Community nursing

Delivering high quality care at home and in the community to support patients to live well.

Coronavirus (COVID-19): Information about our service

The service is running at normal at present however at times of high demand there will be prioritisation of visits.

Keep up-to-date with the latest information, read our page on Coronavirus.

Contact us

Local referral unit

You can get in touch directly by contacting our Local Referral Unit. The local referral unit takes both urgent and non-urgent referrals for our community services in the east and west Kent localities.

East Kent

Ashford: 0300 123 0915
Canterbury: 0300 123 4415
Deal and Dover: 0300 123 1943
Shepway: 0300 123 1943
Thanet: 0300 7900 386

West Kent
0300 123 1950

8am to 10pm, seven days per week

After these hours please dial 111.

Equipment – if you have been prescribed specialist equipment and you need a repair or return please contact NRS on the telephone number below together with the operating hours.

01622 235300
For deliveries and returns: 8am to 6pm
For repairs and servicing: 8.30am to 5.30pm

Safeguarding - if you are worried or concerned, what can I do if someone is at risk?

Who we are

We are a skilled team of healthcare professionals who include clinical leads, caseload managers, community nurses, specialist practitioner district nurses, nurse associates, complex care nurses, health care assistants, phlebotomists (who take blood), health & social care coordinators and administrators

Community Nursing

What we do

The Community Nursing Teams provide nursing support for patients aged 18 and over in their home, delivering personalised care to those with complex and long term conditions so that patients can stay safe and well at home or in their chosen environment. The service may provide wound management, change wound dressings, palliative and end of life care and symptom control and catheter care. They also take blood and administer injectable medication.

Our community nurses provide palliative and end of life care

We provide highly trained and skilled staff to provide you with nursing care and support in partnership with your GP to help you, your family and carers during the last phase of your life to live as well as possible. Our aim is to make sure that you have access to the care that you want and need in all care settings.

Talking about dying will not bring it any closer but may help you to make the most of the time you have left. It is important to be confident and talk to your family and/or friends about dying.

How do you use this service?

You will normally be referred to our service by a GP or healthcare professional.

Your comments

May 2020
East Kent Respiratory Team - Shepway

(Staff name) is fantastic. She couldn't be kinder or more supportive. (Staff name) treats us with great respect and I feel she has saved our sanity. Thank you. I am so glad your service exists. The service is a godsend.

May 2020
Ashford Rural

I am happy with my treatment. The wound is getting better. It's slow, but I am reassured that it is doing well which is reassuring.

May 2020
Margate Primary Care Home

End of life continence assessment completed and approved within 90 minutes. Very quick service.

May 2020
Broadstairs Primary Care Home

I was very please with the way things were handled regarding my father. He needed a mattress changed but was bed bound. The issue was delt efficiently. Fantstic service provided by (staff name) and her team. Fantastic communication between the distric nurses and the ART team. My father is alot more comfortable now on his new mattress.

May 2020
Broadstairs Primary Care Home

The nurses come to me every morning, do my insulin, listen to me and answer any concerns. They are all so lovely, kind and do a great job, without them I don't know what I would do. Very helpful and friendly. They always have a smile on thier faces and they listen to me sing.

May 2020
East Kent Respiratory Team - Dover

(Staff name) treats the patient with respect and communicates with the patients in a way they enjoy. Excellent - the service is very much tailored to the individual patient not one fits all. (Staff name) is excellent.

May 2020
Health and Social Care Coordinators - Tonbridge

Very pro-active approach and all support was received in place for my mother.You were coordinating well and you got things done very quickly. The communication was excellent.

May 2020
Community Nursing - Dover

Really helpful and polite ladies. I was in a better mood after their visit. They talk to my carers about what's best for me.

May 2020
East Kent Respiratory Team - Dover

Thank you all from the bottom of my heart. Truly excellent advise given by (staff name). The whole team are amazing. Huge round of applause from everyone. Excellent service. It is amazing how you are doing much better. (Staff name) is an angel sent from heaven. We really thought we were going to loose our Dad this weekend. Thanks to the help and advice (Staff name) has given. It has given my Dad stamina to go on. He is back to being the Ninja dancing Grandad. Thank you from the bottom of my heart.

