'We are the link that keeps patients connected'
By Sally Simkiss
“I am a care coordinator for the Primary Care Network in East Kent. My role is about making sure patients get the right support in their own homes through joined up, personalised care.
“I work closely with GPs, KCHFT teams such as community nursing and the Integrated Pharmacy Team, other care coordinators, social services and social prescribers. Together, we meet to discuss patients most at risk and plan care that is safe at home.
“My visits often go beyond medical care. I notice things forms do not always capture, whether someone has had falls, struggles with mobility or needs help with everyday tasks. Every visit ends with a clear care plan, so patients know what we have discussed and what will happen next.
(from left to right)Sally Simkiss, Tanya Sweet, Carlene Ryan, Sacha Parker, Kay Cotgrave
“The role involves a lot of problem solving and advocacy. Sometimes it is checking medication or going through utility bills. Other times it is liaising with councils, arranging housing, coordinating volunteers or making sure patients know exactly who to contact for help.
“The most rewarding part is seeing people regain confidence and independence. Sometimes the biggest difference is not a major intervention but knowing someone is listening and acting. We are the link that keeps patients connected so they can live well in their own communities. It is a privilege to be part of that."
