East Sussex School Health

Philippa, my daughters school nurse practitioner, has been helping me try and overcome and help my daughter's bladder problem for a few weeks now and she is so lovely and helpful and good at her job.

Understanding, helpful to myself and my child.

Nurse listened to my worries and concerns. She made me feel I wasn't alone and she cared.

Fantastic advice. Always given in such a kind, supportive, patient manner.

Everything said made sense and well explained.

All happened quickly - Gemma had a very lovely manner. Gave great coping strategies to support my daughter.

Elaine was very supportive an understanding of my situation.

Webinar attended, felt supported and helped us to progress with sleep plans - fantastic service.

Very quick response all explained very well, all calls answered very quickly.

Ladies who ran the webinar were very welcoming and I was impressed with the webinar.

The course leaders were very chatty and friendly and the content was good.

Gemma was lovely - very patient, honest and understanding very supportive.

All questions answered and dealt with quickly.

Very supportive and understanding and also feel like they really want to help.

Very patient and very knowledgeable and lots of information.

Amazing, offered lots of support being referred to other services very quick/swift and the nurses went above and beyond.

The ladies delivering the webinar were very pleasant. There manner was very welcoming. During the webinar they ensured that I understood the information being delivered.

The staff just listened to me, there was no interruptions, I felt listened to.

When we attended the appointment we went straight in, there was no waiting, which was ideal because my son was very nervous.

The sessions were taken at my son's pace, we never felt rushed and sessions were cut short if they felt my son was not coping with them. We never felt judged because of this.

I was given lots of useful information and relevant websites that have been really helpful. The nurse was always polite and her tone of voice was friendly.

It was a relief to have some to talk to to, encouraging me and I was able to talk about about my son openly.

I did not have to wait very long after the referral and the communication from the service was very good.

Quick response - information on webinar given very helpful - felt I could return for more help if needed.

Healthy habits was brilliant - learnt a lot - loved the way that they learned together and it was fun - staff extremely supportive. Felt listened to and not judged.

The quickness of the appointment - everyone was lovely caring and kind.

Initial phone call very friendly and efficient - easy to access the webinar - whole experience was smooth.

The nurse really listened dealt with my child brilliantly. They gave child good advice and my child felt she was able to talk and enjoyed doing so.

the nurse couldn't have been more helpful, was fantastic and really thorough

Dealt with very quickly and efficiently.

Really helpful - lovely lady was very supportive.

Really helpful - practical and given real strategies - Elaine was brilliant and sleep webinar was very useful.

We loved the Healthy Habits programme.  I was anxious about signing up because I felt like I had really failed my son - I could see he was unhappy about his weight, and it was affecting his ability to play with the other children at school.  He really wanted a change, but I felt overwhelmed at how to make that change and embarrassed that I needed help. The Healthy Habits team were incredibly supportive, non judgemental and clearly just wanted to help us all - there was no pressure.

The school nurse was so helpful and understanding.

The sleep webinar was very informative. We thought we knew everything, we had read books, trawled the internet and got conflicting information but the webinar provided us with information from people who knew what they were talking about. It was really good and clear information. We had follow up contact and had a very individualised plan set out for us. It was really good care.

I really enjoyed the health awareness courses, I felt they were full of useful information and the duration was just right. Sometimes with courses I feel they go off track which can mean losing interest. However these courses were straight to the point, informative and easy to understand.

I feel more confident in my role now after learning through this course, I would definitely recommend to other members of my team.

I did a self referral online for my daughter. Response was fast, efficient and no waiting list which was great. Both (staff names) have a warm, friendly approach. It was extremely relaxed talking about needs etc.

(Staff name) has really encouraged me to eat more and be more positive. (Aged 11-19)

Reassuring to know lots of other people in similar situations. good suggestions and strategies. Friendly staff.

Really helped talking about ideas, not just sleep but worries aswell. Some great ideas looking forward to trying.

Very helpful and some helpful ideas. Also a lot of discussion about on-going support.

This service helps you understand and gives key points and also you know your not alone.

Found it very helpful and informative.

I dont find it easy to talk to people about how I feel and I feel comfortable to talk to you. (Age 4-11)

She was very helpful.They made so much sense and just really helped. (Age 4-11)

(Staff name) is extremely knowledgeable and has put me at ease throughout the next steps of supporting my daughter.

Everyone was extremely friendly. (Aged 11-19)

It's good and it helps me to release how I feel. (Aged 11-19)

We were in a safe environment. (Aged 4-11)

Useful workshop, offering strategies to implement.

It didn't feel awkward and I felt comfortable. (Aged 4-11)

He was friendly and I enjoyed the session. (Aged 4-11)

Very helpful and good advice. Listened to all my concerns.

Any extra information is helpful, as well as knowing you're not alone, and to know there will be support in the future, ladies were lovely, very helpful.

It was peaceful and quiet. (Aged 4-11)

It's very helpful for stress or any problems that you have. (Age 11-19)

(Staff name) gives me very good advice and I love the things she gives me. She helped me really well. She's been really nice and welcoming. (Age 4-11)

Nice friendly staff, ensuring all support has been given/offered.

I have really enjoyed the support that has been available to me, I have found it very helpful.

I feel like my opinion matters and I'm actually being listened to.(Age 11-19)

It has helped me a lot talking to someone and they made me feel comfortable talking about my problems. (Age 11-19)

The staff were ever so friendly. I was listened to and felt very much that they were there to help and did not talk down to me in anyway. (Parent/Carer)

Great outlet to discuss our issues and relate to our personal circumstances.

They were really helpful and very informative. They made sure we understand everything. (Aged 11-19)

So helpful, kind and lots of advice

The support and guidance I have been given has helped not only my child but me too.

She is very approachable and friendly and easy to get along with.

Makes me feel comfortable and at ease.

Very happy with the help I have received.

Helpful and understanding.

Positive response from my child. Useful practical advice.

It is a good way to just get things off your chest that you cant any where else and it helps me to worry less. (Aged 11-19)

Great support and help.

Easily accessibleservice with helpful & friendly staff.

Lots of fantastic advice and help for both me and my son.