Community nursing

Everything - Jane was very caring and thorough, made some good suggestions about how I can cope with my anxiety. (Complex Care)

Lucia has been helpful and understanding with helping my incontinence and I want to give her all my thanks.

Reassuring and went above and beyond for my needs.

The team have always been helpful and explain what they are doing and why.

The nurse is a lifeline and makes me feel in control. (Complex Care)

The nurses are very friendly and they make you feel very comfortable.

Came out so quickly. Excellent service. Helpful advice given.

Everyone is very kind. Smiling faces.

Excellent care. Treated well and staff very thorough.

All staff very supportive; physically and emotionally. Would not have managed without them.

Louise was very helpful and I am very grateful for her time and support. (Complex Care)

We cannot fault at all. All the nurses are so caring, they're efficient and follow up what they say. They're kind and caring and a great support.

The nurses team are so supportive and caring, they always go out of their way.

The standard of care provided makes me feel worthy. They have time to provide good care and makes me happy.

The nurse is always there to help me as I have complex conditions and need a lot of support. I can phone her when I need to. (Complex Care)

They come here and look after me. They are all very nice and friendly.

You have done everything to keep my mother from going into the hospital for admission. I cannot thank you enough. (Complex Care)

Quick and efficient service. Keeping me well informed. (Wound Centre)

Everything is positive, everything you do is closer to recovery.

Very good service. Nurse very helpful, kind and considerate. With a visit of the district nurse it means I do not have to go out. My legs are very bad and I find it difficult to walk. It's a relief that I can get care at home.

Very efficient care from all of the nursing team.

Very happy with my visit from Jess and Maxine today. I feel comfortable in their presence. I was able to discuss how I was feeling.

The kindness shown by Malcom and his various nurses is amazing. Malcom’s knowledge is excellent and reassuring too. (Wound Centre)

Gave me lots of information and advice. I now know who to contact if I need to. (Health and Social Care Coordinator)

All super lovely people, really appreciate what they are doing.

Louise is very efficient and offers excellent care. (Complex Care)

I was going through a real tough patch and having the support from Stephanie was a real comfort, she was very kind. (ICM Team)

The staff are so friendly and happy and know what’s going on with my needs and care.

It was lovely to see a smiling nurse at the door this morning. Professional, kind and informative. My husband is very poorly and she made me feel at ease.

The community nurses, particularly Georgia and Chloe have been so kind and caring. They've been so supportive, I couldn't do it without them.

Knowledge and service is first class. (Wound Centre)

Provided me with all the information I need to stay safe in my home. (Health and Social Care Coordinator)

Louise was extremely thorough with all the home assessments, equipment is in place and being used. (ICM Team)

The staff are happy and very approachable. (Wound Centre)

Jane was very thorough and gave us advice. Very caring. (Complex Care)

The nursing team visit me twice a week and help my wound to heal. Always kind and chatty.

The nurse was helpful and informative. Nothing was too much trouble. (Complex Care)

I cannot get out of my home so this service is essential for me. Very kind, patient and understanding. Communication was good.

Visit when then say they will and good advice given. Respond quickly when I phoned.

Gillian has been an excellent help to me. Very pleasant and friendly, very attentive and gives good advice. (Complex Care Nurses)

All the staff are lovely and talk to me about my ongoing care.

The nurses are all very thorough and kind. They are very knowledgeable and are doing everything they can to care for my leg ulcer.

Nurses are so kind and lovely every time they visit nothing is too much for them to do.

Sonya is very professional and helpful. She's caring and listens. (Complex Care Nurses)

Professional care. (Wound Centre)

The health professionals always treated me with dignity and respect and they always made sure that I knew and understood what was happening and why it was happening and took time to address any concerns that I may have had.

Debbie is always happy, caring and smiling. Pleasure to have. Other staff are helpful.

Jane took time to explain things I didn't understand. Jane was very knowledgeable and very caring. (Complex Care Nurses)

Friendly and helpful staff, attentive staff. (Wound Centre)

Very thorough. Listened well and explained everything. (Complex Care Nurses)

Brilliant, friendly staff who are supportive and caring. Treat with compassion. Good team.