April 2020
Herne Bay

If it was not for this service I would not be here today. I feel well looked after in the care of (staff name) and my doctor. (Staff name) is caring, kind and an able nurse. I trust her with my life.

April 2020
East Kent Respiratory Team - Dover

I received a big help. (Staff name) has answered the queries that I had.

April 2020
East Kent Respiratory Team - Canterbury

100% wonderful service. I have been using the service for 3 years. (Staff name) is kind and puts my mind at ease when answering my questions.

April 2020
 Hythe and New Romney

Always very pleasent and efficient. The staff are always happy to chat and help if anything else is needed. All nurses are very good.

April 2020
Health and Social Care Coordinators - Tunbridge Wells

We were very grateful for the phone call ensuring that we had support. It made us feel less alone and isolated.

April 2020
Maidstone Wide Team

With the help and advise given was left much more comfortable physically. Having help from the team caused me no anxiety from the mental aspect. Always treated with courtesy efficiently. A feeling of confidence in the knowledge that everyone did their very best to ensure that I was comfortable and safe.

April 2020
East Kent Respiratory Team - Thanet

It has definitely given me a lift as I did not realise there was such help available and I now know I'm not struggling on my own.

April 2020
Complex Care Nurses - Sevenoaks

I can't believe that you are trying to get me better with all this covid business going on.

April 2020
Health and Social Care Coordinators - Tunbridge Wells

Very friendly nurses. I was checked that I was coping okay. They made me feel that someone was looking out for me while I am in isolation.

March 2020
Dover

I feel so lucky that a nurse comes to see me even at the weekend. I know that the nurses are helping me to get better, that is making me feel better.

March 2020
Ramsgate Primary Care Home

Very pleased with the service and that we were visited quickly.

March 2020
East Kent Respiratory Team - Ashford

Regular checks make me feel at ease. They are there to help and provide me with whatever advice I need. I know that I can call the service and in return I recieve either the answer there and then or a call back usually on the same day. This serivce really does take care of you. (Staff name) gave me lots of imformation and it made me feel very much better and reduced my stress and anxiety.

March 2020
Community Nursing - Herne Bay

Friendly staff. Always have a smile. Happy to answer any questions and when they don't know the answer then they will happilly go away and call back with the answers.

March 2020
Community Nursing - Margate Primary Care Home

The nurse is helping me build my confidence to give my wife her insulin safely, they are all very patient and answer any questions I have.

March 2020
Community Nursing - Ashford Urban

They are always helpful and friendly always available for advice.

February 2020
Tonbridge

Excellent service, very caring staff. Looked after my father very well.

February 2020
East Kent Respiratory Team - Dover

Great service. Time and space given for consideration. Unrushed, good length of appointment time. Helpful and considerate.

February 2020
Dover

Thank you for everything you did for my dad and us. Your care is second to none.

February 2020
Complex Care Nurses - Tunbridge Wells

Nurse was very pleasant, she was nice to talk to, explained things well and I felt she was very thorough. I felt very well looked after, I feel I have been checked over and recommend my husband have the same checks.

February 2020
East Kent Respiratory Team - Thanet

The nurse (staff name) was able to answer all my questions and gave a clear explanation of the condition to myself and daughter, very kind to take into account my extreme anxiety and daily pain from neuralgia, an extremely thoughtful nurse.

February 2020
Complex Care Nurses - Sevenoaks

(Staff name) was very kind and friendly and also very efficient. She has organised many services to come in, advise and assist my elderly uncle.

February 2020
Broadstairs Primary Care Home

Both, my husband before he passed away and myself, had had the input from the community team, as usual very professional and polite. On the days I felt down I had a good chat and a laugh. The team lifted my spirits.

February 2020
Thanet

Very happy with service. Nurses are wonderful. Hospitals are slow with communication . Nurse has informed me how to contact right department. Very supportive nurses. Lovely!

February 2020
Tunbridge Wells

Very friendly, seems keen to help. Organised my tablets. Referred me to physio. Lots of helpful tips and advice.

January 2020
Malling

I feel reassured now after I have spoken to the nurse.

January 2020
Deal

The nurses and doctors all work well together and all know what's going on. My husband is house bound and he needs the nurses, so without them we couldn't cope.

January 2020
Maidstone Weald

I have been coming to the weekend clinic for a few weeks and every week I could see an inprovement in my wound. All care from nurses has been good throughout.

