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Adult Community Musculoskeletal Physiotherapy

Assessing and treating musculoskeletal injuries and conditions.

Contact us

0300 123 1951
kentchft.physiopatients@nhs.net

Monday to Friday, 8am to 5pm

Our clinic locations across Kent are listed below:

Who we are

We are a physiotherapist-led clinic for patients with musculoskeletal problems. We aim to help patients understand their condition and restore movement, strength and function. We run 25 clinics in locations across Kent. Some clinics operate outside normal opening hours.

What we do

We assess and treat musculoskeletal injuries and conditions including muscle and ligament injuries, tendon problems and joint pain including osteoarthritis. We see patients with back and neck pain, and can help with upper and lower limb problems. We also help patients with sports specific injuries, repetitive strain disorders and long-term pain conditions. You may be referred to us after surgery such as total hip and knee replacements.

Treatment includes:

  • individual and group education and advice sessions to help patients actively manage their problem.
  • face-to-face and virtual exercise groups led by a physiotherapist or physiotherapy assistant.
  • patient and problem specific exercise prescription
  • individual treatment sessions.

Individual sessions may include gait, biomechanical and postural assessments. We may also offer electrotherapy, manual therapy, acupuncture and ergonomic advice. We provide a comprehensive, holistic treatment package to suit your needs.

Referral received and clinically triaged
Fast track to condition specific pathway: Back/Hip/Knee One to one assessment (face to face or virtual)
We use virtual appointments so we can see you more quickly. Face-to-face appointments are also available and this will be discussed with you at your first appointment.
Group information session – why do I have pain and what can be done to help me?
Treatment options will depend on patients’ individual requirements
Self management advice Group exercise sessions (face to face or virtual) 1:1 follow up appointments (face to face or virtual)
Problem resolved and/or self-management achieved.

Discharge from service 		Onward referral to appropriate service or back to GP

How to use this service

Who can refer?

GPs (patients can ask their GP for a direct referral) or healthcare professionals via a written letter, standard referral form, e-referral service (ERS) or email.

Self-referral

Alternatively people can self-refer by completing our online MSK self-referral form or download a copy of the MSK self-referral form.

What happens next?

We process your referral and will contact you, either by phone or by letter to arrange your initial assessment.

Your appointment

You may be offered a virtual or face to face appointment, which could be either in an individual or group setting. Virtual consultations and group settings have been proven to be an effective way of receiving and delivery physiotherapy.

Telephone consultations

Your physiotherapist will phone you within the agreed time slot and will ask you questions regarding your problem.  You will be asked to complete some movements in order to determine what you are able to do and where your symptoms are coming from.  They will be able to explain your problem along with providing exercises and advice on how to manage it. You will be called from a withheld or unknown number.

Video consultations

Video consultations are very similar to the telephone consultations; your physiotherapist will be able to see you, watch you move and demonstrate your exercises. You will need a laptop, tablet or smart phone with the web camera and microphone enabled.

Face-to-face appointments

Your physiotherapist will be able complete a physical assessment including testing your strength and movement. They can also offer treatments such as manual therapy or acupuncture.

If there is no longer a clinical need for you to be seen face-to-face, you may be offered a virtual appointment.

You may be seen by:

  • qualified physiotherapist
  • supervised physiotherapy student
  • physiotherapy assistant.

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95%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from January to March 2024)

Your comments

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March 2024
Aylesford

My physiotherapist was just super! Listened to everything I was concerned about, gave me great advice and gave me hope that someone is there to help me.

February 2024
Victoria hospital, Deal

Engaging and helpful staff who explained everything perfectly. A really good workout with different types of apparatus. It was explained how we could help ourselves by doing many of the exercises at home.

January 2024
Aylesford

They really took their time with you to make sure you understand everything that is going on. They gave me a steroid injection which I was pretty nervous about, however made sure I was really at ease with it all. I always come out of there feeling listened to, educated and with hope that my shoulder will get better.

May 2023
Sevenoaks hospital

Brilliant, staff were knowledgeable and were there to help and advise.