Friendly, welcoming, makes you feel relaxed. (Wound Centre)

Everything is good about it, makes me feel a lot better that I know a nurse is coming and Kerry is a lovely nurse, she cheers me up.

Margaret is always so helpful - very reassuring to know that I can contact her if I need advice. (Health & Social Care Coordinators)

The nurse was friendly and I felt reassured and felt relaxed.

Extra careful with what I was doing with my fragile skin. Overwhelmed with the care I recieved with the two nurses. Very helpful.

My CCN nurse is a lifeline. I've just been in hospital and it's reassuring she checked on me after discharge. (Complex Care Nurses)

Excellent service, know what they are doing, pay attention to detail and get the job done. (Wound Centre)

Nichola was very informative and I feel I was supported and listened too. (Health & Social Care Coordinators)

Nurses are always lovely and put my best interests first.

Nurses are all lovely. I appreciate all that they do for me.

On time, efficient, friendly and helpful.

The nurse that attended was very empathetic and caring, she spoke to me with a soft caring voice, reassuring me all the time.

Nurse always give good information. They look after me well.

Great care and compassion by the staff.

Excellent! I feel very lucky having you helping me because your visits are first class.

I've never had any problems, if something is wrong you are always there. (Complex Care)

Prompt, very good, looked after my leg well.

All staff very caring, my mother in law received excellent care in her final days.

Everything, you can talk to them, they are polite, they tidy up after themselves, couldn’t fault them. It’s nice having the company for the short time they are here.

The CCNs are attentive, I can get hold of them when I need them. They support mother and I well and we are greatfull for the support. (Complex Care)

Very attentive, kind and explanatory.

the nurses are always friendly and they look after me well.

Hannah has been seeing me weekly for a drain, very kind and friendly, does a great job.

Very helpful and informative and very friendly. (Complex Care)

Nurses are always happy, makes me feel comfortable around them.

Faversham nurses were amazing and never complained at travelling the country lanes in the rain or dark to see me. I can't thank them enough for their kindness and shall miss their visits.

(Staff name) is fantastic. She couldn't be kinder or more supportive. (Staff name) treats us with great respect and I feel she has saved our sanity. Thank you. I am so glad your service exists. The service is a godsend.

I am happy with my treatment. The wound is getting better. It's slow, but I am reassured that it is doing well which is reassuring.

End of life continence assessment completed and approved within 90 minutes. Very quick service.

I was very please with the way things were handled regarding my father. He needed a mattress changed but was bed bound. The issue was delt efficiently. Fantstic service provided by (staff name) and her team. Fantastic communication between the distric nurses and the ART team. My father is alot more comfortable now on his new mattress.

The nurses come to me every morning, do my insulin, listen to me and answer any concerns. They are all so lovely, kind and do a great job, without them I don't know what I would do. Very helpful and friendly. They always have a smile on thier faces and they listen to me sing.

(Staff name) treats the patient with respect and communicates with the patients in a way they enjoy. Excellent - the service is very much tailored to the individual patient not one fits all. (Staff name) is excellent.

Very pro-active approach and all support was received in place for my mother.You were coordinating well and you got things done very quickly. The communication was excellent.

Really helpful and polite ladies. I was in a better mood after their visit. They talk to my carers about what's best for me.

Thank you all from the bottom of my heart. Truly excellent advise given by (staff name). The whole team are amazing. Huge round of applause from everyone. Excellent service. It is amazing how you are doing much better. (Staff name) is an angel sent from heaven. We really thought we were going to loose our Dad this weekend. Thanks to the help and advice (Staff name) has given. It has given my Dad stamina to go on. He is back to being the Ninja dancing Grandad. Thank you from the bottom of my heart.

If it was not for this service I would not be here today. I feel well looked after in the care of (staff name) and my doctor. (Staff name) is caring, kind and an able nurse. I trust her with my life.

I received a big help. (Staff name) has answered the queries that I had.

100% wonderful service. I have been using the service for 3 years. (Staff name) is kind and puts my mind at ease when answering my questions.

Always very pleasent and efficient. The staff are always happy to chat and help if anything else is needed. All nurses are very good.

