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Diabetes Nursing Service

Educating and advising adults about living with diabetes.

Contact us

0300 123 3167
kentchft.diabetesadmin@nhs.net

Monday to Friday, 8am to 5pm

Who we are

We are a team of specialist nurses with expertise in the care and treatment of diabetes and our administrative team. We offer a service to clients in east Kent.

We provide a link between the person with diabetes, the consultant diabetologist and the GP or practice nurse giving advice and monitoring medicine changes.

What we do

We provide education, advice and support to empower our clients, relatives and carers to manage their condition. We offer a service to clients with type one, type two and gestational diabetes. By listening to what is important to you and helping you identify what areas of your diabetes you would like to change, we can agree a plan to help you achieve this. Our goal is to achieve optimal diabetes control.

We complete an assessment of your diabetes and help you understand all you need to know about being newly diagnosed and the ongoing management of unstable type one or type two diabetes. We advise how to help improve and maintain good diabetes control to reduce persistent low blood glucose and increase awareness of the associated symptoms.

We are able to support young adults transferring to our service, as well as people who require insulin therapy from a continuous pump. We provide lifestyle advice including maintaining good diabetes control, healthy eating and weight management to prevent a diabetes emergency. We can also support people with diabetes plan a healthy pregnancy and offer support if you develop diabetes in pregnancy.

We offer assessments and support via telephone or online appointments and we will offer you a face-to-face appointment if we need to see you at a local clinic or your home.

The Government, NHS England and Diabetes UK (the charity for people with diabetes), recommend that everyone with diabetes should have access to education to help manage their own diabetes.

The benefits of attending an education course include improved confidence and understanding of diabetes and lifestyle choices, awareness of the risks associated with diabetes and an opportunity to meet others and share similar experiences.

Diabetes education and revision in Kent (DERIK) at home

All referrals and sessions are now managed via the Kent and Medway diabetes booking hub. We can also accept self referrals, to register and book a course please visit www.diabetes-education-km.co.uk or contact the hub on 01233 228749 or diabetes.bookinghub@nhs.net.

DERIK at home:

The DERIK program aims to provide information to help you manage your Type 2 diabetes and stay well.

These videos accompany the virtual education session and explore what is diabetes, how it can affect your health and the benefits of a healthy diet and physical activity.

DERIK at home session 1

DERIK at home session 2

How to use this service

You can ask your GP or healthcare professional to make a referral to our service.

Your comments

February 2021
Dover/Deal

Was well structured and well delivered, interest levels were maintained throughout.

July 2021
Ashford

Nurses are giving us good service, good job.

August 2020
Dover/Deal

Sasha was very knowledgeable and communicated well.

September 2020
Shepway

Claire, my dietician nurse is fantastic, always professional, helpful, friendly makes you at ease, answers any queries couldn't ask for any better care. Claire is a credit to the NHS.

January 2021
Canterbury

Sarah was friendly and extremely knowledgeable. She allowed me to ask as many questions as I needed and I felt that I had learned a lot about better management of my condition. The appt was punctual and easy to access.

January 2021
Ashford

Nancy talked me through any difficulties I have and advises me on any problems.

January 2021
Canterbury

My specialist nurse is a superstar.

June 2020
Dover/Deal

We discussed some small problems and solutions. Also a good chat and a giggle.

June 2020
Canterbury

Very impressive and the nurse was able to tailor the appointment to my specific, individual needs. It was all done very well.

May 2020
Thanet

The nurse was very informative and able to answer questions. The patient was happy that the nurse had prepared the information before hand.

May 2020
Canterbury

Really pleased with the support I have been given. Clear advice by telephone has been very helpful.

May 2020
Canterbury

So grateful for the support provided at the moment and that I don't need to attend the hospital.

April 2020
Thanet

(Staff name) is so careful in the understanding of myself and my condition, also he uses careful tools and ways to keep me on the straight and narrow. Doing a food diary, undestanding the levels of insulin to the ration of food intake - (carbs and cals), even when I have felt low, I always felf reassured afterwards.

