School Health Service (East Sussex)

Positive response from my child. Useful practical advice.

It is a good way to just get things off your chest that you cant any where else and it helps me to worry less. (Aged 11-19)

Great support and help.

Easily accessibleservice with helpful & friendly staff.

Lots of fantastic advice and help for both me and my son.

Very helpful, provided verbal and written advice.

The nurse was so lovely and her advice was non judgemental and sensitive.

It's a very helpful service and it does help you work through your emotions. (Age 11-18)

Very friendly, my son felt at ease. It's great to feel we have some support.

The nurse just listened and helped me think. (Age 11-18)

Very helpful and understanding.

The information and support was fantastic.

I felt very comfortable and happy when with the nurse. (Aged 4-11)

Friendly, professional and non judgemental advice and support. (Parent/Carer)

The service is efficient and helpful . (Aged 11-18)

They are friendly and kind to me. (Aged 4-11)

She listened to me and tried to help me. (Aged 11-18)

She will help me understand. (Aged 4-11)

It was really helpful and I learnt a lot. (Aged 11-18)

Very friendly and kind, spoke directly to the child.

The nurse helped me because she was being kind. (Aged 4-11)

Very helpful and reassuring.

She was kind and listened. (Aged 11-18)

Offered support and so good at listening to our situation.

She is supportive and helps us.

They are supportive.

The nurse helped by talking about little things to help. (Aged 4-11)

Very friendly and quick service. Very child orientated. Nurse very understanding of child's needs.

Staff are lovely and keep us well informed as to what is going on at all times.

The advice given was extremely helpful. The lady we saw took her time to listen at the appointment and was very attentive and understanding.

Very helpful, friendly, advise by nurse, listening to the problem. (Aged 11-18)

It helped me understand more about what we go through in life. (Aged 4-11)

Very kind nurses, extremely calm and understanding make you feel comfortable. (Immunisation Team)

Very friendly approach to my child.

They listen to what you have to say and will respond in ways that will help you understand things better.

If my friends had problems I would say to them to ask about this service, as it's a safe space to talk about issues and try to resolve them. (Aged 11-18)

They told me what they were doing and made me feel in good hands.

The visitors explained very clearly the issues, they sounded professional, open and shared with the child their own personal experience so to gap the barrier of meeting a new person for the first time. Very friendly.

They were very friendly and comforting. (Immunisation Team)

The people were all really nice and made you feel comfortable. (Immunisation Team)

Was helpful, and friendly and listened to my concerns. (Aged 11-18)

Very friendly staff, professional and approachable, great experience.

The nurses were really friendly and wouldn't do it until you're comfortable.

Very informative advice, very pleasant staff.

Supportive, understanding and caring.

The nurse was lovely, I could talk to her all day. (Immunistation Team)

The helpers were very calming and the injection was fine, no pain. Katie extremely nice. (Immunisation Team)

Samantha (the school nurse) seems a really friendly approachable person for my son and daughter to talk to if they need help.

They were calming towards me. They made sure I wasn't stressing about it. (Immunisation Team)

I felt that the problem we've got can be sorted as the nurse was listening, asking questions, making conversation - comfortable. (Aged 11 -18)

I attended a session on how to support my teenager emotionally through teenage years - it was really good.

Lovely nurse really helpful talked to me on my own after that was very sensitive and much appreciated.

First group meeting over coffee talking about worries. Felt supported by nurse advice and the group.

Sarah was really helpful and sent me in all the right directions on which path to take next.

Efficient and informative.

Very helpful recommendations.

They are kind, they made me feel reassured and they told me everything I needed to know.

They were friendly and gave you all the information you needed.

Even though I was nervous, the nurse, Vicky, made me feel relaxed. She was very friendly.

This service was informative and I felt extremely comfortable talking and everything.

The nurse helped me with my fear of needles and made me feel calm. (Immunisation Team)

I was listened to, understood, actions are underway. Sarah was amazing, I felt comfortable and was able to talk. (School Nursing)

School nurse was so helpful and reassuring . She was particularly understanding and gave me tips about my child. She was quick with her referral for my child.

The nurse was really friendly and was comforting. (Immunisation Team)

The lady let my friend hold my hand. She was patient and really kind and also there is privacy. (Immunisation Team)

The people are nice and they get it over and done quickly. They also explain what everything is for.

It was very calm and easy, they gave information to help us.

Everyone was friendly and understanding and they made me feel comfortable about the injection.

They give you a lot of information and comfort.

Very reassuring.

The woman was really nice and talked me through everything and made sure I was okay.

It is nice to talk someone and it helps understand what is wrong.

You can find out good useful information.