Health Visiting Service

Supporting families with a new baby or a child aged under five-years-old.

Coronavirus (COVID-19): Information about our service

This service may be running differently, for example, offering virtual appointments.

Please see your appointment letter for details or contact the service. 

Keep up-to-date with the latest information, read our page on Coronavirus.

Contact us

Please call your nearest location:

Ashford 
0300 123 3092
kentchft.ashfordDutyHV@nhs.net

Canterbury and Coastal
0300 7900 156
kentchft.canterburyDutyHV@nhs.net

Dartford     
0300 123 2075
kentchft.dartfordDutyHV@nhs.net

Dover   
0300 1233018
kentchft.doverDutyHV@nhs.net

Gravesend
0300 123 2076
kentchft.gravesendDutyHV@nhs.net

Maidstone 
0300 555 0506
kentchft.maidstoneDutyHV@nhs.net

Sevenoaks, Swanley and Edenbridge 
0300 123 4497
kentchft.sevenoaksDutyHV@nhs.net

Shepway  
0300 123 1240
kentchft.shepwayDutyHV@nhs.net

Swale  
0300 123 4014
kentchft.swaleDutyHV@nhs.net

Thanet
0300 0134740
kentchft.thanetDutyHV@nhs.net

Tonbridge and Malling    
0300 1233041 and 0300 1233017
kentchft.tonbridgemallingDutyHV@nhs.net

Tunbridge Wells   
0300 790 0243
kentchft.tunbridgewellsDutyHV@nhs.net

Monday to Friday, 9am to 5pm

Who we are

We are a team of health visitors, who are registered nurses or midwives who have a specialised qualification in public health and the care and development of pre-school children. The health visiting service supports families with a new baby or child under five year old by offering advice and guidance. The service works in line with the national Healthy Child Programme, which aims to promote optimal health and wellbeing for all children. The health visiting service provides an essential service to children and families and work in local communities to promote health and reduce health inequalities.

What we do

We support families with a new baby or a child aged under five-years-old. Working together with you and your family we can develop individual family health plans to help you with your family’s needs. We can provide advice and support on:

  • Growth, physical and emotional development and learning through play
  • Breastfeeding, introducing solid foods and healthy eating
  • Immunisations
  • Common infections, skin problems and minor illnesses in children
  • Challenges such as teething, temper tantrums, sleeping, eating and toilet training
  • Post-natal depression, bereavement and violence in the family
  • Reducing accidents in the home

We work closely with midwives, GPs, Paediatricians, local children’s centres and voluntary organisations to provide you with the best possible care.

We also:

  • Deliver our “You and your baby” antenatal programmes in partnership with local children’s centres across Kent
  • Run Baby Hubs from local children centres providing the opportunity for you to drop in ask for advice from one of our health visitors or access regular parenting programmes
  • Organise and run healthy child clinics and developmental review clinics.
  • Provide breastfeeding drop in’s to offer support to breastfeeding mums and their families or expectant mums who want to know more about breastfeeding

How do you use this service?

Everyone with a new baby or child under 5 years old is able to use the service. You can contact the service direct or you can be referred by a GP or healthcare professional.

We have a duty health visitor who is available Monday to Friday 9am to 5pm who can talk to you about any concerns you may or support you to access the right service. You can find them contact details in your red book or contact your local team.

 

Your comments

June 2020
Dover

Friendly and welcoming.

May 2020
Maidstone

Appointment booking personal and timely, location convenient and appropriate, staff friendly, efficient, very knowledgeable and helpful.

April 2020
Deal

Very friendly, welcoming, safe environment, also calm and non judgemental staff.

April 2020
Thanet

Very lovely staff. Makes you feel at ease and very comfortable. Great with the children too.

March 2020
Swanley

Made to feel at ease straight away. A very relaxed and friendly approach.

March 2020
Swanley

The health visitors are very kind, friendly and helpful. They answer all my questios, addressed my concerns and referrred my child to specialist when necessary.

March 2020
Tunbridge Wells

Friendly, professional, reassuring and non judgemental.

March 2020
Tunbridge Wells

Very relaxed, honest and sensible approach.

March 2020
Tunbridge Wells

Always have an answer to my question.

February 2020
Tonbridge and Malling

Everyone is very welcoming, supportive and reassuring - can be quite a life line! The clinics are wonderful.

February 2020
Ashford

Always helpful and available to advise. Operators were very sweet and kind.

February 2020
Deal

Very friendly, approachable, helpful and reassuring.