January 2020
West Kent

Thank you. I was very nervous about coming here, but I feel much better now I have spoken to you.

January 2020
East Kent Respiratory Team - Shepway

Lots of people we know disregard the NHS but we have had the very opposite treatment and opinion on this. We cannot thank (Staff names) enough for what they have done for us. So helpful. Improved (patient's name) condition and referred onto other support which has been fantastic!.

January 2020
Maidstone

For the first time the nurse really listened to me and explained things to me that no one else had. She was very knowledgeable, very very good (staff name) nurse.

January 2020
Sevenoaks

I have been completely blown away by all the professional care and kindness I have received from all the nurses who have treated me. (Palliative Care)

January 2020
Tunbridge Wells

I think it is fantastic these people exist to keep an eye on you at home and can answer questions you may have. I think its a really good idea. The nurse can speak to the GP on my behalf. I feel confident and I know I can ring up.

January 2020
Hythe and New Romney

Very good staff, always polite and helpful. I am bed bound, but staff will support me checking my pressure areas. They are good and I have all the equipment I need.

December 2019
Dover

Fabulous Team in Dover, caring and compassionate.

December 2019
Maidstone Wide

I recieved positive advice and staff were reliable. Staff were caring, patient, professional and kind.

December 2019
Dover

Caring and compassionate nurses that give excellent care. All services work well together with my well being.

December 2019
Dover

The nurse that visited me today was very professional, she gave me good advise on catheter care.

December 2019
Deal

I don't feel so lonely and forgotten because the nurses are reliable. The nurses are kind and look after me well.

December 2019
Deal

Polite nurses, always happy to help and advise when needed.

December 2019
Sevenoaks

Kind and reliable people,

December 2019
Shepway

Can't fault the Team, caring and compassionate.

December 2019
Ashford

I must say, my treatment from the nurses has been lovely.

December 2019
Tunbridge Wells

Very helpful for my sister new to area. Lots of information on social activities. Improved my sister's mood as now looking forward to going to a couple of things dementia cafe and lunch club.

July 2019
Sevenoaks

The team reassured us and guided us through end of life decisions with empathy and professionalism. We appreciated the condolence card which was in character with the team's thoughtful approach.

July 2019
Maidstone Central

The nurses have all been absolutely wonderful, kind, caring and thoughtful. Giving the time that was required, whenever it was required. Really lovely nurses.

July 2019
Dover

A very good and reliable service

July 2019
Ashford

The nurses are attentive. (Respiratory Nursing)

July 2019
Canterbury East

Professional and caring approach.

July 2019
Quex

Our nurses have gone be on and above,when have called for palliative care they always arrived within 30 minutes.

July 2019
Maidstone Central

Talking to the HSCC, opened my eyes I am struggling with caring for my father. She helped me see I was in crises and needed support which she got the ball rolling. (Health and Social Care Coordinator)

July 2019
Malling

Very happy with the nursing care my father recieved and felt they went beyond call of duty.

July 2019
Broadstairs

Called up for assistance as leg was bleeding through dressing, someone turned up within half an hour of my call. Very polited and professional, felt very at ease.

July 2019
Canterbury East

First class service has always been provided. (Respiratory Nursing)

July 2019
Dover

The nurses I have visit me are extremely polite, pleasant, friendly and help me to continue to stay at home by administering my insulin twice a day.

July 2019
Maidstone Wide

Nurses always cheerful, today very reassuring nurse.

July 2019
Maidstone Weald

The care I have received over the weekends has been good and my wound has healed nicely.

Jun-19
Malling

The district nurses were so helpful and prevented me going back into hospital as visiting every day at the moment to drain my ascites. All are so caring and lovely they have really put me at ease.

Jun-19
Cardiac Team Ashford

It provides me with the dedicated support that I fell that I needed. So yes I would highly recommend this service.

Jun-19
Sevenoaks

Very polite nurses, do things right, efficient.

Jun-19
Maidstone

My Parkinson's nurse is never put out by my constant demand for attention (Parkinson nurse specialist).

Jun-19
Ramsgate

We were offered helpful advice and the prospect of some very welcome ongoing assistance to help cope with my husband's condition.

Jun-19
Folkestone and rural villages

They were all cheerful and caring, when one is housebound, you know the nurses that come will do the best for the patient.

