Community nursing

Providing care to allow patients to stay living in the community.

Contact us

Opening times vary

Ashford 0300 123 0915
Canterbury 0300 123 4415
Dover 0300 123 1943
Shepway 0300 123 1943
Thanet 0300 7900 386
West Kent locality 0300 123 1949 (8am to 5pm)

Long-term conditions

Ashford Urban cluster 0300 7900283
Ashford North cluster 0300 7900267
Ashford Rural cluster 0300 7900277
Specialist nurses 0300 7900272

Primary Care Nursing

Canterbury, Faversham, Herne Bay and Whitstable – via GP

Rapid Response West Kent

Maidstone 0300 123 4082
Tonbridge 01732 376858

Who we are

We are a skilled team of professionals who include community nurses, district nurses, community matrons, specialist nurses, health care assistants and therapy assistants.

What we do

We care for patients in their own homes, including residential homes, with the aim of ensuring they do not have to go into hospital unnecessarily. We look after people who are housebound and need nursing and carry out procedures including giving medicines, taking blood, changing dressings. We also provide end of life care.

We work closely with other agencies, such as out-of-hours and social care services and in many places operate 24-hours a day. In some parts of Kent we operate a rapid response service, which aims to assess patients quickly and prevent unnecessary hospital admissions.

We provide intensive personalised care to patients with a complex long-term conditions so that they can stay safe and healthy at home or in their chosen environment and we provide rehabilitation to people aged 18 and over who need help to maintain and enhance their quality of life.

How do you use this service?

You can get in touch using the information here or you can be referred by a GP or healthcare professional.

Night nursing service

The night nursing service provides support to the out of hours (OOH) GP services and extended services such as care homes, nursing and residential, to ensure urgent 24 hour nursing care is available across east Kent for housebound patients. The service is provided between the hours of 10pm to 8am and is split geographically across three areas being Ashford/Shepway, Canterbury, South Kent Coast and Dover/Deal/Thanet.

You can contact the relevant team on one of the following numbers:

  • Ashford 0300 123 0915
  • Canterbury 0300 123 1959
  • South Kent Coast 0300 123 1943
  • Thanet 0300 7900 386

Your comments

December 2019
Dover

Fabulous Team in Dover, caring and compassionate.

December 2019
Maidstone Wide

I recieved positive advice and staff were reliable. Staff were caring, patient, professional and kind.

December 2019
Dover

Caring and compassionate nurses that give excellent care. All services work well together with my well being.

December 2019
Dover

The nurse that visited me today was very professional, she gave me good advise on catheter care.

December 2019
Deal

I don't feel so lonely and forgotten because the nurses are reliable. The nurses are kind and look after me well.

December 2019
Deal

Polite nurses, always happy to help and advise when needed.

December 2019
Sevenoaks

Kind and reliable people,

December 2019
Shepway

Can't fault the Team, caring and compassionate.

December 2019
Ashford

I must say, my treatment from the nurses has been lovely.

December 2019
Tunbridge Wells

Very helpful for my sister new to area. Lots of information on social activities. Improved my sister's mood as now looking forward to going to a couple of things dementia cafe and lunch club.

July 2019
Sevenoaks

The team reassured us and guided us through end of life decisions with empathy and professionalism. We appreciated the condolence card which was in character with the team's thoughtful approach.

July 2019
Maidstone Central

The nurses have all been absolutely wonderful, kind, caring and thoughtful. Giving the time that was required, whenever it was required. Really lovely nurses.

July 2019
Dover

A very good and reliable service

July 2019
Ashford

The nurses are attentive. (Respiratory Nursing)

July 2019
Canterbury East

Professional and caring approach.

July 2019
Quex

Our nurses have gone be on and above,when have called for palliative care they always arrived within 30 minutes.

July 2019
Maidstone Central

Talking to the HSCC, opened my eyes I am struggling with caring for my father. She helped me see I was in crises and needed support which she got the ball rolling. (Health and Social Care Coordinator)

July 2019
Malling

Very happy with the nursing care my father recieved and felt they went beyond call of duty.

July 2019
Broadstairs

Called up for assistance as leg was bleeding through dressing, someone turned up within half an hour of my call. Very polited and professional, felt very at ease.

July 2019
Canterbury East

First class service has always been provided. (Respiratory Nursing)

July 2019
Dover

The nurses I have visit me are extremely polite, pleasant, friendly and help me to continue to stay at home by administering my insulin twice a day.

July 2019
Maidstone Wide

Nurses always cheerful, today very reassuring nurse.

July 2019
Maidstone Weald

The care I have received over the weekends has been good and my wound has healed nicely.

