2023
Maidstone

Lovely staff, very friendly and helpful.

April 2023
Maidstone

Very friendly and caring. Managed to communicate positively with my child.

March 2023
Maidstone

Made my child feel welcome and at ease.

March 2023
Maidstone

Understanding approach to patient.

March 2023
Maidstone

Patient, timely, informative, helpful, caring, friendly and honest. (ADHD Nurse)

March 2023
Maidstone

Friendly, no pressure, set clear expectations.

January 2023
Maidstone

Knowledgeable, understanding of issues, friendly and caring.

January 2023
Maidstone

Sam was attentive and took her time interacting with my son very well.

January 2023
Maidstone

Staff were very welcoming and friendly. My daughter was very nervous but she felt at ease thanks to staff's kind, gentle nature and reassurance.

December 2022
Maidstone

Polite and explained the step-by-step process very well.

December 2022
Maidstone

The staff were friendly and approachable. The whole situation made me and my son more comfortable.

December 2022
Maidstone

Very good, good communication, everything has been explained.

June 2022
Dartford

Friendly, polite and always call back.

March 2022
Maidstone

The appointment was on time and no travel needed, and the Nurse was very well informed. (ADHD Nurse)

March 2022
Maidstone

The doctor was so lovely and listened to all of our concerns. Gayatri really took time with us and for that we are very grateful.

March 2022
Dartford

Video call was clear and easy to attend. The Paediatric doctor we saw was also very clear, put my daughter at ease and was very easy to talk to.

February 2022
Sevenoaks

The nurse was very informative and answered our questions. Also made my son feel like he was involved in the decisions about his care. (ADHD Nurse)

February 2022
Gravesend

Good communication with doctor, able to relay any issues easily.

January 2022
Maidstone

Our concerns were listened too and we were reassured with future steps.

January 2022
Dartford

Very informative and included my daughter in the questions.

November 2022
Maidstone

Sam was very professional and patient with my son.

November 2022
Maidstone

Well explained and very friendly clinician putting us both at ease.

November 2022
Maidstone

The process of the test was explained well, and my son enjoyed the test.

November 2022
Maidstone

No waiting time, very prompt. Great customer/client service.

October 2022
Maidstone

Process explained in full detail. Nurse engaged well with daughter and help form a good relationship.

October 2022
Maidstone

Clear instructions. Warm and friendly. Put son at ease.

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