Coronavirus (COVID-19): Information about our service
The service is running at normal at present however at times of high demand there will be prioritisation of visits.
Keep up-to-date with the latest information, read our page on Coronavirus.
Opening times vary
Ashford 0300 123 0915
Canterbury 0300 123 4415
Dover 0300 123 1943
Shepway 0300 123 1943
Thanet 0300 7900 386
West Kent locality 0300 123 1949 (8am to 5pm)
Ashford Urban cluster 0300 7900283
Ashford North cluster 0300 7900267
Ashford Rural cluster 0300 7900277
Specialist nurses 0300 7900272
Primary Care Nursing
Canterbury, Faversham, Herne Bay and Whitstable – via GP
Rapid Response West Kent
Maidstone 0300 123 4082
Tonbridge 01732 376858
Who we are
We are a skilled team of professionals who include community nurses, district nurses, community matrons, specialist nurses, health care assistants and therapy assistants.
What we do
We care for patients in their own homes, including residential homes, with the aim of ensuring they do not have to go into hospital unnecessarily. We look after people who are housebound and need nursing and carry out procedures including giving medicines, taking blood, changing dressings. We also provide end of life care.
We work closely with other agencies, such as out-of-hours and social care services and in many places operate 24-hours a day. In some parts of Kent we operate a rapid response service, which aims to assess patients quickly and prevent unnecessary hospital admissions.
We provide intensive personalised care to patients with a complex long-term conditions so that they can stay safe and healthy at home or in their chosen environment and we provide rehabilitation to people aged 18 and over who need help to maintain and enhance their quality of life.
How do you use this service?
You can get in touch using the information here or you can be referred by a GP or healthcare professional.
Night nursing service
The night nursing service provides support to the out of hours (OOH) GP services and extended services such as care homes, nursing and residential, to ensure urgent 24 hour nursing care is available across east Kent for housebound patients. The service is provided between the hours of 10pm to 8am and is split geographically across three areas being Ashford/Shepway, Canterbury, South Kent Coast and Dover/Deal/Thanet.
You can contact the relevant team on one of the following numbers:
- Ashford 0300 123 0915
- Canterbury 0300 123 1959
- South Kent Coast 0300 123 1943
- Thanet 0300 7900 386