Jun-19
Malling

The district nurses were so helpful and prevented me going back into hospital as visiting every day at the moment to drain my ascites. All are so caring and lovely they have really put me at ease.

Jun-19
Cardiac Team Ashford

It provides me with the dedicated support that I fell that I needed. So yes I would highly recommend this service.

Jun-19
Sevenoaks

Very polite nurses, do things right, efficient.

Jun-19
Maidstone

My Parkinson's nurse is never put out by my constant demand for attention (Parkinson nurse specialist).

Jun-19
Ramsgate

We were offered helpful advice and the prospect of some very welcome ongoing assistance to help cope with my husband's condition.

Jun-19
Folkestone and rural villages

They were all cheerful and caring, when one is housebound, you know the nurses that come will do the best for the patient.

Jun-19
Canterbury East

Gave good advice and practical solutions I feel that with this on board I will cope much more. Nice friendly people too.

Jun-19
Maidstone

The nurses showed great patience and understanding and offered invaluable advice and support.

Jun-19
Ashford North

Staff are always smiling and helping nature, which makes me feel good.

Jun-19
Hythe and New Romney

It is such a valuable service to have and the treatment is far better than you would ever get in a hospital. The quality is amazing.

Jun-19
Broadstairs

Always kind and helpful, with good advice. Well informed. Takes time to listen. Makes me feel at ease.

Jun-19
Dover

Marvellous services, highly recommend every member of staff and NHS.

Jun-19
Ashford Urban

A superb service, professional inpatient care, on-going assessment of wounds and range of treatments used.

February 2019
Quex Primary Care Home

All the nurses were extremely kind and knowledgeable of my husband illness and prognosis. Continue with your caring approach.

February 2019
Maidstone central

The staff are always friendly; giving me good sound advice on how to treat my husband with his on going problems.

February 2019
Sevenoaks

The nurse was very calm and made me feel at ease.

February 2019
Maidstone wide

I would recommend this service as they come in every day to help me with my blood sugar and insulin. Find them all so very kind and helpful, thank you.

February 2019
Tunbridge Wells

I would like to add that although (staff name) is here to support and help my husband she also gives me support and advice. We don't know what we would do without her.

February 2019
Deal

Nurses always turn up when they say are, on every visit they tell me if my wound is healing or deteriorating, they are all polite.

February 2019
Tonbridge

I am very grateful for all that you do and thank you. You do a wonderful job. (Complex Care Nurses)

February 2019
Dover

Come rain, snow or sun shine they visit and are always cheerful and positive about my ankle. Highly recommended the Dover nurses.

February 2019
Deal

Keep doing what you are doing, a lovely team of nurses.

February 2019
Sevenoaks

The support is extremely helpful and comforting and the nurse is very professional.

February 2019
Maidstone central

The HSCC made eye contact and spoke clearly. She even made me a cup of tea and toast because I couldn't. The crisis team she got in couldn't support me today so she made me lunch and got me a ready meal out. She helped me find support for my needs. Going the extra mile. (Health and Social Care Coordinator)

February 2019
Tonbridge

The quality and attitude of each and every district nurse attending me all fully dedicated and committed to their role. An inspiration to the work at the NHS.

January 2019
Sevenoaks

I have had nothing but kindness, understanding and truly professional care. Thank you.

January 2019
Dover

Outstanding care, very thankful for all you do and would highly recommend this service. 

January 2019
Folkestone incl. rural villages

They look after me and always have smiles on their faces.

January 2019
Hythe and New Romney

Fantastic team of nurses who have answered all my questions and giving me support as needed.

January 2019
Maidstone Weald

I am a practice nurse patient and had received care from the district nurses at cranbrook over the Christmas period / Bank Holidays. I have been stunned at the level of care I have received at the weekends and bank holidays. Kindness and gentleness have gone a long way in helping my leg to improve. 

January 2019
Maidstone Wide

Most of the health professionals that visit me know my circumstances and treat me very well. I feel I have formed good relationships with them. They are very supportive, offer advice on a wide variety of subjects. They are friendly and show they do care about my wellbeing. I'm very greatful.

January 2019
Tunbridge Wells

We are very pleased with the service we are given and everyone is very likeable. Thank God for the NHS.

January 2019
Canterbury East

Nurses chat to us and take an interest in our lives, we are treated very kindly. 

January 2019
Canterbury East

The girls lighten up the day and make me laugh which cheers me up, they're so lovely. 

January 2019
Canterbury East

The nurses are polite and caring always willing to help.

January 2019
Deal

All the nurses I have met are kind and always ask how I am.

January 2019
Dover

All the nurses that visit me all work to a very high standard. I hadn't seen one nurse that does not know what to do and how to do it. 