We were very grateful for the phone call ensuring that we had support. It made us feel less alone and isolated.

With the help and advise given was left much more comfortable physically. Having help from the team caused me no anxiety from the mental aspect. Always treated with courtesy efficiently. A feeling of confidence in the knowledge that everyone did their very best to ensure that I was comfortable and safe.

It has definitely given me a lift as I did not realise there was such help available and I now know I'm not struggling on my own.

I can't believe that you are trying to get me better with all this covid business going on.

Very friendly nurses. I was checked that I was coping okay. They made me feel that someone was looking out for me while I am in isolation.

I feel so lucky that a nurse comes to see me even at the weekend. I know that the nurses are helping me to get better, that is making me feel better.

Very pleased with the service and that we were visited quickly.

Regular checks make me feel at ease. They are there to help and provide me with whatever advice I need. I know that I can call the service and in return I recieve either the answer there and then or a call back usually on the same day. This serivce really does take care of you. (Staff name) gave me lots of imformation and it made me feel very much better and reduced my stress and anxiety.

Friendly staff. Always have a smile. Happy to answer any questions and when they don't know the answer then they will happilly go away and call back with the answers.

The nurse is helping me build my confidence to give my wife her insulin safely, they are all very patient and answer any questions I have.

They are always helpful and friendly always available for advice.

Excellent service, very caring staff. Looked after my father very well.

Great service. Time and space given for consideration. Unrushed, good length of appointment time. Helpful and considerate.

Thank you for everything you did for my dad and us. Your care is second to none.

Nurse was very pleasant, she was nice to talk to, explained things well and I felt she was very thorough. I felt very well looked after, I feel I have been checked over and recommend my husband have the same checks.

The nurse (staff name) was able to answer all my questions and gave a clear explanation of the condition to myself and daughter, very kind to take into account my extreme anxiety and daily pain from neuralgia, an extremely thoughtful nurse.

(Staff name) was very kind and friendly and also very efficient. She has organised many services to come in, advise and assist my elderly uncle.

Both, my husband before he passed away and myself, had had the input from the community team, as usual very professional and polite. On the days I felt down I had a good chat and a laugh. The team lifted my spirits.

Very happy with service. Nurses are wonderful. Hospitals are slow with communication . Nurse has informed me how to contact right department. Very supportive nurses. Lovely!

Very friendly, seems keen to help. Organised my tablets. Referred me to physio. Lots of helpful tips and advice.

I feel reassured now after I have spoken to the nurse.

The nurses and doctors all work well together and all know what's going on. My husband is house bound and he needs the nurses, so without them we couldn't cope.

I have been coming to the weekend clinic for a few weeks and every week I could see an inprovement in my wound. All care from nurses has been good throughout.

Thank you. I was very nervous about coming here, but I feel much better now I have spoken to you.

Lots of people we know disregard the NHS but we have had the very opposite treatment and opinion on this. We cannot thank (Staff names) enough for what they have done for us. So helpful. Improved (patient's name) condition and referred onto other support which has been fantastic!.

For the first time the nurse really listened to me and explained things to me that no one else had. She was very knowledgeable, very very good (staff name) nurse.

I have been completely blown away by all the professional care and kindness I have received from all the nurses who have treated me. (Palliative Care)

I think it is fantastic these people exist to keep an eye on you at home and can answer questions you may have. I think its a really good idea. The nurse can speak to the GP on my behalf. I feel confident and I know I can ring up.

Very good staff, always polite and helpful. I am bed bound, but staff will support me checking my pressure areas. They are good and I have all the equipment I need.

Fabulous Team in Dover, caring and compassionate.

I recieved positive advice and staff were reliable. Staff were caring, patient, professional and kind.

Caring and compassionate nurses that give excellent care. All services work well together with my well being.

The nurse that visited me today was very professional, she gave me good advise on catheter care.

I don't feel so lonely and forgotten because the nurses are reliable. The nurses are kind and look after me well.

Polite nurses, always happy to help and advise when needed.

Kind and reliable people,

Can't fault the Team, caring and compassionate.

