Home Enteral Nutrition Service

Providing assessment and continuing support for patients with enteral feeding in the community.

Coronavirus (COVID-19): Information about our service

Some parts of this service are operating in a different way. Clinics and non-essential home visit appointments will be carried out by phone or video call. Essential home visits will continue. We will be directly contacting patients or you can contact us, using the details below.

Keep up-to-date with the latest information, read our page on Coronavirus.

Contact us

East Kent
0300 123 7058
kentchft.henseast@nhs.net
Monday to Friday, 8.30am to 4.30pm

West Kent
0300 123 1952
kentchft.henswest@nhs.net
Monday to Friday, 8.30am to 4.30pm

Abbott Hospital2Home 24hr care line
08000 183 799

Nutricia nurse 24-hour care line
0845 762 3613

Who we are

The Home Enteral Nutrition (HEN) team comprises dieticians, dietetic assistants and administration support. The service is available for adults and children registered with an east or west Kent GP Practice.

What we do

We provide assessment and continuing support for patients with enteral feeding in the community. Patients are seen at home or in an appropriate community setting.

Enteral feeding involves providing complete liquid nutrition to patients who are unable to meet their nutritional requirements from oral nutrition. This may be because they are unable to physically eat and/or drink due to an obstruction/surgery/treatment, they have an unsafe swallow or because they have high nutritional requirements which cannot be met from an oral diet.

How do you use this service?

You need to be referred by a GP or healthcare professional to use this service.

If you are a GP and would like a version of the referral form suitable for upload to your local patient admin system, please email kcht.centralisedappointmentteam@nhs.net.

Your comments

March 2020
Maidstone

Really supportive with complex needs.

March 2020
Tonbridge

Superb team - really understood my needs

March 2020
Whitstable

Great team. Always offers me reassurance, help and support.

January 2020
Margate

Very friendly team, easy to talk too and always on time.

January 2020
Dover

Very efficient and friendly. Always get a call back very promtly.

December 2019
Whitstable

Always friendly and helpful.

December 2019
Whitstable

Lovely team.

June 2019
Tenterden

The team are friendly, professional, knowledgeable and easy to discuss issues.

February 2019
Tonbridge

Very prompt service. Practical advice. Written information excellent.

February 2019
Aylesford

It was an informative appointment and an enjoyable experience.

November 2019
Home Enteral Nutrition Service - Sevenoaks

Always so helpful - supportive and caring - any issues are dealt with very professionally and speedily.

November 2019
Home Enteral Nutrition Service - Maidstone

Very friendly, informal, educational, reassuring.

November 2019
Home Enteral Nutrition Service - Staplehurst

We always get excellent advice and help.

November 2019
Home Enteral Nutrition Service - Tonbridge

I have received exceptional kindness and support in home tube feeding team.

May 2018
West Malling

Very pleasant and informative.

May 2018
Whitstable

The friendly and pleasant nature of staff.

April 2018
Maidstone

The staff in the HEN service listen and act when needed.

March 2018
Canterbury

Great service, very friendly.

February 2018
Ashford

The HEN Service has always provided excellent care for my son. Easy to communicate and concerns always listened to.

February 2018
Canterbury

Lovely team, Lovely service from everyone. No complaints at all.

January 2018
Herne Bay

I would like to thank everyone involved in my care for your continued support through what has been a difficult time for me.

February 2018
Bearsted

The staff are caring and pro active to my needs.

January 2018
Whitstable

HEN team work well with us as carers so we on same page. I feel listened to, well supported and encouraged.

January 2018
Folkestone

Extremely helpful, answered all questions and made us feel assured and aware of next steps.

December 2016
Whitstable

Couldn't ask for a more supportive service. All phone calls and visits were helpful, clear and made my daughter and I feel supported well.

December 2016
Tonbridge

Service is good, never had any problems. Always get what's promised.

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