Jun-19
Canterbury East

Gave good advice and practical solutions I feel that with this on board I will cope much more. Nice friendly people too.

Jun-19
Maidstone

The nurses showed great patience and understanding and offered invaluable advice and support.

Jun-19
Ashford North

Staff are always smiling and helping nature, which makes me feel good.

Jun-19
Hythe and New Romney

It is such a valuable service to have and the treatment is far better than you would ever get in a hospital. The quality is amazing.

Jun-19
Broadstairs

Always kind and helpful, with good advice. Well informed. Takes time to listen. Makes me feel at ease.

Jun-19
Dover

Marvellous services, highly recommend every member of staff and NHS.

Jun-19
Ashford Urban

A superb service, professional inpatient care, on-going assessment of wounds and range of treatments used.

February 2019
Quex Primary Care Home

All the nurses were extremely kind and knowledgeable of my husband illness and prognosis. Continue with your caring approach.

February 2019
Maidstone central

The staff are always friendly; giving me good sound advice on how to treat my husband with his on going problems.

February 2019
Sevenoaks

The nurse was very calm and made me feel at ease.

February 2019
Maidstone wide

I would recommend this service as they come in every day to help me with my blood sugar and insulin. Find them all so very kind and helpful, thank you.

February 2019
Tunbridge Wells

I would like to add that although (staff name) is here to support and help my husband she also gives me support and advice. We don't know what we would do without her.

February 2019
Deal

Nurses always turn up when they say are, on every visit they tell me if my wound is healing or deteriorating, they are all polite.

February 2019
Tonbridge

I am very grateful for all that you do and thank you. You do a wonderful job. (Complex Care Nurses)

February 2019
Dover

Come rain, snow or sun shine they visit and are always cheerful and positive about my ankle. Highly recommended the Dover nurses.

February 2019
Deal

Keep doing what you are doing, a lovely team of nurses.

February 2019
Sevenoaks

The support is extremely helpful and comforting and the nurse is very professional.

February 2019
Maidstone central

The HSCC made eye contact and spoke clearly. She even made me a cup of tea and toast because I couldn't. The crisis team she got in couldn't support me today so she made me lunch and got me a ready meal out. She helped me find support for my needs. Going the extra mile. (Health and Social Care Coordinator)

February 2019
Tonbridge

The quality and attitude of each and every district nurse attending me all fully dedicated and committed to their role. An inspiration to the work at the NHS.

January 2019
Sevenoaks

I have had nothing but kindness, understanding and truly professional care. Thank you.

January 2019
Dover

Outstanding care, very thankful for all you do and would highly recommend this service. 

January 2019
Folkestone incl. rural villages

They look after me and always have smiles on their faces.

January 2019
Hythe and New Romney

Fantastic team of nurses who have answered all my questions and giving me support as needed.

January 2019
Maidstone Weald

I am a practice nurse patient and had received care from the district nurses at cranbrook over the Christmas period / Bank Holidays. I have been stunned at the level of care I have received at the weekends and bank holidays. Kindness and gentleness have gone a long way in helping my leg to improve. 

January 2019
Maidstone Wide

Most of the health professionals that visit me know my circumstances and treat me very well. I feel I have formed good relationships with them. They are very supportive, offer advice on a wide variety of subjects. They are friendly and show they do care about my wellbeing. I'm very greatful.

January 2019
Tunbridge Wells

We are very pleased with the service we are given and everyone is very likeable. Thank God for the NHS.

January 2019
Canterbury East

Nurses chat to us and take an interest in our lives, we are treated very kindly. 

January 2019
Canterbury East

The girls lighten up the day and make me laugh which cheers me up, they're so lovely. 

January 2019
Canterbury East

The nurses are polite and caring always willing to help.

January 2019
Deal

All the nurses I have met are kind and always ask how I am.

January 2019
Dover

All the nurses that visit me all work to a very high standard. I hadn't seen one nurse that does not know what to do and how to do it. 

January 2019
Dover

High standard of care with a smile and cheerful attitude. 

January 2019
Ashford Urban

Prompt service - friendly service and caring. 

January 2019
Broadstairs

The nurses I met where very caring. They made me feel confident about myself again after feeling so low about my leg sore. 

June 2018
Herne Bay

Feel happy and safe with my nurses.