I must say, my treatment from the nurses has been lovely.

Very helpful for my sister new to area. Lots of information on social activities. Improved my sister's mood as now looking forward to going to a couple of things dementia cafe and lunch club.

The team reassured us and guided us through end of life decisions with empathy and professionalism. We appreciated the condolence card which was in character with the team's thoughtful approach.

The nurses have all been absolutely wonderful, kind, caring and thoughtful. Giving the time that was required, whenever it was required. Really lovely nurses.

A very good and reliable service

The nurses are attentive. (Respiratory Nursing)

Professional and caring approach.

Our nurses have gone be on and above,when have called for palliative care they always arrived within 30 minutes.

Talking to the HSCC, opened my eyes I am struggling with caring for my father. She helped me see I was in crises and needed support which she got the ball rolling. (Health and Social Care Coordinator)

Very happy with the nursing care my father recieved and felt they went beyond call of duty.

Called up for assistance as leg was bleeding through dressing, someone turned up within half an hour of my call. Very polited and professional, felt very at ease.

First class service has always been provided. (Respiratory Nursing)

The nurses I have visit me are extremely polite, pleasant, friendly and help me to continue to stay at home by administering my insulin twice a day.

Nurses always cheerful, today very reassuring nurse.

The care I have received over the weekends has been good and my wound has healed nicely.

The district nurses were so helpful and prevented me going back into hospital as visiting every day at the moment to drain my ascites. All are so caring and lovely they have really put me at ease.

It provides me with the dedicated support that I fell that I needed. So yes I would highly recommend this service.

Very polite nurses, do things right, efficient.

My Parkinson's nurse is never put out by my constant demand for attention (Parkinson nurse specialist).

We were offered helpful advice and the prospect of some very welcome ongoing assistance to help cope with my husband's condition.

They were all cheerful and caring, when one is housebound, you know the nurses that come will do the best for the patient.

Gave good advice and practical solutions I feel that with this on board I will cope much more. Nice friendly people too.

The nurses showed great patience and understanding and offered invaluable advice and support.

Staff are always smiling and helping nature, which makes me feel good.

It is such a valuable service to have and the treatment is far better than you would ever get in a hospital. The quality is amazing.

Always kind and helpful, with good advice. Well informed. Takes time to listen. Makes me feel at ease.

Marvellous services, highly recommend every member of staff and NHS.

A superb service, professional inpatient care, on-going assessment of wounds and range of treatments used.

All the nurses were extremely kind and knowledgeable of my husband illness and prognosis. Continue with your caring approach.

The staff are always friendly; giving me good sound advice on how to treat my husband with his on going problems.

The nurse was very calm and made me feel at ease.

I would recommend this service as they come in every day to help me with my blood sugar and insulin. Find them all so very kind and helpful, thank you.

I would like to add that although (staff name) is here to support and help my husband she also gives me support and advice. We don't know what we would do without her.

Nurses always turn up when they say are, on every visit they tell me if my wound is healing or deteriorating, they are all polite.

I am very grateful for all that you do and thank you. You do a wonderful job. (Complex Care Nurses)

Come rain, snow or sun shine they visit and are always cheerful and positive about my ankle. Highly recommended the Dover nurses.

Keep doing what you are doing, a lovely team of nurses.

The support is extremely helpful and comforting and the nurse is very professional.

The HSCC made eye contact and spoke clearly. She even made me a cup of tea and toast because I couldn't. The crisis team she got in couldn't support me today so she made me lunch and got me a ready meal out. She helped me find support for my needs. Going the extra mile. (Health and Social Care Coordinator)

The quality and attitude of each and every district nurse attending me all fully dedicated and committed to their role. An inspiration to the work at the NHS.

I have had nothing but kindness, understanding and truly professional care. Thank you.

Outstanding care, very thankful for all you do and would highly recommend this service. 

They look after me and always have smiles on their faces.

Fantastic team of nurses who have answered all my questions and giving me support as needed.

I am a practice nurse patient and had received care from the district nurses at cranbrook over the Christmas period / Bank Holidays. I have been stunned at the level of care I have received at the weekends and bank holidays. Kindness and gentleness have gone a long way in helping my leg to improve. 

