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Falls Prevention Service

Providing advice and support with improving and maintaining your strength and balance.

Contact us

Please see the contact details for the relevant team.

What we do

Falls are a common and serious health issue for older people, with around a third of all people aged 65 and over falling each year, increasing to half of those aged 80 and over. Some medical conditions can also cause you to be more likely to fall.

There are a whole host of things that can be done to help prevent falls and fractures.

East Kent Falls Prevention

Community Rehabilitation Teams

Who we are

Community Rehabilitation Teams exist across east Kent and are made up of physiotherapists, occupational therapists, rehab workers and postural stability instructors. These teams can support you if you are house bound and will come to visit you at home. In some areas you may be invited to attend a falls clinic appointment or a balance group.

What we do

We can support you with an in depth assessment of your falls risk including physical, environmental and medical factors. We aim to reduce the risk of falls, to improve outcomes for those who do fall and to help patients achieve maximum independence in daily living activities. We may offer advice and information, equipment, support with strength and balance exercises or refer you on to a more appropriate service.

How do I access this service

If you are struggling to get out of your house because of your balance then please contact your GP who may feel it is appropriate to refer you one of the Community Rehabilitation Teams in east Kent for a falls risk assessment.

We aim to see all patients within 12 weeks of receipt of referral.

Helpful resources

West Kent Falls Prevention

West Kent Falls Prevention Service

Who we are

We are a multi-disciplinary team that includes occupational therapists, physiotherapists and therapy assistants. We provide holistic assessment of falls risk factors including physical, environmental and medical factors.  We work within our clinics, patients’ homes and rehabilitation groups to ensure a seamless assessment and rehabilitation pathway.  We aim to reduce the risk of falls, to improve outcomes for those who do fall and to help patients achieve maximum independence in daily living activities.  This improves patient well-being, reduces admissions and reduces personal and financial costs in the long term.

What we do

  • Multifactorial falls and osteoporosis screening
  • Occupational Therapy assessment including environmental, home hazard, cognitive, and functional (Activities of Daily Living) factors
  • Physiotherapy assessment including balance and musculoskeletal assessment and, where appropriate, vestibular screening
  • Falls rehabilitation in group setting
  • Provision of equipment and minor adaptations
  • Case review patients by consultant geriatrician in multidisciplinary meeting
  • Consultant clinic appointment where indicated and liaison with GP regarding further assessment and treatment

How do I access this service

If you have a West Kent GP, are at risk of falls and are aged over 65 years old you may be appropriate for this service.

We aim to see all patients within 12 weeks of receipt of referral.

Referrals are to be made from health professional via:

West Kent Local Referral Unit  
0300 123 1950
kcht.LRUwestkent@nhs.net

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100%

Friends and Family test (FFT) question - percentage of positive responses

(Survey feedback from April to June 2026)

Your comments

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August 2025
East Kent

Efficiently run course. Content helpful. Videos helpful for exercise sessions at home. (Postural Stability Course)

August 2025
West Kent

We were treated with care and patience. We had exercises to do at home each day during the week. The assistant helpers were also very attentive and encouraging.

December 2024
Folkestone

Professional, enthusiastic, compassionate and organised staff team. People were treated as individuals and the staff approach was to support at the different levels of needs for each person.

November 2024
west Kent

Everything explained clearly. Treated kindly and with respect. Brilliant, helpful service and advice.

October 2024
West Kent

The therapist was very helpful and knowledgeable. Excellently signed posted to other needed services.

August 2024
East Kent

The the whole course was excellent . The course content, the pace at which weekly sessions were run, the assistance, help and guidance that was given and especially the team that took the sessions were absolute stars. (Postural Stability service)

August 2024
West Kent

Leadership of the group was excellent. They were encouraging and understanding and helped to make the exercises as much fun as possible. I learnt a number of things about safety, about strengthening and balance and learnt what I can and cannot do.

July 2024
East Kent

Exemplary trainers. They gave so much of themselves to establish a good rapport with each member of the class. I would class the staff as outstanding . (Postural Stability)

June 2024
East Kent

Clear instructions and advice given during all sessions. Thoughtful and encouraging instructors and helpers. (Postural Stability course)

June 2024
West Kent

Very friendly staff made you feel welcome. Always emphasised only do the exercises if you feel safe to do so. I was told many things to make my life safer.

March 2024
West Kent

A pleasant and helpful therapy assistant who made a considerable difference to my ability and confidence.

February 2024
West Kent

Staff listened to my concerns. Gave clear information. Took into account individuals abilities.

May 2023
West Kent

The experience was first class and very extensive and very helpful for my problem.

May 2023
West Kent

The sessions were very thorough, both the exercises and the information.

May 2023
West Kent

Jay (physio) helped me understand why I am falling and gave me good advice. She was very kind to me as well.

May 2023
West Kent

Jacob made a lot of things much clearer and I now know what I need to do to improve balance, etc.

April 2023
West Kent

All the staff were very kind and attentive. They took their time to explain each exercise to ensure you understood which part of the body benefitted.

April 2023
East Kent

Made very welcome with good team support.

April 2023
West Kent

I found the clinic very helpful. Staff were very sympathetic and knowledgeable.

April 2023
East Kent

It has improved my quality of wellbeing. The staff and the communication has been exceptional.

April 2023
West Kent

Very informative and helpful. Kind and friendly.

April 2023
East Kent

Good and friendly instructors made each session enjoyable.

March 2023
East Kent

Tutors were very understanding with regard to individual circumstances.