January 2019
Dover

High standard of care with a smile and cheerful attitude. 

January 2019
Ashford Urban

Prompt service - friendly service and caring. 

January 2019
Broadstairs

The nurses I met where very caring. They made me feel confident about myself again after feeling so low about my leg sore. 

June 2018
Herne Bay

Feel happy and safe with my nurses.

June 2018
Bethesda

The staff are so caring and hold my hand when visiting. They are lovely.

June 2018
Maidstone

The staff who have visited me at home are first class and a credit to your company.

June 2018
Eastcliffe

I feel you provide a wonderful service. I don't think we would have coped without them.

May 2018
Tonbridge & Malling

100% I would recommend her she is fantastic. (Complex Care nurses)

May 2018
Herne Bay

It has been lovely to have the support and know that someone is coming in to check on everything. The staff on the phone have also been very patient and understanding when I've phoned in.

May 2018
Canterbury East

Very helpful team turned my life around very grateful of the teams help. (Respiratory team)

May 2018
Broadstairs

Fantastic team, always polite great care .

May 2018
Tunbridge Wells

Very helpful and professional. Has kept me out of hospital many times. (Complex Care nurses)

May 2018
Tonbridge & Malling

All the nurses have treated my Mother and the family with dignity and respect. Kept us fully informed and gave us the time we needed to ask questions or discuss anything.

May 2018
Sevenaoaks

Good service, friendly care, compassion and friendly staff.

May 2018
Dover

They are patience with me and helpful, dont know what i do with out them.

May 2018
Dover

Cant prise these girls enough, hard woking and always with a smile.

April 2018
Central Margate

I have felt so re assured with the nursing input my mum is recieving at this difficult time - absolutely wonderful care.

April 2018
Thanet

I felt completely safe and in very capable hands. I went through a very scary time and was completely reassured and supported by a wonderful team of professionals. (Respiratory team)

April 2018
Shepway

Its so helful when you can communicate with nurses and they have been very reassuring to me

April 2018
Deal

The nurses are very pleasant they all ways ask how I am and they always have time when I feeling down.

April 2018
Grange Team

Nurses always come in smiling and cheerful.

April 2018
Herne Bay

The nurses provide reassurance for me. They make me feel safe in my home and always have an answer for my questions.

April 2018
Tunbridge Wells

Easy to talk to in a stressful situation. Very kind and helpful. Reassuring for my husband. (Health and Social Care Coordinators)

March 2018
Tunbridge Wells

I had a very positive response to my initial phone call inquiry which was reassuring. The community nurse arrived that day which was very much appreciated. I received excellent care and good advice.

March 2018
Ashford Rural

Incredibly efficient, caring and helpful. A wonderful team.

March 2018
Thanet

I always feel that my respiratory nurse is very caring and listens she always checks everything. (Respiratory team)

January 2018
Bethesda Team

So supportive with my palliative care and visiting each day to give clexane. Always friendly, empathetic and they listen.

January 2018
Tonbridge & Malling

Tey are all so helpful very pleasant and polite. Before they leave they always ask if they can do anything for me. They also always leave the room very tidy. I love them all. Thank you.

January 2018
Herne Bay

Very kind and caring. Took the time to listen to my needs and my worries. Have been very supportive through this difficult time.

January 2018
Grange Team

I think thegirls do marvellous and very dedicated.

January 2018
Shepway

Staff have been providing very good support for my husband who is at end of life and have been very supportive and informative for me.

January 2018
Thanet

I have felt so vulnerable and now I feel very valued and supported. Everyone has been so amazing I can focus on being the best I can be. Thank you. (East Kent Respiratory)

February 2018
Deal

The nurses have been very kind to me since starting my treatment of insulin I dont know what I would do with out them.

January 2018
Dover

All the care that I have received has been first class. I am lucky the nurses came to see me, I am unable to get out.

February 2018
Tonbridge & Malling

They treat my husband with patient and kindness.

February 2018
Sevenoaks

Nurses are very efficient in their tasks. (Wound Clinic)

February 2018
Maidstone

Efficient service. Caring nurse. Knowledge of treating condition. A pleasure to talk to.

February 2018
Canterbury

Lovely team, good communication and work well together. (Wound Clinic)

February 2018
Shepway

Keep up the good work you are all fantastic and nothing is too much trouble

February 2018
Dover

All the nurses that visit me are very kind and professional .

February 2018
Thanet

It has helped me immensely I found it very helpful and the respiratory nurses were very kind and helpful and patient. (East Kent Respiratory)

February 2018
Ashford Rural

Very helpful, caring and supportive care. A lovely friendly group of nurses with a smile everyday

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