May 2023
Dover Health centre

Really good, have been given exercises to help me carry on and the confidence to get me back to work. Dan the physio was very good.

May 2023
Westivew hospital, Tenterden

Everything was brilliant, given lots of information and didn't need to ask any questions.

May 2023
Royal Victoria hospital, Folkestone

Very helpful and caring staff, there to help if needed and also fully talked things through and explained all the exercises.

May 2023
St Stephens Health centre, Ashford

She was very helpful and informative and very assuring there was no waiting to be seen very quickly.

May 2023
Victoria hospital, Deal

Appointment was timely and the physiotherapist (Alex) was very good and clear throughout the session.

May 2023
Aylesford

The physiotherapist Anna made me feel comfortable and safe.

May 2023
QVMH, Herne Bay

Such professionalism, care and direction from Natalie, Karen and Elaine. Amazing approach to progression. Couldn't have asked for anyone better in aiding my rehab.

April 2023
Tenterden

Very impressed, my assessment and diagnosis was very quick and I was cured within a couple of weeks.

April 2023
Dover

Excellent advice and very caring physiotherapist. Excercises provided have really helped. Thank you.

April 2023
Deal

Outstanding! At last a diagnosis and practical help.

April 2023
Sevenoaks

The staff were extremely helpful, good at demonstrating exercises, polite, patient. I was offered a very good set of shoulder exercises.

April 2023
Gravesham

Everything was good, didn't have to wait, familiar with the area.

April 2023
Aylesford

Such a positive experience. Steve was so thoughtful and such a friendly guy.

April 2023
Herne Bay

I wasn't rushed at all and I was given the time to explain my problems and had them answered fully.

April 2023
Folkestone

Kerry was knowledgeable and helpful and understanding.

April 2023
Deal

Time was taken explaining my problem and informative.

April 2023
HMP Maidstone

The way doctor treat it's help me a lot, he takes his time and sees me properly and I am really happy about the way he treat.

March 2023
Tenterden

The remedial exercises were clearly explained as the problem improved. The medical and physical reasons were also clearly explained.

March 2023
Aylesford

Physiotherapist presented the class well. Good information to provided and advice to follow going forward. Steve (assistant) good presentation of exercises.

March 2023
Folkestone

Caring people, helpful, patient and competent.

March 2023
Sevenoaks

Clear explanations, well delivered and interesting. Helpful.

March 2023
Deal

Friendly and professional staff put me at ease.

March 2023
Dover

Appointments were timely with the right follow up support to help progress my healing / recovery - Rocco was very efficient and patient.

March 2023
Sevenoaks

Well organised and lots of information given in a safe environment. Suggestions given as to how to take forward.

March 2023
Tenterden

Friendly, good advice and treatments from Ben.

March 2023
Tonbridge

Didn’t have to wait to be seen. Was a good consultation with lots of advice given. Previous exercises advised really helped.

March 2023
Sheppey

Very pleasant and easy to talk to practitioner and not rushed.

March 2023
Herne Bay

Very informative, easy to comprehend, friendly presentation and inspirational. Left with a very positive feeling.

January 2023
Westview, Tenterden

Steve my physio explained everything. He answered all of my questions and even brought out the joint model to show me as he spoke.

January 2023
Royal Victoria hospital, Folkestone

Treated with kindness and care. Pointed in the right direction for my exercises given by the physio.

January 2023
HMP Elmely, Sheppey

Good listening and advise provided. Patient and good knowledge of job.

January 2023
Sevenoaks hospital

Friendly, welcoming receptionist. Abbie, my physiotherapist, was friendly and very clear when explaining exercises.

January 2023
Sheppey community hospital

Very thorough in pinpointing the problem and explained it clearly.

December 2022
Deal

Session started on time, very informative. Staff were friendly and professional.

December 2022
Gravesham

Arrangements for the appointment were good with a reminder sent out by text a couple of days before. Roy was very thorough and listened to how I was getting on. He made some good suggestions and referred me for further investigation.

December 2022
Herne Bay

Excellent, very helpful and friendly. Good understanding and instruction from Simon and Elaine.