March 2023
East Kent

The leaders in the course were articulate and warm, so communication was good.

March 2023
West Kent

Made me feel secure and always very kind. Treated with respect at all times.

March 2023
West Kent

Emmie very professional and gave very good information. 100%.

March 2023
East Kent

Friendly atmosphere and explanation of reason for exercise.

March 2023
West Kent

A very good experience and understood everything that was explained.

January 2023
West Kent

Friendly staff, professional approach. Knew what they were talking about. Put my wife at ease. Good bedside manner.

January 2023
West Kent

Anna gave good explanation of exercises and I received appropriate equipment which is very helpful.

January 2023
East Kent

Empathic staff.

January 2023
West Kent

I can understand it, thanks to Jay, comprehensive and sensitive.

January 2023
West Kent

Lidia was very friendly and gave lots of different ideas and options to help make life easier.

January 2023
East Kent

Friendly instructors - able to work at my own pace. Progressing each week to maintain my health and balance.

December 2022
West Kent

Jay was very helpful and kind to me and my husband, very informative.

December 2022
East Kent

Friendly atmosphere and teachers.

December 2022
West Kent

Hanne listened to my worries and I think her team will be able to help me.

December 2022
West Kent

Examination was thorough and very interesting, very helpful, thanks Jacob.

December 2022
East Kent

Staff seemed very knowledgeable and approachable. Although I was very nervous about falling, I actually felt safe.

December 2022
East Kent

The course is presented professionally but with sympathy and understanding. Have found it beneficial with everlasting exercises and advice.

June 2022
Folkestone

Sue and Teresa were highly supportive and knowledgeable, whilst keeping the sessions fun and lively.

May 2022
West Kent

Femi was excellent and was very kind and helpful.

June 2022
Swale

Always on time and well run.

May 2022
West Kent

Jay (physio) was very kind to my mother, she helped her a lot, useful advice provided.

May 2022
Ashford

Achievable goals, cheerful and approachable teams.

May 2022
West Kent

Physio was helpful and sympathetic. She is good listener.

May 2022
West Kent

My mum was seen by Narinder. Extremely professional, understanding. Was being shadowed by an apprentice which we were comfortable having around and Narinder will be a fantastic role model.

April 2022
West Kent

I felt very comfortable with everything.

April 2022
Swale

Everything has been far more than I was expecting. Excellent staff - ambience and constructive. Thank you. A big thank you to Vena and Tracy.

April 2022
West Kent

Very professional in every action and very patient and respectful.

March 2022
West Kent

The physio's Anna and Louise all were very good, very sympathetic and felt you can ask any question when you have. It was a wonderful experience.

March 2022
West Kent

All aspects explained carefully to make sure I understood.

March 2022
Herne Bay

These ladies are so welcoming and helpful I have definitely improved since starting this class.

March 2022
West Kent

The physiotherapist was extremely helpful and considerate.

February 2022
Swale

It’s a great service, just what I need to improve my stability and balance and general mobility.

February 2022
Ashford

Instructors are caring, motivating and educating.

February 2022
Thanet

Everything was explained clearly and how it would be of benefit. Able to go at own pace and help given when needed.

February 2022
Ashford

Fantastic care and thoughtful tutoring. Never boring.

January 2022
Swale

The instructors were very pleasant and helpful. I felt the exercises sufficiently demanding to help improve our fitness. Fun and very enjoyable.

February 2022
West Kent

Very professional service.

January 2022
Swale

The service is very attentive and caring. Staff very kind and encouraging.

November 2022
West Kent

Emmie was professional, helpful, experienced, knew and identified our needs and addressed them well.

November 2022
East Kent

Patience and efficiency of instructors. A helpful course.

November 2022
West Kent

Very kind and professional therapist. All help was explained in detail, all questions answered fully. In all, an excellent experience.

November 2022
East Kent

Gave me confidence walking. Good being in a group. Excellent instructors.

October 2022
East Kent

Professional, friendly instructors who geared the course to the needs of the individual participants.

October 2022
West Kent

Jacob's presentation and manner was excellent. Good advice and professional approach - impressed!

October 2022
West Kent

I found Hanne to be very helpful and explained everything very thoroughly.

October 2022
East Kent

Well organised in a friendly and professional manner, catering for all and enabling improvement at all levels.

September 2022
West Kent

Extremely thorough, friendly, professional consultation. Thanks.

September 2022
East Kent

The commitment and dedication of Sue and Teresa was fabulous, they helped me and encouraged me to do the best I could.

September 2022
West Kent

The course has been very informative and interesting - lots of tips.

August 2022
West Kent

A very informative and helpful consultation.

September 2022
East Kent

Friendly atmosphere encouragement and understanding.

August 2022
Deal

Very helpful to all. They gave attention to all. Always took each person as an individual. Great teachers kind and took time to know each person .

August 2022
West Kent

The physio was excellent, gave us very good attention and advice.

July 2022
West Kent

Narinder, Conor and the other staff have listened to my needs and have been very lovely. They have empowered me to do more than I ever thought possible.

August 2022
Swale

Friendly, helpful staff giving confidence to participants.

July 2022
West Kent

Jacob is very efficient and helpful.

July 2022
West Kent

Very happy. 'Im very glad about having my visit.

July 2022
Herne Bay

Achieved a lot and feel one hundred percent better for taking part.

July 2022
Ashford

Excellent service gave us all the information requited to keep us safe at home and outside.

July 2022
West Kent

I felt very reassured by the treatment I received by Jay

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