Home First

Visits on time. Lovely team of nurses, extremely caring. (Hospital@Home)

She was so helpful, nothing was too much trouble. I looked forward to her coming. (MDT Therapy Team)

It's a brilliant service provided by a dedicated team. It's a credit to the NHS and to each individual nurse. (Hospital@Home)

Sophie was so kind. She helped me a lot. I can get in the bath now. (MDT Therapy Team)

Excellent. Felt well looked after. Felt involved with treatment. (Hospital@Home)

Praveen wa so kind, caring and thoughtful, he couldn't do enough for us. I can't fault him. (MDT Therapy Team)

Having been visited and having continued care. Found service comfortable. (Hospital@Home)

Everything has been fantastic and competent staff. (Hospital@Home)

The service has been exemplary and greatly helped my mental health, as I didn't have to attend the hospital every day and actually managed to stay in my home for a month's break. (Hospital@Home)

Wonderful, so helpful, cannot thank them enough. (MDT Therapy Team)

The team was amazing the whole time they visited my home. (Hospital@Home)

Physio was lovely, she helped dad lots to build confidence again. (Therapy Team)

They were fantastic, it could not been better. (Therapy Team)

Keep doing everything you do, as it's a fantastic service. I cannot thank you enough for all your care and support over the last month. Well done. (Hospital@Home)

The nurses were all friendly and most efficient, answering all my queries very thoroughly and clearly, which always gave me confidence. (Hospital@Home)

All seemed to go smoothly, made everything good for me, very ideal for all my requirement, certainly made getting better easier. (Pathway 3)

Good to have a contact physio to speak to with concerns about mum, someone on the phone to ask questions to to offer support. (Therapy Team)

The lady was very helpful and very informative. Everything was explained well. (Therapy Team)

The team was on time, helpful and professional. Never worried about the treatment. (Hospital@Home)

The staff were friendly and helpful. (Therapy Team)

Thorough, helpful and easy to speak to someone. (Therapy Team)

Really helped me to be able to get outside and feel confident with my stairs. (Therapy Team)

The Physiotherapist was a great help to my husband and me, and very kind. (Therapy Team)

The team have been absolutely fantastic, cannot praise them all enough. I would like to thank all your team for their kindness and support throughout my treatment. (Hospital@Home)

Everything explained to me. Made me feel comfortable before any procedures. (Therapy Team)

Everyone was so kind and helpful. (Therapy Team)

Excellent communication. Helped my father and us to feel supported during the difficult time. (Therapy Team)

Very caring, very friendly. Physiotherapist was excellent. (Therapy Team)

Always had lots of time to listen to my problems . A friendly face during a difficult time . Physio very friendly and kind. (Therapy Team)

The staff were very friendly and caring. Doris was a supper star, she was awesome. (Hospital@Home)

Very supportive staff on phone and during visits. Very good communication. (Hospital@Home)

They have been so supportive and kind. I cannot thank them enough. (Hospital@Home)

They are polite and friendly and very professional in their job. They interacted with me on a very friendly level putting me at ease. (Hospital@Home)

Staff have all been amazing, I am very lucky to have been under their care. (Hospital@Home)

Wonderful personal and professional service. Outstanding. (Hospital@Home)

It saves my son from being in the hospital and the nurses are very good. My son has severe learning disabilities and he is much better in a home environment. (Hopsital@Home)

The service is a superb service and stopped me having to go into hospital at a very difficult time. (Hospital@Home)

The team of Nurses were so kind and respectful. We looked forward to their daily visits. (Hospital@Home)

Service was very good. The staff where kind and attentive. (Hospital@Home)

Always on time, pleasant and courteous very understanding to needs. (Hospital@Home)

The team was very kind and considerate at all times. It was a joy to meet you all. Many thanks. (Hospital@Home)

Very prompt at getting equipment and good follow up. (Therapy Team)

The service was faultless. From the moment of the meeting everybody made contact and visited quickly. Very prompt and professional. (Therapy Team)

The planning for my home care was efficient while in Pembury Hospital and the nurse turned up the next morning. Everything was organised from then onwards with staff from 'Hospital at Home' working together with their doctors to monitor my health and taken necessary action. The nurses were all wonderful.

You people are very good to me. Thank you all.

(Staff name) gave patient walking stick which he likes and uses, 4 wheeled walker was handy. (Staff name) was great, very kind, helpful, clear and gave us lots of information. Shower chair was brilliant. I am very pleased with the attention given and the leaflets. Wonderful service.