December 2022
Sevenoaks

Brilliant classes. Expert help. Help to do exercises correctly.

December 2022
Sheppey

Burnett was very professional, he explained everything very clearly. He was also very kind and caring.

December 2022
Dover

Excellent staff - very reassuring. Good to work with a group. Really helped my confidence and aided recovery.

December 2022
Aylesford

Went through all about my condition, physio was very friendly and answered all of my questions.

June 2022
Churchill Centre, Aylesford

Kay was efficient, patient, courteous and respectful. The exercises are easy to do and don't need complcated equipment - they also work!

June 2022
QVMH, Herne Bay

Simon and Danni were friendly, kind , efficient, encouraging, helpful and very knowledgeable. Their advice was great, thank you.

June 2022
Sevenoaks Hospital

Appointment on time. Did not feel rushed. Laura is very kind and takes the time to sort out the best way to help.

June 2022
Churchill Centre, Aylesford

Both Hayden and Fiona have been life savers in getting me up and about. I will always be greatful for their professional help, support and guidance. Thank you.

June 2022
The Wells Clinic, Tunbridge Wells

Examination and exercises given have improved back. Tash very friendly and gave good advice.

May 2022
Whitstable & Tankerton Hospital

Kaya was amazing and there was a visible progression each session. Location was local and easily accessible.

May 2022
Churchill Centre, Aylesford

Excellent assessment, very thorough. Gave plenty of time to explain things. Very useful exercises and suggestions re posture.

May 2022
The Wells Clinic, Tunbridge Wells

My symptoms have largely improved. Brendan was very friendly, did not feel uncomfortable. I am no longer in pain every day.

April 2022
Westview Integrated Care Centre

Steve was very kind, reassuring and professional. Steve explained what was happening and why.

April 2022
Sevenoaks Hospital

Fully explained and clearly and in a friendly manner.

April 2022
Dover

Very professional, calm and patient and helpful. I entered barely able to walk up stairs, I am discharged painless and free to move.

April 2022
Royal Victoria Hospital, Folkestone

Excellent attention and discussion. Natalie listened and understood the problems involved.

April 2022
QVMH, Herne Bay

The physio (Simon) was very pleasant asking me about my situation and symptoms in a very thorough way. His advice has really helped me progress. Top man!

March 2022
Westview Integrated Care Centre

Excellent instructions and explanation of what to expect from the treatment.

April 2022
Gravesham Community Hospital

Just like to thank you for the services you provide and the very friendly manner of your staff .

March 2022
Churchill Centre, Aylesford

Very informative session. Well worth attending. Lots of useful information.

March 2022
Royal Victoria Hospital, Folkestone

My husband suffers from dementia amd is very deaf, but he was very happy and understood every step of the way because of the staff.

March 2022
Sevenoaks Hospital

Physiotherapist very friendly. Explained everything clearly. No problems at all.

February 2022
Royal Victoria Hospital, Folkestone

Mariam is an amazing Physio. Knowledgeable supportive and professional. We would highly recommend her to anyone.

February 2022
Gravesham Community Hospital

Ash was very attentive and took my concerns seriously. Although the issue is persisting his advice has helped to alleviate some symptoms.

February 2022
Churchill Centre, Aylesford

Tony was very helpful and patient when explaining my condition and the exercises to help me.

February 2022
Balmoral Surgery, Deal

My therapist was excellent trying to sort out my problems, if needed I would like to be treated by her again.

January 2022
Westview Integrated Care Centre

Stephen is incredibly knowledgeable, calm, reassuring and methodical. I've felt at ease and very well looked after. My condition has meant I can't always be specific but Stephen is always very patient with me.

January 2022
Royal Victoria Hospital, Folkestone

Brandon showed a high degree of patience as I forget things which he understood.

January 2022
Sheppy Community Hospital

Nicky was very helpful, friendly and put me at ease on every visit. Her instructions were easy to follow and she was very encouraging.

January 2022
Churchill Centre, Aylesford

Pru was very caring and understanding, the physio and advice really helped. Thank you Pru for improving the quality of my life.