February 2020
Shepway

I have always been confident that I will be offrered support if needed. It's great to know I could speak to someone from the team on the phone.

February 2020
Thanet

Really friendly staff that are super helpful and know what they are doing.

February 2020
Tunbridge Wells

Helpful and supportive service. Gave good service regarding health carers about child.

January 2020
Gravesham

Friendly and personable.

January 2020
Swale

Listened to any concerns I had and without question they referred me onto a physio service.

January 2020
Swale

Able to discuss any worring issues related to both baby and myself. Friendly and offer advice and recommendation.

January 2020
Maidstone

Very competent nursery nurse who listened and advised without patronising.

January 2020
Swanley

It was helpful to have two visits from (staff name) for continuity of care and to build a relationship, which would have made it easier to raise concerns if I had any.

January 2020
Maidstone

Knowledgable nurse, welcoming atmosphere, friendly and open discussion.

December 2019
Tunbridge Wells

Very positve service happy with (staff name) support and explanation.

December 2019
 Dartford

I have had a great experience with the clinic and Health Visiting team, the Brent is a fab centre.

December 2019
Dartford

Very helpful advise to gain extra weight.

December 2019
Dover

It's important to ensure your child is meeting the milestones.

December 2019
Shepway

Direct communication - text messages for any change in meeting times. (Staff name) has offered suggestions with my child's reflux - possibility of formula and breastfeeding.

December 2019
Shepway

I have felt supported and acknowledged. Lots of helpful tools to move forward with. (patient's name)

July 2019
Dover

Lovely friendly home service. Saves me having to go to clinic. I am able to feel comfortable in my own home.

July 2019
Tunbridge Wells

Very supportive and answered all the questions that I had.

July 2019
Sevenoaks

Great and friendly service providing peace of mind re child's development.

July 2019
Gravesham

Very informative and reassuring when things are going well and advice given when things can be improved.

July 2019
Dartford

Extremely informative and supportive service.

July 2019
Shepway

Professional, accessible, service provided was excellent.

June 2019
Gravesham

The lady who done my son's review was lovely, very polite and easy to talk to.

June 2019
Canterbury and coastal team

Continuity in care, staff members who care about the patients, a reassuring support in the absence of family/friends in the area.

June 2019
Dartford

The Health visitor I saw was very helpful and happily answered any questions I had.

June 2019
Sevenoaks

My health care visitor was very informative, caring and friendly. She also took interest in me personally and provided reassurances for my newborn.

June 2019
Swanley

I've had issues with breast feeding - the team were consoling, encouraging and helpful. I've always felt comfortable in asking any questions too, a very supportive team.

June 2019
Tunbridge Wells

Excellent health visitor team. I really appreciate all of their support plus never felt rushed.

June 2019
Tonbridge and Malling

Thoughtful, helpful, personalised advice. Great tips to help me with breast feeding and sleep training.

February 2019
Dartford

I wasn't feeling very confident and after the clinic I felt better. I was told about groups I could attend and introduced to the staff.

February 2019
Tunbridge Wells

My HV has been amazing so kind and caring and provided support beyond anything I could wish.

February 2019
Maidstone

Health visitor listened to my concerns and reassured me with sensible advice, and explained everything. She asked me how I wanted to be supported rather than telling me what to do.

February 2019
Thanet

Warm welcoming, knowledgable staff.

February 2019
Gravesham

It is made very easy to drop in to get my baby weighed and any questions I have are always answered.

February 2019
Swanley

I have really benefitted from the support from the HV team. I have had low mood for a while but with extra visits, I feel able to do a good job as a mum due to advice, encouragement and tips.

February 2019
Tonbridge & Malling

The staff are very kind, calm, reassuring, helpful and friendly. They never make you feel rushed.

January 2019
Tunbridge Wells

Really friendly, supportive, and non-judgemental. Brilliant advice. Very caring members of staff, who put me and my baby as their priority. 

January 2019
Ashford

My health visitor was lovely I had her with my first child and then with my second on request, she is really supportive, reassuring and great help.

January 2019
Maidstone

On the basis of my visit today the health visiting staff carried out a comprehensive assessment of my child’s development. They took the time to explore my concerns including weaning and childcare upon my return to work, the latter of which I did not expect to be within their remit but they offered useful advice and support. Their rapport with my child was excellent in such a short appointment time. 

January 2019
Dartford

Really informative, helped to ease my worries and had lots of information to back up the early year profile.

