Epilepsy Service

The nurse was very helpful, full of knowledge and very easy to talk to.

Felt very comfortable and everything explained clearly.

Rob listens to me understands my needs and is very helpful.

The care has been exceptional since first contact with Rob.

Interface is easy to use.

Rob is a brilliant nurse - thoughtful, reassuring and helpful.

Fast response times with great ease of access to appointments when needed, very informative and wonderfully friendly people. KCHT team always prioritise patient needs and are a big asset to the NHS.

Understanding specialist, option of teams face to face or phone appointment.

Nurse was aware of previous info and up to date. She was approachable.

Great service, plenty of time to answer questions and to note my concerns. Did not feel rushed.

Very understanding, as it was my first time completing a review.

Listened, very helpful, gave me more options with medication. Very friendly and relaxed me in the appointment.

My epilepsy nurse is absolutely amazing in giving me proper help and support with everything.

Excellent! Thank you for all you have done for me, I feel so much safer now that I have an alarm and safety aids in the shower.

Informative, listened to, following up on questions.

The appointment was very good helpful and very polite and friendly.

Lots of support given.

This service has been extremely helpful and informative for my daughter and myself.

Kind nurse who explains things and talks to our daughter and involves her in the appointment.

Listened to everything I was saying and asking.

Very understanding, good advice given.

Very professional and clear.

I have recived very good support from from the epilepsy nursing service and I am fully aware that i can call them at any time if I need further support

Very thorough and go through all documents, clear explanations.

Rob did a through assessment and was very reassuring. He explained the issues clearly and gave my mum solution to the current problem.

Trish makes me feel very relaxed and she is very helpful.

Face to face, good honest very open communication, very knowledgeable, good open conversation.

Helen - her friendly manner made feel relaxed and confident in her knowledge of epilepsy. Totally satisfied with the excellent service that was given to me.

The nurse was very knowledgeable, listened to our concerns, gave us great advice to all questions.

Helen was amazing, very supportive, made me feel very at ease and gave a good list of advice that I will be taking on.

Trish was professional, easy to talk with, listened always, lovely person, put me at ease, knowledgeable, sincere, experienced. An excellent first discussion.

They always have time to find out how you are and if you need any help.

The epilepsy specialist nurse - Maria - was not only very experienced and well-informed, but hugely empathic, conscientious and kind. Her manner made all the difference - it really felt like she cared.

First opportunity to ask questions and get good advice about new condition in a relaxed and open way.

Always had our calls or emails dealt with promptly.

Really informative and friendly nurse, the video was a great way to consult.

Very friendly and informative appointment.

Gives good detail and extra time to talk to somebody that knows the area

I had very good experience of this service, especially when your ill with epilepsy you need a lot of help and advice from doctors and nurses and you need advice on medication. I felt I could talk to my epilepsy nurses very easily and be open with them and I have really liked (staff name) and (staff name).

I have been treated in a very professional and courteous manner by (staff name) on both occasions.

Made me feel very comfortable and gave lots of information I did not know previously.

The person that I saw was very calming and relaxed me no end. I left the clinic feeling much happier.

All questions explained well so I understand what to do in certain situations and how everything works.

Friendly and all questions answered satisfactorily.

Made to feel more confident and comfortable.

Very knowledgeable, caring and understanding.

The information and advice given was very helpful.

Nurse very nice and helpful and able to answer all of my daft questions.

Made to feel very comfortable, everything explained well and clearly.-All questions I have had have been explained to me clearly.

Received very helpful and useful advice I felt extremely welcome and cared for. 

I felt listened to and informed more on my condition.

Helpful and informative, drew up a care plan (plan of action).

They are very helpful and reassuring.

They have been very helpful with medication and have explained about the side effects and made me feel more positive about my condition.

You listened, you planned and were very kind and gave good advice.

The appointment was most helpful and the staff member was also very welcoming and helpful.

Information good, helpful, relaxing and nice specialist .

All areas of epilepsy care explained fully.

Very informative and helpful.

I feel I was listened to and given the best advice and felt very happy with the help

We have recommended the service to others. Always helpful to have a contact where advice can be given either by appointments or by telephone.