It was good as the Physio was able to assess me in my home environment and see for themselves how I function in my own environment. As far as I am concerned it worked well for me.

(Staff names) have looked after me well. They came with shoe protectors as well as aprons and gloves. Felt very protected from Covid 19. Feel very well looked after.

This service has been utterly amazing, all the staff I seen have been extremely professional and caring and always put me first.I would like to say a special thank you to (staff names) who I saw several times during my care.

Very personable and professional.

You have all been amazing looking after my husband.

The team have been very helpful, supportive and efficient, setting good goals to aim for.

The nurses have been fantastic taking care of my mum and are very friendly.

Excellent service. Knowledgable doctors. Terrific nurses. Great treatment. All promblems with my health were treated. Blood test was explained to me. Great service. I'm never going into the hospital.

Quick response, very thorough examination and discussion of the options. Very personable doctor and nurse.

(Staff name) is very friendly. I was explained things very clearly and received answeres to all my questions with added information. Bathroom was checked very carefully. It was good to have a conversation with (staff name). Good eye contact all the time.

Unfortunately due to Corona virus crisis I was unable to receive ongoing physio at the Coxheath clinic, but appreciated the help I received. Very professional, helpful and answered fully all my questions.

I felt that everything was explained really well and with help from (staff name), I was able to do more. This gave me confidence with what I was doing and helped me with what I needed to do.

I want to give my 100% appreciation for the support I received

Staff are very good. Always inform and update. (Pathway 3)

Kind and cheerful explaining and demonstrating equipment.Very helpful, posting literature and articles to read about disability. (Intermediate Care)

They explained everything clearly and made me feel at ease. Lovely doctors and nurses. (Home Treatment service)

Daughter said it was a fantastic services. All nurses and doctors were amazing, giving very good advice. (Rapid Response)

I came to the group very nervous and unsure, I always expected the worse but coming here I felt welcome. I found staff friendly and easy to approach. (Intermediate Care)

They made me feel safe and looked after. The care was excellent. Thank you Hospital at Home.

(Staff name) Occupatianl Therapist has been absolutely marvellous in assisting us with my husband's replacement hospital bed. She arranged everything to make it as stress free as possible for him as he has no mobility at present.

The team were very friendly and helpful - 10 out of 10 in my opinion.

This service is amazing. I felt as I was going backwards in hospital once, past the critical stage, and it has been so much easier to recover at home with peaceful sleep cooking my food etc being with family. The nurses were all excellent. So I felt very safe. I had very good communication with my consultant.

Survey completed with patient's husband. While RR nurses were visiting, the husband was taken unwell. Nurses helped and waited with his wife until he was taken to the hospital and ensured his wife that he was looked after.

(Staff name) was a real help and wealth of information. She was kind, encouraging and knowledgable. She treated me with respect and listened to my opinion. She is a real asset to you. Now I have what I need to keep me safe and well in my own home.

I can't believe the care and attention I have received from(staff names).They continue to teach me every time I see them and they are helping me feel more confident with what I am doing. (Staff name) have really helped me get all the bits and pieces delivered.

Fantastic hard working team. Thank you so much. All your staff are kind and took a time to explain everything. The nurses and doctors are patient and proffessional, but also very kind. The staff who answer the phone are also so helpful and patient. Thank you for all the help and support you gave to our Mum and us as a family. It is a wonderful service. (Home Treatment Service)

Very helpful. Available to talk and listened when I rang. I found physio helpful to progress me from walking with zimmer frame to using one stick. I also want to thank (staff name) personally for her support. (Pathway 3)

Attitiude and approach are very acceptable. (Community Neuro Rehab Team)

I am happy the way tings have gone and very grateful for what can only be described as an excellent service. (Hospital@Home)

(Staff name) - very helpful, very friendly. Supportive in getting all the necessary equipment for my mother who has had a hip fracture. (Intermediate Care)

Extremely kind and caring team. (Home Treatment)

Everything has been dealt with in the questions here - I found everything very helpful and understanding. (CNRT)

Extremely competent, convenient friendly service. (Hospital@Home)

Very impressed with quality of staff.

They have been very kind and considerate to me. Very, very helpful.

I was treated with kindness and all the staff were helpful telling me what they were doing. Thank you for all your help.

My husband has needed your service on several occasions and has always been treated with great care and attention.

Information was excellent as was the service.