June 2018
Bethesda

The staff are so caring and hold my hand when visiting. They are lovely.

June 2018
Maidstone

The staff who have visited me at home are first class and a credit to your company.

June 2018
Eastcliffe

I feel you provide a wonderful service. I don't think we would have coped without them.

May 2018
Tonbridge & Malling

100% I would recommend her she is fantastic. (Complex Care nurses)

May 2018
Herne Bay

It has been lovely to have the support and know that someone is coming in to check on everything. The staff on the phone have also been very patient and understanding when I've phoned in.

May 2018
Canterbury East

Very helpful team turned my life around very grateful of the teams help. (Respiratory team)

May 2018
Broadstairs

Fantastic team, always polite great care .

May 2018
Tunbridge Wells

Very helpful and professional. Has kept me out of hospital many times. (Complex Care nurses)

May 2018
Tonbridge & Malling

All the nurses have treated my Mother and the family with dignity and respect. Kept us fully informed and gave us the time we needed to ask questions or discuss anything.

May 2018
Sevenaoaks

Good service, friendly care, compassion and friendly staff.

May 2018
Dover

They are patience with me and helpful, dont know what i do with out them.

May 2018
Dover

Cant prise these girls enough, hard woking and always with a smile.

April 2018
Central Margate

I have felt so re assured with the nursing input my mum is recieving at this difficult time - absolutely wonderful care.

April 2018
Thanet

I felt completely safe and in very capable hands. I went through a very scary time and was completely reassured and supported by a wonderful team of professionals. (Respiratory team)

April 2018
Shepway

Its so helful when you can communicate with nurses and they have been very reassuring to me

April 2018
Deal

The nurses are very pleasant they all ways ask how I am and they always have time when I feeling down.

April 2018
Grange Team

Nurses always come in smiling and cheerful.

April 2018
Herne Bay

The nurses provide reassurance for me. They make me feel safe in my home and always have an answer for my questions.

April 2018
Tunbridge Wells

Easy to talk to in a stressful situation. Very kind and helpful. Reassuring for my husband. (Health and Social Care Coordinators)

March 2018
Tunbridge Wells

I had a very positive response to my initial phone call inquiry which was reassuring. The community nurse arrived that day which was very much appreciated. I received excellent care and good advice.

March 2018
Ashford Rural

Incredibly efficient, caring and helpful. A wonderful team.

March 2018
Thanet

I always feel that my respiratory nurse is very caring and listens she always checks everything. (Respiratory team)

January 2018
Bethesda Team

So supportive with my palliative care and visiting each day to give clexane. Always friendly, empathetic and they listen.

January 2018
Tonbridge & Malling

Tey are all so helpful very pleasant and polite. Before they leave they always ask if they can do anything for me. They also always leave the room very tidy. I love them all. Thank you.

January 2018
Herne Bay

Very kind and caring. Took the time to listen to my needs and my worries. Have been very supportive through this difficult time.

January 2018
Grange Team

I think thegirls do marvellous and very dedicated.

January 2018
Shepway

Staff have been providing very good support for my husband who is at end of life and have been very supportive and informative for me.

January 2018
Thanet

I have felt so vulnerable and now I feel very valued and supported. Everyone has been so amazing I can focus on being the best I can be. Thank you. (East Kent Respiratory)

February 2018
Deal

The nurses have been very kind to me since starting my treatment of insulin I dont know what I would do with out them.

January 2018
Dover

All the care that I have received has been first class. I am lucky the nurses came to see me, I am unable to get out.

February 2018
Tonbridge & Malling

They treat my husband with patient and kindness.

February 2018
Sevenoaks

Nurses are very efficient in their tasks. (Wound Clinic)

February 2018
Maidstone

Efficient service. Caring nurse. Knowledge of treating condition. A pleasure to talk to.

February 2018
Canterbury

Lovely team, good communication and work well together. (Wound Clinic)

February 2018
Shepway

Keep up the good work you are all fantastic and nothing is too much trouble

February 2018
Dover

All the nurses that visit me are very kind and professional .

February 2018
Thanet

It has helped me immensely I found it very helpful and the respiratory nurses were very kind and helpful and patient. (East Kent Respiratory)

February 2018
Ashford Rural

Very helpful, caring and supportive care. A lovely friendly group of nurses with a smile everyday

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