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Home Enteral Nutrition Service

Providing assessment and continuing support for patients with enteral feeding in the community.

Contact us

East Kent
0300 123 7058
kentchft.henseast@nhs.net
Monday to Friday, 8.30am to 4.30pm

West Kent
0300 123 1952
kentchft.henswest@nhs.net
Monday to Friday, 8.30am to 4.30pm

Abbott Hospital2Home 24hr care line
08000 183 799

Nutricia nurse 24-hour care line
0845 762 3613

Who we are

The Home Enteral Nutrition (HEN) team comprises dieticians, dietetic assistants and administration support. The service is available for adults and children registered with an east or west Kent GP Practice.

What we do

We provide assessment and continuing support for patients with enteral feeding in the community. Patients are seen at home or in an appropriate community setting.

Enteral feeding involves providing complete liquid nutrition to patients who are unable to meet their nutritional requirements from oral nutrition. This may be because they are unable to physically eat and/or drink due to an obstruction/surgery/treatment, they have an unsafe swallow or because they have high nutritional requirements which cannot be met from an oral diet.

Working with an out-of-area specialist team

We can also work with your specialist out-of-area team, to support you with your dietetic care needs. We can support you with basic tube care, equipment and feed ordering needs, however, any in depth clinical care, including changes to your nutritional requirements and feeding plans will remain with your out-of-area specialist team.

We will contact you once you have been discharged from your acute specialist hospital.

Your specialist team will have arranged with us what you need to meet you nutritional requirements at home, the first seven to 14 days of feed and ancillary equipment.

You will then be contacted twice a year by us to review your equipment and feeding regime. We work closely with the enteral feeding company and will discuss the delivery service you receive.

Please inform us if there are any changes, advised by your specialist team, so we can make adjustments to your feeds and/or equipment.

How will I be supplied so I can feed at home?

Nutricia Homeward is the home nutrition support service of Nutricia, the company which manufactures and delivers the feeds and equipment we use with our patients in east Kent.

Abbott is the Hospital to Home Service company who manufacture and deliver the feeds and equipment we use in west Kent.

Following your first delivery, the feed company will call you every 28 days to arrange the next delivery and make sure you have all the feeds and equipment required for the month.

Nutricia or Abbott nurses work closely with us and can provide training and practical support to help you manage your feeding at home with confidence.

How do you use this service?

You need to be referred by a GP or healthcare professional to use this service.

If you are a GP and would like a version of the referral form suitable for upload to your local patient admin system, please email kcht.centralisedappointmentteam@nhs.net.

Your comments

December 2022
Hythe

Good concern for patient wellbeing.

June 2022
Canterbury

Every member of team was so helpful and understanding about my condition.

June 2022
Aylesford

Vicky was really professional and she was really a great help and went the extra mile to assist me in a very difficult time.

May 2022
Tonbridge

Informative and gives us peace of mind.

April 2022
Canterbury

Reliable, punctual, helpful, supportive and friendly service.

February 2022
Folkestone

Always very helpful with any concern or problem.

March 2022
Canterbury

You are always helpful and prompt in replying to any queries and worries.

December 2021
Larkfield

Efficient service. Always have support when needed and have good response with any problems.

December 2021
Tunbridge Wells

Staff very helpful and professional. Never make you feel they are in a hurry. Have time to discuss everything.

December 2021
Ashford

Lyn is very caring and speaks to me with great understanding.

December 2021
Tonbridge

Jo is a very pleasant person who is friendly, helpful and very knowledgable. She is very patient , open to discussion and kind.

December 2021
Folkestone

I was given all the info I needed from start to finish. I was treated with respect and empathy from everyone I spoke to. The help I needed was just a phone call away.

December 2021
Deal

Whenever I need help I get it. If I leave a message someone always gets back to me.

November 2021
Canterbury

Bethany was very professional and thorough.

December 2021
Dover

Your professionalism and kindness is very much appreciated.

November 2022
Maidstone

Knowledge and understanding from the clinician.

October 2022
Herne Bay

Very informative and caring. Every question was answered and every problem solved.

October 2022
Sevenoaks

Excellent experience, calls answered promptly and dietitian was very knowledgeable.

September 2022
Folkestone

Dietitians have explained to me in a way that I understand. Very polite and helpful.

September 2022
Ashford

They provide us with information that is helpful to us. Friendly clinicians who are willing to listen and answer our questions appropriately. Staff are always professional.

September 2022
Margate

Very helpful staff member. Easy access. Pleasant surroundings.

August 2021
Folkestone

Maria absolutely delightful during her visit. Provided excellent service, approachable and professional. (Home Enteral Nutrition)

February 2021
Deal

Excellent service - wonderful, couldn't be better. (Home Enteral Nutrition)

March 2021
Ashford

Always been informed of what's happened. Good hassle free deliveries. Helped with a tube blockage same day. (Home Enteral Nutrition)

July 2021
Herne Bay

Very happy and content with nurses that come and look forward always to their next visit. (Home Enteral Nutrition)

March 2020
Maidstone

Really supportive with complex needs.

March 2020
Tonbridge

Superb team - really understood my needs

March 2020
Whitstable

Great team. Always offers me reassurance, help and support.

January 2020
Margate

Very friendly team, easy to talk too and always on time.

January 2020
Dover

Very efficient and friendly. Always get a call back very promtly.

December 2019
Whitstable

Always friendly and helpful.

December 2019
Whitstable

Lovely team.

June 2019
Tenterden

The team are friendly, professional, knowledgeable and easy to discuss issues.

February 2019
Tonbridge

Very prompt service. Practical advice. Written information excellent.

February 2019
Aylesford

It was an informative appointment and an enjoyable experience.

November 2019
Home Enteral Nutrition Service - Sevenoaks

Always so helpful - supportive and caring - any issues are dealt with very professionally and speedily.

November 2019
Home Enteral Nutrition Service - Maidstone

Very friendly, informal, educational, reassuring.

November 2019
Home Enteral Nutrition Service - Staplehurst

We always get excellent advice and help.

November 2019
Home Enteral Nutrition Service - Tonbridge

I have received exceptional kindness and support in home tube feeding team.

May 2018
West Malling

Very pleasant and informative.

May 2018
Whitstable

The friendly and pleasant nature of staff.

April 2018
Maidstone

The staff in the HEN service listen and act when needed.

March 2018
Canterbury

Great service, very friendly.

February 2018
Ashford

The HEN Service has always provided excellent care for my son. Easy to communicate and concerns always listened to.

February 2018
Canterbury

Lovely team, Lovely service from everyone. No complaints at all.

January 2018
Herne Bay

I would like to thank everyone involved in my care for your continued support through what has been a difficult time for me.

February 2018
Bearsted

The staff are caring and pro active to my needs.

January 2018
Whitstable

HEN team work well with us as carers so we on same page. I feel listened to, well supported and encouraged.

January 2018
Folkestone

Extremely helpful, answered all questions and made us feel assured and aware of next steps.

December 2016
Whitstable

Couldn't ask for a more supportive service. All phone calls and visits were helpful, clear and made my daughter and I feel supported well.

December 2016
Tonbridge

Service is good, never had any problems. Always get what's promised.