January 2019
Edenbridge

Very quick service. Lovely Health Visitors Very friendly and calming environment Very good advice, explained in detail.

January 2019
Maidstone

Health visitor was a very knowledgeable and understanding specialist. She listened and responded to my needs, offering advice and made me feel reassured in my decisions.

January 2019
Sevenoaks

Health visitor answered all my questions and provided some very useful tips, she was also very reassuring in relation to my baby's development.

January 2019
Thanet

Great advice and help that I have received each time I have required it. I have premature twins and find the service easy to access and extremely beneficial. 

January 2019
Ashford

Health visitor was very friendly and explained so many things about my child’s development. She weighed and measured my daughter height and also explained 50th centile which I didn’t know. She gave me some very good advices regarding my daughter teeth which helped me with my older son too. 

January 2019
Dartford

Really happy with the Dartford team. Whenever I have any questions someone always gets back to me.

June 2018
Tunbridge Wells

Extremely friendly, helpfull, knowledgeable and took a lot of time with us.

June 2018
Swanley

I felt that the advisor was very friendly and helpful with all aspects of information.

June 2018
Shepway

Great to get contact with a professional and talk about concerns. Left feeling very happy.

June 2018
Ashford

I come here regularly and the staff are fantastic, so friendly and helpful.

June 2018
Gravesham

Relaxed environment to talk about child's development.

May 2018
Sevenoaks

Excellent team who are welcoming and listen to your concerns.

May 2018
Dover

Made to feel as though you are doing well and looking after your baby. Kind and easy to talk to. Baby was upset with wind. Called advice line and was very helpful.

May 2018
Maidstone

Friendly, polite staff, genuinely interested in child's development.

May 2018
Swanley

Been extremeley reliable and reassuring.

May 2018
Tonbridge and Malling

Always receive useful and helpful information. Very familar with the service and every visit has been very beneficial.

April 2018
Sevenoaks

Have been very helpful, very friendly and caring. I was given a lot of good advice and useful information.

April 2018
Tunbridge Wells

The team are always very helpful and supportive. They are very knowledgable.

April 2018
Edenbridge

Very helpful informative and very friendly . All groups we have been to at centre have been great. As has all health visitors we have seen.

April 2018
Swanley

Warm and welcoming.

April 2018
Canterbury and Coastal

Very informing and reassuring with answering questions I might have.

March 2018
Gravesham

I was happy with all the information provided and advice given, very reassuring to get positive feedback about our child.

March 2018
Swale

Very friendly service, made us feel very comfortable and relaxed.

March 2018
Maidstone

My health visitor was extremely nice and polite and provides me with so many new information. Also she can answer all my questions.

March 2018
Dartford

Excellent service, very friendly and happy to listen to any queries and made you feel at home.

March 2018
Shepway

Very helpful and happy to answer my questions. Friendly approach and easy to talk to.

January 2018
Swanley

Good advice and friendly atmosphere.

January 2018
Dartford

Made me feel very happy with what I have been doing so far.

January 2018
Gravesham

Always very friendly, informative and put you at ease to ask questions and get advice.

January 2018
Maidstone

Very friendly and helpful lots of positive advice.

February 2018
Gravesham

Such lovely community nurses make you feel so comfortable.

February 2018
Swanley

My health visitor has been brilliant and I wouldn't have coped without her.

February 2018
Dartford

Both health visitors that have dealt with the care for myself and my baby have been friendly and able to offer advice and support when needed.

February 2018
Maidstone

Lady was very friendly and chatty. Not judgemental at all. Put me at ease.

February 2018
Edenbridge

Very friendly and welcoming. Also good with advice.

February 2018
Swale

The staff are very friendly and reassuring and always offer alternative advice.

February 2018
Gravesham

Lovely staff, friendly and welcoming. Very helpful.

February 2018
Canterbury & Coastal

Friendly care that has been very helpful.

February 2018
Tonbridge & Malling

Received good advise and support about child development.

February 2018
Dover

Very friendly, good advice, quick service, reassuring.

December 2016
Thanet

They have helped me so much with my first child. My husband and I have built up a great rapport with our health visitor, so it is always nice to see her and catch up.

December 2016
Dover

Would not have coped without this service or without Jo. The visits have got me through. Jo has been invaluable to me bonding and looking after my baby.

December 2016
Gravesham

The health visitors are always very helpful, full of advice and friendly.

December 2016
Maidstone

Health visitor was extremely helpful, well informed and very approachable. I felt calm and relaxed in her presence.