Most of the health professionals that visit me know my circumstances and treat me very well. I feel I have formed good relationships with them. They are very supportive, offer advice on a wide variety of subjects. They are friendly and show they do care about my wellbeing. I'm very greatful.

We are very pleased with the service we are given and everyone is very likeable. Thank God for the NHS.

Nurses chat to us and take an interest in our lives, we are treated very kindly. 

The girls lighten up the day and make me laugh which cheers me up, they're so lovely. 

The nurses are polite and caring always willing to help.

All the nurses I have met are kind and always ask how I am.

All the nurses that visit me all work to a very high standard. I hadn't seen one nurse that does not know what to do and how to do it. 

High standard of care with a smile and cheerful attitude. 

Prompt service - friendly service and caring. 

The nurses I met where very caring. They made me feel confident about myself again after feeling so low about my leg sore. 

Feel happy and safe with my nurses.

The staff are so caring and hold my hand when visiting. They are lovely.

The staff who have visited me at home are first class and a credit to your company.

I feel you provide a wonderful service. I don't think we would have coped without them.

100% I would recommend her she is fantastic. (Complex Care nurses)

It has been lovely to have the support and know that someone is coming in to check on everything. The staff on the phone have also been very patient and understanding when I've phoned in.

Very helpful team turned my life around very grateful of the teams help. (Respiratory team)

Fantastic team, always polite great care .

Very helpful and professional. Has kept me out of hospital many times. (Complex Care nurses)

All the nurses have treated my Mother and the family with dignity and respect. Kept us fully informed and gave us the time we needed to ask questions or discuss anything.

Good service, friendly care, compassion and friendly staff.

They are patience with me and helpful, dont know what i do with out them.

Cant prise these girls enough, hard woking and always with a smile.

I have felt so re assured with the nursing input my mum is recieving at this difficult time - absolutely wonderful care.

I felt completely safe and in very capable hands. I went through a very scary time and was completely reassured and supported by a wonderful team of professionals. (Respiratory team)

Its so helful when you can communicate with nurses and they have been very reassuring to me

The nurses are very pleasant they all ways ask how I am and they always have time when I feeling down.

Nurses always come in smiling and cheerful.

The nurses provide reassurance for me. They make me feel safe in my home and always have an answer for my questions.

Easy to talk to in a stressful situation. Very kind and helpful. Reassuring for my husband. (Health and Social Care Coordinators)

I had a very positive response to my initial phone call inquiry which was reassuring. The community nurse arrived that day which was very much appreciated. I received excellent care and good advice.

Incredibly efficient, caring and helpful. A wonderful team.

I always feel that my respiratory nurse is very caring and listens she always checks everything. (Respiratory team)

So supportive with my palliative care and visiting each day to give clexane. Always friendly, empathetic and they listen.

Tey are all so helpful very pleasant and polite. Before they leave they always ask if they can do anything for me. They also always leave the room very tidy. I love them all. Thank you.

Very kind and caring. Took the time to listen to my needs and my worries. Have been very supportive through this difficult time.

I think thegirls do marvellous and very dedicated.

Staff have been providing very good support for my husband who is at end of life and have been very supportive and informative for me.

I have felt so vulnerable and now I feel very valued and supported. Everyone has been so amazing I can focus on being the best I can be. Thank you. (East Kent Respiratory)

The nurses have been very kind to me since starting my treatment of insulin I dont know what I would do with out them.

All the care that I have received has been first class. I am lucky the nurses came to see me, I am unable to get out.

They treat my husband with patient and kindness.

Nurses are very efficient in their tasks. (Wound Clinic)

Efficient service. Caring nurse. Knowledge of treating condition. A pleasure to talk to.

Lovely team, good communication and work well together. (Wound Clinic)

Keep up the good work you are all fantastic and nothing is too much trouble

All the nurses that visit me are very kind and professional .

It has helped me immensely I found it very helpful and the respiratory nurses were very kind and helpful and patient. (East Kent Respiratory)

Very helpful, caring and supportive care. A lovely friendly group of nurses with a smile everyday