December 2021
Sheppy Community Hospital

The help and guidance provided has aided my progress into recovery.

January 2022
Canterbury Health Centre

My physiotherapist (Emma) was a pleasant person with whom I engaged well and was able to help me with my muscular problems.

December 2021
Gravesham Community Hospital

Very quick to get initial and subsequent appointments and made to feel very comfortable.

December 2021
Churchill Centre, Aylesford

Tony was very thorough. Explained very clearly each exercise and how it was going to help. Gave elastic bands to take with me, with which to exercise.

November 2021
Churchill Centre, Aylesford

I couldn’t have asked for a kind and yet professional physio. Fiona was amazing.

November 2021
Sheppy Community Hospital

Burnett was very knowledgeable and took the time to listen. He genuinely wanted to improve my injury and I would highly recommend him.

November 2021
Gravesham Community Hospital

I was always seen in time, Raymond was the physiotherapist and always very kind and explained things well. I had a lot of good advice from him. Lynn and Debbie who I also met were lovely.

November 2021
QVMH, Herne Bay

I feel more independent in helping myself after being given advice.

November 2021
Sevenoaks Hospital

Kay really listened to me and understood the problems I'm having with my knee/leg. She gave me some excellent exercises and advice and over the month my knee has improved and I can walk further.

November 2021
Whitstable & Tankerton Hospital

Elaine and Sharon helped me a lot making my walking better.

November 2021
Victoria Hospital, Deal

Emma listened and adjusted exercises to suit my limitations.

November 2022
Dover Health Centre

The information we talked about was very helpful to me and put me at ease with my condition. Also found exercises for my back very helpful.

November 2022
Wells Clinic, Tunbridge Wells

The lady was kind natured and thorough. My concerns and problems were listened to and understood.

November 2022
Royal Victoria hospital, Folkestone

The physiotherapist listended to what I had to say about my health and then gave me very good advice, hence progress was made.

November 2022
Gravesham Community hospital

Consistent help and understanding.

November 2022
Churchill Centre, Aylesford

Staff welcoming very friendly gave me exercises to do before appointment.

November 2022
Tonbridge Cottage hospital

Positive, helpful staff. Exercises adapted to personal needs. Small class friendly atmosphere. Thank you, it has been great.

November 2022
Sevenoaks hospital

Physiotherapist was aware of full history, listened to ongoing symptoms and then followed up with advice and suggestions for self -help..

October 2022
Wells Clinic, Tunbridge Wells

The treatment has been a pleasure to receive and successful.

November 2022
QVMH, Herne Bay

Approachable staff member; good understanding of problem; clear advice given with email follow up..

October 2022
Victoria hospital, Deal

Very helpful and patient, felt very comfortable the whole time and my problems have been helped immensely from the appointments.

October 2022
Gravesham Community hospital

Good advice and treatment.

October 2022
Churchill Centre, Aylesford

Today, I've learnt quite a few news thing I can try which I didn't know about. It's been very interesting. Thank you..

October 2022
Faversham Cottage hospital

It was very personal and informative and encouraging.

October 2022
QVMH, Herne Bay

Thoroughly informative, approachable and friendly, a joy to talk to.

September 2022
Tonbridge Cottage hospital

Physotherapist was understanding of my existing injuries and worked around them. Also had details of previous exercises already given by physio on line.

September 2022
Westview, Tenterden

Michal was pleasant and easy to talk to. Helpful with explanations.

September 2022
Royal Victoria hospital, Folkestone

The clinician listened carefully to my problem and offered lots of helpful advice.

September 2022
Churchill Centre, Aylesford

Good advice given to me and examination.

September 2022
Whitstable & Tankerton hospital

It was a very good service from reception to the actual appointment with the physio - thank you.

September 2022
Sevenoaks hospital

Thorough analysis of my knee condition and very confident the proposed help will improve it.

August 2022
QVMH, Herne Bay

Clear direction and making the situation pleasant and less stressful.

July 2022
QVMH, Herne Bay

No travelling involved and appointment was on time.

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