March 2020
Queen Victoria Memorial Hospital, Herne Bay

Overseeing the whole picture in perspective. Better understanding of the management of health. (DERIK Education Session)

March 2020
Ashford

Big thank you for help and support in the change of my lifestyle.

March 2020
Ashford

Excellent advice. Very knowledgeable and personable.

February 2020
DERIK Education Session

Open and frank discussion.

February 2020
DERIK Education Session

Good explanation of all aspect of problems associated with diabetes and things to do.

February 2020
Diabetes Nursing - Ashford

Friendly, easy going approach, didn't talk down on me. They explained everything very well.

February 2020
Diabetes Nursing - Shepway

Excellent staff, very helpful, giving plenty of information, more exercise, less junk food, and proper meals.

January 2020
Canterbury

Really helpful and capable nurses.

January 2020
DERIK Education Session

A very good session. I feel I have been given the go-ahead to assert myself more by asking for information I will certainly know how to deal with my diabetes more confidently and I feel I am more competent. After all I know my body better than anyone!

January 2020
Ashford

All the staff are very caring and will always make sure to take all of your needs seriously.

January 2020
DERIK Education Session

An extremely useful and very informative course, well worth attending.

December 2019
Ashford

(Staff name) was incredibly thorough, informative, responsive to my needs and pro active in addressing my concerns. Superb experience. (Staff name) is a very excellent person and open to hear, discuss and inform. Would recoommend (staff name) to anyone.

December 2019
Ashford

Diabetic 42 years. Best information given at appointment. Consisting of care delivery and continuity.

July 2019
Shepway

I found that everything I needed to know was explained in simple language and nothing was too much bother.

July 2019
Dover/Deal

Polite staff. Gets to the issue in hand.

July 2019
Ashford

Very satisfied with appointment. Very educational.

Jun-19
Shepway

Excellent service. Informative, responsive, gave me time to discuss issues.

Jun-19
Canterbury

Very insightful and knowledgeable staff. Helpful and understanding.

Jun-19
Canterbury

Understanding. Good planning. Appointments timely. Thorough. Organised. Professional. Caring. Supportive.

February 2019
Canterbury

I feel for the first time like I am being looked after properly.

February 2019
Thanet

Informative without overloading. Patient, calm (and calming), reassuring.

February 2019
Canterbury

Able to answer all my questions very thoroughly.

January 2019
Ashford

The course was very informative and I enjoyed speaking to people with same conditions who I could relate to.

January 2019
Shepway

Helpful, friendly and polite staff.

January 2019
Canterbury

Appointment has been very helpful. No one has ever explained to me before how food affects the blood glucose. The nurse explained everything very clearly. I learnt much more in one appointment than over the last 4 years.

January 2019
Shepway

I received all the help I needed. Nurse was very caring and helpful.

June 2018
Thanet

Always given good advice and nurses always friendly.

June 2018
Shepway

I feel the diabetic team is vital in giving confidence and providing support to those suffering with diabetes.

June 2018
Shepway

The best and most positive treatment and support I have ever received. I am a cautious person and not prone to statements unless true.

April 2018
Thanet

I am going away much more motivated and confident about managing my diabetes and taking control.

April 2018
Canterbury

What an amazing service - could not be more helpful. I was kept in contact. Staff were professional, polite and efficient. I feel really well cared for.

March 2018
Thanet

Very helpful, supportive, caring. Listened to what I had to say.

March 2018
Canterbury

Diabetes Specialist nurse happy to listen to my problems maintaining good control and offered solutions that worked well. Able to contact service when needed via office. Good service to patients.

January 2018
Canterbury

The team member that dealt with me was empathetic, understanding and warm; she made me feel valued and respected as a person.

January 2018
Thanet

So much help and support which is invaluable.

February 2018
Canterbury

Wonderful care and advice. Really helpful just when I needed it.

February 2018
Thanet

Very helpful, supportive, caring. Listened to what I had to say